良好护患沟通对护患关系.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,当前医疗纠纷已经成为困扰医疗机构及其医护人员的一大难题，与此相关的各方都在探寻防范和解决的措施。作为与患者日常打交道的护理人员，站在医患纠纷的前沿，我们的护理行为、言谈举止和个人修养，已经成为医疗纠纷发生的重要影响因素之一。,Nowadays,medical service dispute has become a hard problem which puzzling the medical institution and doctors and nurses.Many respects are now finding the solutions to pretend.Nurses who make dealings with the patients standing in the front line,our nursing behavior,speech and self-cultivation had been an important elements effecting the medical service disputes.,护患关系概念,是指护士与病人通过特定的护理与被护理而形成的人际关系,是在医疗服务中建立起来的两个相互依赖的主体之间的关系。,The concept of the nurse-patient relationship is formed by specific nursing and nursed between nurses and patients,is established by two subjects which depending on each other in the medical service.,护患关系的特征,护患关系是一种工作关系,护患关系是一种信任关系,护患关系是群群关系,护患关系是一种治疗关系,The characteristic of the nursing-patient relationship,It is a working relationship.,It is a trusting relationship.,It is a group relationship.,It is a curing relationship,.,什么是护患沟通,所谓护患沟通，是指护士与患者之间的信息交流和相互作用的过程。,良好的护患沟通，可以建立起良好的护患关系，使护患双方能够相互理解、相互信任、相互支持、相互配合，有利于护理工作的顺利开展，使患者真正接受科学的、整体的、全方位的现代护理服务，有利于帮助患者增强战胜疾病的信心和决心。,What is nursing-patient communication?,It refers the progress of nurses and patients information communication and interaction together.,Good communication can establish good relationship so as to make inter-understand,trust,support,cooperation.It takes advantage of development in nursing work,help patients to increase confidence and decision to defeat illness.,护患沟通的重要性,通过护患沟通,可以协助患者很快适应医院的环境。,通过护患沟通，协助患者保持良好的自我形象。,The importance of two-way communication,Through communication,can help patients to adapt the hospital environment.,Through communication,can help patients keep good self-imagination.,通过护患沟通,协助患者建立良好的人际关系。,通过护患沟通，能够缩短护患间的心理差距，最终达到心灵沟通。,Through communication,can help patients establish good relationships,Through communication,can shorten psychological gap so as to achieve intelligent communication.,护患沟通障碍原因分析,The analysis of nursing-patient communication obstacle reason.,对护患沟通重要性认识不足,The inadequate of knowing the importance of the communication.,缺乏相应的沟通技巧,The lack of related communicate skill.,语言沟通不当,The inappropriate of language.,知识面不够宽,Lake of knowledge.,技术水平不高,Skill level is not high.,交流信息量不足,Lack of information communication.,对患者的态度不良,Bad manner to patients.,沟通传载的信息量超载,Overloading of communication information transfer.,病人方面的因素,The elements of patients.,增 进 护 患 沟 通,Improve,nursing-patient communication,1.,确立良好的 第一印象,Establish good first impression,2.,主动交往,Associate with patients imitatively,良好护患关系形成的要素,3.,移情,Move emotions.,4.,帮助别人,Help others,增 进 护 患 沟 通,Improve,nursing-patient communication,（一）确立良好的第一印象,1.Establish good first impression,初次见面，要想办法赢得患者好感，留给患者一个好的第一印象。,Establish good first impression in first meeting,bring patients good impression.,增 进 护 患 沟 通,（二）主动与病人交往,2.Associate with patients imitatively,是指在交往过程中，应主动与他人交往，卷入接触，在交往中占主导地位。,It refers nurses should associate with others imitatively to take leading position.,增 进 护 患 沟 通,Improve,nursing-patient communication,(,三,),移情,3.Move emotions.,1.,用别人的眼光看世界,Look to the world in others sight.,2.,用别人的心去体会世界,Appreciate the world in others heart.,增 进 护 患 沟 通,Improve,nursing-patient communication,（四）帮助别人,4.Help others.,主要包括情感上的支持、对痛苦的分担、观点的赞同、建设性的建议，也包括困难上的帮助和物质上的支持。,Mainly including the support on emotion,sharing with suffering,approving with opinion,positive suggestion and support on difficulties and materials.,护 患 沟 通 的 技 巧,The skills of communication,语言要通俗易懂，适合不同地区人的语言习惯。,Use easy words,suitable for people form different regions.,态度要诚恳热情,Enthusiasm,honesty manner.,恰当使用敬语和谦词,Use fitting homage and modest words.,护 患 沟 通 的 技 巧,多用询问的语气少用命令的语气,Use more asking tone not order tone.,用自己良好的精神面貌和乐观豁达的情绪去感染病人,Use good spirit appearance and optimistic,generous feelings to influence patients.,善于控制自己的情绪，扮演好护士的角色。,Be good at control self feelings so as to act as a specialized nurse.,结 语,医护人员与患者之间的沟通状况不仅能体现医疗服务水平，而且关系到患者的健康和生命。所谓“健康所系，生命之托”，没有哪一种人际关系能担负如此重任。世界医学教育联合会,福冈宣言,指出：“所有医生必须学会交流和处理人际关系的技能。缺少共鸣（同情）应该看作与技术不够一样，是无能的表现。”,The communication between nurses and patients is not only embodies the medical services level,but also relates the health and life of patients.The world medical education cooperation declared:All doctors must learn the skills of communication and dealing with relationships.Lack of responses,should defined unqualified.,Thank You!,由此可见，做好医患沟通工作，建立良好的医患关系，是医务人员的本职工作之一，也是医疗服务本身的客观需要。实践证明，加强医患沟通，不但能避免医疗纠纷，而且能加强医疗效果，促进患者身心健康，值得重视。,That proves,making good communication and establishing good relationships is medical personnels duty and is also the objective need in medical services.Practices proves that to improve communications not only can avoid medical disputes but also can strengthen medical effects.It can improve patients health in mental and body,so it needs take more attention to.,