SAP服务分析_朗泽咨询.ppt

Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,Sap社区：Sap培训：,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,Sap社区：Sap培训：,业务情景概览,1,用途,可使用此业务情景分析,SAP ERP,的服务数据。,优势,此业务情景描述了分析,Business Objects,的,SAP ERP,服务数据所需的活动。,涵盖的关键处理流,个人差旅费用清单,按成本和地点划分的差旅,差旅费用仪表板,项目仪表盘,未清项目状态仪表盘,用途和优势：,业务情景概览,2,要求,Enhancement Package 4 for SAP ERP 6.0,Crystal Reports 2008,Xcelsius,2008,SAP Integration Kit,Live Office,Business Objects Edge Server,相关的公司角色,负责数据分析的业务用户,要求的,SAP,应用程序,为使您对本文档中的业务情景有一个整体的了解，在下面的幻灯片中介绍了主要报表。,服务分析报表,个人差旅费用清单：,使用,人员差旅费用清单,报表执行分析，以获取人员差旅费用的详细信息概览。,按成本和地点划分的差旅：,使用,按成本和地点划分的差旅,报表执行分析以获取差旅目的地的详细概览。,差旅费用仪表盘：,此仪表板显示了汽油、饭店成本和租车的差旅费用，且允许您执行假设分析,。它还提供了差旅国家和地点以及差旅目的地的。,项目仪表盘,：,项目仪表盘可以从下项目仪表盘中,看出,一个专业服务机构成功与否，如果该机构的管理人员能够时刻关注他们客户和项目相关的应收以及,WIP,的话，成功几率就更大。,未清项目状态仪表盘：,本报表提供项目状态概览和,4,个,KPIs:,完成百分比,(POC),完成度差异,按时状态和费用状态,.,图例,符号,描述,使用注释,区段：,标识用户角色，如应付帐款管理员或销售代表。该区段也可以标识组织单位或组，而不是特定角色。,此表中的其他处理流程符号都归入这些行中。您可以根据需要创建尽可能多的行，以涵盖该业务情景中的所有角色。,角色区段包含与该角色的日常任务。,外部事件：,包含开始或结束该业务情景，或影响业务情景中事件过程的事件。,流程线（实线）：,该线表明业务情景中步骤的正常顺序和流程的方向。,流程线（虚线）：,该线表明业务情景中不经常使用或有条件的任务的流程。该线也可以指向处理流程中涉及的凭证连接业务情景流,程或非步骤事件,中的两个任务,业务活动,/,事件：,识别指向业务情景内部或外部的操作，,或在业务情景期间发生的外部处理,不与凭证中的任,务步骤对应,单位处理：,标识业务情景中以循序渐进的方式执行的任务,与凭证中的任务,步骤对应,处理参考：,如果业务情景完全参考了另一个业务情景，则,在此输入该业务情景的编号和名称。,与凭证中的任务,步骤对应,子处理参考：,如果业务情景部分参考了另一个业务情景，,则在此输入该业务情景的编号、名称，以及参考的步骤编号,与凭证中的任务,步骤对应,处理决策：,标识决策,/,分支点，表示由最终用户所作出的,选择。这些行表示来自不同方面的不同选择。,通常不与凭证中,的任务步骤对,应；反映执行步,骤后要做的选择,符号,描述,使用注释,到下一个,/,从上一个图：,进入图表的,下一页,/,上一页,流程图在下一页,/,上一页继续,硬拷贝,/,凭证：,识别打印的凭证、报表,或表格,不对应凭证中的任务步骤；而是用于,反映由任务步骤生成的凭证；这种图,形没有任何向外的流程线,财务状况：,表示财务过帐凭证,不对应凭证中的任务步骤；而是用于,反映由任务步骤生成的凭证；这种图,形没有任何向外的流程线,预算计划：,表示预算计划凭证,不对应凭证中的任务步骤；而是用于,反映由任务步骤生成的凭证；这种图,形没有任何向外的流程线,手动处理：,包含手动完成的任务,通常不对应凭证中的任务步骤；而是,用于反映对处理流程产生影响的手动,执行的任务，如在仓库中为卡车卸货。,现有版本,/,数据：,此块中包含从外部流程返回的数据,通常不对应凭证中的任务步骤；而是,反映来自外部源的数据；此步骤没有,任何向内的流程线,系统批准,/,拒绝的决策：,此块中包含由软件自动作出的决策,通常不对应凭证中的任务步骤；而是,用于反映在步骤执行后由系统自动作,出的决策。,SAP,外部,业务活动,/,事件,单位处理,处理参考,子处理参考,处理决策,图表连接,硬拷贝,/,凭证,财务状况,预算计划,手动处理,现有版本,/,数据,系统批准,/,拒绝的决策,2010 SAP AG.All rights reserved.,No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.The information contained herein may be changed without prior notice.,Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.,Microsoft,Windows,Excel,Outlook,and PowerPoint are registered trademarks of Microsoft Corporation.,IBM,DB2,DB2 Universal Database,System i,System i5,System p,System p5,System x,System z,System z10,System z9,z10,z9,iSeries,pSeries,xSeries,zSeries,eServer,z/VM,z/OS,i5/OS,S/390,OS/390,OS/400,AS/400,S/390 Parallel Enterprise Server,PowerVM,Power Architecture,POWER6+,POWER6,POWER5+,POWER5,POWER,OpenPower,PowerPC,BatchPipes,BladeCenter,System Storage,GPFS,HACMP,RETAIN,DB2 Connect,RACF,Redbooks,OS/2,Parallel,Sysplex,MVS/ESA,AIX,Intelligent Miner,WebSphere,Netfinity,Tivoli and Informix are trademarks or registered trademarks of IBM Corporation.,Linux is the registered trademark of,Linus,Torvalds,in the U.S.and other countries.,Adobe,the Adobe logo,Acrobat,PostScript,and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries.,Oracle is a registered trademark of Oracle Corporation.,UNIX,X/Open,OSF/1,and Motif are registered trademarks of the Open Group.,Citrix,ICA,Program Neighborhood,MetaFrame,WinFrame,VideoFrame,and,MultiWin,are trademarks or registered trademarks of Citrix Systems,Inc.,HTML,XML,XHTML and W3C are trademarks or registered trademarks of W3C,World Wide Web Consortium,Massachusetts Institute of Technology.,Java is a registered trademark of Sun Microsystems,Inc.,JavaScript is a registered trademark of Sun Microsystems,Inc.,used under license for technology invented and implemented by Netscape.,SAP,R/3,SAP,NetWeaver,Duet,PartnerEdge,ByDesign,Clear Enterprise,SAP,BusinessObjects,Explorer,and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.,Business Objects and the Business Objects logo,BusinessObjects,Crystal Reports,Crystal Decisions,Web Intelligence,Xcelsius,and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP France in the United States and in other countries.,All other product and service names mentioned are the trademarks of their respective companies.Data contained in this document serves informational purposes only.National product specifications may vary.,The information in this document is proprietary to SAP.No part of this document may be reproduced,copied,or transmitted in any form or for any purpose without the express prior written permission of SAP AG.,This document is a preliminary version and not subject to your license agreement or any other agreement with SAP.This document contains only intended strategies,developments,and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business,product strategy,and/or development.Please note that this document is subject to change and may be changed by SAP at any time without notice.,SAP assumes no responsibility for errors or omissions in this document.SAP does not warrant the accuracy or completeness of the information,text,graphics,links,or other items contained within this material.This document is provided without a warranty of any kind,either express or implied,including but not limited to the implied warranties of merchantability,fitness for a particular purpose,or non-infringement.,SAP shall have no liability for damages of any kind including without limitation direct,special,indirect,or consequential damages that may result from the use of these materials.This limitation shall not apply in cases of intent or gross negligence.,The statutory liability for personal injury and defective products is not affected.SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages.,