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,Unit 7,Delivery,Delivery,Listening Practice,Language Focus A,Video 2,Warm-up,Video 1,Business Culture,UNIT 7,CONTENTS,Part I,Part II,Part III,Part IV,Part V,Language Focus B,Part VI,Part VII,Part I,Warm-up,1.Which of the following factors will influence the determination of delivery time?,2.What procedures are involved in the delivery of goods in international trade nowadays?What are the most important concerns of the seller and the buyer respectively?,Part II,Listening Practice,Task 1 Listen to the sentences and fill in the following blanks.,Script,one month after we signed the contract,the shipping agent,get the necessary shipping space,Our supplier,the supplier is short on materials,Script,Task,2,1.You will hear an importer talking about the importance of delivery dates.Fill in the blanks according to what you hear.,Script,Good quality,on time,marketing channels,reach the end users,their stocks,Script,The date of delivery is a matter of great importance to us.,Good quality,and a competitive price will mean nothing if the goods dont get to market,on time,.Besides that,after the arrival of the shipment,the flow of the goods through the,marketing channels,takes at least two or three weeks before they,reach the end users,.If we cant get our goods into the market before our competitors have sold,their stocks,well lose out.,2.Listen to the conversation on the delivery time and take notes.,at the beginning of November,before the end of September for the Christmas rush,manufacturers are working in full capacity because they have a lot of orders,give his order top priority,the middle of October,Script,Script,Woman,:,Lets come to the matter of delivery.Were planning to ship the goods at the beginning of November.,Man,:,Oh,thats too late.Can you make it before the end of September?Wed like them to be there in time for our Christmas market.,Woman,:,Christmas is at the end of the year,isnt it?,Man,:,Yes,but in the United States the Christmas season begins about a month before December 25.,Woman,:,Well,Im afraid itll be difficult for us to bring the date of shipment forward.Our manufacturers do have a very tight schedule at the moment.,Man,:,I hope youll try to get them to step up production.,Woman,:,As new orders are pouring in,the factories are already working at full capacity.,Man,:,Can you rearrange your schedule to give my order top priority?,Woman,:,All right,Ill see if theres anything I can do.Mm The best I can do is the middle of October.It cant be advanced anymore than that.,Man,:,Good.Thats much better.,Woman,:,Then its settled.Well advance the shipment,but your L/C should reach us in the middle of September.,Man,:,OK.You have my word on it.,Part III,Language Focus A,Discussing delivery time,Follow-up Practice,1.You will hear three conversations between sellers and buyers.Listen and complete the table below.,Script,3 months after,the contract is,signed,No,July,mid-June,no shipping space,by the end of,September,Yes,Script,Conversation 1,A:,Lets discuss the delivery date.You offered to deliver the goods within six months after the contract is signed.,B:,Thats right.,A:,Thats too long.Can you make it earliersay,within three months?,B:,Im afraid not.As you know,we have a lot of orders to fulfill and our manufacturers are fully committed at the moment.,Conversation 2,A:,Well,Id like to know when you can ship the goods.,B:,In July,I think.,A:,Thats too late.Is there any possibility for you to advance the shipment to the middle of June?,B:,Im afraid not,Mr.Smith.You know,there are only two direct steamers sailing for your port,and shipping is already fully booked from now to the end of June.,Conversation 3,A:,Whats the earliest date you can make the shipment?,B:,It usually takes us two months to make delivery.So we can make shipment by the end of September.,A:,Im afraid thatll be too late for us.The goods must be delivered in August,or else we cant catch the season.,B:,Well,I see.Well contact the factory and try to talk them into bringing forward the delivery by a month.,A:,That would be excellent.,Script,Follow-up Practice,2.Below are some problems associated with bringing forward the date of shipment and the possible solutions to the problems.Listen to the conversation and identify the problems discussed in the conversation.,Script,C,A:,Well,Id like to know when you can ship the goods.,B:,In April,I think.,A:,Thats too late.Is there any possibility of you bringing shipment forward to February?,B:,Im afraid not,Mr.Smith.You know,there are only two direct steamers sailing for your port,and shipping is booked up from now to the end of March.,A:,Oh,thats too bad.We really need the goods urgently.April is the best season for this commodity.In order to catch the season,we were hoping you could deliver the goods before the end of February.,B:,How about transshipment?Therell be a ship leaving Tokyo for your destination port in February.We might be able to get the goods to Tokyo in time to catch that ship.,Script,A:,Well,transshipment will take longer and is likely to cause damage to the product.Wed really prefer direct shipment.,B:,The trouble is,its impossible to book direct shipping space any earlier.Theres been a great demand for shipping from Shanghai lately.If you want direct shipment then Im afraid we cant make it any earlier.,A:,Then,what is the earliest date we can expect delivery?,B:,The beginning of April,Im afraid.But Ill keep trying.Well keep contacting the shipping company and if any space becomes available,well let you know immediately.,A:,Thank you.,Script,Part IV,Video 1,Settling the delivery time,Pre-viewing,Viewing,1.Watch the video.Note down the disagreement between Mr.Hall and Mr.Aubery on the matter of delivery time.,00:05/03:00,Script,2.Watch the video again and fill in the blanks.,workshop,halted,orders,capacity,installed,September 20th,September 25th,complete,Script,transport,possible,Script,Script,Settling the delivery time,Mr.Hall:,Well,Mr.Aubrey,lets move on to the next point,shall we?,Mr.Aubrey:,OK.Its the question of the delivery date.,Mr.Hall:,Whats your deadline?,Mr.Aubrey:,September 20th.We really have to insist on that because we have a very strict timetable.Its essential for us to have it before the 30th,otherwise.,Mr.Hall:,Yes,of course,but let me explain the position.,Mr.Aubrey:,OK,go ahead,please.,Mr.Hall:,As you know,we had a disastrous hurricane here last month and part of our workshop was damaged.That halted production for 10 days,.,Script,Mr,.Aubrey:,Yes,you told me.,Mr.Hall:,So,er,theres a backlog of orders to fi ll.,Mr.Aubrey:,I understand but,Mr.Hall:,Were working at full capacity,but the earliest delivery date we can make is the last week in September.,Mr.Aubrey:,Im afraid thats not good enough.,Mr.Hall:,Why not,?,Mr.Aubrey:,The engines have to be installed after we receive them.That takes time.I do hope youll appreciate our position,Harry.Cant you arrange delivery for September 20th?,Mr.Hall:,Mm!We can try but we cant guarantee it.,Mr.Aubrey:,If not the 20th,then when,?,Script,Mr.Hall:,We can guarantee September 25th.,Mr.Aubrey:,Why the 25th?,Mr,.Hall:,Thats the date the ship is scheduled to arrive.We cant make an earlier shipment because production wont be complete in time.,Mr.Aubrey:,Let me see,itll take about a week for onward transport to the destination so we wont be able to install the engine until the 5th of October.,Mr.Hall:,Yes,Im sorry.We can try to meet an earlier date but I dont hold out much hope,.,Script,Mr,.Aubrey:,OK,lets make it the 25th.But we must insist absolutely on September 25,th,as the last possible date.,Mr.Hall:,Fair enough.,Mr.Aubrey:,All right,then.Lets make it the 25th of September.But if it is possible earlier then all the better.,Mr.Hall:,Of course.You can count on me.Ill do my best.,Post-viewing,Work in pairs.Suppose you are the seller and the buyer respectively.Make up a dialogue according to the following situation.,Part V,Language Focus B,Talking about delivery delays,Follow-up Practice,1.Listen to the telephone conversation.Choose the correct answer to each question.,Script,c,c,a,b,Script,Man:,Hello.,Woman:,Hello,this is the Sales Managers office.How can I help you?,Man:,Can I speak to the Sales Manager,please?,Woman:,Im afraid hes engaged at the moment.Can I help you?,Man:,Yes,Im Ray Hansen from Verity.I was promised delivery of some office,furniture a week ago,and it still hasnt arrived.,Woman:,Im sorry to hear that,Mr.Hansen.,Man:,You sent an invoice,though,but Im not going to pay it until I get the goods.,Woman:,That goes without saying,Mr.Hansen.Could you give me the invoice number,?,Script,Man,:,AD1811.,Woman:,Thank you.Ill ask the Sales Manager to look into the matter as soon as I can get hold of him.,Man:,And please tell him we need the furniture urgently.,Woman:,All right.Im very sorry theres been a delay.,Man:,Youll ring me back later this afternoon,then?,Woman:,Yes,of course.,Man:,Good.I look forward to hearing from you.Goodbye.,Woman:,Goodbye,Mr.Hansen.,Follow-up Practice,2.Work in pairs.Listen to the conversation again and discuss the following questions.,Part VI,Video 2,Dealing with a wrong delivery,Pre-viewing,1.Work in pairs.What may cause delays in delivery?List all the factors you can figure out.,2.Look at the following pictures to have a rough idea of the video.,Viewing,1.Watch the video.Note down the reason for the wrong delivery and solution to the mistake.,00:05/03:00,Script,Viewing,1.Watch the video.Note down the reason for the wrong delivery and solution to the mistake.,Script,Script,Dealing with a wrong delivery,Mr.Backer:,Hello,Ms.Lester.Havent seen you for a long time.,Ms.Lester:,Hello,Mr.Backer.Nice to see you again.Unfortunately,we have a problem!Ive just received a fax from my head office and it seems there may have been some misunderstanding about our last order.,Mr.Backer:,Oh dear,what seems to be the problem?,Ms.Lester:,The consignment arrived at the port yesterday on time,but while unloading,we noticed that the goods were not the A1 quality we ordered.,Mr.Backer:,Really!Oh,Im terribly sorry.Something must have gone wrong.Let me check this on the computer.Er.Oh dear,yes,Im afraid theres been a slipup in our Shipping Department.Im very sorry.Its certainly our fault.Mm.What would you like us to do about it?,Script,Ms.Lester:,Well,we can keep this delivery and try to find another buyer for it.But of course,wed need a price adjustment,say a 25%reduction on the lot.And wed need a new delivery of A1 quality dispatched immediately.,Mr.Backer:,That sounds fair enough.Thank you.But just let me check our stock position.Yes,we can ship a delivery of A1 quality by the first available,steamer.Let me see,yes,actually theres one scheduled for the day after,tomorrow.Well make an immediate arrangement for the shipment.,Ms.Lester:,OK,thatll be fi ne.Lets hope the steamer arrives on schedule and we can have the goods by the middle of next month.,Script,Mr.Backer:,Well keep in touch with the shipping company and let you know if there are any problems.,Ms.Lester:,Good.Thank you.,Mr.Backer:,Ms.Lester,thank you very much for your cooperation.,Ms.Lester:,We hope youll help us out if were in difficulties sometime in the future.,Mr.Backer:,Yes,of course.Whenever you need us,well try our best to help.Thats a promise.,2.Watch the video again and decide whether the following statements are true(T)or false(F).,T,F,F,T,F,Post-viewing,Work in pairs.Choose a card and make up a dialogue according to the situation described on the card.,Card A:,Buyer:,The last consignment that arrived at the port was not what we ordered.,Seller:,Really!Oh,Im terribly sorry.Something must be wrong.Let me check this on the computer.Er.Oh dear,yes,Im afraid there has been a slip-up in our Shipping Department.Im very sorry.Its certainly our fault.Mm.What would you like us to do about it?,Buyer:,Well,wed like you to take the wrong goods back and send us the goods we ordered right away.,Seller:,Certainly.Ill check our stock position.Yes,we can ship a consignment of the correct goods by the first available steamer.Actually theres one scheduled the day after tomorrow.Well try our best to make an immediate arrangement for the shipment.,Buyer:,Oh,thatll be fine.I believe the steamer will arrive on schedule.And the extra cost of the freight will be borne by you?,Seller:,No problem.Im very sorry for the inconvenience and thanks again for your cooperation.,Sample,Part VII,Business Culture,Text Bank,THANKS,
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