仓库管理制度(中英文双语对照版)-仓库工作职责与流程.doc

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仓库管理制度
WAREHOUSE MANAGEMENT SYSTEM
1. 目的 PURPOSE

　为规范仓库的日常运作，维护公司资产安全，提高客户服务能力。
In order to regulate the daily operation of the products warehouse, maintaining the company’s assets security, improve customer service capabilities.
2. 适用范围 SCOPE
仓库
Warehouse
3. 名词解释 DEFINITION
　DN – DELIVERY NOTE
DC – DISTRIBUTION CENTER
PP单 – PICK & PACK单
HK - HONGKONG
WDS – WAREHOUSE DELIVERY SCHEDULE
PENDING区 – 不确定的，待处理的区域
4. 仓库日常管理 Warehouse daily management
　　所有仓库人员必须严格按仓库标准操作流程进行日常操作，仓库操作组对当日发生的进出存储作业数据必须是清晰准确传递给数据组，做到日清日结。数据组确保系统中产品的进出及结存数据的正确无误。及时登记电子明细账并与系统中的数据进行核对，确保两者的一致性。
All warehouse staffs must be strict comply with the standard operating procedures for daily handling. the data of inbound & outbound must be clearly and accurately passed to the data team from inventory team timely. Data team to ensure the system data including IN/OUT and balance stock is correct, timely update the e-documents, to check the consistency both in the e-documents and system data.
　4.2仓库数据组必须将产品的明细电子档放在共享盘，并用中英文分门别类，确保易于查询。对所有PENDING产品建立相应的清晰准确的跟踪报表。
Data team must put e-documents on the sharing disk, to ensure easily accessible (only read for other person). A clear & accurately tracking report to record those “PENDING” products.
　做好产品的日常核查整理工作，仓库必须对各类库存产品定期进行检查盘点，并做到系统、电子账、物一致。
To do the daily verification & collation work of products, to ensure the system & e-documents data is correct.
　4.4仓库操作组必须依照数据组的要求对可疑账/物数据和实物产品进行不定时盘点，和分类整理，并确保准确的数据信息传递给数据组。
Inventory team must base on the requirements of data team to check physical stock for those suspicious data, if need.
　4. 5仓库的产品分类必须清晰明确，货架必须牢固整洁。
The product categories must be clear, and racks to be firm and clean.
　仓库产品摆放必须保持整齐、通风、干燥、防火、防虫、防霉、防尘。
Products must be keep neat, ventilation, drying. Preventing fire, insects, mildew and dust.
　4.7仓库显要位置需摆放足够数量的干粉灭火器，并经常检验灭火哭的压力表，确保有效备用，仓库人员应能熟练操作灭火设备。
Warehouse to be placed in a prominent position a sufficient number of dry powder fire extinguishers, and warehouse man should able to skillfully operate fire fighting equipment.
　仓库严禁烟火，下班应每天检查门、窗是否关好，各种电源是否关闭等（摄像监控系统不关），方能下班。
Prohibited fireworks in warehouse, should check the doors & windows are closed before off work every day, including power supplies except CCTV.
5. 入库管理 – 详见《仓库标准操作流程》
Inbound management – see <>
5.1产品进仓时，仓库操作组必须凭送货PACKING LIST、新加坡批准的PACKING LIST办理入库手续; 对不合格产品或手续不齐全的产品，应报告主管后，决定拒收或放置于PENDING区。
When goods inbound, inventory team must base on the SG approved packing list to handle the inbound process (FD’s deliver goods should base on merchandiser’s confirmed PL) . must report to supervisor when met any unusual.
　5.2入库时，仓库操作组必须2人前后查点产品的STYLE NO.、COLOR、SIZE、QTY以及产品外观目视质量等项目，如发现任何与新加坡批准的PACKING LIST不符的地方，应清晰准确注明在PACKING LIST并签名交数据组，数据组应立即邮件与相关同事确认，并跟踪获得解决。产品在没有办理完入库手续时，必须置于PENDING区。
When receiving, inventory team must be 2 persons to count the income products one by one comply with the approved PL. check the outside appearance of product, hangtag sticker, polybag sticker, UPC sticker, etc. in case of discrepancy between physical goods and approved PL, must make a clear marks on the PL and pass to data team, then data team will follow up. The products should be putted into the PENDING area before goods has not finished the receiving procedure.
5.3 接收产品与批准的PACKING LIST没有异常, 非欧洲区产品必须按区存储，欧洲区产品按产品分类或按相应的客户订单存储于货架。操作组必须在PACKING LIST 标识清晰准确的产品位置，数据组录入相应准确位置于电子档中。特别的产品必须置于其专属区。如土耳其产品，客户VAKKO. 部分产品还需要进行预分配给一些已经付了货款的客户或是具有优先权的客户，它们都应该在一个特别地存储位置。
Not found discrepancy between physical goods and approved PL, Europe products should go to shelf for store in, and Non-Europe products should store in relative area as per products belongs region. Inventory team must make a clear location for every item on PL, data team input the products location into e-documents. If it is VAKKO goods, must keep in special shelf. Some products should pre-allocated to relative customer which customer have paid the payment of goods in advance.
5.4 数据组必须立即完成数据录入和电子档的更新做到日清日结，并和操作组同事一起对当天收货的ITEM进行例行盘点，再次核对系统、电子帐数据与实物的准确性和一致性。
Data team must accurately fulfill the data entry and update e-documents timely, then print out the stock PDF file after receiving goods every day, to check the physical stock base on the stock PDF file together.
6. 出库管理
Outbound
　6.1正常出货 - 详见《仓库标准操作流程》
Generally outbound – see <>
数据组接到新加坡的PP单，检查PP单上的相关信息是否合乎逻辑，并确定需要PICK/PACK的数量，标上货物存储位置，然后签名后发给操作组以PICK&PACK. PP电子档也必须按顺序及规则命名后存档。
Data team received PP list from SG, check those data information on PP, confirmed the pick & pack qty and make products location on PP, print out and pass to inventory team for picking &packing.
操作组执行PICK&PACK，当发生找不到货的情况下，应立即告知数据组进行原因查询，并最终与数据组一起解决问题。执行操作时，必须一人负责PICK，另一人负责PACK。
Inventory fulfill the pick & pack process, must be a person picking , another packing.
6.1.3 PACK完毕，操作组应在PP单上清晰准确注明什么产品包入哪个箱，注明该箱总重及该箱L/W/H尺寸，并签名后交与数据组。数据组发现任何不符合规则的PP，有权要求其立即改正。操作组开始粘贴地址标签、箱号标签。
Packing finished, inventory team should mark in PP which product in which carton, mark in PP with DIMS and GW, signature and pass to data team. Must immediately correction when data team found any unusual in PP. inventory team needs to paste the address label, carton no. label and RAOUL logo label, etc.
数据组依照操作组填写的PP单，完成PP单电子档更新，并归档操作组的PP单。数据组应检查更新后的PP单的信息是否合乎逻辑，如果有不能满足订单的部分，需发给新加坡确认。确认后应立即在系统创建DELIVERY NOTE, 并与操作组提供PP单核对其准确性，核对OK应立即交与操作组，操作组必须再次与PP单核对，OK，将DN用透明袋装好贴在隔板上，并装入第一箱中。
Data team update the e-PP sheet and filed those hardcopy PP list. If there is part does not meet the demand of order, to be sent to SG to confirm. Check its accuracy base on the PP after create DN. Inventory team check again the DN’s accuracy base on the PP, then put the DN into a transparent bag, then paste this bay on the top cardboard of 1st carton.
所有PP单完成包装，数据组应立即打印一份有其签名的SELF-QA SHIPMENT CHECKLIST给操作组，同时数据组应安排运输出货。操作用该“自检检查清单“检查所属客户的箱数、包装外观、标签等有没有错误或遗漏，并按客户或地区整理好。操作组检查并填充好检查清单放置于白板，以便于信息共享和监督。出货后，操作组应将该文档归档。
All of PP list has been finished package, data team print out a SELF-QA SHIPMENT CHECKLIST and pass to inventory team for shipment check. At same time, prepare the shipment documents and arrange forwarder pick up goods.
6.2 物料出库和退货
Material/products issue and products return.
物料出库必须具有邮件申请或其他合理申请，并获得运作经理的批准，并有相关发料文档归档。
Material/product issue must got manager’s approval and relative email as a record, warehouse must file related documents with handler’ssignature
退货必须获得相关人的批准，方可安排退货。数据组还必须确定相应的运输成本背负对象，若因客户原因，需提交原件给深圳财务，然后CHARGE 给客户。
Return goods able be arranged after got manager or SG’s approval, and relative email as a record. If the return is not our company’s requirement, warehouse need to confirm that which party bear the transportation cost, then submit the original bill to SZ finance to charge to relative party.
7. 报表及其他管理
Report management
　7.1 数据组必须每天下班前发出WDS和相关的来货PACKING LIST，存档来货系统录入前后的收货PDF文档。
Data team must send out WDS and relative PL before off work every working day, file all documents.
7.2 出货后，数据组需发出SO_DELIVERY_SCHEDULE报表, 运输商提走货后，应发邮件通知HK同事。
Data team must send out SDS to HK once have finished Europe shipment, and email inform HK after forwarder truck left our warehouse.
7.3 数据组必须每天下班前填充仓库DASHBOARD电子档。
Data team must fill in DASBOARD e-document before off work every day.
8. 盘点 – 详见《FD仓库盘点程序》
Stock take – see<>
9. 记录 record
　　所有文档必须有整齐的、可追溯的、清晰准确的签名文档，及共享的电子档。
All documents must be neat and traceable, clear and accurately with signature, and save on ftp server.
10. 安全管理
safety & security management
10.1 所有的操作必须首先保证人身安全，产品安全。
All of operation must ensure personal safety and product safety.
10.2 主管必须保持每天至少两次关于安全的巡视，特别是刚上班，及下班时应巡视门窗是否有效关闭、电源、消防装置和其他安全隐患等。
Supervisor must keep at least twice per day tour on security, especially just to go to work and off work, to inspect windows, doors, fire service installations and other security risks, etc.
10.3 仓库每个人都有责任制止无关的人进入仓库。
Everyone has the responsibility to stop the unrelated people into the warehouse.
11. 工具设备管理和成本控制
Tools/equipment management and cost control
11.1 必须合理的使用仓库工具及设备，包括电脑、打印机及其他办公设备。
Must be reasonable use existing tool and equipment, including trolley, PC, printers and other office equipment.
11.2 仓库所有人必须有意识的节省成本。比如离开就关灯，关电脑关空调；仓库内部需要打印文档需用一面有字一面空白的纸张；文档打印前必须预览并只打印需要的部分。
All must be conscious of the warehouse cost. Such as leaving should off the lights, shut the PC, turn off air-condition; if need to print the internal document, should use the recycle paper(a side blank) ; must preview before print document and only print the part you need, does not print out, if not necessary.
11.3 因公司产品很多都是采用空运，为了节省运输成本，在保持专业包装水准的情况下，最小、最少的纸箱包装好产品。
In order to save transportation costs, while maintaining standards of professional packing, we try to use minimum cartons to pack products.
12. 考勤和业绩
Attendance and performance
12.1 仓库工作时间为每周一至周六的上午9点至18点。如需请假，必须事先获得批准。
Warehouse working days are from Monday to Saturday, working time from 9:00am to 6:00pm. must got approval before leave.
12.2 有时工作需要加班，不得无故缺席。
Sometimes needs to work overtime, no undue absence.
12.3 工作出现错误或失误，将由CORRECTIVE ACTION REQUEST记录在案。
Errors or mistakes in the work will be recorded by ONE POINT LESSON or CORRECTIVE ACTION REQUEST
12.4 积极的工作态度，较强的工作能力，很强的工作责任心将是绩效评估的重要部分。
Positive attitude, strong ability to work, a strong sense of responsibility is an important part of performance evaluation.
13. 沟通与报告 Communication & Report
保持紧密及时的沟通是必须的，当遇到任何怀疑或不确定的，必须立即报告给直接主管。
To keep closely and timely communication is necessary, when faced with any doubt or uncertainty, must report to supervisor immediately.
14. 工作岗位职责
Job Responsibilities
14.1 仓库主管工作职责
Warehouse Supervisor Job Responsibilities
1.）确保仓库运作正确的，有效率的进行（接收/储存/拣货/发料/包装/出货）；特别在数据准确性方面；
Make sure warehouse operation is correct, efficient to process(receiving / storage / picking / issue / packing / shipping);especially in data accuracy.
2.）建立、规范、改进仓库管理流程及体系，包括信息传递/知识共享；
Establish, improve warehouse operation procedures, including transfer of information and knowledge sharing.
3.）仓库安全防护，设备工具管理；
Warehouse products security, equipment & tools management.
4.）员工培训/考核/绩效评估，包括在职培训和认证程序；
Staff training, performance evaluation, including on line training and assessment.
5.）与公司内外客户的沟通与协调；
Communicating and coordinating with relative internal and external customer.
6.）现场管理的督导，监控检查各项制度及操作程序的执行情况；
On-site supervision, monitoring and inspecting the implement status of operation procedure and system.
7.）需求变化的应急管理；成本控制；
Emergency management for changes in demand; cost control;
8.）接受并完成公司领导指派的其他工作。
Receive and complete other work assigned by the leadership.
14.2 仓管员工作职责
Warehouse keeper Job Responsibilities
1.）负责仓库日常的接收/储存/拣货/发料/包装/出货工作；
Responsible for daily warehouse receiving / storage / picking / material issue / packaging/ shipping work.
2.）遵守各项规章制度严格按相关操作程序进行收发货；
Compliance with the rules an regulations, to be strict comply with the relevant operation procedure to work.
3.）仓库的安全工作，产品/设备/工具的保管防护工作；
Warehouse security, product / equipment / tools protection work.
4.）作业单据信息的及时准确清晰的传递，操作中异常情况的反馈和报告；
Timely and accurately transfer the work information and bill, feedback result and reporting anomalies in daily operation.
5.）及时整理工作区,以及盘点工作的具体执行；
Timely tidy up the work area(5s), implement the stock take.
6.）接受并完成主管指派的其他工作。
Receive and complete other work appointed by supervison.
14.3 仓库数据文员工作职责
Warehouse data clerk Job Responsibilities
1.）确保系统进出数据及电子档数据信息的准确及时无误；
Make sure the inbound & outbound of system data is correct.
2.）根据来货的实际数据及时准确的录入系统和电子档；
According to the income actual goods data timely and accurately finish the data entry into system, update electronic files.
3.）根据实际出货数据创建DN, 更新电子档数据；
According to the shipped actual goods to create DN in system, update electronic files.
4.）确保所有文档（包括电子档）是连续的，可追溯的，准确的存档；
Make sure that all documents(including e-files) is continuous, traceable and accurately archive.
5.）与内外部同事保持及时有效的的沟通；
Keep timely and effective communication with internal and external colleagues.
6.）每天根据收货后的系统数据对其实际库存进行盘点，确保系统数据与实际库存一致；
Base on the system stock data to check if its actual stock is same after received income goods every day.
7.）操作中的异常及时反馈或报告，并进行跟踪直到解决；
Timely feedback or report the abnormal status, and keep closely follow until solved.
8.）进出货的文件制作及仓库主管指派的其他工作任务。
Paper work, especially shipping document doing and complete the other work appointed by supervisor.
15. 本制度自签发之日起实施。
Immediately executed after got approval.