1、目录 Chapter 1 外贸函电 1. 资信调查 Credit Information 2. 推销 Salesmanship 3. 建立贸易关系 Establishing Business Relations 4. 询盘 Inquiry 5. 报盘 Offer 6. 还盘 Counter-offer 7. 下订单 Order 8. 接受订单 Accepting the Order 9. 拒绝订单 Declining the Order 10. 支付方式 Terms of Payment 11. 催款 Reminder 12. 更改信用证 Amending the L/C 1
2、3. 理赔 Settlement of Claims 14. 代理 Agency Chapter 2 商务报告 1. 建议报告 Proposal Report 2. 工作进度报告 Progress Report 3. 述职报告 Work Report 4. 说明报告 Introduction Report 5. 总结报告 Final Report 6. 可行性报告 Feasibility Report 7. 评估报告 Appraisal Report 8. 市场调查报告 Investigation Report Chapter3 行政文书 1. 便条 Note
3、 2. 启事 Announcement 3. 简报 Briefing 4. 广告 Advertisement 5. 备忘录 Memorandum 6. 介绍信 Letter of Introduction 7. 会议日程表 Agenda of the Meeting 8. 会议记录 Minutes 9. 公司决议 Directors’ Resolution Chapter 4 申请函 1. 请假申请 Application for Leave 2. 加薪申请 Application for Salary Revision 3. 申请调动工作 Application fo
4、r Transferring 4. 申请辞职 Resignation Letter 5. 晋升申请 Promotion Application Chapter 5 通知 1. 面试通知 The Interview Notice 2. 业务通知 Business Notice 3. 新任命通知 Newly Appointed Notice 4. 团体通知 Groups Notice 5. 拜访通知 Visit Notice 6. 扩张营业通知 Business Expansion Notice 7. 建立新公司通知 Establishing a New Company No
5、tice 8. 会议通知 Meeting Notice 9. 收购通知 Purchase Notice Chapter 6 信用证 1. 即期/远期自由议付信用证 Sight / Time Freely Negotiable L/C 2. 可撤销/不可撤销信用证 Revocable / Irrevocable L/C 3. 可转让/可分割信用证 Transferable / Divisible L/C 4. 保兑/不保兑信用证 Confirmed / Unconfirmed L/C 5. 循环信用证 Revolving L/C Chapter 7 单证 1. 海运提单
6、Bill of Lading 2. 保险单 Insurance Policy 3. 汇票 Draft / Bill of Exchange 4. 装船通知 Shipment Advice 5. 装箱单 Packing List 6. 质量/数量证明书 Quality / Quantity Certification Chapter 1 外贸函电 1. 调查 Credit Information Dear_______, We would like to_______( 我方目的). We understand that_______(
7、了解情况). So we want to ask you if they are_______( 咨询情况) so that we may take steps to_______( 采取措施后达到的目的). We will be obliged if you will kindly give us the information about_______( 相关信息). Any information you provide will be highly appreciated and kept in strict confidence. We shall be pleased to obl
8、ige if you need our services at this end. We are awaiting your early reply. Yours sincerely, ××× 2. 推销 Salesmanship Dear_______, We have imported_______( 产品名称)._______( 产品引人注目点) is well-known and universally acknowledged. So, we feel sure that you may be interested in them, and this kind of
9、new products will_______( 销售情况). We are mailing you_______( 附件名称). If you have interest in our products and find a good market for the new products, please let us know. We are offering you good products on generous terms in order that you can_______( 对方受惠处). We are looking forward to your early repl
10、y. Yours sincerely, ××× 3. 建立贸易关系 Establishing Business Relations Dear_______, We have obtained your name and address from_______( 信息来源) and are glad to establish business relations with you. We_______( 业务情况), moreover, there is a good demand for_______( 产品名称). So, we feel sure we can sell lar
11、ge quantities of_______( 产品名称). As to our standing, we are permitted to mention the_______( 资信单位) as a reference. Please let us have all necessary information regarding_______( 相关信息). If_______( 交易条件), we would_______( 下何种订单). Yours sincerely, ××× 4. 询盘 Inquiry Dear_______, Thank you for you
12、r_______( 贵方信息). We have connected with a number of our customers in this area and many of them have interest in ______( 产品名称). So, there is a large demand for_______( 产品名称) here. Would you please make us an offer for_______( 产品名称). If your quotation is attractive to the customers, we will place
13、a_______( 订单类型) order with you. We look forward to your favorable reply. Yours sincerely, ××× 5. 报盘 Offer Dear_______, We were very pleased to receive your letter of_______( 日期) answering_______( 询问情况), and as requested, enclose_______( 附件名称). We think our products are_______( 产品性能). _____
14、 ( 交易条件). We therefore advise you to place your order with us at once. We look forward to your reply. Yours sincerely, ××× 6. 还盘 Counter-offer Dear_______, We thank you for your letter of_______( 日期) offering us_______( 产品数量) of the subject goods at_______( 报价). Although we are in urgen
15、t need of such product, we find your price_______( 对方价格情况). Your quoted price will_______( 此报价的结果). To tell you the truth, we have received quotations_______( 百分数) lower than yours. Should you be prepared to reduce your price by, say,_______( 百分数), we might come to terms. Considering_______( 鉴于因素),
16、we make you such a counter-offer._______( 希望对方考虑报价原因).We hope you will consider our counteroffer most favorably and let us know your acceptance as soon as possible. Hope to hear from you soon. Yours faithfully, ××× 7. 下订单 Order Dear_______, We acknowledge with thanks the receipt of your quotat
17、ion dated_______( 日期) and noted the total_______( 币种、金额)_______( 地点). We agree to this price, and would ask you to accept this order-letter as our official order. The payment is being made by_______( 付款方式) today. In view of_______( 鉴于条件), we should appreciate it if you agree to_______( 我方要求). We loo
18、k forward to your reply as soon as possible. Yours faithfully, ××× 8. 接受订单 Accepting the Order Dear_______, Thank you for your order_______( 产品名称、型号). The goods are_______( 产品状况) and will be delivered on time. It is a pleasure to_______( 乐意之事) and we hope you will be satisfied with the______
19、 满意之处) of our goods. On receiving your credit from the bank, we will make up your order. We will have the pleasure of receiving further orders from you. Yours sincerely, ××× 9. 拒绝订单 Declining the Order Dear_______, Thank you for your order_______( 产品型号) for_______( 产品名称) which we receiv
20、ed today. We regret that, owing to_______( 原因),we are unable to fill your order. Moreover, our manufacturers can not undertake to entertain your order for future delivery owing to_______( 进一步原因).We will, however, contact you once supply improves. In the meantime, please feel free to send us your
21、specific enquires for other types of_______( 其他型号产品). You can be assured of our best attention at all times. Yours faithfully, ××× 10. 支付方式 Terms of Payment Dear_______, We have thoroughly considered the terms of payment discussed with your_______( 人名). We are in agreement with your proposal
22、s and hereby give you the terms and conditions which have been agreed upon as follows: (1) Your terms of payment are_______( 支付方式). (2) The price quoted to us are_______( 价格条款). The above terms of payment were approved by_______( 批准单位或个人) and will be acted upon accordingly. The relative order is now
23、 being prepared and will be sent to you in the course of_______( 时间). Your early reply would be very appreciated. Yours faithfully, ××× 11. 催款 Reminder Dear_______, Account_______( 号码) As you are usually very prompt in settling your accounts, we wonder whether there is any special reason wh
24、y we have not received payment of the above account already_______( 欠款拖期) overdue. We think you may not have received the statement of account we sent you on_______( 日期) showing the balance of_______( 币种、金额) you owe. We send you a copy and hope it may have your early attention. We hope your early re
25、ply. Yours faithfully, ××× 12. 更改信用证 Amending the L/C Dear_______, We have received your L/C No._______( 订单号) issued by_______( 开证行) for the amount of_______( 金额) covering_______( 产品名称). After reviewing the L/C, we found that_______( 出错地方). We, therefore, are writing this letter, asking you t
26、o amend the L/C to read, “_______”( 修改款项). We shall be glad if you see to it that amendment is cabled without any delay, as our goods have been packed ready for shipment for quite some time. We look forward to your early reply. Sincerely, ××× 13. 理赔 Settlement of Claims Dear_______, On______
27、 日期), I placed a large order for your expensive_______( 产品名称). Unfortunately, our customers reflected_______( 反映的问题). We are very disappointed with this order. We can’t sell them. On the advice of_______( 人名)I am returning_______( 产品名称). Please arrange_______( 补救措施) as soon as possible. We look fo
28、rward to your early reply. Yours, ××× 14. 代理 Agency Dear_______, We_______( 公司性质). We would like to inform you that we want to get the potential market for_______( 产品名称) in this area. So, we want to become a sole agency. We would, however, be willing to engage in trial collaboration with your
29、 company to see how the agreement works. We are very interested in_______( 感兴趣之事) with your factory for the promotion of your products in_______( 地点). We look forward to your early reply. Yours sincerely, ××× Chapter2 商务报告 1. 建议报告 Proposal Report INTRODUCTION Our company has recently_______(
30、发生了什么事,即写作背景)._______( 何人,多是上级) has asked me to write a report to_______( 写给何人) on_______( 何时). This report_______( 关于何事) and is to_______( 为了什么,即写作目的). FINDINGS After looking into all the complaints,_______( 指出问题都出现在哪些方面). ● _______ ( 问题1) ● _______ ( 问题2) ● _______ ( 问题3) ● _______ ( 问题4) CONCLU
31、SIONS In a word, there are_______( 需要改进的地方) that are in need of improving. RECOMMENDATIONS Based on those findings mentioned above, the following_______( 解决方法) are firmly recommended: ● _______ ( 方法1). ● _______ ( 方法2). ● _______ ( 方法3). ● _______ ( 方法4).
32、 _______ ( 报告撰写人签名,职务) ______(报告撰写日期) 2. 工作进度报告 Progress Report To:_______( 向谁报告),_______( 该人的职务) From:_______( 写报告的人),_______( 职务) Date:_______( 写报告的当天日期,注意英美格式的区别) Subject:_______( 报告的主题、大体内容) Period: From _______to_______( 起止时间) INTRODUCTION: Last month, as you_______( 要求), I
33、was_______( 背景介绍). They were reported to_______( 出现什么情况). ACTIVITIES DONE IN THIS PERIOD: ●During the last month, I’ve been_______( 完成的工作1). ●After observing other machines for several days, I find that_______( 完成的工作2). ●I have also been to_______( 地点), and find that_______( 完成的工作3). PLANS FOR THE N
34、EXT PERIOD: ●I’ll_______( 采取的措施) and try to_______( 计划1). ●If the problems remain the same or can’t be solved, I have to_______( 计划2). ●If that’s the case, I have to ______(计划3) 3. 述职报告 Work Report To:_______( 报告写给谁),_______( 该人的职务) From:_______( 写报告人),_______( 职务) Date:_______( 写报告的日期) Introdu
35、ction: Being promoted as_______( 职务名称)_______( 时间), I have been in charge of_______( 主要职责) for_______( 工作部分) in_______( 地点) , including_______( 管辖的工作). Conclusions of work done so far: 1._______( 业绩1) ●In order to make more clients know and use our_______( 产品名称),I have_______( 具体完成情况1). ●I have man
36、aged to_______( 具体完成情况2). Our slogan is“Client is the answer”and their satisfaction is our goal. Through personal, emotional and effective communication, we have_______( 做了什么), so as to_______( 取得的效果). 2._______( 业绩2) ●By the end of the year_______(年份), our Section has_______(具体完成情况). While at this
37、time of the year 2008, the sum of_______( 具体名称,如产品等) has_______( 用具体数字来说明). ●During the year 2008, more than_______( 具体数字) are being opened and_______( 具体数字) are added to our account. Problems and Obstacles: ●Due to the lack of_______( 问题出现的原因1), despite the rise in_______( 具体名称,如销量) , it hasn’t____
38、 具体问题1). ●Due to the new system’s failure to_______( 问题出现的原因2), some big clients_______( 具体问题2). Plans for the future: ●To attract_______( 工作设想1). ●To enhance_______( 工作设想2). ●To intensify_____(工作设想3) 4. 说明报告 Introduction Report To:_______( 报告写给谁) From:_______( 写报告人) Date:_______( 写报告的日期)
39、Overview of the product: The_______( 公司名称) Corporation has launched its latest brand-new product _____( 产品名称). This set makes it possible for you to_______( 产品用途). It’s_______( 描述总体特征1) for the home, for the office or for the business trip. It’s easy to_______( 总体特征2). All you need is_______( 总体特征3)
40、 and neither a computer nor any special software is required. It’s also very_______( 总体特征4), as easy as making any normal telephone call. Main features: ●_______ ( 特点1): With this, you can_______( 给您带来的好处). You can get_______( 给您带来的好处) and_______( 给您带来的好处) is guaranteed by_______( 保证措施). ●_______
41、 特点2): This means that you can_______( 给您带来的好处). ●_______ ( 特点3): It’s an important treat which means that you can_______( 给您带来的好处). How to use: See the attached_______( 文件名称). Attentions: ●Make sure that_______( 注意事项). ●Do not use_______( 设备名称) with_______( 其他设备) , for_______( 原因、理由) 5. 总结报告 Fin
42、al Report To:_______( 报告写给谁) From:_______( 写报告人) Date:_______( 写报告的日期) Introduction: This year’s_______( 活动或事件名称) was held in_______( 举办地点) from _______to_______( 活动的起止时间). The_______( 活动或事件名称) attracts_______( 人数) from all over the world,_______( 对此活动或事件做简单介绍). We feel_______( 感受、体会) and at
43、the same time,_______( 感受、体会). Findings: Since this is the first time for us to_______( 做了什么事), we find that_______( 产生了什么想法). ●_______ ( 问题1). ●_______ ( 问题2). Conclusions: During_______( 活动), we feel it’s so_______( 描述你的体会) to participate in such fairs, so as to_______( 以期达到的效果). Recommendation
44、s: Based on_______( 提出建议的依据), we’d like to make the following suggestions: ●_______ ( 建议1). We should_______( 给出具体理由或做法). ●_______ ( 建议2). The promotion campaign should_______( 给出具体理由) 6. 可行性报告 Feasibility Report To:_______( 报告写给谁) From:_______( 写报告人) Date:_______( 写报告的日期) INTRODUCTION _______
45、 ( 时间) ago, I_______( 背景介绍) to see whether we could_______( 项目名称). This report is to_______( 此报告的目的) and to make recommendations about_______( 与项目有关的活动). METHODOLOGY The information was mainly achieved by_______( 调研方法). FINDINGS _______ ( 对方名称) is already working on_______( 对方已经在做的工作). They are ve
46、ry positive about_______( 对方的态度). They propose an idea of_______( 对方提出的合理化建议) CONCLUSIONS The_______( 方案类型) program is very_______( 对项目前景做简单描述). This project looks_______( 可行与否), and it shows a_______( 成功率高还是低) possibility for success. RECOMMENDATIONS Thus, we should_______( 对后续工作的建议) and_______(
47、 对后续工作的建议)as soon as possible, and_____(对后续工作的建议) with their manages. 7. 评估报告 Appraisal Report INTRODUCTION: Due to_______( 评估发生的背景),_______( 何人,上级) has asked me to investigate and check out_______( 评估对象) and_______( 评估结果) should be taken to handle them. METHODOLOGY: I, therefore, _______and______
48、 调研方法) for_______( 调研时间段), from _______to_______( 调研起止时间). After a thorough and careful examination, I got the most common problems and gave my suggestions accordingly below. APPRAISAL SUGGESTIONS: ●_______ ( 调研结果1)._______should_______, so that_______( 评估建议1). ●_______ ( 调研结果2). This should ____
49、so as to_______( 评估建议2). ●_______ ( 调研结果3). We should _______to_______( 评估建议3). ● _______(调研结果4).The technical department should ____(评估建议4). 8. 市场调查报告 Investigation Report INTRODUCTION As_______( 原因), more and more people_______( 现象). As a result,_______( 调查背景介绍)._______( 时间),_______( 颁布规定
50、单位) launched_______( 新颁布的规定的名称), and as reinforcement, this regulation is approved to continue for another period this year. What will this regulation impact_______( 调查对象) here? METHODOLOGY From _______till_______( 调查起止时间), we have been_______( 调查方法) investigation on_______( 调查对象), by_______( 调查方法)






