投诉信-PPT课件.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,A letter of complaint,投诉信,1,文体概述,投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在,语言方面，要注意把握分寸，要公平、公正,。,2,投诉信应包括三个方面的内容：,1.,表明写信目的，投诉的内容。,2.,投诉的具体原因。,3.,希望得到的结果。,3,假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：,1.,问题：牛肉面有苍蝇，服务员态度粗鲁。,2.,要求：餐厅赔礼道歉。,注意：,1.,词数,100,左右,。,2.,可以适当增加细节，以使行文连贯。,3.,开头语和结束语已为你写好。,Writing Content,4,时态：,人称：,一般过去时为主,第一人称,审题,5,Here is a letter of complaint by Tom.Lets read it together and evaluate on it.,6,Dear Sir,I am Li Hua.I want to complain about your,restaurant.,Last Saturday,I went to your restaurant to,have lunch.There are flies in beef noodles.The,waiter was rude.,I was very very angry.You should say,sorry to me,or I will not go to your restaurant,forever.,Yours,LiHua,51 words!Enough?,7,Para1:,I am Li Hua.I want to complain about your,restaurant.,Exactly who?,About what?,8,Para2:,Last Saturday,I went to your restaurant to,have lunch.There are flies in beef noodles.The,waiter was rude.,Tense!Right or not?,Is it detailed enough?,9,Para3:,I was very very angry.You should say,sorry to me,or I will not go to your restaurant,forever.,Chinglish,Improper,a bit rude,10,Problems in the passage,1.,写信人身份不明,2.,投诉事件不具体,3.,时态混乱,4.,文章过于简单,5.,中式英语,6.,语言不得体,字数不够,11,Make some improvements for the passage,Para1:,I am Li Hua.I want to complain about your restaurant.,I am Li Hua,a frequent customer in your restaurant,.,I am writing to complain about,an,awful experience,in,your restaurant.,我是李华，你们餐馆的一个,熟客,。我正写信来投诉在你们餐馆的一次糟糕经历。,12,Para2:,Last Saturday,I went to your restaurant to have lunch.There are flies in beef noodles.The,waiter was rude.,When did I find flies?My feeling?,当我正在吃牛肉面时，我突然发现里面有两只苍蝇，这让我很恶心。,When I was having beef noodles,I suddenly found there,were,two flies in them,which,disgusted me a lot.,13,Para2:,There are flies in beef noodles.The waiter was rude.,The relationship between the noodles and the waiter?What did he do to make me angry?,So I asked the waiter to change another dish.,Out of my expectation,he didnt change it but said,in a rude manner,that,he was,too busy to solve,the problem.,所以我请服务员更换另一份面。出乎我的意料，他没有更换，而是粗鲁地说他太忙了不能解决这个问题。,14,Add Li Huas feelings:,对待顾客的这种方式是不可接受的。,Such a way of treating customers is,un,accept,able,.,15,Para3:,You should say,sorry to me,or I will not go to your restaurant,forever.,How to let the boss apologize?,我,真诚地希望,你能够认真调查此事并且向我道歉。,I sincerely hope that you can,look into,the matter seriously and,make an apology to,me.,I was very very angry.,16,Dear Sir,I am Li Hua,a frequent customer in your restaurant,.,I am writing to complain about,an awful experience,in your restaurant.,Last Saturday,I went to your restaurant to have lunch.When,having,beef noodles,I suddenly found there were two flies in them,which disgusted me a lot.,17,So I asked the waiter to change another dish.,Out of my expectation,he didnt change it but said,in a rude manner,that he was,too busy to solve,the problem.,Needless to say,such a way of treating customers is unacceptable.,For years I have been thankful for your excellent service,but,this time I really feel,dissatisfied,.I sincerely hope that you can,look into,the matter seriously andmake an apology to,me.,Sincerely yours,Li Hua,不用说,18,常用语块,1.,抱怨,_,2.,表达不满,_,3.,忍受,_,4.,对,满意,_,5.,糟糕的服务,_,poor service,complain about,convey/express ones dissatisfaction,put up with/bear,be content/satisfied with,19,6.,采取措施,_,7.,解决问题,_,8.,预防,发生,_,9.,调查此次事件,_,10.,以粗鲁的方式,_,in a rude manner,take measures,deal with/solve the problem,preventfrom happening,investigate/look into the matter/incident,20,11.,向,道歉,_,12.,出乎意料,_,13.,不用说,_,14.,尽快,_,15.,把某事牢记在心,_,make an apology to/apologize to,out of ones expectation,needless to say,as soon as possible,bear sth.in mind,21,套用句式,我写信是投诉关于,2.,这几年我对你们的服务都很满意，但是我写信是表达关于,的不满。,2.I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about,1.I am writing to complain about,22,3.,我对,不满意有一些主要原因。首先，,更糟糕的是，,最后，,3.There are some main reasons why I am not content with At first,Whats worse,Eventually,23,4.,我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。,5.,你若能尽快采取措施处理这个问题，我将感激不尽。,4.I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.,5.I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.,24,作业,假定你是李华，你在上周日搭坐,102,号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：,1.,司机的不文明行为,(,大声讲话、紧急刹车、态度粗鲁等,),。,2.,希望尽快查清此事。,注意：,1.,词数,100,左右。,2.,可以适当增加细节，以使行文连贯。,3.,开头语和结束语已为你写好。,25,26,