特斯拉供应商手册.pdf

The supplier acknowledges that this Supplier Handbook constitutes proprietary and confidential business information of Tesla Motors,Inc.By receiving and reviewing this Supplier Handbook,the supplier agrees to maintain confidentiality of this Supplier Handbook and its contents in strict accordance with Teslas current form of one-way non-disclosure agreement or,if applicable,the signed non-disclosure agreement then in effect between Tesla and the supplier.HARDCOPIES ARE UNCONTROLLED.Controlled Documents reside electronically.Individuals using an uncontrolled copy are responsible for ensuring that they are using the latest revision of this document.Tesla Motors,Inc.|Proprietary and Confidential Business Information Supplier Handbook BMS-0000051|Revision 06 品质协会(www.PinZhi.org)Tigerwu分享 BMS-0000051 Supplier Handbook Revision 06 HARDCOPIES ARE UNCONTROLLED.Controlled Documents reside electronically.Individuals using an uncontrolled copy are responsible for ensuring that they are using the latest revision of this document.Tesla Motors,Inc.|Proprietary and Confidential Business Information Publication Date:7/14/2016 1 of 47 Foreword Revision 06 of this document brings significant changes to both BMS-0000051(this document)and BMS-0000258(“Supplier Quality Assurance Manual”).As of this revision,the last revisions of BMS-0000051 and BMS-0000258 have been combined under the label BMS-0000051.As a result,BMS-0000258 is now obsolete.BMS-0000051 Supplier Handbook Revision 06 HARDCOPIES ARE UNCONTROLLED.Controlled Documents reside electronically.Individuals using an uncontrolled copy are responsible for ensuring that they are using the latest revision of this document.Tesla Motors,Inc.|Proprietary and Confidential Business Information Publication Date:7/14/2016 2 of 47 Contents Section 1 Introduction.4 Section 2 Document Purpose&Structure.4 Section 3 General Expectations&Procedures.5 3.1 Supplier Responsibilities.5 3.1.1 Senior Management Responsibilities.5 3.1.2 Confidentiality.6 3.2 Quality Management System(QMS)Requirements.6 3.2.1 Quality Activities.6 3.3 Industry Standards.10 Section 4 Supplier Assessment and Qualification.11 4.1 Assessment and Qualification Process.11 4.1.1 Supplier Assessment.11 4.1.2 Supplier Qualification and Nomination.12 4.1.3 Assessment Corrective Action.12 4.2 Audits.12 4.2.1 Process Audits.12 4.2.2 Safety Critical Audits.13 4.3 Supplier Risk.13 4.4 Supplier Performance Feedback.13 Section 5 General Requirements.14 5.1 Safety&Critical Characteristics.14 5.1.1 Safety Critical Components and Characteristics.14 5.2 Change Control.15 5.2.1 ECO-Engineering Change Order.15 5.2.2 PCR-Process Change Request.15 5.3 Control Plans.16 5.4 MSA-Measurement Systems Analysis.17 5.5 MPR-Mating Parts Request.18 5.6 Transportation Requirements.18 5.6.1 Packaging.18 5.6.2 Labeling.19 5.6.3 Preservation.19 5.6.4 Shipping.19 5.6.5 Invoicing.20 5.6.6 Certificate of Compliance.21 5.7 Regulatory Compliance.21 5.7.1 Material Regulatory Compliance.21 5.8 Nonconforming Parts.21 5.8.1 Deviation Approval.22 5.8.2 SCAR-Supplier Corrective Action Request.22 BMS-0000051 Supplier Handbook Revision 06 HARDCOPIES ARE UNCONTROLLED.Controlled Documents reside electronically.Individuals using an uncontrolled copy are responsible for ensuring that they are using the latest revision of this document.Tesla Motors,Inc.|Proprietary and Confidential Business Information Publication Date:7/14/2016 3 of 47 5.8.3 Product Containment/Controlled Shipping.23 5.8.4 Warranty.24 5.9 HVPT-High Volume Production Trial.25 Section 6 TQP-Tesla Qualification Process.26 6.1 Overview.26 6.2 Specification.27 6.2.1 Program Schedule.27 6.2.2 Inspection Standard.27 6.2.3 Measurements Systems Analysis(MSA)for Equipment Proposal.28 6.2.4 Control Plan(Prototype).28 6.2.5 2D Drawing GD&T.29 6.2.6 Design for Manufacturing(DFM)Complete.29 6.3 Process Setup.30 6.3.1 Process Flow Chart.30 6.3.2 PFMEA-Process Failure Mode and Effects Analysis.30 6.3.3 Control Plan(Production).31 6.3.4 Measurement Systems Analysis(MSA)for Equipment Acceptance.31 6.4 Process Validation.32 6.4.1 Measurement Systems Analysis(MSA)for Equipment Validation.32 6.4.2 Validation Testing.32 6.4.3 Capacity Study.32 6.4.4 Capability Study.33 6.4.5 SDS-Sample Data Sheet.34 6.4.6 AAR-Appearance Approval Report.35 6.4.7 Packaging Plan.36 6.4.8 Control Plan(Safe Launch).36 6.5 Implementation.38 6.5.1 Material Regulatory Compliance Submissions.38 6.5.2 Safety Regulatory Compliance Submissions.38 6.5.3 Traceability.38 6.5.4 PFS-Problem Follow Sheet.38 6.5.5 TQP Approval.39 Section 7 Appendix.40 7.1 Abbreviations&Definitions.40 7.2 External Contact Information.41 7.3 Critical Characteristic Symbols and Definitions.42 Section 8 References.44 Section 9 Revision History.45 BMS-0000051 Supplier Handbook Revision 06 HARDCOPIES ARE UNCONTROLLED.Controlled Documents reside electronically.Individuals using an uncontrolled copy are responsible for ensuring that they are using the latest revision of this document.Tesla Motors,Inc.|Proprietary and Confidential Business Information Publication Date:7/14/2016 4 of 47 Section 1 Introduction The Supplier Handbook is intended for suppliers who directly supply parts and/or materials to Tesla.It serves to work in conjunction with relevant industry standards and to provide clarification of Teslas requirements and expectations.Tesla is committed to operating as a world-class innovative leader,and to support that commitment,suppliers are chosen based on their operating excellence and methodologies.We frequently evaluate our suppliers and thoroughly look forward to doing continued business with those who have Teslas best interests in mind.As a business partneryour feedback is extremely valued and we encourage you to share your input on all areas covered in this and any other documents,or in any other aspects of our business.Site visits to Tesla are also encouraged and you should at all times feel free to provide feedback,whether minor or major.Section 2 Document Purpose&Structure This document covers Teslas operating standards and aims to guide suppliers,step-by-step,towards a successful mass production program using the default tasks and stages.Tesla representatives are permitted to have suppliers deviate from some of these tasks,or part thereof,and may choose to do so if deemed appropriate.This and all pertaining documents should be read as soon as physically possible,to ensure a clear understanding for all who are involved of their responsibilities.Several documents are referenced throughout this document and may be found on the Supplier Portal,or as otherwise noted,if controlled by Tesla.Documents that are not controlled by Tesla,such as industry standards,must be obtained separately from an appropriate organization.This document is best viewed digitally to make use of internal links;individuals using a hard copy are responsible for ensuring that they are using the latest revision.Any future revisions become effective upon issuance to the supplier.BMS-0000051 Supplier Handbook Revision 06 HARDCOPIES ARE UNCONTROLLED.Controlled Documents reside electronically.Individuals using an uncontrolled copy are responsible for ensuring that they are using the latest revision of this document.Tesla Motors,Inc.|Proprietary and Confidential Business Information Publication Date:7/14/2016 5 of 47 Section 3 General Expectations&Procedures 3.1 Supplier Responsibilities 1.Suppliers are expected to provide 100%conforming products,on time and in the specified quantities,along with all required supporting data.2.Suppliers shall immediately and openly communicate with Tesla any quality or delivery related problems and are expected to respond to issues immediately.3.Suppliers shall leverage their expertise and provide feedback on part or process devised by Tesla to highlight concerns or improvements that could be made to meet quality requirements,reduce cost,time,yield,etc.Lack of feedback shall be deemed as acceptance of the design and process.4.Suppliers are strongly encouraged to apply continuous improvement techniques that impact quality,service and cost.5.Suppliers shall maintain a contingency plan to satisfy Teslas requirements in the event of an emergency.These plans,and those of all sub-suppliers,are to be made available upon request to Tesla.Emergencies may include,but are not limited to,utility interruptions,labor shortages,key equipment failures and warranty returns.3.1.1 Senior Management Responsibilities Supplier Senior Management shall:1.Oversee the quality planning and quality system activities as well as all regulatory compliance activities.2.Ensure all Tesla documentation is understood and followed within the suppliers organization.3.Ensure adequate resources are provided to meet all Tesla requirements and all related departments are trained in regards to the requirements and guidelines of this document.4.Ensure the control and retention of document copies and any subsequent revisions provided by Tesla.5.Oversee quality of communication and documentation released to Tesla and ensure clear and concise information and information integrity.6.Ensure control and retention of documentation regarding regulatory compliance for the time periods required by specific regulations(up to 30 years after end of production in some cases).BMS-0000051 Supplier Handbook Revision 06 HARDCOPIES ARE UNCONTROLLED.Controlled Documents reside electronically.Individuals using an uncontrolled copy are responsible for ensuring that they are using the latest revision of this document.Tesla Motors,Inc.|Proprietary and Confidential Business Information Publication Date:7/14/2016 6 of 47 3.1.2 Confidentiality In addition to the Non-Disclosure Agreement,the following is required:1.The Supplier shall establish a system to manage confidentiality that begins at sourcing decision and continues through the life of the part.2.Any data,information,or knowledge(general and specific)obtained through activities with Tesla shall be securely controlled,treated with strict confidence,and properly destroyed when no longer necessary.3.Any breach of confidentiality,or concerns,must be reported to Tesla management immediately.3.2 Quality Management System(QMS)Requirements 1.The quality system shall be defined and documented to describe the requirements for all quality related activities.2.The supplier shall establish,document,and maintain a quality management system as a means of ensuring that the product conforms to the specified requirements.3.Quality records shall be maintained to demonstrate conformance to specified requirements and the effective operation of the quality system.4.The quality system shall ensure all quality activities have been properly implemented during trial builds and monitored thereafter.5.The system shall,at a minimum,meet Teslas Supplier Handbook requirements.It is also desired that the quality system is certified to the ISO 9001 and/or ISO/TS 16949 standards.6.Quality Reporting:The supplier shall use the Supplier Portal to submit all required documentation and evidence.The supplier will also receive approval for individual tasks and part status through the Supplier Portal.Extra data designated by Tesla may be required to be reported.3.2.1 Quality Activities The supplier is responsible for the following activities needed to ensure products are consistently manufactured to Tesla requirements.1.Program Schedule The supplier shall establish advanced quality planning as part of the overall program based on timing provided by Tesla.BMS-0000051 Supplier Handbook Revision 06 HARDCOPIES ARE UNCONTROLLED.Controlled Documents reside electronically.Individuals using an uncontrolled copy are responsible for ensuring that they are using the latest revision of this document.Tesla Motors,Inc.|Proprietary and Confidential Business Information Publication Date:7/14/2016 7 of 47 2.Process Monitoring and Operator Instructions The supplier shall prepare documented process monitoring and operator instructions for all employees having responsibilities for operation of a process or processes.These instructions shall be accessible at the workstation and include proper visual aids.3.Verification of Equipment Set-ups Equipment set-ups shall be verified whenever a set-up is performed(e.g.,initial run of a lot,material changeover,tool change,etc.).Change-over instructions shall be available for set-up personnel.First-off,last-off part comparisons are recommended.4.Receiving Inspection The supplier shall ensure incoming product is inspected,or otherwise verified,as conforming to specified requirements.5.In-Process Inspection and Test The supplier shall inspect and test the in-process product as required by the relevant control plan or documented procedures.6.Final Inspection and Test The supplier shall carry out all final inspections and testing in accordance with the relevant control plan or documented procedures.7.Inspection and Test Records The supplier shall establish and maintain records which provide evidence that the product has been inspected and/or tested.8.Inspection Measuring and Test Equipment The supplier shall establish and maintain documented procedures to control,calibrate,and maintain inspection,measurement and testing equipment.9.Internal Quality Audits The supplier shall plan and implement internal quality audits to verify whether quality activities and related results comply with planned arrangements.Results shall be made available to Tesla upon request.BMS-0000051 Supplier Handbook Revision 06 HARDCOPIES ARE UNCONTROLLED.Controlled Documents reside electronically.Individuals using an uncontrolled copy are responsible for ensuring that they are using the latest revision of this document.Tesla Motors,Inc.|Proprietary and Confidential Business Information Publication Date:7/14/2016 8 of 47 10.Quality Records Quality records shall be maintained to demonstrate conformance to specified requirements and the effective operation of the quality system.11.Engineering Change Order(ECO)Implementation The supplier shall have a system in place for the control and implementation of Engineering Changes.Process flow and standard timing must be made available on request.12.Process Change Implementation The supplier shall have a system in place for the control and implementation of process changes.13.Nonconforming Parts The supplier shall establish and maintain documented procedures to ensure that parts which do not conform to specified requirements are prevented from unintended use,installation or shipment.14.Packaging,Labeling,Preservation and Shipping The supplier shall establish and maintain documented procedures for handling,storage,packaging,preservation and delivery of product.15.Training and Qualification of Team Members The supplier shall effectively manage a comprehensive training program for all employees.Individual needs shall be identified through an evaluation process that includes references to retained employee t