8D中英对照Customer-Corrective-Action-Report.doc

德信诚培训网

8D中英对照Customer Corrective Action Report

制订日期 2003年08月23日

修订日期 2025年8月27日

实施日期 2025年8月27日

批 准
总经理

审 核
制 定
工程部
生产管理部
PE部
QA部
开发技术部
IQC检查部
TQM部
管理小组

8D中英对照Customer Corrective Action Report

更改记录
发行日期
版次
更改内容
2003/08/23

2006/04/17

2007/05/14

2009/04/10

2025/8/27
1

2

3

5

6
初版发行

根据公司组织架构图
1）取消QM推进部，新设制品保证部和部材保证部
（原制品保证课变更为制品保证部，原部材保证课变更为部材保证部）。
2）追加品质技术推进室和特化物对应推进室。

1. 公司组织结构图变更，取消报关物流部，报关课与物流课纳入生产管理部。
2. 根据公司组织结构图，品质技术推进室变更为制造企画室。

1. 根据公司组织图，对文中的部门进行了修订。文中的部门长变更为部长、责任者变更为管理职；
2.根据实际的业务内容，对2. 新产品生产、出货前实施项目进行了修订。(P4)
更多免费资料下载请进： 好好学习社区

8D中英对照Customer Corrective Action Report
目 录

项目、标题 页 次
更改记录 2
目 录 3
1.总则 4
1.1适用范围 4
1.2起草、更改、作废 4
1.3目的 4
1.4权责 4
1.5.定义 4
2. 作业内容 5
3．相关文件 8
4.相关表单 8
5.流程图 9

总页数 ：7页

8D中英对照Customer Corrective Action Report
Date opened

Product No料号

C.C.A.R. No.

Supplier供应商

Owner客户

Originator制作人

Discipline 1: Use Team Approach组队成员
Date

This is the first step of the 8D process and the first part of the 8D report. This step defines the composition of the 8D team.  The team should be cross functional and should include as members the process owner, a member from QA, and others who will be involved in the containment, analysis, correction and prevention of the problem. The names of the members as well as their positions in the company organization must be enumerated in this part of the report.
这是8D制程的第一步，也是8D报告中的第一部分。这个步骤详细说明了8D组的所有成员。这个组队需要具有执行作用并包括制程的负责人，QA成员以及涉及在短期对策、分析、纠正和预防性问题中的其它人员。在此报告中这一部分中需要列举出所有负责人员的名字，职位。

Discipline 2: Describe the Problem 问题的描述
Date

This step involves a detailed assessment of the problem highlighted by the customer. Under this step, the 8D report provides background information on and a clear picture of the problem being highlighted by the customer. It should include the following details: (a) part information (part name, part number, lot number, date code, etc.; (b) when the problem was encountered; (c) where the problem was encountered; (d) a specific description of the failure mode; and (e) the failure rate.
这个步骤涉及的是客户所提出问题的详细说明。在这步骤中，8D报告提供客户反应的问题的背景信息和明确的图片说明。它需要包括下列详细资料：(a)产品信息(产品名称，料号，序列号，日期代码等)﹔(b)问题发生的时间﹔(c)问题发生点﹔(d)失效模式的具体描述﹔(e)失效率
Discipline 3: Containment Action短期性的牵制性措施
Date

This discipline explains the extent of the problem and bounds it.  Based on initial problem investigation, all lots that are potentially affected by the same problem must be identified and their locations pinpointed.  If possible, specific lot #'s and/or date codes of potentially affected lots shall be enumerated in this portion of the report. 
这一条款解释问题的范围并对它进行限制。基于最初问题的调研，所有受到相同问题潜在性影响的产品都必须被鉴定和确认，以及查明受影响产品所在地点。如果可能的话，受影响的产品的具体货号和日期代码都必须在这一部分列举出来。
Lots that are still in the factory must be put on hold until their reliability has been properly assessed.  They must only be released if the lots are either proven to be clean or the failures may be effectively screened.
所有仍在工厂的货物在他们的可靠性被进行适当的评估和鉴定前都必须被搁置和停留。只有在这些货物已经被証明是合格清白或失效模式已被有效地消除，他们才可以被放行。
 If the problem has an extremely high reliability risk and the application of the product is critical (e.g., failure of the product is life-threatening), lots already in the field may need to be recalled.  However, recall must only be done under extreme cases wherein the impact of reliability risk is greater than the impact of recall.  
如果这个问题具有极度高可靠性的风险，产品的应用具有危险性(比如产品的失效会威协到生命)，那么所有这些产品都必须被取消。然而，取消的条件是必须是可靠性风险大于取消带来的影响。

Discipline 4: Describe the Root Cause根本原因的分析
Date

This 8D process step consists of performing the failure analysis and investigation needed to determine the root cause of the problem. The corresponding portion in the 8D report documents the details of the root cause analysis conducted. A detailed description of the actual failure mechanism must be given, to show that the failure has been fully understood.
    这一过程包括进行失效分析以及需要决定问题根本原因的调查。是对根本原因进行分析和详细証明。提供实际失效装置的详细说明用以显示完全明白和理解这一失效。
The root cause is then presented, showing how it triggered the failure mechanism identified. All events emanating from the root cause and leading to the failure mechanism must be included in the explanation. As much evidence as possible must be provided to show that the root cause is the real culprit behind the problem.
呈现的根本原因是用于说明被确认了的失效机械装置是如何引起的。引起事故发生的根本原因以及导致失效机械装置的所有事件都必须包括在这个解释说明当中。尽可能多地提供証明以显示这一根本原因是问题中隐藏的真正要因。
The root cause must also be correctively actionable.
这一根本原因也必须具有纠正可诉性的。。

Discipline 5: Permanent Corrective Action长期对策
Date

This next discipline identifies all possible corrective actions to address the root cause of the problem. The owners of the corrective actions and the target dates of completion shall be enumerated in this section of the report.  It is also suggested that the rationale behind each corrective action be explained in relation to the root cause. 
下面这一条款是确认制止问题根本原因的所有可能性的纠正性措施。在此报告中的这一部分需要列举纠正性有效措施的主要负责人以及完成的目标日期。它表明的每一个纠正性措施后的基本原理都与根本原因有关联。

Sometimes, identification of the best corrective action(s) for the root cause requires preliminary evaluations and studies before they can be implemented.  This is referred to as 'verification of the corrective actions.'  This must be done especially in cases wherein the affected volume is very large, since an incorrect solution deployed over a large inventory will result in wastage of crucial time and money. 
有时，根本原因最好的纠正性措施的鉴定需要进行最初步的评估和研究在他们可以被实施前。这点请参考“纠正性措施的确认”。这一措施特别出现在失效非常严重的案例中，因为一个不具有纠正性的措施实施在大批货物中会导致大量时间和财力的浪费。
Discipline 6: Verify Effectiveness of Corrective Action有效性纠正措施的証实与认可
Date

The sixth discipline of the 8D process involves the actual implementation of the identified corrective actions, details of which must be documented in the corresponding portion of the 8D report. The dates of completion and owners of the corrective actions must be shown in this section. Data showing that the corrective actions are effective in preventing the root cause of the problem must be presented. Any deficiency in the effectiveness of the corrective actions must be addressed by improvements in or additions of corrective actions.
8D报告中的第六个条款涉及鉴定性的纠正性措施的实际导入以及实施效果确认。这一部分必须说明完成日期以及纠正性措施的负责人。必须体现有效预防问题根本原因的纠正性措施的日期。纠正性措施效力中的任何不足都必须采取改善或额外纠正性措施来补充。
Discipline 7: Preventive Action预防性措施
Date

This next discipline should not be confused with 'correcting' the problem.  Prevention of the problem entails the identification of devices or packages that are similarly vulnerable to the same problem highlighted by the customer, even if not affected under the current situation.  Actions necessary to prevent these from being affected by a similar problem in the future are called preventive actions.
预防性措施必须对客户强调的易受相同问题影响的设备和类似产品进行鉴定确认，即使不受当前形式的影响。预防性措施是指用于预防这些产品再次受到类似问题影响的必要性措施。
All preventive actions must be enumerated, along with their owners and target dates of completion.
必须列举出所有预防性的措施，连同他们的负责人和完成日期包含在内。
An important aspect of this discipline is the standardization and deployment of corrective actions or process improvements to all products that may possibly be subjected to the same issue.
这一条款的重要方面是针对受同样问题影响的所有产品中纠正性措施或改良制程的标准化和实施
Discipline 8: Congratulate Your Team祝贺组队成功
Date

The last step of the 8D process and the last portion of the 8D report consists of an acknowledgement from management of the good work done by 8D team.  Approvals for the 8D report are also shown in this last discipline.
最后步骤以及8D报告中的最后部分包括对8D组成员精彩工作的认可和感谢。同时也需包含对8D报告的认可与核准。
C.C.A.R Issued by

Date

C.C.A.R Closed by

Date