资源描述
Hotel Product Knowledge Version 1
Dec.7, 2012
酒店产品知识 第一版
（2012年12月7日）
Hotel Full Name: Hilton Zhongshan Downtown
酒店全名：中山市利和酒店有限公司利和希尔顿酒店
Ideally located in the heart of the central business district and surrounded by premium retail and entertainment precinct, Hilton Zhongshan Downtown offers luxury accommodation, variety of restaurants and bars, unrivalled recreation facilities, two ballrooms and state-of-the-art meeting facilities.
酒店矗立于繁华的商业区中心位置，中山利和希尔顿酒店周边拥有各类高端时尚的购物品牌，餐饮及娱乐设施丰富多彩。酒店带来全新的高端国际化入住体验，拥有5间餐厅及酒吧，多样化的休闲娱乐设施，两间大宴会厅及先进的会议宴会设施，满足客人商务、旅游、会议活动的全方位需求。
Switchboard总机
0760-88888888
Fax传真
0760-88798111
Zip/Postal Code:邮编
528400
Address地址
16 Zhongshan 3rd Road 中山3路16号
Reservations Direct Line预订部直线电话
0760-87151456
Reservations Fax预订部传真
0760-87151500 / 0760-87151501
E-mail Address预订部邮箱
ZGNZD.RES@
HRCC免费电话
800 820 0600 / 400 820 0500
HHonors希尔顿荣誉客会网站
Hilton集团网站
Employee rate预订员工价网址
Hotel Official English Web酒店官网英文网址
Hotel Official Chinese Web酒店官网中文网址
Hotel Weibo酒店微博网址
Hotel Consulting E-mail酒店咨询通用邮箱
zhongshandowntown.info@
Guest Room and Suite客房及套房
459 Spacious and luxuriously appointed guestrooms and suites with spectacular views over Zhongshan and surrounds, from 29F to 52F. There are stunning bathrooms with free-standing tubs in deluxe rooms and sunken tubs in executive rooms and suites. To complete an outstanding experience, each guest room offers luxurious bathrobes, complimentary bottled water and quality amenities by Peter Roth Thomas.
459间宽敞豪华的客房及套房 (29楼至52楼)，呈现俯视中山的绝妙视角。豪华客房的华丽浴室配有独立式浴缸，行政客房内更配有嵌入式浴缸。为了让客人的入住体验更加完美舒适，每间客房还配有豪华浴袍、免费瓶装水及高端的彼得罗夫（Peter Roth ThomasÒ）品牌沐浴用品。
房型 Room Type
数量Quantity
平方米Size
Deluxe Room (includes two Accessible Rooms) 豪华房(包括两间残疾人士专用房)
279
39
Deluxe Corner Room豪华转角房
46
45
Executive Room行政房
100
55-63
Executive Suite行政套房
31
90
Deluxe Suite豪华套房
2
129
Presidential Suite总统套房
1
525
Total总数
459
Guest Room Equipment客房设施设备:
l Wired and wireless high-speed internet access throughout Hotel
酒店所有区域高速网络连接及无线上网
l All TVs 46’’ plus 1X 55’’ in President high definition LCD Television with premium channels
46英寸 （所有客房）+1台55英寸（总统套房）高清液晶电视及卫星频道
l Same-day laundry valet service
当日收取洗衣服务
l Safe deposit boxes and in-room safes
保险柜及客房内保险箱
l Tea and coffee making facilities(All rooms), plus NESPRESSO coffee machine( Suites only)
茶和咖啡机(所有客房), 奈斯派索咖啡机（仅套房）
l Mini bar
小酒吧
l Daily newspaper delivery
每日报纸
l Hilton Serenity Bed
希尔顿恬静之床
l quality amenities by Peter Thomas Roth高端的彼得罗夫（Peter Thomas Roth Ò）品牌沐浴用品
l Media Hub
多媒体连接器
l 24-hour Housekeeping
24小时客房服务
l Audible smoke alarms
自动报警灭火器
l Iron/Ironing Board
熨斗及烫衣板
l Lighted Shaving / Make-up Mirror
照明梳妆镜
Special Room Number特别房号
2917 & 3017 ------ Accessible Room残疾人士专用房
5288 ------ Presidential Suite 总统套房
Connecting Room连通房
2916 & 2917、2919 & 2920、3011 & 3012、3016 & 3017、3019 & 3020、3111 & 3112、 3116 & 3117
3119 & 3120、3211 & 3212、3216 & 33217、3219 & 3220
Non-Smoking & Smoking Floor非吸烟与吸烟楼层
Non-Smoking Floor: 30F – 38F、48F –52F
Smoking Floor: 29F、39F、40F、41F、42F、43F、46F、47F
Executive Lounge-51F 行政走廊51楼
Restaurants & Bars Banquet 餐厅及酒吧
1. 360°- ALL DAY DINING 360°- 360°全日餐厅
Ext.分机
Operating Hours营业时间
Location位置
Logo
6138
Open: 6:30 AM – 10:30AM(Breakfast)
7:00 AM – 11:00AM(Breakfast Weekend)
11:00-14:30(Lunch) 17:30-21:00(Dinner)
营业时间:6:30AM – 10:30AM(早餐)
7:00 AM – 11:00AM(周末早餐)
11:00AM-14:30(午餐) 17:30-21:00(晚餐)
Located on 3rd Floor
位于三层
360° 餐厅环球美食主要包括地道的粤菜，传统的西式美食和传统的印度美食，新鲜的海鲜自助餐及以美式芝士蛋糕，意式提拉米苏为代表的纯正环球甜点。自助餐厅可现场烹饪，并有散点菜单。
360 ° Restaurant offers authentic Cantonese cuisine, traditional Western cuisine, traditional Indian cuisine and fresh seafood buffet and pure global dessert such as American cheesecake and Tiramisu. Buffet Restaurant is with live cooking stations, a la carte menu available.
· 236 seats ( 1 X PDR / 10 seats) 236位 （1X包厢/10位）
· Services服务项目:
ü Breakfast Pizza – pass around by chefs
早餐披萨-由厨师服务
ü Squeezed freshly orange juice in breakfast buffet
早餐提供鲜榨果汁
ü More than Ten kinds of local seafood live cooking by chefs (all the fishes at the seafood station for the guest to choose) (Dinner only)
超过10种的本地鱼类由厨师烹煮 （所有的鱼都会放在自助餐的海鲜档里供客人选择）（晚餐）
ü Specialty Indian food such as Tandoor chicken and curries
特色的印度菜如印度烤鸡和4种咖喱
ü Ice Cream Teppan with 38 condiments
铁板雪糕（38种调味）
2. MY CHINA – HOT POT腾香–火锅
Ext.分机
Operating Hours营业时间
Location位置
Logo
6128
Open: 11:00 AM – 2:30 PM (lunch) / 5:00 PM – 10:00 PM (dinner)
营业时间: 早上11:00 – 下午2:30 (午餐) / 下午5:00 – 晚上10:00 (晚餐)
Located on 2nd Floor
位于二层
My China Hot Pot restaurant specializes in Cantonese hotpot and provides Guangdong hot pot, fondue of Southeast Asian cuisine, specialty seafood soup, a variety of seafood, the Australia snowflakes beef, green vegetables, Zhongshan crisp grass carp and other meat and vegetable dishes food
腾香火锅餐厅以粤式火锅，东南亚美食火锅为主，提供特色海鲜汤底，各种海鲜，澳洲雪花和牛肉，绿色时蔬，中
山特色脆肉鲩等各种荤素美食
· Facilities设备设施：
ü No fire electromagnetic pot, with Capacity: 88seats ( 1 X PDR / 10 seats)
无火电磁锅，座位数：88位 （1X包厢/10位）
ü Zhongshan’s only Hot Pot Sauce trolley
中山仅有的调料车
3. IL PONTE – ITALIAN/SPANISH SPECIALTY RESTAURANT意桥–意大利/西班牙特色餐厅
Ext.分机
Operating Hours营业时间
Location位置
Logo
6188
Open:11:00am-14:30pm(Lunch)
17:00-22:00(Dinner)
营业时间:11:00am-14:30午餐
17:00-22:00晚餐
Located on 58th Floor,
位于58层
Skillfully handmade pasta with traditional Italian sauce; Open flame baked authentic Italian pizza together with fresh tomato and mozzarella cheese; We produce all kinds of traditional Mediterranean seafood platter.
The Spanish Part mainly consists of Taps style dishes: different Spanish hams and cheeses, seafood dishes and the iconic paella.
纯手工制作的各式意大利面，巧妙地搭配上
的传统的意式酱汁，让您流连忘返，并沉浸在愉悦的味蕾当中; 明火烤制的正宗意大利披萨薄饼，配以新鲜番茄及马苏里拉芝士，风味浓郁，让您体验到前所未有的那不勒斯风味; 用各式海鲜，精心烹制出传统的地中海式海鲜拼盘，保持了原料的原汁原味，让您弥漫在地中海的气氛当中。
西班牙特色菜肴由不同菜式组成：独特的西班牙火腿及芝士，海鲜菜肴及标志性的肉菜饭。
· Capacity: 167seats ( 1 X PDR / 10 seats)
（1XPDR/06seats）
座位数：167位 （1X包厢/10位）
（1X包厢/06位）
· Services服务项目:
ü Big size Seafood platter hot & cold / Spanish style & Italian style
超值的冷热海鲜拼盘/西式和中式
ü Live Pasta Kitchen with 18 kinds of pasta
现煮的意粉档（供应18种意粉）
ü Live pizza making class (pre order only)
餐厅里有现场的披萨教学 （先预定）
ü Haagen-Dazs fondue with different kinds of condiments
哈根达斯火锅包含各种调味料
4. HORIZON BAR & LOUNGE 碧空
Ext.分机
Operating Hours营业时间
Location位置
Logo
6199
Open: 17:00 – 01:00AM
营业时间: 17:00 – 01:00AM
Located on 59th floor,
碧空酒吧在59楼,
The newest and most exciting Bar and Lounge in town offers stunning views from the 59 floor across the Zhongshan panorama. Relax in elegant and exciting surroundings in which to enjoy an extensive cocktail and beverage list, contemporary light meal menu and popular music. Located on the 59th Floor. Total 142 seats.
城中最新且最令人振奋的酒吧及酒廊，从59层尽享中山最夺目视角，从酒店顶层俯瞰城市，纵览最绚丽的风景。从水池到高雅现代化的装饰、舒适惬意的坐席，您可享受齐全的饮品，时尚简餐和流行音乐。碧空许您一段‘漫步云端’般难以忘怀的体验。位于酒店59层，共142席位。
5.T LOUNGE & BAR – LOBBY BAR T酒廊–大堂吧
Ext.分机
Operating Hours营业时间
Location位置
Logo
6168
Open: 9:00 AM – 23:00 PM
营业时间: 上午9:00 – 晚上11:00
Located in the lobby
位于大堂
It offers an extensive array of teas and coffee, house-made cakes and pastries, plus a sophisticated wine list of wines, fine cognacs and whiskies and light refreshments. Located at the Lobby Level. Total 66 seats.
提供多种咖啡、茶、自制糕点，客人也可在此品鉴来自全球的精选高级葡萄酒、干邑、威士忌及饮料。位于酒店大堂，共66席位。
Services服务项目:
l T-lounge & bar will use a Centralized music system throughout the day.
T酒廊全天会使用中央音乐系统
l A mix of mouthwatering Western and Asian tapas-style snacks will be available throughout the operating hours. Premium and homemade pastries, sandwiches and cakes will be available daily.
营运时会提供让人垂涎的中西结合的小吃，高档的自制糕点，三明治和蛋糕全天供应
l International newspapers and magazines will be available upon guests’ request.
客人有需要可提供国际报纸和杂志
l Main feature will be the offering of top graded Chinese Tea with unlimited refill of hot water
最大的特点是提供最高级的中国茶并可以无限续杯
l Another feature will be the quality freshly brewed coffee from our Italian Espresso machine.
另一个特点是提供高质量的新鲜的浓缩意大利咖啡
MEETING & BANQUET FACILITIES会议及宴会设施
The hotel has 3,600m² of flexible meeting and banquet facilities. Two grand ballrooms and 8 flexible meeting rooms provide state-of-the-art facilities to meet every business need. All meeting rooms feature natural daylight. VIP room is available for formal meetings. Business Centre located adjacent to meeting rooms provides all for all business and meeting needs including photocopying, printing, business phone services and more.
中山利和希尔顿酒店拥有3600平方米灵活广阔的会议宴会空间。两间大宴会厅及8间多功能厅配有先进的会议宴会设施，可满足各类商务活动的需求，而且所有会议室皆有天然采光，隆重会议还设有贵宾厅。商务中心与会议室相连，可满足各类商务及会议需求，提供如复印、打印、商务电话等服务。
Banquet & Meetings 宴会及会议:
The hotel has 3,600m² of flexible meeting and banquet facilities, among which the two grand ballrooms occupy 2244 m². Grand Ballroom 1&2 are located at 4th floor with magnificent design and latest audio and visual equipment. Total can accommodate maximum 2000 pax for standing cocktail. Also it is can be divided into 3 separate Ballrooms; equipped with Simultaneous Interpretation for international conference.
3600平方米会议及宴会场地，其中无柱式宴会厅占据2244平方米。宴会厅位于酒店四楼,瑰丽堂皇的设计，高贵典雅的气氛，时尚现代的设备。可满足2000人的大型酒会；也可分隔成3个独立的小型宴会厅；另有同声传译供国际会议使用。
Multi-Function Room 多功能厅:
8 multi-functional rooms, each with distinctive style, catering for functions suitable for 16 to 100 persons. Each function room is equipped with advanced AV systems and the most up-to-date equipment that is designed to make your events or meetings a great success.
位于酒店八楼,别具风格的8间精致典雅的多功能厅，可供16至100人使用，规范的国际化管理，辅以先进的视听及会议设备，充分保障会议圆满成功。
Hilton Meetings希尔顿会议:
With its over 40 years’ “Hilton Meetings” brand, it becomes the successful trademark of business meetings because of Hilton’s highly professional service and advanced facilities. It provides fully equipped, elegant meeting rooms for your important business meetings. “Hilton Meetings” brings to you a complete package of features and benefits to suit your every need.
历经四十年历炼的“希尔顿会议”品牌，已成为商务会议成功的品质保障。设备齐全的“希尔顿会议”是您商务会议的理想选择。无线高速的互联网接入，带给您置身国际商潮浪尖的体验。灵活有效的希尔顿会议推广计划，更是充分尊重您的个性化需求，带给您整套特色优惠。尽善尽美的服务，让您的商务活动变得轻松惬意。
Banquet & Meetings Facilities 宴会及会议设施服务:
· Ceiling mounted LCD Projector 悬挂式投影仪
· Built in Screen 移动投影屏幕
· Audio & Visual Equipment 音响设备车
· TV & Video Camera 电视机及录像机
· Built-in Motorized Screen 嵌入式升降屏幕
· DVD Player DVD播放机
· Plasma Signage 等离子显示屏
· Tele-Conference 电话会议
· High Speed Wireless and Broadband Internet Access, cables and equipment 提供高速上网及无线宽带接口、连接线缆等设备
· Rent for variety of business amenities, such as Fax machine, AV equipment, LCD projectors, etc. 视听设备、各种投影仪等器材可供租用
· Video-Conference 卫星视像会议
· Simultaneous Interpretation Equipment 同声传译设备
Function Rooms Summary 会议室简介
Function Room
会场
Area
面积
Ceiling
层高
Classroom
桌式
Theatre
剧院式
Banquet
宴会式
Cocktail
酒会式
Boardroom
会议式
U Shape
U型
Hollow Square
H型
Grand Ballroom 1
大宴会一厅
1323
8
700
900
850
1200
NA
126
162
Grand Ballroom 2
大宴会二厅
921
8
750
1,000
550
1,000
NA
126
162
Ballroom A
宴会甲厅
458
8
350
450
260
480
NA
93
114
Ballroom B
宴会乙厅
463
8
360
450
260
500
NA
72
108
VIP 1,2,3
贵宾厅 1,2,3
219
3
171
210
120
210
50
66
72
VIP 1
贵宾厅 1
73
3
45
60
40
70
18
27
36
VIP 2
贵宾厅 2
73
3
45
60
40
70
18
27
36
VIP3
贵宾厅 3
73
3
45
60
40
70
18
27
36
VIP 5
贵宾厅 5
56
3
NA
NA
NA
NA
20
NA
NA
VIP 6
贵宾厅 6
55
3
18
28
30
50
14
18
24
VIP 7
贵宾厅 7
112
3
42
45
60
90
26
36
42
VIP 8
贵宾厅 8
124
3
NA
NA
NA
NA
20
NA
NA
OTHER FACILITIES & Service其它设施 及服务
1.EXECUTIVE LOUNGE(51F) 行政酒廊（51层）
Breakfast 早餐
Weekdays 周一至周五: 6:30am to 10:00am
Weekends & Public Holiday周末及节假日: 6:30am to 11:00am
Afternoon Tea 下午茶
Daily每天: 3:00pm to 6:00pm
Happy Hour欢乐时光
Daily每天: 6:00pm to 8:30pm
Guests stay in our Executive Rooms have exclusive access to the Executive Lounge with benefits including complimentary breakfast, refreshments and cocktail hour, private lounge check-in and check-out and concierge services. Relax and enjoy all the privileges of being an Executive guest while overlooking the stunning views from the 51st Floor Executive Lounge. 商务旅行者可选择入住我们的行政客房，畅享更为便捷的尊贵体验。在51层行政酒廊办理快速登记与退房，尽览无与伦比的城市美景，享用营养丰富的免费早餐、全天供应的饮料和傍晚时分的特调美妙鸡尾酒。
2. FITNESS CENTRE (6F) 健身中心（6层）
Extension
分机
Operating Hours
营业时间
Location
位置
6555/6556
06:00—22:00, after 22:00, guest can enter Gymnasium only through guest room card
06：00-22：00，晚上10点后客人仅可通过刷房卡进入健身中心
6/F
We offer extensive recreation facilities including 24-hour fitness centre with fully equipped gymnasium （US Precor）, yoga & aerobics room, Steam & Sauna room, a 25mX12m & 1.2m-1.6m depth indoor pool, full service spa and tennis court.
酒店提供多种休闲设施，其中包括配有全套先进健身设备（美国必确品牌）的24小时健身中心、瑜伽及有氧健身室，桑拿室和蒸汽房、一个25米长,12米宽,1.2米至1.6米深的室内恒温游泳池，高端品牌水疗中心及网球场。
3. INDOOR HEATED POOL (6F) 室内恒温游泳池（酒店6层）
4. SPA (7F) 水疗中心（7层）
Coming soon … 即将开放
5．
Facility &Service
设施及服务
Extension
分机
Operating Hours
营业时间
Location
位置
Business Center
商务中心
6160
07:00AM-23:00PM
8/F
Laundry
洗衣服务
6562
24 Hours
-1/F
Telephone Service
电话服务
0
24 Hours
1/F
Concierge Service
礼宾服务
6656
24 Hours
1/F
Fitness Centre
健身中心
6555/6556
24 Hours
6/F
6. Our hotel accepts:
5 international credit cards: American Express、VISA、Master、Diner’s Club、JCB
Domestic credit cards: GW、Mudan、Pacific、Golden Harvest、Dragon card & all credit cards with
UnionPay logo.
酒店可受理：
5种国际集用卡：美国运通、维萨、万事达、大莱、日财卡
国内信用卡：长城、牡丹、太平洋、金穗、龙卡以及所有带有银联标志的借记卡 (仅
Our hotel doesn’t accept personal cheque.
酒店不受理个人支票。
7．Guests can change foreign currency at Front Desk, including USD、CAD、JPY、GBP、EUR、CHF、
AUD、HKD (Only foreign currency to RMB, not vice versa)
客人可在前台接待处兑换外币，包括：美元、加元、日元、英镑、欧元、瑞士法郎、
澳元、港币（仅接受外币兑换人民币，不接受人民币兑换成外币）
8．Fire Centre Number消防中心电话: 7777
Fire Evacuation Assembly Poin
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