河南电大《商务交际英语2》教学考一体化网考形考作业试题.docx

最新河南电大《商务交际英语(2)》教学考一体化网考形考作业试题及答案
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2015年秋期河南电大把《商务交际英语(2)》纳入到“教学考一体化”平台进行网考，针对这个平台，本人汇总了该科
所有的题，形成一个完整的题库，内容包含了单选题、判断题，并且以后会不断更新，对考生的复习、作业和考试起
着非常重要的作用，会给您节省大量的时间。
做考题时，利用本文档中的查找工具，把考题中的关键字输到查找工具
的查找内容框内，就可迅速查找到该题答案。
本文库还有其他教学考一体化答案，敬请查看。
一单选题

C. provide a visual representation of words
D. all of the above

1. is used to provide a realistic view of a specific item or place. （4. 00 分）
A. A table
B. A drawing
C. A map
D. A picture
2. Which of the following is NOT the component of effective instructions? （4. 00 分）
A. Numbered steps in sequential order.
B. A proposal.
C. An introduction and a list of need tools or materials.
D. A clear and limiting title.
3. A set of instructions explains how to perform a task, a process description explains how something works. （4. 00 分）
A. before
B. when
C. after
D. while
4. An effective manual may include. （4. 00 分）

A. tabs and dividers
B. a detailed table or contents
C. an introduction
D. all of the above
5. use boxes with names and job titles or departments that connected with lines.
（4. 00 分）
A. Flowcharts
B. Organization charts
C. Pie charts
D. Line graphs
6. Graphic aids . （4. 00 分）
A. present dense information more clearly
B. can be created using a personal computer
7. is used to show lines of authority and relationships among departments and employees with an organization. （4. 00 分）
A. An organization chart
B. A table
C. A photograph
D. A flowchart
8. Each step in instructions • （4. 00 分）
A. is listed sequentially
B. starts with a verb
C. is numbered
D. all of the above
9. Persuasive messages are organized . （4. 00 分）
A. directly
B. indirectly
C. negatively
D. positively
10. The parts of a graphic aid are• （4. 00 分）
A. all of the above
B. a title
C. a source line
D. a unique number for referencing purposes
11. In order to plan a persuasive letter, the writer should .（4. 00 分）
A. determine the supporting information
B. adjust the content to the receiver
C. all of the above
D. identify the objective and the main idea
12. shows how the parts of a whole are distributed, and how the parts relate to one another.
（4. 00 分）
A. A pie chart
B. A bar graph
C. An organization chart
D. A flowchart
1. Maintain appropriate eye contact while listening speaking. （4. 00 分）
A. neither••- nor
B. both••- and
C. whether---or
D. either••- or
2. What are the internal customers? （4. 00 分）
A. They are people from within a company who purchase its products or services.
B. They are employee" s coworkers and colleagues.
C. They are people from outside a company who purchase its products or services
D. None of the above.
3. Your listening skills affect . （4. 00 分）
A. the quality of your decisions
B. the quality of your relationship
C. all of the above
D. the ability to succeed on the job
4. Both external and internal customers should be treated the same with . （4. 00 分）
A. honesty
B. all of the above
C. courtesy
D. respect
5. Body language includes • （4. 00 分）
A. gestures
B. posture
C. facial expressions
D. all of the above
6. Ethical behaviors when dealing with customers include . （4. 00 分）
A. revealing all information
B. being fair, and maintaining confidentiality
C. all of the above
D. telling the truth
7. Nonverbal communication is important• （4. 00 分）
A. because it is the means used to reinforce your message
B. because it is the means used to substitute for verbal messages
C. because it is the means used to establish your image
D. because it is the means used to contradict your message
8. All messages, whether written or spoken, contain
. （4. 00 分）
A. nonverbal symbo1s
B. verbal marks
C. nonverbal marks
D. verbal symbols
9. If the customers trust you, they are to keep
coming back. （4. 00 分）
A. less likely
B. less possible
C. more likely
D. more possible
10. We use nonverbal symbols . （4. 00 分）
A. to reinforce or contradict our messages
B. all of the above
C. to regulate our conversation
D. to substitute for verbal messages
11- companies providing services has increased dramatically during the last decade.
（4. 00 分）
A. A number of
B. An amount of
C. The amount of
D. The number of
12. We can improve our listening comprehension by . （4. 00 分）
A. all of the above
B. evaluating the message by comparison
C. focusing on the main idea
D. providing feedback
1. When opening a meeting, state its even if it is written on the agenda. （4. 00 分）
A. main idea
B. objective
C. supporting information
D. summary
2. Which of the following is NOT the introduction of a formal presentation? （4.00 分）
A. An attention-getter.
B. A preview.
C. The purpose of the presentation.
De A summary.
3. From the applicant' s perspective, the purpose of a job interview is to see • （4. 00 分）
A. if he is skillful
B. if he wants to work for the company
C. if he is competent
D. if he is a good fit for the position
4. The organization of a formal presentation includes
. （4. 00 分）
A. all of the above
B. the introduction
C. the closing
D. the body
5. Resumes can be organized in order or functional order. （4. 00 分）
A. reverse chronological
B. reverse alphabetic
C. alphabetic
D. chronological
6. The steps for organizing the meetings are• （4. 00 分）
A. determining the type of meeting
B. choosing participants carefully
C. defining the tasks
D. all of the above
7. Before interviewing with a potential employer, a job applicant should the company. （4. 00 分）
A. identify
B. understand
C. analyze
D. research
8. Which of the following is NOT the section of most resumes? （4. 00 分）
A. Recommendations.
B. Education.
C. Job objective.
D. Work experience.
9. When participants are unprepared, effective organizers will the meeting. （4. 00 分）
A. end
B. postpone
C. advance
D. start
10. are effective tools when ending a meeting effectively. （4. 00 分）
A. Summaries
B. Main ideas
C. Supporting messages
D. Objectives
IL Prepare for an interview by • （4. 00 分）
A. thanking the interviewer for the interview
B. investigating the company and the job
C. emphasizing that you are interested in the job
D. Looking forward to hearing from the interviewer
12. A job applicant should research the company identification, company activities, and company size an interview with that company. （4. 00 分）
A. before
B. during
C. when
D. after
三判断题
1. A process description should be technical as your knowledge allows. （3. 00 分）
错误
正确
2. A graphic aid provides a visual representation of the words in your message. （3. 00 分）
错误
正确
3. An organization chart is used to show lines of authority and relationship among departments. （3. 00 分）
错误
正确
4. A table is used to organize cumbersome detail into an easy-to-follow format- （3. 00 分）
错误
正确
5. A primary appeal is the same as a request for specific action. （3. 00 分）
错误
正确
6. Descriptions should be subjective, specific, and precise, and measurements should be detailed. （3. 00 分）
错误
正确
7. A process description can be written in present tense or past tense. （3. 00 分）
错误
正确
8. Persuasive messages are organized directly, （3. 00 分）
错误
正确
9. The same manual can be used by both experienced and inexperienced employees. （3. 00 分）
错误
正确
10. If a proposal is solicited, the receiver already recognizes the need. （3. 00 分）
错误
正确
11. Each step in instructions is numbered, starts with a verb, and is listed sequentially. （3. 00 分） 错误
正确
12. A proposal can be solicited or unsolicited. （3. 00 分）
错误
正确
13. A photograph is used to emphasize details in assembling a product. （3. 00 分）
错误
正确
14. A pie chart is used to show how the parts of a whole are distributed.
（3. 00 分）
错误
正确
15. A bar graph is used to compare one or more quantities with another. （3. 00 分） 错误
正确
16. A manual is simply one very long set of instructions. （3. 00 分）
错误
正确
17. To choose the right graphic aid, you must know what you want to understand from the graphic. （3. 00 分）
错误 正确
18. Each graphic aid should have a title identifying the contents and a source line if the graphic aid is based on another source. （3. 00 分）
错误 正确
19. The main factor to consider when placing a graphic aid is where the reader would prefer and most benefit from its placement. （3. 00 分）
错误 正确
20. A map is used to show geographic relationship.
（3. 00 分）
错误 正确
1. It' s okay to talk to a coworker at lunch about a customer* s financial situation if you don, t name the customer. （3. 00 分）
错误 正确
2. To create a good impression, customer service provider should greet customers promptly and cheerfully and provide courteous service. （3. 00 分） 错误
正确
3. Adults spend more time listening than speaking. （3. 00 分）
错误 正确
4. The last step in listening is understanding. （3. 00
分）
错误
正确
5. When measuring attitudes, people give more importance to how words are spoken than to the words themselves. （3. 00 分）
错误
正确
6. A service provider who lies is behaving unethically. （3. 00 分）
错误
正确
7. Internal customers are people within a company who purchase the company * s products or services.
（3. 00 分）
错误
正确
8. Organizations as well as individuals are expected to operate according to a set of ethics. （3. 00 分） 错误
正确
9. Eye contact is an important part of your image. （3. 00 分）
错误
正确
10. External customers are people from outside a company who purchase the company ' s products or services, （3. 00 分）
错误
正确
11. Effective listeners often judge speakers even before they begin. （3. 00 分）
错误
正确
12. Use passive listening and read nonverbal cues to interpret the listener, s response. （3. 00 分）
错误
正确
13. Speaking at a volume that is appropriate to the situation helps ensure that your listener stay with you. （3. 00 分）
错误 正确
14. The nonverbal symbol of eye contact often is used to regulate communication. （3. 00 分）
错误
正确
15. If you are enthusiastic about your topic, you increase the probability of your audience becoming enthusiastic about it also. （3. 00 分）
错误 正确
16. Every point of contact with a customer is important. （3. 00 分）
错误
正确
17. A service provider who makes a mistake is behaving unethically. （3. 00 分）
错误
正确
18. Effective listeners ignore a speaker if they already know what the speaker will say. （3. 00 分） 错误
正确
19. The stationary used for a company' s documents is a nonverbal symbol. （3. 00 分）
错误
正确
20. All verbal symbols are accompanied by nonverbal symbols. （3. 00 分）
错误
正确
1. Nonverbal symbols should be used to emphasize or illustrate main points of a presentation. （3. 00 分） 错误
正确
2. A job applicant should prepare questions to ask about the job and the company before interview.
（3. 00 分）
错误 正确
3. Effective leaders generally have only one objective for a meeting. （3. 00 分）
错误
正确
4. When speaking to a large group, try to allow questions during the presentation rather than at its end. （3. 00 分）
错误
正确
5. If much of your work experience relates to the job you want, you should organize your resume using the function order, （3. 00 分）
错误
正确
6. A job applicant may dress casually for any interview. （3. 00 分）
错误
正确

7. A resume is just a summary of a student' s academic qualifications for employment. （3. 00 分）
错误
正确
8. Planning an oral report is like planning a written report. （3. 00 分）
错误
正确
9. If you still study at college, your education may be your strongest section of your resume. （3. 00 分） 错误
正确
10. A job applicant can arrive at the interview a little late. （3. 00 分）
错误
正确
11. Thousands of job openings from all over the country are available to a job hunter through the Internet, （3. 00 分）
错误
正确
12. Employers are not interested in educational courses. （3. 00 分）
错误
正确
13. The closing of a long, formal presentation should include a summary of the main points of the speech. （3. 00 分）
错误
正确
14. An attractive, well-written resume can lead to an invitation for a job interview. （3. 00 分）
错误
正确
15. When making seating arrangements for a meeting, separate potential troublemakers. （3. 00 分）
错误
正确
16. Because meetings are inexpensive, they often are used by organizations to make decisions. （3. 00 分） 错误
正确
17. If you are giving a long, formal presentation and you start to lose the numbers of your audience, get them back by using an attention-getter. （3. 00 分） 错误
正确
18. Good posture during a presentation implies self-confidence. （3. 00 分）
错误
正确
19. Work experience can be listed by dates, company or job title. （3. 00 分）
错误
正确
20. A word outline is better for a formal presentation than a sentence outline. （3. 00 分）
错误
正确