高三英语二轮复习 第二篇 分类写作7 投诉信课件.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,分类写作,七、投诉信,inform sb.,通知某人,order,订货,regretful,遗憾的,work,运转；运行,take the temperature,测量温度,interrupt,干扰,;,打扰,make a complaint,投诉；抱怨,an electric fan,电扇,assistant,助手；营业员,【必备词语】,in a rude manner,粗鲁地；态度恶劣地,a reasonable explanation,合理的解释,woolen sweater,羊毛衣,makesb,annoyed,让某人烦恼,service number,服务电话,examine,检查,expect an early reply,期待尽快回复,prompt attention,即时的关注,【必备词语】,1.The main problems are as follows.,主要的问题如下。,2.Therefore,I require that you send me a new one.,因此，我要求你发一个新的给我。,3.I hate to say that there is something wrong with my mobile phone.,我很遗憾地说，我的手机有些问题。,4.Taking into account all three factors above,I request that the company should have a change of it for me as soon as possible.,考虑到以上的三个因素，我要求公司要为我尽快换一个新的。,【好句朗诵】,5.But we are regretful to find that it cannot work normally.,但是，我们很遗憾地发现它不能正常地工作。,6.Your prompt attention and early reply will be appreciated.,感谢您即时的关注和及早的回复。,7.I feel sorry to trouble you but I am afraid that I have to make a complaint.,很抱歉打扰您，但是我必须投诉。,8.I am waiting for a reasonable explanation and expecting an early reply.,我在等待一个合理的解释，并期待及早回复。,9.Could you change a new one for me or return my money as soon as possible?,您能否尽快换一个新的给我或者给我退款？,【好句朗诵】,1.I received so poor service that I felt I should bring it to your attention.,1.so,改为,such,2.I think it must have some quality problems and I really annoyed about it.,2.really,前面加,am,【单句改错】,每句只有一个错误,3.It makes me so unsatisfied that I want to change it and have my money back.,3.and,改为,or,4.On Tuesday,February 18,I went to your store look for a T-shirt.,4.look,前面加,to,5.I believe that you will consider this matter serious and make an effort to prevent the recurrence of this kind.,5.serious,改为,seriously,【单句改错】,每句只有一个错误,6.Frankly speaking,I am not prepare to tolerate this situation any more.,6.prepare,改为,prepared,7.I am regretful to inform you that the heating system in the room stopped working a few day ago.,7.day,改为,days,8.I feel sorry to trouble you but I have to make an complaint.,8.an,改为,a,【单句改错】,每句只有一个错误,9.The reason for my dissatisfaction is what its not the double-room I ordered.,9.what,改为,that,10.Under this circumstance,I find it difficult to be stay in your hotel any more.,10.,删掉,be,【单句改错】,每句只有一个错误,【,2008,湖北卷改编：投诉手机质量问题,】,假设你是李华，你购买了一部某外国公司生产的手机，因有质量问题，要求该公司更换。请根据下列要点，用英文写一封电子邮件。,要点：,1.,问题：手机不响铃，不能发短信；,该产品已售完，无法更换；,型号新，无配件，无法维修。,2.,要求：公司应尽快予以更换。,参考词汇：配件,spare part,【真题满分佳作赏析】,满分佳作（一）,Dear Sir,I am writing to you for the mobile phone of Dephone-S250 I bought on 20,th,Apr,2008 at Tele Mall in Wuhan,P.R.China,.I contacted the saleswoman but the problem of my mobile phone could not be effectively solved.,The main problems are as follows:First,the mobile phone does not ring and messages cannot be sent out.Second,all the mobile phones of the same model were sold out,so it is impossible for me to exchange a new one.Third,since the phone is a new model,there are no spare parts available,and therefore,it cannot be fixed at the local store.,A mobile phone is a very important tool in my daily life.Therefore,I require that you send me a new one of the same model within a month.,Thank you for your consideration.,Sincerely yours,Li,Hua,满分赏析,主题句运用准确，注意,follows,不要漏掉,s,。,用到,since,引导的原因状语从句和,and,并列句后的,therefore,表示结果的连词；,available,一词运用高级。,用到,require,后接虚拟语气的宾语从句，从句动词用原形或者,should do,，语气强烈。,满分佳作（二）,Dear Sir,I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr,2008 at Tele Mall in Wuhan,P.R.China.,I hate to say that there is something wrong with my mobile phone.First,the phone bell doesnt ring at all.Whats worse,it cant be used to send short messages to others.Besides,because the product here has been sold out,the salesman cant change it for me.Later,I went to have it repaired.However,I was told that the model can not be repaired due to a lack of,spart,parts.,Taking into account all three factors above,I request that the company should have a change of it for me as soon as possible.,Thank you for your consideration.,Sincerely yours,Li,Hua,满分赏析,用,I hate to say that,表达了作者也不想产品有问题而投诉，容易引起收信人的同感。,用被动语态，与整段信的主语一致；在此没有必要强调谁告知我，或者双方都清楚是维修店的员工，无需说出动作的施动者，用被动语态恰当。,Taking into account all three factors above(,考虑到上述三个因素,),，用作总结段，运用恰当；,request,后接了虚拟语气的宾语从句。,作文翻译,尊敬的布朗先生，,我很高兴地告诉您，我们上周日订购的冰箱在,9,月,21,日收到了。但是我们很遗憾地发现这台冰箱无法正常运行。,使用这台冰箱几天之后，我们发现在里面的食物很快变质了。当我们测量里面的温度时，困惑地发现温度在,17,，明显超出了,09,的标准温度范围。,不用说，这个问题已经影响了我们的正常生活。您能尽快派人过来维修一下吗？,请即刻关注并尽快回复，不胜感激。,您忠实的顾客,李华,【模仿翻译】,【,模仿翻译,】,Dear Mr.Brown,I am glad to inform you that the fridge we ordered last Sunday was received on September 21.But we are regretful to find that it cannot work normally.,After using the fridge for a few days,we found that the food kept in it got bad quickly.When we took the temperature in it,we were confused to find it was about 17,obviously beyond the standard temperature between 0,and 9,.,Needless to say,this problem has interrupted our normal life.Could you please send a man to repair it in a short time?,Your prompt attention and early reply will be appreciated.,Yours faithfully,Li,Hua,【,模拟真题,1,：投诉服务态度,】,假如你是李华，昨天在商场购买了一台电风扇，回家后发现它不能运转。你回到店里与营业员交涉时该营业员对你的态度恶劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。,Dear,Mananger,Sincerely yours,Li,Hua,【全真考场】,【,模拟真题：投诉服务态度,】,Dear,Mananger,I feel sorry to trouble you but I am afraid that I have to make a complaint.,Yesterday I bought an electric fan in your shop,but when I got home and turned it on,it didnt work.So I took it back and talked to the assistant about the problem.To my surprise,instead of helping me solve the problem,the man,in a rude manner,refused to examine it.,Generally,your shop is well-known for good service and that is why I bought the electric fan in your shop.I was really upset to find that such a thing should have occurred in your shop.,I am waiting for a reasonable explanation and expecting an early reply.,Sincerely yours,Li,Hua,【,模拟真题,2,：投诉衣服质量,】,假设你是李华，在一家网店购买了一件羊毛衫，昨天收到后发现羊毛衫后背有个洞，你给卖家打了几次服务电话，对方电话却一直占线。请你给卖家,Miss Macleod,写一封投诉信：,1.,要求对方换一件新的羊毛衫或退款：,2.,询问对方如何返还已经收到的羊毛衫；,3.,期待对方尽快回复。,Dear Miss Macleod,.,Yours faithfully,Li,Hua,【,模拟真题：投诉衣服质量,】,Dear Miss Macleod,Im pleased to tell you that the woolen sweater I bought from your store through the Internet arrived on time yesterday.But when checking it,I found an obvious hole on the back.I wonder why you didnt notice it when you delivered the sweater to me.I have dialed your service number a few times,only to be repeatedly told that it was busy.,This problem really makes me annoyed.Could you change a new one for me or return my money as soon as possible?By the way,how shall I send this sweater back to you?,I am looking forward to your early reply.,Yours faithfully,Li,Hua,Thank You!,