酒店基础英语培训(课堂PPT).ppt

,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,#,酒店基础英语培训,The Hotel English,By Eragon Kang,1,欢迎大家！,Welcome to our class!,2,Ibis Hotel,宜必思,宜必思是法国雅高酒店集团旗下的经济型酒店品牌。宜必思酒店遍布世界四十个国家和地区，,900,多家连锁酒店，宜必思在极具竞争力的价格下提供高标准的高质住宿与服务。精心设计的全装修卧室套间、,7,天,24,小时全天候的主要酒店服务以及现场饮食选择。,3,2025/3/28 周五,Etiquette,酒店礼仪,关于礼仪,What,is,etiquette?,礼貌言行举止,仪表穿着打扮,专业专业的服务,得体不冷漠、不过分、不做作,周全服务到位、照顾周全,Tips,小贴士,:,在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。,用短句，简化自己的英语表达从而避免错误。,4,2025/3/28 周五,Items,内容,Greeting,问候与欢迎,Direction,指路与带领,Thanks,感谢,与回答,Apologies,致歉与答复,C,heck,in,入住,Check out,退房,Farewell,道别,5,2025/3/28 周五,Part one,问候与欢迎,Good morning.,(,用于中午以前,),Good afternoon.,(,用于中午至下午六点以前,),Good evening.,(,用于下午六点过后,),Hello/Hi!,您好！,How are you?,您好吗？,Glad/nice to meet you.,见到您很高兴。,Welcome to our hotel.,欢迎到我们的酒店来！,Nice to meet you again.,很高兴,再次见到您。,Have a good rest.,祝您休息好！,6,2025/3/28 周五,Part one,问候与欢迎,情景,1,：,当国外客人来到大门前,/,前台时,1,.,Hello,sir!Welcome!,先生,您好,，欢迎,！,2,.,Good afternoon,sir!Welcome to Ibis Hotel/our hotel!,下午好先生，欢迎光临宜必思酒店！,3.Good evening,Ms.Nice to meet you in our hotel.May I help you?,晚上好小姐，,欢迎光临，,请问我能为您服务吗？,7,2025/3/28 周五,Part two,指路与带领,Follow me,please.,请跟随我来。,This way,please.,这边请。,Its over there.,在那边。（用手指明方向）,Walk straight ahead.,一直往前走。,Turn left/right.,往左,/,右转。,Go upstairs/downstairs.,上,/,下楼。,Please go to the 2nd floor.,请到,2,楼。,8,2025/3/28 周五,Part TWO,指路与带领,情景,2,：,当国外客人需要前台带领或指明到某处时,客人：,Excuse me,wheres the toilet/restroom please?,请问洗手间在哪儿？,回答：,Its over there.Turn right at the corner,please.,在那边,，前面角落处右转。,或：,Please go to the 2nd floor.Youll see it after you get off the elevator.,请您上,2,楼，出电梯就可以看到。,客人：,Thank you.,谢谢！,回答：,My pleasure./You are welcome.,不客气,9,2025/3/28 周五,1.,在哪里？,Where is,/Wheres?,2.,卫生间,/,洗手间,toilet/restroom,/washroom/water closet,3.,角落,Corner,4.,左,/,右转,Turn left/right,Useful,Words,常用词回顾,5.,楼层地面,Floor,一二三,楼,F,i,rst/second/third,floor,1s,t/2nd/3rd/4th,6.,（从）,下来,Get,off,7,.,电梯,Elevator/lift,10,2025/3/28 周五,Part three,感谢与回答（一）,如何表达感谢？,Thank you(so/very much).,谢谢您（非常感谢）。,Thanks a lot.,多谢。,Thank you for coming.,谢谢您的光临。,Thank you for staying in our hotel.,感谢您在我们饭店下榻。,Thanks for your,help.,谢谢你的帮助。,Im very grateful to you.,非常感谢您。,11,2025/3/28 周五,Part three,感谢与回答（二）,感谢的应答：,You are welcome./Welcome!,不用谢。,My pleasure./With pleasure.,乐意效劳。,Dont mention it.,何足挂齿,。,Its very kind of you./You are so kind.,您真客气。,12,2025/3/28 周五,Part three,感谢与回答（三）,情景,3,：,当国外客人向你表示感谢，要懂得接受他的谢意,客人,：,Thank you!(Thanks,a,lot!),回答：,My pleasure!,我的荣幸,或,:,Youre welcome!,不客气,13,2025/3/28 周五,Part four,致歉与答复（一）,真诚及时的道歉有时会很好的缓和尴尬气氛,Excuse me.,请原谅,/,打扰一下,Im sorry./Sorry.,对不起,Im awfully/really sorry.,我真的很抱歉。,Its my fault.,这是我的错。,I apologize./I,apologize,for,you/it/this.,我抱歉。我向你道歉。,14,2025/3/28 周五,Part four,致歉与答复（二）,道歉的答复,：,Thats all right.,这没什么。,Thats/Its,OK.,没事。,It doesnt matter.,没关系。,Never mind.,不要紧，没关系。,Lets forget it./Forget about it./Forget it.,算了吧！,15,2025/3/28 周五,Part five,入住（一）,情景4,:,询问是否,有,预订,问：,Did you have a reservation with us?/Did you make a reservation,please?,您有预订吗？,客人：,No,I just arrived in this place.,没有，我刚到这里。,回答：,We have single rooms,double rooms,suites and luxury suites in our hotel.,我们有单间、双人间、套间和豪华套间。,What kind of room would you like/prefer?A single room or a double room?,您需要哪种房间？单人房还是双人房？,客人：,I want a single room with window.,单人间，有窗户,回答：,Im sorry,we dont have any single rooms left/all single rooms have been booked,would you like a double room?,对不起，我们没有单间了，双人间可以吗？,客人：,Yes,please.,可以。,16,2025/3/28 周五,1.,预订,Reservation/book,Make/have,a,reservation,进行预订,2.,到达,arrive,3.Single,room,单间,double,room,双人间,suite,套间,luxury,suite,豪华套间,4.,Like,喜欢像,prefer,更喜欢（比较级）,Useful,Words,常用词回顾,5.,窗户,Window,6.,留下离开,Leave,7,.,英语中的肯定答复,Yes,please./Yep.,O,K,sir.,Certainly,sir.,Sure.,Sure thing.,Exactly.,Sure,g,o ahead.,Sure,n,o problem.,17,2025/3/28 周五,Part five,入住（二）,情景5,:,询问,入住天数、人数,问：,How long do you plan/expect to stay?/How many days will you stay?,请问需要住几天？,客人：,Two days,please.,住两天。,回答：,OK.How many people are there,please?,您,一起有几个人？,客人：,Only myself.,只有我一个人。,回答：,OK,sir.Please wait a moment/second.,好的，请稍等。,18,2025/3/28 周五,1.,多久,How,long,2.,多少,How,many,3,.,待留保持,Stay,4.,计划,plan,Useful,Words,常用词回顾,5.,期望想做,Expect,6.,等待,Wait,Wait,a,moment/second/minute.,稍等一下,19,2025/3/28 周五,Part five,入住（三）,情景,6:,询问房价,客人：,W,hats,the,room,rate,today?,今天房价多少？,回答：,The price of a single room is 170 RMB per day./The single room rate is 170RMB per day.,单间的房费是每天,170,元。,客人：,OK,Ill,take,it,for,two,nights.,一个单人间，住两晚。,回答：,Sure,no,problem.,Thank,you,very,much,sir.,没问题，先生。非常感谢。,20,2025/3/28 周五,1.,房价,Room,rate/price,2.,多少钱？,How,much,Whats,the,price,of,3,.,人民币,R,MB,4,.,折扣,discount,Could,you,give,me,any,discount?,有折扣吗？,Useful,Words,常用词回顾,21,2025/3/28 周五,Part five,入住（四）,Could you give me your passport?/May I have your passport,please?,麻烦出示一下您的护照。,Your room number is 246 on the second floor.,您的房号是二楼的,246,室。,Heres your key card/room card.,这是您的,房卡,。,You may keep the room till 2PM./Youll have to leave/vacate your room by 2PM.,您可以将房间保留到下午,2,点。,Do you need a morning/wake-up call,please?,需要叫早服务吗？,We have breakfast for free on 2nd floor each morning from 7:30-9:30.,早餐免费，每天上午,7:30,到,9:30,在,2,楼。,22,2025/3/28 周五,1.,护照,passport,2.,房号,Room,number,N,o./#,3,.,房卡,Room,c,ard/key,card,Useful,Words,常用词回顾,4,.,点整点,Oclock,2,oclock,2,点钟,6.,离开,Leave,7,.,空出，搬出,Vacate,8,.,免费,For,free/free,23,2025/3/28 周五,Western,Restaurant,中餐厅,Chinese,Restaurant,西餐厅,Coffee,Shop,咖啡厅,Bar,酒吧,24,2025/3/28 周五,Parking,停车场,P,Business,Center,VISA,Credit Card,信用卡,Conference Room,会议室,商务中心,25,2025/3/28 周五,Luggage Service,行李服务,26,2025/3/28 周五,s,afe,d,eposit box/safety,box,保险箱,27,2025/3/28 周五,morning/wake up call,叫醒服务,28,2025/3/28 周五,Night Club,夜 总 会,T,ennis courts,S,wimming,P,ool,Sauna,桑拿浴,29,2025/3/28 周五,洗衣服务,L,aundry Service,30,2025/3/28 周五,Part six,道别,情景,7,：,客人退房后说再见,：,1,.,See you,sir!/Hope,to,see,you,next,time!,期待下次光临！,2,.,Goodbye!/Bye,for,now!,再见！,3,.,Have a nice afternoon/evening/day!,祝您下午晚上一天愉快！,4,.,We wish you a pleasant journey.,祝您旅途愉快！,31,2025/3/28 周五,Useful,Words,常用词回顾,2.,祝您有个愉快的,Have a nice/good afternoon.,Have a nice/good day.,Have a nice/good evening.,Have a nice/good weekend.,祝您,wish,you,旅途,trip/journey,1.,再见,Goodbye.,Bye.,Bye for now.,See you.,See you tomorrow.,See you next time.,Farewell.,32,2025/3/28 周五,ROLE,PLAY,！,角色扮演,33,谢谢大家！,Thank,you!,34,2025/3/28 周五,