Hynes-chapter-1-14课件全套教学教程-电子讲义.pptx

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master subtitle style,Hynes,Managerial Communication,Sixth Edition.,2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master subtitle style,Hynes,Managerial Communication,Sixth Edition.,2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master subtitle style,HynesManagerial Communication,Sixth Edition.,2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master subtitle style,Hynes,Managerial Communication,Sixth Edition.,2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master subtitle style,Hynes,Managerial Communication,Sixth Edition.,2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master subtitle style,Hynes,Managerial Communication,Sixth Edition.,2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master subtitle style,Hynes,Managerial Communication,Sixth Edition.,2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master subtitle style,Hynes,Managerial Communication,Sixth Edition.,2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master subtitle style,Hynes,Managerial Communication,Sixth Edition.,2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master subtitle style,Hynes,Managerial Communication,Sixth Edition.,2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master subtitle style,Hynes,Managerial Communication,Sixth Edition.,2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth levelHynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master subtitle style,Hynes,Managerial Communication,Sixth Edition.,2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master subtitle style,Hynes,Managerial Communication,Sixth Edition.,2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Chapter 1,Communication in Contemporary Organizations,Chapter Preview,Overview of Managerial Communication,Contemporary Dynamics Affecting Communication Contingencies,The Transition,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Overview of Managerial Communication,Ancient Times,Industrial Revolution and Scientific Management Era,Administrative Era,Human Relations Era,Dale Carnegie,Hawthorne Studies,Behavioral Era,Empowerment Era,Contingency Era,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Historical Perspective of Managerial Communication,Era,Characteristics,Communication,Ancient and medieval,Initial efforts to organize commerce,Written records,Scientific management,Clearly defined job duties,time specifications for completing the task,and adherence to rules,One-way communication,heavy reliance on written job instructions and rules,Administrative management,Emphasis on authority and discipline,Similar to scientific management:one-way communication,Human relations,Relationship among managers and workers is important,Listening and two-way communication,Behavioral,Complexity of organizational behavior and communication recognized,Difficult to apply theories,Empowerment,Distribution of power to everyone in the organization,Two-way communication;participation of employees,Contingency,Interdependence of jobs,organizations,and people,Communication strategy must be applied to the situation,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Ancient Era,Characteristics,Initial efforts to organize commerce,Communication,Written records,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Scientific Management Era,Characteristics,Clearly defined job duties,Time specifications for completing task,Adhere to the rules,Communication,One-way communication,Heavy reliance on written job instructions and rules,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Administrative Management Era,Characteristics,Emphasis on authority and discipline,Communication,Similar to scientific management:one-way communication,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Human Relations Era,Characteristics,Relationship among managers and workers is important,Communication,Listening,Two-way communication,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Behavioral Era,Characteristics,Complexity of organizational behavior and communication recognized,Communication,Difficult-to-apply theories,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Empowerment Era,Characteristics,Distribution of power to everyone in the organization,Communication,Two-way communication,Participation of employees,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Contingency Era,Characteristics,Interdependence of jobs,organizations,and people,Sarbanes-Oxley Act,increased transparency and oversight,Communication,Communication strategy must be applied to the situation,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Contemporary Dynamics,Diversity,Gender,Cultural,Age,Education,Competition and Drive for Quality,Ethics,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,The Transition,Industrial society informational,Centralized decentralized,Participatory governance representation,Traditional hierarchies networking,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Review,Overview of Managerial Communication,Contemporary Dynamics of Managerial Communication,The Transition,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Chapter 2,The Managerial Communication Process,Chapter Preview,Levels of Managerial Communication,Strategic Approach to Managerial Communication,Feedback and Measures of Effectiveness,Critical Errors of Communication,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Levels of Managerial Communication,Intrapersonal,Internal behavior(listening,observing,reading,etc.),Interpersonal,Two or more people exchange thoughts,Group,Meeting(formal or informal),Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Strategic Model:First Layer,Communication Climate,Cultural Context,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Strategic Model:Second Layer,Sender(Encoder),Receiver(Decoder),Relationship,Status difference,Receivers interest,emotional state,knowledge,and communication skills,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Strategic Model:Second Layer,(cont),Purpose of the Message,4 major reasons for choosing to communicate:,Communicating is enjoyable,Present information,Gain information,Persuade,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Checklist for Analyzing the Receiver,What is the personal relationship of the receiver to the sender?,What is the receivers relative status?,How interested in the message is the receiver?,What are the receivers feelings toward the message?,How much does the receiver know about the topic of the message?,What are the communication skills of the receiver?,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Strategic Model:Third Layer,Message Content,Channel of the Message,Physical Environment,Time,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Checklist for Determining Message Content,Will the receiver consider the message to be negative or positive?,Will the message deal with facts or opinions?,How important will the message be to the receiver?,How controversial will the message be?,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Channels of Communication,Informal,Formal,Oral,Personal conversations,Interviews and counseling,Telecommunication,Employee plant tours(orientation),Staff meetings,Public address system,Conferences,Directives and instructions,Briefings,Written,Bulletin boards,Daily news digests,E-mail,Blogs,Policy manuals,Management newsletters,Intranets,Reports,Company websites,Both oral and written,Face-to-face contact between superior and subordinate where written information is exchanged,Company meetings where reports and data are presented,Visual,Sound-action exhibits,Closed-circuit TV,Satellite downlinks,Videos,PowerPoint slide decks,Chart talks,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Checklist for Analyzing the Physical Environment,Is the environment public or private?,Is the environment formal or informal?,What is the physical distance between the sender and the receiver?,Is the environment familiar or unfamiliar?,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Measures of Effectiveness,Difficult to determine,Interrelated and pervasive in every layer,Feedback is key,Obtained on a continuous basis,Obtained even after strategy cannot be changed,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Importance of Feedback,Measures communication effectiveness,How changing events may affect the overall strategy,Whether the strategy is effective as is,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Critical Errors,Assumption-Observation Error,Accept something as valid without proof,Failure to Discriminate,Failure to perceive and communicate significant differences among individuals or changes in situations,Allness and the Process of Abstraction,Structure communications as if all there is to know about a subject is being stated,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,How to Avoid Critical Errors,Critical Error,Question to Ask,Assumption-Observation,What are the facts?,Failure to Discriminate,What labels have I applied to this situation?,Allness,What else is going on?,Hynes,Managerial Communication,Sixth Edition.2016 SAGE Publications,Inc.,Review,Levels of Managerial Communication,Stra