avayaaura解决方案专题知识.pptx

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,2009 Avaya Inc.All rights reserved.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,2009 Avaya Inc.All rights reserved.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,2009 Avaya Inc.All rights reserved.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,2009 Avaya Inc.All rights reserved.,Avaya Aura,A New Era of Business Communications,Overview,02 June 2023,Your Communications Journey,Empowering the business user,NETWORK-CENTRIC,Enablers:,Network,Business Benefit:,Total Cost of Ownership,Operational Efficiencies,ORGANIZATION-CENTRIC,Enablers,:,Mobility,Collaboration,Video,Business Benefit,:,Customer Service,Employee Productivity,USER-CENTRIC,Enablers,:,Web 2.0,Personalization,Social Networks,Business Benefit,:,User Empowerment,User&Business Productivity,Competitive Advantage,Yesterday,Today,Tomorrow,2,Avaya Aura,2,How To Get It Started,3,Avaya Aura,Communication Industry Background,1,Avaya Aura Packaging,4,3,Vocabulary,SIP,H.323,3G,NGN,IMS,TDM/ISDN,PSTN,SIP Trunk,SBC,SOA,4,Large Enterprise communication requirement,Communication challenge to Large Enterprise,Multi-vendor system integration,Uniform Dial Plan,Reliability and Security,A central management,Increasing Mobility requirement,Some Example:,Ping An Insurance:40,000 employee across 3000 branches,Petrol China:Installed Avaya solution at HQ(3000 user),planning install 18,000 IP phones in every gas station.,5,Case Study(Imperatives),Scenario,450,locations,450,separate PBXs,56,contact center applications,Requirements,A,single SIP-enabled core,56,CC to,6,CC,T,he nationwide deployment must be completed within 6 months,6,Communication Industry Trend-Enterprise,Mobility and distribution of networks,Presence,Commoditization of Voice Services,Application Integration to improve TCO of communication,End to End IP,SIP trunking being deployed as a PSTN service and for site to site peering),7,Communication Industry Trend Service Provider,3G,NGN,IMS,Impact to the Enterprise communication market,SIP Trunking service,Transparent integrating IMS base Application,8,Communication Industry Background,1,How To Get It Started,3,Avaya Aura,Avaya Aura,2,Avaya Aura Packaging,4,9,Ancient Story,10,EnterpriseCore Network,PBX,PBX,PBX,KTS,KTS,CC,Aura Creates Order out of Chaos,PBX,CC,PBX,PBX,KTS,KTS,CC,SM,Aura Creates a Single,Centralized Dialplan,Aura Centralizes Call Admission Control,Aura Simplifies Network Interconnect,VM1,VM-N,VM-2,CC,VM,11,Data Center,2,Branch(DO,CM),i120,Contact Center,Data Center,1,Communication,Manager,(Active),Communication,Manager,(Standby-ESS),Aura Centralized Dial Plan,O O O,O O O,O O O,PSTN,SIP,Trunks,SIP,Trunks,Contact Center,i120,Contact Center,45-XXX,445-XX,630-XXXX,22XXXXX,SM,SM,12,Cuts Costs with Central Trunking,PBX,CC,PBX,KTS,CC,Aura,Core,SP#2,SP#1,SP#3,CC,CC,PBX,KTS,SP#3,PBX,SP#1,SP#2,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,$,13,Geo-Scale to 450,000 Users,Up to 10 Data Centers all Geo Redundant and Active,TLS Connections to Every User Worldwide,25,000 Users,30,000 Users,40,000 Users,10,000 Users,25,000 Users,25,000 Users,45,000 Users,15,000 Users,25,000 Users,10,000 Users,SM,SM,SM,SM,SM,SM,SM,SM,SM,SM,14,Aura:Enterprise-Wide Mobility,Lets Users Register From Anywhere in the World,Same Number,Same Name,Same Login and Password,Same Features,Handles Emergency Dialing-911,Core,SM,15,MX,Application Platform,Avaya Aura Architecture,App,3,rd,Party,endpoints,Avaya,CM Branch,o o o,Avaya,CM Standalone,o o o,Application Platform,G860,3,rd,Party PBXs,SBC,App,ServiceProviders,SystemManager,App,MM,VP,CM,SessionManager,Avaya Aura,Core,SIP,Trunks,Media,Servers,TDM,Trunks,Access,Connection,Application,SIP,Presence,SessionManager,SessionManager,Avaya one-X,endpoints,16,Huge 3rd Party SIP Interoperability,GrandStream,Couterpath/eyeBeam,AudioCodes,Polycom,DiVitas,FreiTel,TeleDex,SNOM,Mitel,QuesCom,Cisco ATA,Ascom,InnoMedia,Samsung,Dasan,Motorola,Cisco,17,SM,SM,Aura,Core,Aura Quicker App Deployments Example,Steve,Charlie G.,Call,Charlie G.,),DB,CM,SIP A/S,Call,Blocker,18,Case Study(Aura Deployed),Payback Results and Other Benefits,$3M,annual savings from reducing trunk access fees,$1.25M,annual savings from consolidating 56 call management servers to just 6,$2.8M,annual maintenance plus upgrade savings potential from consolidating hardware and upgrade protection.,(,P,ayback in less than,6,months),S,tandardize on a single dial plan,C,entralized management,C,ustomer service will be improved significantly,19,Aura is a advanced communication solution for large enterprise,Aura base on the E-IMS Architecture,The solution can,Support up to 10 data centres,25,000 locations and 450,000 users,Support fast application deployment,Run in Active Active redundant mode,Low TCO,Central Trunking,Share Media Server,Share Application,Central Management,On-Net and Off-Net toll by pass,Enterprise wide Mobility,Conclusion,20,Communication Industry Background,1,Avaya Aura,2,Avaya Aura,How to Get Started,3,Avaya Aura Packaging,4,21,Cost,Savings,5 Value Propositions:Cutting the CoreDetermine the highest priority business drivers,Long Distance Savings,Trunk Reduction Savings,Routing Simplicity Savings,3,rd,Party/Legacy Switch Integration,Business User App Enablement,Which ones to use depends on the customers situation,Value Propositions,Business,Agility,Application Enablement,22,Avaya Aura,2,How To Get It Started,3,Avaya Aura,Communication Industry Background,1,Avaya Aura Packaging,4,23,Avaya Aura Editions,Avaya Aura Branch Edition,Meets the needs of customer-facing branches,retail stores,financial and insurance offices,and government offices requiring local customer service oriented functionality combined with low-cost deployment,easy migration from existing key systems,centralized management of thousands of locations,and enterprise-wide SIP networking.,Avaya Aura Standard Edition,Meets the needs of single-site deployments and mid-to-large distributed enterprises requiring comprehensive voice,video,messaging,SIP and Presence communications capabilities with standard survivability at remote locations.Standard Edition has the option to easily add licensing for enterprise-wide SIP session management and Unified Communications applications for targeted users,including Microsoft and IBM UC integration,and mobile worker and teleworker support.,Avaya Aura Enterprise Edition,Includes everything in Standard Edition and meets the needs of highly distributed,and potentially multinational,mid-to-very-large enterprises requiring the same comprehensive communications capabilities with increased high availability options including 100%feature survivability at remote locations.Enterprise Edition includes,with no additional licensing,enterprise-wide SIP session management and Unified Communications applications for all users,including Microsoft and IBM UC integration,and mobile worker and teleworker support.,Easy to purchase per user software pricing by Edition,Normal customer upgrade from current Communication Manager Editions,24,Avaya Aura Packaging,Avaya,Aura,Software,all hardware and support is additional,BranchEdition,StandardEdition,EnterpriseEdition,Avaya Aura Communication Manager,Branch 2.0,Standard 5.2,Enterprise 5.2,Avaya Aura Session Manager,(new),4Q09 cal.,+$50k/Instance,Avaya Aura System Manager,(new),2Q10 cal.,Avaya Aura SIP Enablement Services,Avaya Aura Communication Manager Messaging,(Built-in,can also add Modular Messaging),Branch,500 users included,500 users included,Avaya Aura Application Enablement Services-,CTI,Branch,+$licenses,+$licenses,Avaya Aura Application Enablement Services-,UC,Extension to Cellular and IP Softphone available.,Consider Standard/Enterprise Edition for full UC All Inclusive,Avaya Aura Presence Services,Avaya one-X,UC All Inclusive,Avaya one-X,Mobile,Avaya one-X,Portal,Avaya one-X,Communicator,Microsoft OCS and IBM Lotus Sametime integration,Extension to Cellular,VPNremote deskphone license,+$50/User,Avaya Integrated Management,(as appropriate for Edition),-included,-available for fee,25,Avaya Aura Presence Services,Multi-vendor presence,aggregation,Open XMPP,SIP/SIMPLE standards,Microsoft OCS,IBM Lotus Sametime,Real-time Avaya telephony presence,Complimentary to enterprise roll-outs of Microsoft and IBM presence,High scale to hundreds of thousands of users with sub-second response,Real-time“always-on”,active/active high availability,Enterprise and user policies,availability rules,Enable presence-aware applications,Avaya one-X,Communicator,Avaya one-X,Portal,Resident Expert(Smart Finder),Future UC and Contact Center apps,Third-party applications,System Manager,Session Manager,ApplicationEnablement,Presence Services,Communication Manager,Avaya Aura,26,27,CONFIDENTIAL SALES TRAINING.2023 Avaya Inc.All rights reserved.,Avaya Aura Communication Manager,Increased SIP scale,(18,000/server),Smaller footprint configurations driving lower TCO,S8730 connect to H.248 gateways,New midsize configurations in 2H09,New gateway choices,Modular G430 gateway,(to 150 users),Small branch survivable SIP gateways and phones,(10 users),CM Messaging on S8510,(to 2400),ESS capability on S8400,New 96xx phones,Ongoing evolution of rich capabilities,Straightforward upgrade for customers,Can be deployed as-is with new Presence,Session Manager and other capabilities added when needed,Continue to deploy with Avaya S8xxx servers,Gxxx gateways and all phones,New choices for all branch sizes,Video as easy as a phone call,Integrated control of Avaya one-X,Communicator,Polycom and Tandberg,New extended architecture,New“SIP-ISC feature server”integrationwith Session Manager,SIP integration of many CMs,third-party PBXs,central trunks,New,Features,G430 with modular expansion,Small branch,survivable SIP,gateway,5.2 release,27,Avaya Modular Messaging 5.0,Multi-vendor multi-site centralization with SIP gateways,Dial-plan flexibility,Mailbox length now 50 digits,Multimodal Session Manager ready,Now on powerful S8730 server,Or software-only option,(MAS),Business user features,Up to 5000 caller applications,Simpler zero out options,Auto message playback,(Aria TUI),Full Domino and Exchange support in 5.1,(3Q09 cal.),Enhanced serviceability,security,Modular Messaging Leadership,Flexible,proven,high-scale solution,Over 5 million users served so far,Superior redundancy and failover,Easiest evolution to UC for over 100 million Octel and Intuity AUDIX users,Powerful one-X,speech included*,Speech-to-text from Mutare/SpinVox*,Visual voicemail from one-X,clients,High security,restricted client choices,Session Manager enhances SIP-based Modular Messaging deployments,Central SIP management,load balancing,active/active geo-redundant core,route around failures,enterprise-wide call admission control,New,Features,*,Speech in English,Shipping,Now,Messaging Migration Incentive Program(MMIP),Up to 50%off for qualified migrations,28,Avaya Voice Portal 5.0,Interactive Voice/Video self service,Multi-tenancy shares capabilities across many organizations,Customized reporting,actions,scheduling and RSS feeds,Enterprise analytics with Avaya IQ,Presence Server integration,SIP integration with Session Manager,SIP trunks and G860 gateways,Policy-based routing,Pluggable data connectors to simplify enterprise integration,Dynamic resource allocation between inbound and outbound,Improved roles-based management,custom alarms,and administrable application data,Market-leading self service solution,Enabling customer service everywhere,Award winning Dialog Designer,Massive distributed scale,high availability,Open standards:,Web Services,VoiceXML,ccXML,JEE,Eclipse,MRCP,Integrated with leading JEE app servers:,IBM WebSphere,Oracle/BEA,Tomcat,Outbound Proactive Outreach,Evolution to SIP from TDM and H323,Now enabling voice,speech,and video,Video self-help and wait-treatment,For in-store kiosks and 3G mobile access,Transfer to agent for live 2-way video,New,Features,May 09,29,Customer Service Everywhere,Intelligent Customer Routing,Intelligent Customer Routing,Voice Portal qualifying,routing,self servicing and reporting on any call,Lower TCO,manage centrally,eliminate pre-route overheads,reduce infrastructure and licensing,SIP integration,information forwarding,Reduce costs and time to market-open standards-based solution and development environment,Whats possible?,Consistent,positive brand image,Policy-based routing,Sophisticated customer data-driven decisions,Rich speech and video self service,with targeted services while waiting,Route to the right agent,when needed,Leverage experts across the enterprise,Solution Components,Voice Portal 5.0,Aura Session Manager,Contact Center applications,Professional Services,SIP Trunking,Voice,Portal,Voice,Portal,CMSession,Manager,Available,Today,30,thank you,A New Era of Business Communications,