一汽大众内部-术语中英对照.doc

一汽大众

行业相关词汇（部分）：
1. 公司概况　company profile
2. 主要/主营业务　main business
3. 业务范围　business scope
4. 核心价值　core value
5. 核心竞争力 core competence/competitiveness
6. 核心应用系统　core application system
7. 成功案例　success story/case
8. 典型案例　typical case
9. 案例研究／分析　case study
10. 汽车配件/备件/零件　automotive (spare)parts
11. 汽车附件 automotive accessories
12. 部件/元件/组件　components
13. 汽车后市场　aftermarket
14. 配件市场 parts market
15. 经销商管理系统　Dealer Management System(DMS)
16. 英孚思为经销商协同管理系统　Infoservice Dealer Collaboration Management System (INFODCS)
17. 英孚思为整车销售管理系统 Infoservice Vehicle Sales Management System (INFOVSM)
18. 英孚思为配件运作管理系统 Infoservice Spare/Service Parts Management System (INFOSPM)
19. 英孚思为索赔管理系统 Infoservice Warranty Management System (INFOWS)
20. 英孚思为技术资料发布系统 Infoservice Technical Document –data Viewer ((INFOTDV)
21. 英孚思为英孚商用数据交换平台 (INFOX) Infoservice B2B Data Exchange Platform
22. 经销商订单管理系统　dealer order management system
23. 售后配件管理系统 Spare/Service Parts management system(SPM)
24. 集成管理系统　integrated management system
25. 数据分析系统 data analysis system
26. 销售配额　sales quota
27. 配额管理 quota management
28. 配额式订单管理系统　quota-based order management system
29. 配额式订单管理模式　quota-based order management mode
30. 主数据管理 master data management(MDM)
31. 操作系统 operating system (OS)
32. 应用系统　application system
33. 实施服务　implementation service
34. 一站式服务　one-stop shop/one-stop services
35. 综合性的一揽子服务（方案）　a comprehensive package of services
36. 现场服务　on-site service
37. 现场培训　on-site training　
38. 现场实施　on-site implementation
39. 现场分析　on-site analysis
40. 现场管理　field/on-site management
41. 车厂/主机厂/整车制造商/车辆制造厂　OEM/automaker
42. 整车物流　(finished) vehicle logistics (FVL)／outbound logistics(注：整车以后可以一致翻为vehicle,如前加finished也可以)
43. 先进的整车物流 advanced (finished) vehicle logistics(AFVL)
44. 整车配送　vehicle delivery
45. 整车／车辆匹配　vehicle matching
46. 4S-整车销售（Sale）,零配件（Spare part）,售后服务（Service）,信息反馈等（Survey）
47. 线上车辆状态跟踪　online vehicle status tracking
48. 线上预配车模块 online vehicle pre-allocation module
49. 车辆滞留时间　vehicle holdup period
50. 配车冻结　vehicle allocation freezing
51. 生产冻结期　production freezing time
52. 提前分销/分配　pre-distribution
53. 生产周排产计划　weekly production schedule
54. 管线内车辆　vehicles in the pipeline
55. （车辆）下线时间 offline time/ off-production-line time
56. （车辆）上线时间 online time
57. 系统上线　system go-live
58. 资源配置／分配　resources allocation/distribution
59. 产品推广　products deployment(注：本行业产品推广一般是系统推广部署之意，区别与一般产品的推广促销products promotion)
60. 业务流程　business process
61. 持续支持 on-going/continuous support
62. 长期支持long-term support
63. 订单查询　order inquiry/query(注：前者一般电话查询等，后者一般网上查询)
64. 签收　sign-in
65. 软件外包　software outsourcing
66. 服务站　service station
67. 服务中心service centre
68. 功能模块　function/functional module
69. 召回　recall
70. 无缝连接　seamless connection/joint
71. J2EE架构 J2EE architecture
72. J2EE 框架 J2EE framework
73. 展厅管理showroom management
74. 备件库存　spare parts inventory/stock
75. 物料出入库 material issuing and receiving
76. 出库/仓库交货 goods issuing/delivery/ex-warehouse
77. 叉车厂 forklift truck works
78. 库存深度 stock depth
79. 库存积压/压库　overstock
80. 汽车配件厂 auto parts plant
81. 汽车维修厂 automotive service shop
82. 汽车修理厂 automotive repair shop
83. 汽车维修工程有限公司 Auto maintenance engineering Co. Ltd
84. 汽车养护有限公司 car maintenance Co. Ltd
85. 汽车美容护理中心 Auto care centre
86. 大客户销售经理 Fleet Sales/Key Account Manager
87. 订单处理 order processing/handling
88. 延期交货订单/欠货订单 back order
89. 实时客户订单　real-time customer order
90. 客户名单　customer list
91. 客户跟进 customer follow-up
92. 潜在客户 potential customer/prospect
93. 客户服务满意（度）customer service satisfaction
94. 客户满意度(指标)　customer satisfaction index (CSI)
95. 客户关怀 customer care
96. 客户忠诚度 customer loyalty
97. 授权及审批 authorization and approval
98. 保修/索赔申请 warranty claim
99. 回运件/返修件／旧件 return parts
100. 最佳实践 best practice
101. 同步传输 synchronous transmission
102. 异步传输 asynchronous transmission
103. 消息组播 message multicast
104. 安全密码认证 Security Password Authentication
105. 日志管理 log management
106. 多重组网 domain based routing rules \
107. 批量数据上传 batch data upload
108. 电子数据交换 electronic data interchange (EDI)
109. 数据库连接池 database pool
110. .数据源 data source\
111. 线形图 linear chart
112. 柱形/条形图 /直方图bar chart/histogram
113. 饼图 pie chart
114. 托管/寄存 服务 hosting service
115. 绩效考核指标体系设计 performance index design
116. 绩效评价体系设计　performance evaluation system design
117. 绩效管理体系 performance management system
118. 关键业绩指标　key performance index (KPI)
119. 应用编程接口　application programming interface (API)
120. 系统部署 system deployment
121. 试运行 pilot/ trial/test running(注：本行业常用pilot)
122. 集中培训 centralized training
123. 系统切换system cutover
124. 无线接入 wireless access
125. 办公自动化 office automation (OA)
126. 虚拟专用网 virtual private network(VPN)
127. 故障管理 fault management(FM)
128. 故障模式与结果分析 Fault Modes and Effect Analysis (FMEA)
129. 故障率Failure Rate
130. 故障记录Failure Record
131. 三包服务 three-guarantee service/sanbao service
132. 集中构架技术 integrated architecture technology
133. 分布式构架技术 distributed architecture technology
134. 集中式服务组合 centralized architecture
135. 分布式服务组合 decentralized architecture
136. 国际商用机器公司International Business Machines Corporation (IBM)
137. 硬件及安全网络中心 system support and network security centre
138. 物流规划　logistics planning
139. 数据转换　data conversion
140. 数据移植／迁移 data migration
141. 双边／双方承诺　bilateral /mutual commitment
142. 项目启动会 project kickoff meeting
143. 售后服务after-sale service(ASS)/after service/service
144. 质控　quality control (QC)
145. 质量保证　quality assurance (QA)
146. 价格管理　pricing management
147. 终端市场　end-market
148. 横向协作　horizontal collaboration
149. 纵向支持　vertical support
150. 综合实力　comprehensive strength
151. 良性循环　benign/virtuous cycle/circulation
152. 前后台运作 front and back-end operation
153. 大/关键客户销售经理: Fleet Sales/Key Account Manager
154. 产品责任　product liability
155. 订单完成率　order fulfillment/completion rate
156. 汇报会　report／review meeting
157. 双周总结／汇报会bi-weekly review meeting
158. 根源分析　root cause analysis
159. 滚动需求　rolling demand
160. 产供销链　production, supply & sales chain
161. 供应链战略 supply chain strategy
162. 供应链管理　supply chain management
163. 连锁店管理 chain store management
164. 经销商销售预测　dealer sales forecast
165. 销售支持与费用结算 sales support & expense settlement
166. 订单交付 Order to Delivery (OTD）
167. 刚性生产计划　rigid production plan
168. 订单管理流程 order management process
169. 营销总部sales & marketing headquarter
170. 量化管理　quantitative management
171. 项目管理办公室　project management office (PMO)
172. 灾难恢复计划 disaster recovery plan(DRP)
173. 电子配件目录 electronic parts catalogue(EPC)
174. 企业资源计／规划enterprise resource Planning (ERP)
175. 客户关系管理 customer relationship management (CRM)
176. 业务流程重组／再造　 Business Process Reengineering(BPR)
177. 战略业务单元/战略性事业单位/策略性事业单位 strategic business unit (SBU)