如何写商务英语抱怨信.docx

如何写商务英语抱怨信

定义：
英文定义是 a statement in which someone complains about something. 投诉信是顾客或客户为了维护自己的权利或者因为对某事不满而写的一种信。你有时可以把投诉信寄给报社，但通常你会把信寄给你所投诉公司的负责人。(e.g. the owner of the restaurant if you complain about a meal, the manufacturer of something you bought, etc.)
示例：
投诉信虽然是埋怨某事，但他的开头方式应该有礼貌这样才干给人们一个好印象。另外一个要记住读投诉信的人未必是犯了个错误的人。
投诉信的结构：
Introduction - Reason for writing the complaint
开始段： 写投诉信的原因
Main body - a. The necessary details: where you bought it, when and what the problem is. b. why you are complaining
主段： a. 一些必要的细节： 你在哪里，什么时候购买了此产品，并且此产品有何种问题。 b. 你为什么要投诉。
Conclusion - Say what you want the reader to do.
结束段： 说明你希望读到这封信的人怎么做
2商务英语埋怨信的形式

那就让我们先来看看写信埋怨的好处：
1.Written records are still very important, e.g. in legal matters as opposed to a fax or email.
书面记录仍然非常重要，比如在法律事务上是不同意用 或电子邮件的。
2.You have complete control over what is being said, and you can present evidence.
你可以完全控制自己要说的内容，还可以提供证据。
3.You can be prepared, and plan your letter carefully.
你可以具体规划如何写埋怨信。
4.You are able to keep copies of anything sent in writing.
关于你所写的任何东西，你都可以做备份。
5.You have time to reflect and/or consult as opposed to complaining on the spot.
你有时间去好好反思或者去咨询看法，但是去现场埋怨的话，就没有这个优势了。
So here are some useful points to consider when writing your letter:
所以下面为你罗列了一些写埋怨信时的有用招数：
State what went wrong exactly. You need to provide concrete evidence, with documentation, for example a receipt, where possible. Make sure you keep copies of all correspondence, including relevant documentation. You also need to state where, when, who was involved, what was said or done. Photographic or video evidence boosts your case.
确切指出哪里出了问题。你必须要提供确实的证据，如果可能的话再附上具体的说明文档，比如发票。所有的来往信函都要有备份，包括相关的证实文档。你还要说明确切的时间、地点、人物、说过的话或做过的事。有照片或录像的话就更加有利了。
What do you expect from your complaint? If you are complaining about a situation at work, focus on taking action to improve situations rather than spending your time complaining.
通过埋怨，你期望得到什么反馈?如果你是在埋怨工作中碰到的问题，那就要关注改善这一问题所作出的行动，而不是只把时间花在埋怨上。
Make sure you address the complaint to the relevant person.
还要确定你的埋怨信能够寄到相关人员的手中。
This will be more likely to ensure that you will achieve a satisfactory outcome from your complaint. Good luck!
3商务英语埋怨信的好处

投诉信
(1)开头：自我介绍，交代投诉内容，说明本信的目的和要求。
(2)正文：说明状况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，说明希望如何处理。
(3)结尾：表达希望问题得到迅速恰当解决的激烈愿望，希望尽快得到满意的答复。
投诉信经典句型归纳
(1)It is a great pity that we find there is something wrong with
(2)Would you please let me know whether or not you canas soon as possible?
(3)I hope that my problem will get your kind consideration.
(4)I am sure there are technical or manmade errors involved.
(5)l hope you can make an investigation into this matter as soon as possible.
(6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。

(7)I am writing to make a complaint about
(8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities.
(9)One annoying aspect of your service is
(10)I have been pleased with your services for years，but now I feel very disappointed.
(11)I would like to draw your attention to the problem/fault
(12)I am writing to inform you that I findunsatisfactory.
(13)I wish to express my dissatisfaction/disappointment about
(14)It would be highly appreciated if you could
(15)I trust you will take my complaints seriously and
SAMPLE WRITING
Directions:
You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.
Write a letter to the Accommodation Officer at the college and:
1) ask for a new room next term,
2) you would prefer a single room,
3) explain your reasons.
4商务英语埋怨信范文

For Poor Performance on a Service Contract (由于服务质量差而埋怨)
Dear Mr .Weidner
Contract No. 17854
You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel. After each conversation， service is improved for a short time， and then reverts. back to the old standard that brought abort my original complaints. I will summarize in this letter my previous discussions about your performance.
You may wish to refer to our contract as you read my comments.
1. Windows ：According to the contract， all windows are to be cleaned once a month. This is not being done. Often from six to eight weeks elapse between cleanings. Even when the windows are cleaned， the job is less than satisfactory.
2. Carpets： The carpets should be vacuumed after each workday. Although your service people do show up each day ， their efforts can only be described as careless.
3.Miscellaneous： I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures， lavatories and ash trays， for example.
I call your attention to paragraph 7 in the contract， Mr.Weidner， in which the provisions for revocation of the contract are described. I do not like to consider such a possibility， but I must have your written assurance that all provisions of the contract will be met.
I will be pleased to meet with you once more to discuss the situation. I assure you that this is a matter of some urgency to me.
Yours faithfully，XXX
亲爱的韦德罗先生：您会记得，在过去六个月中，我们至少三次讨论过贵旅店服务质量低劣问题。每次讨论过后，服务质量在短时间内有所提升，但不久又退回到原先的水平。
在这封信中，我将就先前讨论问题做一概述。您在阅读此信时，或许必须要参照我们的合同。
1. 窗户：遵照合同，每月清洗所有窗户一次。然而。此项工作并未得到落实。每次清洗相隔六至八周。即使窗户被清洗过，效果也不尽人意。
2. 地毯：每个工作日之后，应对地毯真空吸尘。无论贵方服务人员天天露面，但工作很不仔细。
3. 各种事务：我可罗列许多令人不满意的清洁工作，例如家具、卫生间、烟灰缸等等。
韦德罗先生，请您注意我们合同的第7段，有关终止合同的说明。我本人并不想合计这种可能，但您必须书面确保履行合同中的所有条款。
我很愿意同您再次会晤，讨论相关状况。我向您确保，这件事对我来说非常的重要。

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