新职业英语1酒店英Unit-1(课堂PPT).ppt

酒店英语,*,酒店英语,酒店英语,酒店英语,*,酒店英语,*,酒店英语,*,酒店英语,*,酒店英语,*,酒店英语,*,酒店英语,*,酒店英语,*,酒店英语,*,酒 店 英 语,ENGLISH FOR CAREERS,新职业英语,中国劳动关系学院高等职业技术学院,Unit 1,Reservation,Unit 1 Reservation,Listening,Speaking,4,Warming-Up,1,Reading,2,3,Writing,5,Project,6,Vocabulary and Structure,7,Listening Script,8,Unit 1 Reservationsingle roomB,double roomD,TWB/standard roomA,triple roomC,Suggested Answers,Task 1,Match the room types with their,corresponding pictures.,Unit 1 Reservation,Adeluxe suite,Bpresidential suite,Cexecutive suite,Djunior suite,Suggested Answers,Task 2,Write each of the expressions under its,corresponding picture.,Task 3,How many room types do you know now?,What are they?Discuss with your partner with,the help of the words in Tasks 1 and 2.,Unit 1 Reservation,From Task 1 and 2,now I know eight room types.,They are single room,double room,TWB(twin beds room with private bath)or standard room,triple room,deluxe suite,presidential suite,executive suite,and junior suite.,Suggested Answers,Unit 1 Reservation,More Room Types(1):,deluxe single room,sea-view room,deluxe wedding suite,Unit 1 Reservation,More Room Types(2):,family suite,Unit 1 Reservation,More Room Types(3):,Chinese suite,Japanese suite,Task 1,Try to answer the following questions before,you read the passage.,Why is the reservation very important in the work of Front Office?,2.How can the Central Reservation System facilitate the reservation work?,Reading,Unit 1 Reservation,Reading,Unit 1 Reservation,Since most people make reservations before their stay,the Reservation Department usually becomes hotel guests first contact with the hotel.Efficient and high-quality reservation service will create guest satisfaction and bring hotel profitability in return.Therefore,reservation is an important Front Office function.,Suggested Answers,1.Why is the reservation very important in the work of Front Office?,Reading,Unit 1 Reservation,Since most people make reservations before their stay,the Reservation Department usually becomes hotel guests first contact with the hotel.Efficient and high-quality reservation service will create guest satisfaction and bring hotel profitability in return.Therefore,reservation is an important Front Office function.,Suggested Answers,2.How can the Central Reservation System facilitate the reservation work?,Central Reservation System,Since most people make,reservations,before their stay,the Reservation Department usually becomes guests first,contact,with the hotel.Therefore,reservation performs an important Front Office function.,Efficient,and high-quality reservation service helps create higher levels of guest satisfaction and bring hotel,profitability,in return.,Reading,Unit 1 Reservation,Central Reservation System,People can book hotel rooms in a number of ways,by telephone,mail,fax,or the Internet.The introduction of the Central Reservation System(CRS)greatly,facilitates,the reservation process.The CRS is a computerized system that stores and,distributes,information on a hotelresort,or other,lodging,facility.,Reading,Unit 1 Reservation,Central Reservation System,The information commonly stored in the CRS includes the room,rate,room allotments,room types,room,availability,hotel information(such as address,phone number,fax number,room features,and hotel features),hotel cancellation,deposit and minimum stay information,nearby International Air Transport Association(IATA)cities and airports,on-site or nearby restaurants,bars and attractions.,Reading,Unit 1 Reservation,Central Reservation System,The CRS links different hotels in a hotel chain with each other.It also links the major airline seat reservation systems and the computer terminals in the off ices of important travel agencies.Thus the guests reservation is very much facilitated.For now the guest can simply go to either a,travel agency,or an airline office or a hotel and have all his travel arrangements made.,Reading,Unit 1 Reservation,Central Reservation System,“,The Internet is becoming more and more important for hotel bookings.However,I wouldnt say overall it is going to increase our bookings.We have to,be aware of,it because its a different method of the way guests can book,”the sales manager John from one five-star hotel says.“So,we have to make sure we are offering the right rates,at the right time and in simple English,so that everyone around the world can understand,as now it is not just travel agents accessing the hotel information,its somebody sitting at home.”,Reading,Unit 1 Reservation,reservation,n.,预订,eg.I need to confirm my reservation.,我需要确认我的预订。,Reading,Unit 1 Reservation,eg.Have you made a reservation?,您做过预订吗？,contact,n.,联系,eg.The,children lost contact with their families.,孩子们和家人失去了联系。,Useful Expressions:,contact with,与,的联系,be/get in contact(with sb.),与（某人）联系,/,联系上,stay/keep in contact(with sb.),保持与（某人）的联系,lose contact,失去联系,Reading,Unit 1 Reservation,efficient,adj.,有效率的,eg.Service,at the restaurant is efficient,and,friendly.,这家餐厅服务高效，态度友好。,The heating system is very efficient in its use of fuel.,该供暖系统能高效节省燃料。,Reading,Unit 1 Reservation,profitability,n.,盈利能力,eg.They,plan to increase profitability by,making the factory,more efficient.,他们计划通过提高工厂效率来增加盈利能力。,The firm is now showing signs of a return to profitability.,公司现在又重新显示出盈利的势头。,Reading,Unit 1 Reservation,facilitate,v.,使便利,eg.Dividing,students into small groups usually,helps facilitate,discussion.,Reading,Unit 1 Reservation,将学生们分组通常有助于促进讨论。,Modern devices facilitate domestic work.,现代设备使家务活便利了。,distribute,v.,分配,eg.Copies,of the report were distributed shortly,after the,meeting.,会后不久，报告就分发了下去。,The manager distributes the work every morning.,经理每天早晨分派工作。,Reading,Unit 1 Reservation,lodging,n.,住所,eg.The,tourist office will send you,information,on lodging.,Reading,Unit 1 Reservation,旅游局会寄给你有关住宿信息的材料。,The girl could hardly afford a fee for board and lodging at that time.,那时女孩几乎付不起伙食和房租费。,rate,n.,房价、价格,eg.Our,shop assistants are paid an hourly rate,of 5.50.,我们店的营业员按小时支付工资，每小时,5.5,英镑。,We have to offer higher rates.,我们不得不付更高的价钱。,Reading,Unit 1 Reservation,availability,n.,利用（或获得）的可能性,eg.The availability of public transport is also part of the equation.,公共交通的便利也是考虑因素之一。,Before travelling we must ensure the availability of petrol and oil.,旅行前，我们必须确保能够买到汽油和机油。,Reading,Unit 1 Reservation,travel agency,n.,旅行社,eg.Im,now working as a tour guide in a travel,agency.,我现在在一家旅行社做导游。,Liberty Travel is a 59 year old travel agency.,自由之旅是一家有着,59,年历史的旅行社。,Reading,Unit 1 Reservation,be aware of,意识到，知道,eg.We,should be aware of some of the traffic,laws.,我们应该知道一些交通法规。,He doesnt seem to be aware of the problems.,他好像没有意识到这个问题。,Reading,Unit 1 Reservation,中央预订系统,由于多数人会在住店之前先进行预订，因此预订部通常会成为客人与酒店打交道的第一个环节。因此预订服务是前厅部的一项重要工作职能。有效高质的服务会使顾客更加满意，从而为酒店带来盈利。,Reading,Unit 1 Reservation,中央预订系统,人们可以通过多种方式预订房间，包括电话预订、邮件预订、传真预订和网上预订。中央预订系统（CRS）的引进使预订流程大大地便捷起来。CRS 是一个由计算机操作的信息系统，其内存储着饭店、度假以及其他住宿设施的信息，可供人们检索。,Reading,Unit 1 Reservation,中央预订系统,CRS 中存储的信息一般包括：房间价格、房间分配、房间类型、空房间、酒店信息（如,地址、电话、传真、房间特色、酒店特色）、房间取消情况、入住押金、最短入住要求、附近的国际航空运输协会（,IATA,）城市和机场、酒店内以及附近的餐厅、酒吧、景点信息等。,Reading,Unit 1 Reservation,中央预订系统,CRS 将酒店集团中各连锁酒店的信息、重要航班的预订系统以及重要旅行社的办公室电脑终端连接起来了。这样，客人进行预订就变得非常便捷。现在，客人只需要在旅行社、航空公司售票处或者酒店这三家机构选择任何一家，就可以将自己旅行的全部行程都安排好。,Reading,Unit 1 Reservation,中央预订系统,“因特网对酒店预订的作用正变得越来越重要。我并不是说网络会增加我们的预订，但是我们必须注意到它的作用，因为这是一种不同的预订方式，客人们会通过网络来预订，”某五星级酒店的销售经理约翰说道，“因此，我们必须确保我们在正确的时间、用简单的英语给出正确的价格，让世界上每个人都能理解它，因为现在查询酒店信息的不仅包括旅行社的代理人，还有坐在家里的普通人。”,Reading,Unit 1 Reservation,reserve in person,book through a travel agency,reserve through a central reservation system,reserve at attractions,reserve over the phone,book on the Internet,reserve by mail,reserve at nearby restaurants,book through the International Air Transport Association,reserve at nearby bars,reserve by fax,book at an airline office,Task 2,Read the passage and tick off the ways of,reservation mentioned in the passage.,Reading,Unit 1 Reservation,Suggested Answers,reserve in person,book through a travel agency,reserve through a central reservation system,reserve at attractions,reserve over the phone,book on the Internet,reserve by mail,reserve at nearby restaurants,book through the International Air Transport Association,reserve at nearby bars,reserve by fax,book at an airline office,Reading,Unit 1 Reservation,Suggested Answers,Task 2,Read the passage and tick off the ways of,reservation mentioned in the passage.,Task 3,Read the passage again and fill in the table about the,information stored in the,CRS.,Reading,Unit 1 Reservation,Suggested Answers,Reading,Unit 1 Reservation,Suggested Answers,3.,room types,5.hotel,cancellation,8.,fax number,9.,restaurants,attractions,Task 3,Read the passage again and fill in the table,about the information stored in the,CRS.,1.The CRS links hotels around the world with each other.,2.We have to offer the right rates at the right time and in difficult English.,3.Now everyone may access the hotel information through the Internet.,4.The Internet provides a different reservation method.,Task 4,Decide if the following statements are true(T),or false(F).,Reading,Unit 1 Reservation,Suggested Answers,Reading,Unit 1 Reservation,Suggested Answers,1.F 2.F 3.T 4.T,Task 4,Decide if the following statements are true(T),or false(F).,pic 1,Rate,pic 2,Telephone No.,pic 3,Swimming pool,pic 4,No.of people,pic 5,Date,Dialog 1,Dialog 2Dialog 3,Dialog 4,Dialog 5,Task 1,Listen to five short dialogs and decide what,each dialog is about and mark()where,appropriate.,Listening,Unit 1 Reservation,Suggested Answers,Suggested Answers,Task 1,Listen to five short dialogs and decide what,each dialog is about and mark()where,appropriate.,pic 1,Rate,pic 2,Telephone No.,pic 3,Swimming pool,pic 4,No.of people,pic 5,Date,Dialog 1,Dialog 2,Dialog 3,Dialog 4,Dialog 5,Listening,Unit 1 Reservation,name,length of stay,address,method of payment,number of people in the party,telephone number,reserve by mail,special requirement,type of room,reserve at nearby bars,arrival time,guarantee method,Task 2,Joanna Eliot is a tour guide.She is calling to,make a reservation for her tour group.Tick off,the information mentioned in the conversation.,Listening,Unit 1 Reservation,Suggested Answers,Suggested Answers,name,length of stay,address,method of payment,number of people in the party,telephone number,reserve by mail,special requirement,type of room,reserve at nearby bars,arrival time,guarantee method,Task 2,Joanna Eliot is a tour guide.She is calling to,make a reservation for her tour group.Tick off,the information mentioned in the conversation.,Listening,Unit 1 Reservation,Task 3,Listen to the conversation in Task 2 again and,fill in the blanks with the words or expressions,provided in the box.,Reservationist(R):,Good morning.Room Reservations.How may I help you?,Guest(G):,I am calling from the International Youth Travel Agency.Id like to know if you have,any rooms(1),_,for the nights from December 2nd to 6th.,R:,May I know how many people there will be(2),_,?,G:,28.,per room in the party under your name looking forward to,room rate check Twin-bed rooms available,Listening,Unit 1 Reservation,R,:What kind of rooms would you like?,G3),_,with bath.,R,:Just a moment,please.Let me(4),_,.Sorry to have kept you,waiting,madam.I can book 14 TWBs for you for those days.,G,:How much is the(5),_,then?,R,:Four hundred and eighty yuan per night(6),_,with breakfast.,G,:Thats good.,R,:May I book the rooms(7),_,?,G,:Yes.My name is Joanna Eliot.J-O-A-N-N-A,Joanna,and E-L-I-O-T,Eliot.,per room in the party under your name looking forward to,room rate check Twin-bed rooms available,Listening,Unit 1 Reservation,R,:Thank you,Miss Eliot.May I have your phone number,please?,G,:312-5541412.,R,:312-5541412.Thats 14 TWBs for Joanna Eliot at 480 yuan from December 2nd to 6th.Is,that correct?,G,:Thats correct.,R,:Thank you for calling.Were(8),_,seeing you soon.,Listening,Unit 1 Reservation,per room in the party under your name looking forward to,room rate check Twin-bed rooms available,Suggested Answers,Suggested Answers,(1)available (2)in the party,(3)Twin-bed rooms (4)check,(5)room rate (6)per room,(7)under your name (8)looking forward to,Task 3,Listen to the conversation in Task 2 again and,fill in the blanks with the words or expressions,provided in the box.,Listening,Unit 1 Reservation,Task 4,A guest is calling the hotel to cancel a,reservation.Listen to the conversation and fill,in the blanks with the information you hear.,Listening,Unit 1 Reservation,Suggested Answers,Suggested Answers,Guest name:,Jim Fischer,Date of reservation:from,April 3rd,to,5th,Callers name:,Kelvin Joant,Phone number:,13924789350,Listening,Unit 1 Reservation,Task 4,A guest is calling the hotel to cancel a,reservation.Listen to the conversation and fill,in the blanks with the information you hear.,1.Alice Green calls to change her travel schedule.,2.The reservation is under Alice Greens name.,3.The boss calls to cancel his reservation.,4.,The deposit will be refunded to Jim Fischers,account,in seven days.,Task 5,Listen to the conversation in Task 4 again and,decide if the following statements are true(T),or false(F).,Listening,Unit 1 Reservation,Suggested Answers,Suggested Answers,1.F 2.F 3.F 4.T,Listening,Unit 1 Reservation,Task 5,Listen to the conversation in Task 4 again and,decide if the following statements are true(T),or false(F).,Speaking,Unit 1 Reservation,Task 1,Read and practice the conversation in pairs.,Reservationist(R):,Good morning,New Century Hotel,Reservations.Can I help you?,Guest(G):,Yes,Id like to reserve a room for my boss.,R:,For which dates?,G:,For the nights from January 10th to 14th.,R:,How many guests will there be in your party?,G:,Just two.,R:,Could you hold the line for a moment,please?Ill check if there is,a room available for those days.,G:,OK.,(,The Reservationist checks the hotels reservation system for the room availability.,),Speaking,Unit 1 Reservation,Task 1,Read and practice the conversation in pairs.,R:,Thank you for waiting.We have double rooms and suites.Which,do you prefer?,G:,How much do you charge for a suite?,R:,A junior suite is at 790,yuan,per night,and an executive suite,1,090,yuan,.,G:,Id like to take the one at 790,yuan,.,R:,Certainly,madam.Could you tell me the name of the guest,please?,G:,Peter Anderson.,R:,Peter Anderson.Very well,madam.Could I know if you have any,special requests,please?,G:,Oh,if possible,I would like to have a quiet room.,Speaking,Unit 1 Reservation,Task 1,Read and practice the conversation in pairs.,R:,All right,madam.We can arrange a quiet room for you.So thats,a quiet junior suite for Mr.Peter Anderson for the nights from,January 10th to 14th.Is that correct?,G:,Correct.,R:,Thank you,madam.Well send you an email to confirm the,booking.May I have your email address?,G:,Certainly.My email is susanroberts.,R:,Susanroberts.Thanks for calling,madam.We are,looking forward to seeing Mr.Anderson.Goodbye.,G:,Goodbye.,Speaking,Unit 1 Reservation,Task 2,Discuss the procedure of reservation with your,partner with the help of the conversat