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Listening
Part one
Questions 1-12
You will hear three telephone conversations or messages.
Write one or two words or a number in the numbered spaces on the notes or forms below.
After you have listened once, replay each recording.
Conversation One
Look at the note below.
You will hear a man making a call about a delivery.
Telephone message
To: John White
Date: 19/10/2023
Patrick Fisher range to say our new (1) _________________ would be delivered tomorrow. You need to tell Sarah Robbins, the (2) _________________ where to (3) _________________ them.
Please phone Mr. Fisher on (4) _________________ if there are any problems.
Conversation Two
Look at the note below.
You will hear a man telephoning his personnel officer.
Message
Date: 12 November 2023
From: Roshan Singh, (5) _________________ Department.
Message: he has received an interesting (6) _________________ and wants to discuss (7) _________________. He has to reply by (8) _________________,
Conversation Three
Look at the note below.
You will hear a woman calling a company about a possible order.
Telephone enquiry record
Caller: Juile Ventnor from Pola Reach Ltd
She’s interested in our (9) _________________
Requires details of our (10) _________________
Total monthly order: approx (11) £_________________.
Meeting on: (12) _________________
Part two
Question 13-32
Section one
You will hear five short recordings.
For each recording, decide what the speaker is booking.
Write one letter (A-H) next to the number of the recording.
Do not use any letter more than once.
After you have listened once, replay each recording.
13. ________ 14. ________ 15. ________ 16. ________ 17. ________
A a seat for a concert B a table n a restaurant C a flight D a holiday
E a rental car F a meeting room G a tennis court H a parking space
Section two
(Question 18-22)
You will hear another five short messages.
For each recording, decide what the speaker is doing.
Write one letter (A-H) next to the number of the recording.
Do not use any letter more than once.
After you have listened once, replay each recording.
18. ________ 19. ________ 20. ________ 21 . ________ 22. ________
A arranging a meeting B making an appointment C offering an invitation
D canceling an order E making an apology F making an enquiry G confirming an arrangement
H making a complaint
Part three (Questions 23 -30)
You will hear a job applicant talking to the personnel manager of a chain of stores..
For each question make one letter for the correct answer.
After you have listened once, replay each recording.
23 The job vacancy is for
A an Assistant Manager
B a Shop Assistant
C a Store Manager
24 Mr. Benn got his business qualification at
A university
B night school
C a training center
25 Mr. Benn disagreed with the Manager about
A product promotion
B customer relations
C pricing policy
26 At town and Country Stores, he deals with
A suppliers
B secretaries
C sales staff
27 Mr. Benn is attracted to the vacancy because it offers better
A career prospects
B wages and bonuses
C working conditions
28 The American shops are currently run by
A American managers in America
B British managers in America
C British managers in Britain
29 The new job deals with
A sales patterns
B suppliers
C customer service
30 Mr. Benn could start the new job in
A two weeks
B four weeks
C six weeks
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