星级饭店大堂英语.doc

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星级饭店大堂英语 1_check in
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[00:00.00] Lesson One Guest Comes to Register
[00:30.71]第一课 请客人登记
[01:01.41]G:Hi,I’m here to check in.
[01:03.29]旅客:你好,我来登记入住。
[01:05.18]R:You must be Mr.Larson.
[01:07.46]登记员:你一定是Larson先生吧。
[01:09.75]G:Yes,that’s right.
[01:11.33]旅客:是的，没错。
[01:12.91]R:Welcome to Tianjin International Building.
[01:15.18]登记员:欢迎你住进天津国际大厦。
[01:17.45]Would you please fill out this registration form?
[01:19.74]请你填一下这份登记表好吗？
[01:22.02]R:Thank you ...Excuse me,sir.You forgot to fill in your visa number.
[01:25.30]登记员:谢谢你.......对不起，先生，你忘记填写签证号码了。
[01:28.58]G:Did I?Let me see that...Oh,sorry...Here you are.
[01:32.76]旅客:是吗？让我看看...... 喔，对不起...给你。
[01:36.94]R:And would you sign here,please? Thank you.
[01:39.67]登记员:先生,请你在这里签一下字，谢谢，
[01:42.40]May I see your passport,please ...Thank you.
[01:45.48]我能看一下你的护照吗？......谢谢。
[01:48.56]Would you mind leaving your passport here for an hour or so?
[01:51.24]您介不介意把您的护照放在这儿一小时左右？
[01:53.92]We must/have to make a copy of your passport and visa for our records.
[01:56.85]我们需要复印一份保留。
[01:59.77]Lesson Two Guest’s Visa Is Invalid
[02:14.82]第二课 客人的签证无效。
[02:29.86]R:I’m sorry,your visa has expired.
[02:31.93]登记员:对不起，您的签证过期了。
[02:33.99]G:What?You’re kidding!Let me see that...There must be some mistake.
[02:38.86]旅客:怎么会呢？你在开玩笑！让我看看......肯定是弄错了
[02:43.74]I don’t understand how that could be.
[02:45.96]我真不明白怎么会这样呢？
[02:48.18]R:I’m afraid you’ll need to go to the Public Security Bureau
[02:51.12]登记员:恐怕您得先到公安局
[02:54.05]to have your visa extended before we can have you check in.
[02:57.28]办理签证延期手续，然后才能登记住宿。
[03:00.51]It’s not far from here.A taxi can take you there in five minutes.
[03:04.05]公安局离这不远，乘出租车去只需五分钟。
[03:07.59]Lesson Three Introducing Facilities
[03:22.81]第三课 介绍设施
[03:38.04]R:You’re in room 2904.Here are your keys.
[03:41.77]登记员:您的房间号是2904，这是钥匙，
[03:45.49]This is the key to your apartment.And this key is for your mailbox.
[03:49.72]这把钥匙是房间的，这把钥匙是信箱的，
[03:53.95]The mailboxes are on the other side of this wall.
[03:56.45]信箱在这面墙的另一侧。
[03:58.94]This is your temporary I.D.card.
[04:01.16]这是您的临时身份证，
[04:03.38]The real one will be ready in a week or two.
[04:05.60]正式的身份证将在一两个星期内准备好。
[04:07.82]If you show this,you can get a 10% discount at the restaurants here.
[04:11.65]出示这个身份证，您可以在我们饭店享受10%的优惠，
[04:15.48]Also,with this you can use the Health Club for free.
[04:18.60]并可以免费使用健康中心。
[04:21.72]G:What kind of restaurants are there in your hotel?
[04:24.75]旅客:在饭店里面有哪几种风味的餐厅？
[04:27.78]R:At T.I.B.-that’s what we call Tianjin International Building-
[04:31.52]登记员:在 T.I.B.就是我们说的天津国际大厦
[04:35.25]we have two Chinese restaurants,a Japanese restaurant,
[04:38.58]-拥有两个中餐厅、一个日式餐厅，
[04:41.91]a western restaurant and bakery.
[04:43.74]一个西餐厅和面包房。
[04:45.57]The western restaurant is on the first floor.
[04:47.49]西餐厅在一楼，
[04:49.41]Also,there is a supermarket on the second floor,
[04:51.89]二楼有一个超级市场，
[04:54.37]the Health Club is on the third floor,
[04:56.75]健康中心在三楼，
[04:59.13]and the Business Center is on the fourth floor.
[05:01.36]商务中心在四楼。
[05:03.60]G:I have a question,and I park my car in the back parking lot?
[05:07.42]旅客:有一个问题我能把车停在后边的停车场吗？
[05:11.25]R:You can contact the Estate Department on the fourth floor about getting a parking permit.
[05:14.83]登记员:你可以和四楼的营业部联系办理一张停车证。
[05:18.41]Lesson Four Showing Guest to His Room
[05:33.90]第四课 带客人去他的房间
[05:49.39]R:May I show you to your room?
[05:51.57]登记员:我可以带您去你的房间吗？
[05:53.75]G:Okay.
[05:55.12]旅客:可以。
[05:56.49]R:Here,let me help you with your bags.
[05:58.62]登记员:来,让我帮您提包。
[06:00.75]G:Thanks.
[06:01.93]旅客:谢谢。
[06:03.10]R:(if there are blocking the way )Excuse me,may I come through,please
[06:06.07]登记员:（如果客人正 站在电梯前挡住了路）劳驾，过一下行吗？
[06:09.03](in the elevator)Your room is on the 29th floor.
[06:11.07]（在电梯内）您的房间在29层。
[06:13.11]This way,please.After you.This is your room.
[06:16.23]请这边走，您先请。这是您的房间，
[06:19.35]By the way,you probably know you can’t drink the tap water.
[06:21.99]顺便说一下，您可能知道不能直接饮用自来水，
[06:24.63]You must drink boiled water.Or you can buy bottled water.
[06:27.71]您必须喝煮开的水，或者您可以买瓶装的水。
[06:30.79]G:Oh,thanks for telling me.
[06:32.62]旅客:喔，谢谢你告诉我这些。
[06:34.45]R:If there’s anything we can do for you please let us know.
[06:38.03]登记员:如果有什么需要我们做的,请告诉我们。
[06:41.61]The extension for the front desk is "6".
[06:44.19]前台的分机号码是“6”。
[06:46.78]G:Okay.Thanks.
[06:48.31]旅客:可以，谢谢。
[06:49.84]Lesson Five If Receptionist Is a Lady
[07:05.17]第五课 如果接待员是一位女士
[07:20.50]R:You’re in room 2902.
[07:22.78]接待员:你在2902房间。
[07:25.05]Kenny will help you with your bags./Kenny will show you the way.
[07:28.43]Kenny 会帮助您搬运行李/带您去房间。
[07:31.81]G:Thank you.
[07:33.54]旅客:谢谢。
[07:35.26]Lesson Six Guest Wants to Park His Bicycle
[07:50.49]第六课 客人想停放他的自行车
[08:05.72]G:Where can I park my bicycle?
[08:07.55]旅客:我的自行车停放在哪儿？
[08:09.38]R:You can park your bicycle under the awning in the back lot,
[08:12.06]登记员:你可以将自行车停放在后院车棚内，
[08:14.73]but you need to get a bicycle tag first.
[08:16.86]但需要先领取停放车牌。
[08:18.99]There’s a one hundred yuan deposit for the bicycle tag.
[08:21.86]办理停放车牌需要100元的押金。
[08:24.74]You can give the deposit to the cashier,or if you like,
[08:27.22]你可以去收银台办理押金手续，如果你愿意，
[08:29.70]you can give it to us and we’ll bring it to the cashier for you,
[08:33.03]也可将钱交给我们，我们将钱交到收银台，
[08:36.36]then give you the receipt.
[08:38.03]然后将收据交给您。
[08:39.71]G:Okay.Why don’t you do it for me?Here you are.
[08:43.28]旅客:好的，那还是请你帮我办这个手续，好吗把钱给你吧，在这。
[08:46.86]R:One hundred yuan.Okay.
[08:49.99]登记员:正好100元。
[08:53.11]We’ll bring the receipt up to your room when we get it.
[08:55.38]我们开来收据后会送到您的房间。
[08:57.65]G:Thank you.
[08:59.43]旅客:非常感谢。
[09:01.20]R:(knocks)Hello,Mrs. Lightsey.
[09:03.43]登记员:（敲门）您好，Lightsey 太太，
[09:05.65]Here’re your bicycle tag,and this is the receipt for your deposit.
[09:09.08]这是您的停放车牌，这是您的押金收据。
[09:12.52]It’s very important that you keep the receipt
[09:14.64]请你一定保存好收据，
[09:16.77]or you will not be able to get your deposit back when you leave.
[09:19.40]否则您离开时将取不回押金。
[09:22.02]G:All right.Thank you for your help.
[09:24.81]旅客:好的，谢谢你的帮忙。
[09:27.59]R:My pleasure.
[09:29.05]登记员:很高兴为您服务。
星级饭店大堂英语 2_change money
[00:00.00] Lesson One Normal Transaction
[00:24.84]第一课 正常办理业务
[00:49.68]G:I'd like to change some money.
[00:51.81]旅客:我要换一些钱。
[00:53.94]C:How much do you want to change?
[00:55.77]店员:请问要换多少钱？
[00:57.60]G:$200.What's the rate today on American dollar?
[01:00.98]旅客:200美元。请问今天美元的牌价是多少？
[01:04.37]C:Just a moment,please.I'll check.
[01:06.40]店员:请稍等，让我查一下。
[01:08.44]The rate today is 8.2256 yuan to the dollar.May I have your room number?
[01:12.83]今天美元兑人民币的牌价是8.226。请问您的房间号码？
[01:17.22]...Could you sign here,please,and fill in your room number?
[01:20.64]......您能在这里签字并填写房间号码吗？
[01:24.06]Thank you.Just a moment,please.
[01:26.79]谢谢。请稍等.
[01:29.52]Here you are.That's 1,645.20 yuan
[01:33.54]给您，一共是1,645.20元，
[01:37.57](One thousand,six hundred and forty-five yuan and two jiao.)
[01:40.24]一千六百四十五元两角。
[01:42.92]Please count it.And here's your exchange slip.
[01:45.81]请点好。这是给您的水单。
[01:48.70]Lesson Two
[02:01.56]第二课
[02:14.43]Guest Wants to Change too Much Money
[02:16.45]客人要兑换大量的外币
[02:18.48]G:Hello.Can I change some money,please?
[02:23.16]旅客:你好，我能换一些钱吗？
[02:27.85]I'm afraid we don't have that much cash on hand.
[02:29.98]我们手头没有那么多现金。
[02:32.11]Could you change a little less today,then come back tomorrow to change the rest?
[02:36.24]您能今天少换一点儿，明天再来换余下的部分吗？
[02:40.37]G:Okay.What's the most I can change today?
[02:42.74]旅客:好吧，今天最多能换多少？
[02:45.12]C:Would $200 be enough?/The most we can change at one time is $200.
[02:48.91]店员:换200美元够用吗？/我们一次最多能兑换200美元。
[02:52.70]G:Well,I suppose it will have to do.
[02:54.77]旅客:好吧，我想只能这样了。
[02:56.85]Lesson Three
[03:09.48]第三课
[03:22.11]An Outsider Wants to Change Money
[03:24.29]一位来访客人想要换钱
[03:26.47]G:Hi.Is this where you change money?
[03:28.50]旅客:你好，请问在哪儿能换钱？
[03:30.52]C:Are you a guest here?
[03:32.19]店员:您是这里的客人吗？
[03:33.86]G:Oh,yes.I mean,I'm visiting here.
[03:36.29]旅客:噢，是的。我的意思是，我来这里是做客的。
[03:38.72]C:May I have your room number,please?
[03:40.60]店员:请问您的房间号码？
[03:42.48]G:Oh,I'm not staying here;I'm staying at another hotel.
[03:45.12]旅客:噢，我不住在这里；我住在别的饭店。
[03:47.76]C:I'm sorry.
[03:49.59]店员:对不起，
[03:51.42]I'm afraid we can only change money for our guests staying here.
[03:54.20]我们只为住在本饭店的客人提供兑换服务，
[03:56.98]G:Oh well.Could you tell me some place nearby where I could change money?
[03:59.96]旅客:哎，好吧。你能否告诉我附近哪儿可以换钱吗？
[04:02.94]C:Yes.You can change money at the Bank of China on the second floor.
[04:06.36]店员:是的，您可以在二楼的中国银行去兑换，
[04:09.78]It's near the Air Office.
[04:11.66]它在航空售票处附近。
[04:13.54]Lesson Four
[04:25.77]第四课
[04:38.00]Cashing Traveller's Checks
[04:40.18]兑现旅行支票
[04:42.36]C:May I help you?
[04:43.83]出纳:您有什么是吗？
[04:45.31]G:Yes,I'd like to cash some traveller's checks.
[04:48.43]旅客:是的，我想兑现一些旅行支票。
[04:51.55]C:How much?
[04:52.73]出纳:换多少？
[04:53.90]G:100 pounds.
[04:55.43]旅客:100英镑。
[04:56.96]C:Would you sign the checks ,please?
[04:58.84]出纳:请在支票上签字，好吗？
[05:00.72]G:I'm afraid I already did.
[05:02.84]旅客:对不起，我已经签过字了。
[05:04.95]C:That's all right,but please sign them again on the back.
[05:08.04]出纳:没关系，但是请您在支票后面再签一个字。
[05:11.12](Guest signs them as cashier watches )May I see your passport,please?
[05:13.55]（客人当着出纳员面签了字）我能看一下您的护照吗？
[05:15.98]...Thank you.Would you sign here and fill in your room number,please?
[05:19.45]......谢谢。请您在这里签字并填写房间号码，行吗？
[05:22.93]Thank you.That's 1,309.60 yuan.Please count it to make sure it's correct.
[05:28.25]谢谢。一共是1,309.60元，请您点清钱数。
[05:33.58]Lesson Five
[05:46.21]第五课
[05:58.84]Guest Needs Change
[06:00.62]客人需要小额现钞
[06:02.40]G:Could I have some smaller bills,please?
[06:04.42]旅客:我想换一些小额现钞，行吗？
[06:06.45]C:Certainly.What denominations do you need?
[06:09.41]出纳:当然可以。你想要多大面值的？
[06:12.38]G:I need some tens.
[06:14.26]旅客:我需要一些10元的。
[06:16.14]C:How about if I give you a fifty and five tens.Will that be enough?
[06:19.70]出纳:如果给您一个50元的和五个十元的，够用吗？
[06:23.27]G:Yes,that's good.Thank you.
[06:25.40]旅客:是的，太好了。谢谢。
[06:27.53]C:You're welcome.
[06:29.96]出纳:不客气。
星级饭店大堂英语 3_laundry charge
[00:00.00] Lesson One
[00:23.46]第一课
[00:46.92]Guest Thinks Bill Is too High
[00:48.89]客人认为费用太高
[00:50.86]C:Good afternoon,Finance Department.
[00:53.80]店员:下午好，财务部。
[00:56.74]G:Hello.I have a question about my bill.
[00:59.72]旅客:你好，我想询问一个关于账单的问题。
[01:02.69]C:May I have your room number,please?
[01:04.46]店员:请问你的房间号码？
[01:06.22]G:3309.
[01:08.19]旅客:3309。
[01:10.16]C:3309.And what's your question,ma'am?
[01:13.40]店员:是3309房间，你有什么问题吗，女士？
[01:16.64]G:The laundry charge is too high.
[01:17.10]旅客:洗衣费太高。
[01:17.56]I only used the laundry service twice last month.
[01:20.13]上个月我只洗过两次衣服，
[01:22.70]It can't be 420 yuan.It's impossible.
[01:25.28]不可能是420元。
[01:27.85]C:Just a moment,please.Let me get your laundry slips for the last month
[01:32.08]店员:请您稍等，让我看一下您上个月的洗衣单
[01:36.31]...Thank you for holding.
[01:37.93]......谢谢您的配合。
[01:39.55]According to our records you used the laundry service four times last month.
[01:42.57]根据我们的记载，你上月共洗过四次衣服，
[01:45.59]I have our copies of your laundry bills here.
[01:48.11]我这也有一份您的洗衣单，
[01:50.63]Would you like to come down to and check them?
[01:52.81]您愿意下楼来核对一下吗？
[01:54.99]G:Yes,I would.Thank you.
[01:56.73]旅客:是的，我愿意。谢谢你。
[01:58.47]G:Hello.I'm here to see the laundry slips you charged me for.
[02:01.55]旅客:你好，我来看洗衣费用账单。
[02:04.63]C:You're Mrs. Jackson in room 3309?
[02:07.15]店员:您是3309房间的 Jackson 夫人吗？
[02:09.67]G:Yes,that's right.I think there must be a mistake.
[02:12.70]旅客:是的，我想是弄错了。
[02:15.73]I only used the laundry service twice last month.
[02:18.16]我上个月只洗过两次衣服。
[02:20.59]C:Here are your laundry slips.
[02:22.97]店员:这是您的洗衣单。
[02:25.35]G:There I told you.These two are not ours.
[02:27.98]旅客:我不是说过吗，那两次不是我们洗的。
[02:30.62]C:That's not Mr. Jackson's signature?
[02:32.65]店员:那不是Jackson先生的签名吗？
[02:34.67]G:No,it's not.
[02:36.13]旅客:对，不是。
[02:37.60]I think this says 3307,although I can see how you might think it's 3309.
[02:43.23]虽然我看这也像是3309房间，但是我认为是3307房间，
[02:48.86]It's not so clear.
[02:50.38]这写的不太清楚。
[02:51.91]C:Let me see...Yes,I see what you mean.
[02:55.03]店员:让我看看......是的，我明白了。
[02:58.16]Okay,I'll check the signature of the guest in room 3307.
[03:01.59]好吧，我将核对一下3307房间客人的签字。
[03:05.03]G:Well anyway,they're not ours.
[03:07.05]旅客:好了，不管怎么样，不是我们的签字。
[03:09.07]So could you please take them off my bill?
[03:10.99]你们能不能将这些费用从我的账单上减掉？
[03:12.91]C:(smiling )I will.I'm sorry for the mistake.
[03:15.94]店员:（微笑）我会的。对不起，是我们弄错了，
[03:18.97]I'll change it for you...Okay.The total is 200 yuan.
[03:22.55]我把费用给您改一下.......总计是200元。
[03:26.13]G:That's better.And here you are.(gives chashier 200 yuan)
[03:28.20]旅客:那就好，给你。(客人给出纳200元钱）
[03:30.26]Oh-could you please print up a new bill for us?
[03:32.48]噢，能不能给我们重打一份账单？
[03:34.70]Mr.Jackson needs this to turn into his company to get reimbursed.
[03:37.57]Jackson先生需要把这份账单交给公司报销。
[03:40.45]C:Certainly.Could you wait a moment,please?
[03:42.93]店员:当然可以。请您稍候。
[03:45.41]Lesson Two
[03:58.28]第二课
[04:11.14]Mistake in Addition
[04:12.90]账单计算错误
[04:14.67]C:Here are the copies of your laundry slips.
[04:17.65]店员:这是给您的一份洗衣账单。
[04:20.62]G:Hmm.Something doesn't look right here.The figure's just too high.
[04:24.50]旅客:嗯，这里好像不太对，数目太大了，
[04:28.38]Could you just check the addition on these charges again?
[04:30.81]你能不能在核对一下费用的合计？
[04:33.24]C:Certainly...(adds them up, frowns,adds them up again)
[04:34.47]店员:当然......（计算，皱眉，又计算）
[04:35.70]Oh you're right! There is a mistake.
[04:38.58]噢，您是对的！这儿弄错了。
[04:41.47]It should be 320 yuan,not 420 yuan,I'm sorry.
[04:45.44]应该是320元，不是420元，非常抱歉。
[04:49.41]G:Never mind.But I knew it was too high.
[04:51.63]旅客:没关系。我知道刚才的费用太高了。
[04:53.85]Lesson Three
[05:06.53]第三课
[05:19.22]Guest Agrees after Seeing Laundry Slips
[05:22.16]客人看过洗衣账单后同意按账单付费
[05:25.09]C:Here are the copies of your laundry bills.
[05:27.43]店员:这是您的洗衣账单。
[05:29.77]G:Let me see.I think this one's wrong.
[05:33.15]旅客:让我看看。我认为这项是错的
[05:36.54]I didn't wash three pairs of pants,I washed only one.
[05:39.57]我没有洗过三条裤子，只洗过一条裤子。
[05:42.60]C:May I see?...Well,it has your signature on it,sir.
[05:45.93]店员:能让我看一下吗？嗯，先生，
[05:49.26]I'm afraid we have to accept this as the record.
[05:51.63]账单上有您的签字。对不起，我们不得不以您的签字为准。
[05:54.01]G:I guess you're right;I did sign them all.
[05:57.49]旅客:我想你是对的,我确实签了字。
[06:00.96]I just can't believe it's so expensive!(sighs)
[06:03.09]我只是不相信费用会这么贵！（叹气）
[06:05.22]C:Would you like to pay now?
[06:07.41]店员:您要不要现在付款？
[06:09.61]G:Ok