英语学习-接打电话省名师优质课获奖课件市赛课一等奖课件.ppt

,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,本幻灯片资料仅供参考，不能作为科学依据，如有不当之处，请参考专业资料。谢谢,Making a Phone Call,第1页,Telephones,电话用语,打电话(Make a call),接电话(Answer the phone),打错电话(Dial a wrong number),挂电话(Hand up a call),第2页,Words and phrases,Telephone telifun,（打）电话,Hold on huld,等一等,Put through ru:,接通电话,Call back,回电话,Answering machine 录音电话,Entertain enttein,招待,第3页,Words and phrases,appointment,约会会晤,message,口信,available,有空,reservebook,预约,cancellation,取消,confirmation,确认,day off,休假,my time,当地时间,inquiry 询盘 your time 对方国家时间,convenient,方便,contact,联络,4,第4页,Words and phrases,reconfirm,再确认,schedule,时间表,tight,时间紧,inconvenient,不方便,cancel,取消,round trip,往返,旅程,departure date,出发日期,check out,退房,check in,入住,customs regulation,海关条例,arrival date,抵达日期,a single room,单人房,a double-bedded room,双人房,第5页,一:生活应用篇,第6页,Useful sentences,接通电话后问候,Hello,你好，相当于汉语中“喂”,自我介绍,This is,lili,speaking.,我是李丽,This is lili from Great Wall Motor Company,第7页,注意：,1.,Hello,等于是汉字“喂”，随时随地可用。2.打电话先行自我介绍是,一,种礼貌。电话中最惯用,Thisis,形态而不是,Hereis,或,Iam,这是打电话需要注意。3.,May,I,speakto,也能够换成是,Can,I,speakto,请听电话。,第8页,找人,Can I speak to/with lili?,我想找李丽,问询对方,Who is that speaking?,Who is calling?,不在,She is not in(out).,她不在,She is on a business trip.,她正在出差,Can I take a message?,能够留言吗,第9页,稍等,Could you hold on,please?,能稍等一会吗？,Will you hold the line,please?,Wait a moment,please.,请稍等,He is on another line now,他在接另一个电话,让你久等了,Im sorry to keep you waiting.,第10页,抱歉这么晚打来说法：,1.Imsorrytocallyousolate.,对不起这么晚打电话来。2.IhopeIdidntcatchyouatabadtime.,抱歉这种时候找你。,（含有希望没有打搅到你意思）3.IhopeIdidntwakeyouupsoearly.,我希望这么早没有吵到你。4.Imsorrytocallyousoearly.,对不起这么早打电话来。5.Imsorrytobotheryouatthishour.,很抱歉在这时打搅你。,第11页,急事,Its urgent.,Could I have her mobilephone number?,Im sorry to call you so late/early.,I need to get in contact with him right now.,第12页,听不清/懂,Could you slow down,please?,慢一点,I beg your pardon?/Pardon?,再说一遍,Would you say that again?,I dont hear you very well.,第13页,发生上面情况，你能够请对方在重复一遍，你能够说：,1.Pardon?,请再说一遍好吗？,2.Excuseme?,请再说一遍？,上列两句都是对不起之意，但用在会话上，假如后面没有接说明，而且语尾上扬，就是要对方再说一次。听到这句话时就要知道对方要自己再说一遍。,3.Ibegyoupardon?,能请你再说一遍吗？（此句有请求对方原谅及再说一次意思）,4.Couldyourepeatthat,please?,能请你再说一遍吗？,5.Wouldyousaythatagain?,你能再说一遍,第14页,请对方说慢点说法：,1.Wouldyouspeakmoreslowly?,你能再说慢一点吗？,2.Couldyouspeakupalittle?,你能在大声一点吗？,（speakup,大声说,=speakout）,3.Wouldyouspeakmoreclearly?,你能再说清楚一点吗？,4.Wouldyouexplainmoreforme?,能够为我解释,一遍吗？5.Pleasespeakalittlelouder.,请讲大声一点。,6.Wouldyouslowdown,please?,清说慢一点好,第15页,打错电话,TheresnoonenamedAnnahere,这儿没有叫安娜,Areyousureyouhavetherightname？,你必定没弄错姓名吗？,Youmusthavethewrongnumber,你一定是弄错号码了,Imsorry，theres nobody by this name,对不起，没有这个人,第16页,致谢,接收他人礼品或招待后，打电话致谢为最起码礼貌之一。1.Thankyouforthepresent.ItsjustwhatIwanted.谢谢你礼品，这正是我想要。2.Idontknowhowtothankyouforsuchabeautiful flower.真不知道要怎样谢谢你，这么漂亮花。3.Ireceivedyourgift.Thankyouforthelovely,bracelet breslt.,我收到你礼品了。谢谢你可爱手镯。,第17页,当在回答他人致谢时，能够说下面句子，都有别客气意思：,1.Yourewelcome.别客气。2.Notatall.这没什么。3.Itsmypleasure.这是我荣幸。4.Dontmentionit.别放在心上。5.Thatsallright.这没什么。6.Notroubleatall.一点也不麻烦。7.Imgladyouenjoyedit.,真高兴你以为满意。,第18页,Conversation 1,你好，我想找苏珊。,不好意思，她现在不在，能够留言吗？,不用了，我过会再打过来，谢谢。,不客气。,第19页,Conversation 1,Hello,Id like to speak to Susan.,Im sorry,shes not in at the moment.,Can I take a message?,No,Ill call back later.Thank you.,Youre welcome.,第20页,Conversation 2,你好，请找李丽?,请问你是哪位?,我是李雷。,请稍等。,李丽，有你电话。,好，谢谢。你好，这是李丽。,第21页,Conversation 2,Can I speak to lili?,Whos calling,please?,This is lilei.,Hold on a second,please.,Lili，you are wanted on the phone,Ok,thank you.Hello,lili speaking.,第22页,第23页,B,reak,O,ff,第24页,二:工作活用篇,第25页,帮忙转分机,1.,M,ay,I,haveextensiontwo-one-one?2.,C,an,I,haveextensiontwo-one-one,please?3.,M,ay,I,speaktodavid,extensiontow-one-one?4.,E,xtensiontwo-one-one,please.5.,P,leaseconnectmewithextensiontwo-one-one.6.,C,ouldyouputmethroughtothepersonneldepartment,please?,通常句子都是越长越礼貌，太简短会让人有鲁莽感觉。,第26页,要找人不在,能够留言吗？,1.May/CanIleaveamessage?2.Isitpossibletoleaveamessage?,第27页,请他回电给我,1.Wouldyoupleaseaskhimtocallmetoday?,能不能请他今天回电话给我？2.Couldyoutellhimtocallmeassoonaspossible?,能不能请他尽快回电话给我？3.CouldyoujusttellhimDavidcalled?,能不能告诉他大卫来过电话？4.Couldyouaskhimtocallmeback?,能不能请他回电？5.PleasetellhimtocallCarolat2233-4455.请他拨打2233-4455给卡洛回电话。,第28页,请问他何时回来,1.Whenwillhebeback?他何时回来？2.Whendoyouexpecthimback?你以为他何时会回来？3.Ishecomingbacksoon?他会马上回来吗？4.Doyouknowwhattimeshewillbeback?你知道他几点回来？,第29页,我会再来电,1.Illtryagainlater.我会过一会儿再打来。2.Illcallagaininonehourlater.我一个小时后再打来。3.Illcallbacklater.我稍候再打过来。4.PleasetellhimIcalledandIllcallhimagaintomorrow.请告诉他我来过电话，而且我明天会再打给他。,第30页,要怎样联络他,1.HowcanIgetintouchwithhim?,我怎样才能和他联络？2.CouldyoutellmewhereIcanreachhim?,能够告诉我怎样才能找到他吗？3.Whatstheeasiestwaytocontacthim?,什么方法能够最快找到他？4.CouldIcallhismobile phone?,我能够打他手机吗？,第31页,请传真/email给我,1.Wouldyoupleasesendmethedatabye-mail?2.Couldyoufaxthedatatomyoffice?3.Wouldyousendthedatabyfax?4.Couldyoupostthedatatome,第32页,通知企业名并自我介绍,1.FranklinCompanyPersonnelDepartment.富兰克林企业人事部。2.GoodmorningFranklinCompany,mayIhelpyou?早晨好，富兰克林企业。我能够为你服务吗？3.PersonnelDepartment.ThisisCarol/Carolspeaking.人事部，我是卡洛。,第33页,办公室电话最主要就是礼貌，所以不论是接电话或打电话，都应该先报自己及企业名字。,请问找那位Whowouldyouliketotalkto/speakto?,他在忙线中1.Herlineisbusyatthemoment.Cansomebodyelsehelpyou?她正在通电话，别人能够帮你吗？2.Hesonanotherlinerightnow.他现在正在接另外一个电话。3.Hestalkingalong,-,distancecallnow,whatcanIdoforyou?他正在接长途电话，有什么我能够帮你吗？4.Sorry,hislineisbusy.抱歉，他正在打电话,。,第34页,请你稍等一下,1.Couldyouholdamoment,please?你能稍等一会儿吗？2.Hellbewithyouinamoment.过一会儿他就会接你电话了。3.Canyouholdon,please?你能稍等一会儿吗？4.Justamoment.Heisonhiswaynow.请稍待一下。他马上来接电话。5.Hangonasecond,please.请稍等。6.Couldyouholdonanylonger?你能再稍待一会儿吗？,第35页,让你久等了,1.Imsorrytokeepyouwaiting.抱歉让你等候。2.Imsorrytohavekeptyouwaiting.抱歉让你久等了。,有时候真让人久等时，说这句话会让对方心平气和一些。通常都会用完成式,tohavekeptyou3.Sorryforthedelay.对不起慢了一点。,第36页,现在不方便接电话,1.Shehasavisitoratthemoment.她现在有客人。2.Heisinameetingnow.他正在开会。3.Imsorry,butheisunabletocometothephonenow.很抱歉，他现在无法接电话。4.Imsorry,butIwasjustonmywayout.CanI,getbacktoyoulater?很抱歉，我恰好要出门。可不能够稍后再打给你。,第37页,这里没有这个人,1.Imsorry,butwehavenoonebythatnamehere.对不起，这里没有些人叫那个名字2.WedonthaveanySmithworkinghere.没有史密斯在这边工作。3.ThisisnotFranklinCompany.这里不是富兰克林企业。,第38页,要找人不在理由,1.Heisnotinrightnow.他现在不在。2.NooneanswersinMr.Scottsoffice.,史考特先生办公室没人接电话。3.Hesherebuthesnotathisdeskrightnow.,他有来上班，不过现在不在座位上。4.Hehasntcometotheofficeyet.,他还没到办公室。5.Imsorry,butheisoutrightnow.,很抱歉，他刚才外出了。,第39页,解析,1.表示不在理由中，上厕所这句是绝对不能说。2.表示在或不在时，也能够用比较简单：Hesin(out)./Heisnotinhisoffice./Hesoutofoffice.,第40页,休假中,1.Heisofftoday.他今天休假。2.Hesonvacationthisweek.他本周休假。3.HeisonvacationuntilnextWednesday.他休假到下周三。,第41页,回家了,1.Hehasgonefortheday.他已经回去了。2.Hesalreadyleftforhometoday.他已经离开回家了。3.Hehasgonehome.他回家了。,第42页,生病请假,1.Hesabsentbecauseheissicktoday.,他今天生病所以没来。2.Hesonsickleavetoday.,她今天请病假。3.Shesonmaternityleavenow.,她在休产假。,第43页,出差,1.HesinNewYorkonbusiness.,他在纽约出差。2.HeleftforNewYorkonbusinessuntilJuly22nd.,他到纽约出差，要到7月22日才能回来。3.Heisonabusinesstrip.他正在出差。,第44页,我将转达你留言,1.Illgiveheryourmessageassoonas,possible.,我将尽快地转达您留言给她。,第45页,要找人已调职,1.Imsorry.Mr.Scottwastransferredtoourbranchoffice.对不起，史考特先生已经转调到分企业。2.Mr.Smithtookoverhisjob.Illconnectyou.Onemoment,please.史密斯先生接替了它工作。稍待一会儿，我帮你转接。,第46页,要找人已离职,1.Heleftthiscompanylastweek.他上个月离开这家企业了。2.Heisnolongeratthiscompany.他已经不在本企业工作了。,第47页,传真少页了,1.Someofthepagesofyourfaxaremissing.你传真少了几页。2.Wedidntreceivethethirdpageofyourfax.我没有收到你传真第三页。3.Wedidntreceiveyourfax,wouldyoupleasesenditagain?我们没有收到你传真，能请你再传一次吗？4.Yourfaxisntreadable.传真看不清楚。5.Yourfaxishardtoreadsincethelettersaretoosmall.你传真字太小极难看清楚。,第48页,约时间见面,1.WoulditbepossibletoseeMr.Scottsometimethisweek?请问这星期能否跟史考特先生见个面？2.Idliketomeetyouthedayaftertomorrow.我想在后天造访你。3.Idliketotalktoyouaboutthenewproduct.我想要和你谈谈新产品。4.IdliketomakeanappointmentwithMr.Scott.我想要跟史考特先生约个时间见面。,在外国事事都要先行预约，小到人家家里造访，大到见企业老板都是要先预约。直接或暂时求见，除非很紧急，不然是很不礼貌。,第49页,变更约会日期,1.IdliketocancelmyappointmentwithMr.Scott.我想取消和史考特先生约会。2.Somethingurgenthascomeup.CouldIpostpone,ourappointment.发生了一些急事。我俩约会能不能延期？3.MayIaskyoutopostponethemeetinguntilthe,dayaftertomorrow?能够要求你将见面时间延到后天吗？,第50页,表示谢意或寄托希望（,to show your gratitude for calling or express your hope and wishes,）,Thankyouforcalling.,谢谢你来电。,Itwaskindofyoutocallme.,感激你打给我。,Nicetalkingtoyou.,很高兴跟你谈话。,Callmeagainanytime.,请随时再打电话给我。,MybestwishestoJane.,请代我问候珍妮。,Letskeepintouch,good-bye.,保持联络，再见。,SeeyounextTuesday,then.,那么下周二见。,.,51,第51页,Making a telephone Conversation,李丽给Smith先生打电话，,电话接听者去看他在不在，,过会，Smith来接电话，,李丽问是否把协议发过来，,Smith说已发并打过电话但没人接听，,李丽查邮箱看到邮件。,第52页,Making a telephone Conversation,Ford:hello!,Lili:hello,this is lili from Great Wall Motor Company in China.Can I speak to Mr.Smith?,Ford:Just hold,Ill see if hes here.,Lili:ok.,Smith:hello,this is John speaking.,Lili:Mr.Smith,this is lili,I wonder whether you have sent us the contract.,第53页,Making a telephone Conversation,Smith:I sent it just now,and I called you an hour ago,but nobody answered.,Lili:oh,let me see,Ive received it,thank you!,Smith:Youre welcome.,Lili:Nice talking to you,bye.,Smith:Bye-bye。,第54页,A:Good afternoon,Sales Department.May I help you?,下午好，销售部，我能帮你什么忙吗？,B:Could I speak to Mr.Bush,please?,能够和,Bush,先生说话吗？,A:Ill see if he is available.Who shall I say is calling,please?,我要看一看他是否在。请问我得告诉他谁打来？,B:John Smith.,A:Hold the line,please.Mr.Bush is in a meeting with the Managing Director at the moment,Im afraid.Can I help you?,请别挂机，,Bush,先生正在和总经理开会，我能够帮你忙吗？,55,Dialogues,第55页,B:Well,I want to discuss with him the new contract we signed last week.,好，我想跟他讨论一下我们上星期签署协议。,A:I dont think the meeting will go on much longer.Shall I ask him to call you when he is back?,我想会议不会开得太久，我让他有空给你打电话，好吗？,B:Yes,that would be fine.,是，那样最好了。,A:Could I have your name again,please?,请再一次告诉我你姓名，好吗？,B:Yes.Its John Smith.,好，我叫,John Smith,。,56,Dialogues,第56页,A:OK.Youll be hearing from Mr.Bush later in the morning then,Mr.Smith.,好，,Smith,先生，早上晚些时候你会收到,Bush,先生电话。,B:Thank you for your help.Good-bye.,谢谢你帮助，再见。,A:You are welcome.Good-bye,.,别客气，再见。,57,Dialogues,第57页,Words about phones,市内电话,：,local calls,国内长途电话,inland long-distance calls,国际长途电话,international calls,手机：,mobile phone,cell phone,电话坏了,The phone is out of order.,无绳电话：,wireless telephone,第58页,电话分机：,extension,电视电话,video phone,打不通：,cannot get through,占线：,the line is busy.,您所拨打用户现在正忙，请稍后再拨,The subscriber you dialed is busy now,please dial later.,对不起，您所拨打用户已关机。,Sorry,The subscriber you dialed is power off.,第59页,Thank you,第60页,