剑桥商务英语教程华夏版课堂教学unit1省名师优质课赛课获奖课件市赛课百校联赛优质课一等奖课件.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。,Basic Skills and Techniques for Talking,to People in Business Situations,The emphasis throughout is on encouraging students to consider and re-evaluate the social functions of English.In business,this is particularly important,as students may be dealing with all kinds of people in English.Your first impression on them the way you behave functions fundamentally in your career.,Unit 1 Face to face,*,1/33,Objectives,This unit deals with communication skills in business world,including skills of greeting,asking questions,and skills about how to build up good relationship.,2/33,Focus,Giving your visitors a good impression,Nationalities,Talking about your enjoyment about your work,3/33,1.1 First Impressions,A Discussion,look at the pictures,describe the people and discuss the questions:,what impression does each person give?,Which person seems the most welcoming?,4/33,short _ curly,long _ wavy,shoulder length_,blond,hair _ grey,brown _ red,dark _,black _,dyed _,straight _,_,_long,_large,_flat,_greek nose,_hawk nose,_,_brown,_grey,_blue,_large,_deep-set,_dark,eyes,nose,hair,face,_oval,_round,_square,_long,_wrinkled,_freckled,_red cheeked,_narrow mouth,_thin lips,Describing people,5/33,B.Finding more vocabulary of describing people:,hospitable,enthusiastic,polite,talkative,kind,generous,alert,friendly,confident,calm,honest,skillful,sophisticated,helpful,intelligent,nice,optimistic,punctual,practical,amicable,cordial,reliable,etc.,indifferent,sleepy,lazy,clumsy,stupid,prejudiced,inefficient,nasty,unhelpful,off-hand,rude,pessimistic,detached,in-cooperative,self-centered,selfish,conservative,hostile,inactive,tricky,etc.,6/33,Introductions and Greetings,Id like to introduce myself.,Id like to introduce to .,Let me introduce myself.,Let me introduce to .,May I introduce myself?,May I introduce you to ,Mr.?,Have you two met before?,Id like you to meet .,Do you know?,Formal ways of greeting at first meeting:,How do you do?,Pleased to meet you.,Glad to know you.,Nice to meet you.,Informal ways of greeting at first meeting:,Good afternoon!,Hello!,Hi!,Ways of greeting,between acquaintances:,Hello!/Hi!,Good afternoon,How are you?,How is everything(with you)?,How are things,(with you)?,How are you doing/getting on/along?,7/33,4)What can you say concerning Small talks?,a.Ive been looking forward to meeting you.,b.It must be a couple of years since we last met.,c.when did you actually arrive?,d.Did you have a good journey?,e.Can you tell me something about your hometown?,f.Do you like playing foot ball?,g.What do you think of Guangzhou weather?,h.How is your family?,i.Do you need any help?,j.Where are you staying?,k.Is this your first visit to?,l.Where do you come from in Argentina?,m.Whereabout do you come from in?,n.How is werther in your city?,o.Do you play any sports?,p.What do you usually do on weekends?,q.What kind of food do you like?,8/33,1.2 Its a small world,9/33,Nigeria,kenya,south Africa,Egypt,Tunisia,Algeria,Morocco,Ghana,Japan,Korea,China,Indonesia,Cambodia,Malaysia,Thailand,India,Pakistan,Syria,Saudi Arabia,Kuwait,Lebanon,Egypt,Abu Dhabi,Iraq,Brazil,Argentina,Venezuela,Chile,Peru,Uruguay,Guyana,Colombia,France,Germany,Italy,Holland,Belgium,Luxembourg,UK,Denmark,Ireland,Greece,Spain,Portugal,Austria,Sweden,Finland,Malta,Cyprus,Poland,Hungary,Czech,Slovak,Slovenia,Estonia,Latvia,Lithuania,Romania,Bulgaria,Switzerland,Russia,Yugoslavia,Monaco,Iceland,Vatican,Turkey,10/33,What is non-verbal communication?,What is the proper way of shaking hands with different persons?,What does a little humor demonstrate?,What judgments do we make on nonverbal messages?,11/33,1.3 What do you enjoy about your work?,A related vocabulary,accountant day-to-day tackle a job,deadlines finance business development,responsibilities generate computer systems,trouble-shooting back-up loose cable,solve problems hectic be confronted with problems,encounter problems resolve problems hands-on,programming applications environment,ambitious prospects,ledger,12/33,Listen to the four people talking about there work.Complete the notes.,1.,Ian McShane,Ian McShane,is an accountant,He is responsible for:,day-to-day accounting,He enjoys:,1 Different jobs,2 Deadlines,3 Dealing with finance,He doesnt enjoy:,Being difficult with people to get money out of them.,13/33,2.,Lesley Trigg,Lesley Trigg,is an administrator,Her responsibilities are:,1 Correspondence,2 Arranging meetings,3 Organizing travel,She enjoys:The people she works with,She doesnt enjoy:,Not being busy(She has to wait for people to generate work),14/33,3.,Patrick Verdon,Patrick Verdon,is a systems administrator(this is a trouble-shooting kind of job),His responsibilities include:,1 back up of data,2 Installation of machines,operating system and the software product.,He enjoys the challenge,He doesnt enjoy:,1 doing routine back-ups,2 Working late,15/33,4.Paul Lockwood,Paul Lockwood,is a training officer,He provides training courses for customers and agents.,He enjoys:,1 Direct contact,2 Direct knowledge,3 Stimulating environment,He doesnt enjoy:,Not being able to do hands-on programming(He only shows people how to do it),16/33,Job Responsibilities,of a personnel staff,of an accountant,of a secretary,deal with relationships between-,management and work force-,recruit new staff-,interview applicants-,promote staff-,train staff-,fire-,retire-,-budget,-accounting,-deal with,financial matters,-make/receive telephone calls,-make/take notes,minutes,messages,-deals with files,correspondence,-write memos,reports,-work at computer word process,-receive guests,visitors,-arrange meetings,their,venues etc.,-make appointments,1.3 What do you enjoy about your work?,17/33,of a sales man,of a research man,of a manager,-marketing promotion,-introduce products,-demonstrate products,-complimentary present,-persuade customers,-launch campaign,-advertisement,-bargain about price,-offer discount,-design,-market research,-product research,-experiment,-technology,-packaging,-focused customer,-make decision/plan,-handle difficult situations,-deal with problems and,complaints,-sign contracts,-attend conferences,-negotiation,-organization,Job Responsibilities,18/33,1.4 Its not just what you say?,英美人姓名 英美人姓名排列是名在前姓在后。如John Wilson译为约翰维尔逊，John是名，Wilson 是姓。又如Edward Adam Davis译为爱德华亚当戴维斯,Edward是教名，Adam是本人名，Davis为姓。也有人把母姓或与家庭关系亲密者姓作为第二个名字。在西方，还有些人沿袭用父名或父辈名，在名后缀以小（Junior）或罗马数字以示区分。如John Wilson,Junior,译为小约翰维廉，George Smith,译为乔治?史密斯第三。妇女姓名，在结婚前都有自己姓名，结婚后普通是自己名加丈夫姓。如玛丽?怀特（Marie White）女士与约翰?戴维斯（John Davis）先生结婚，婚后女方姓名为玛丽?戴维斯(Marie Davis)。书写时常把名字缩写为一个字头，但姓不能缩写，如G.W.Thomson,D.C.Sullivan等。口头称呼普通称姓，如“怀特先生”、“史密斯先生”。正式场所普通要全称，但关系亲密常称本人名。家里人，亲友之间除称本人名外，还惯用昵称（爱称）。以英文为本国文字国家，姓名组成称呼基本与英、美人一样。,19/33,法国人姓名 法国人姓名也是名在前姓在后，普通由二节或三节组成。前一、二节为个人名，最终一节为姓。有时姓名可达四、五节，多是教名和由长辈起名字。但现在长名字越来越少。如：Henri Rene Albert Guy de Maupassant译为：亨利?勒内?阿贝尔?居伊?德?莫泊桑，普通简称Guy de Maupassant居伊?德?莫泊桑。,西班牙人和葡萄牙人姓名 西班牙人姓名常有三、四节，前一、二节为本人名字，倒数第二节为父姓，最终一节为母姓。普通以父姓为自己姓，但少数人也有用母姓为本人姓。如：Diego Rodrigueez de Silva y Velasquez译为迭戈?罗德里格斯?德席尔瓦贝拉斯克斯，de是介词，Silva是父姓，y是连接词“和”，Velasquez是母姓。已结婚妇女常把母姓去掉而加上丈夫姓。葡萄牙人姓名也多由三、四节组成，前一、二节是个人名字，接着是母姓，最终为父姓。简称时个人名普通加父姓。,20/33,俄罗斯人和匈牙利人姓名 俄罗斯人姓名普通由三节组成。如伊万?伊万诺维奇?伊万诺夫（），伊万为本人名字，伊万诺维奇为父名，意为伊万之子，伊万诺夫为姓。妇女姓名多以娃、娅结尾。妇女婚前用父亲姓，婚后多用丈夫姓，但本人名字和父名不变。如尼娜?伊万诺夫娜?伊万诺娃（），尼娜为本人名，伊万诺夫娜为父名，伊万诺娃为父姓。,匈牙利人姓名，排列与我国人名相同，姓在前名在后。都由两节组成。如纳吉?山多尔（Nagy Sandor），简称纳吉。有妇女结婚后改用丈夫姓名，只是在丈夫姓名后再加词尾“ne”，译为“妮”，是夫人意思。姓名连用时加在名字之后，只用姓时加在姓之后。如瓦什?伊斯特万妮（Vass），或瓦什妮（）是瓦什?伊斯特万夫人。妇女也可保留自己姓和名。,21/33,日本人姓名次序与我国相同，即姓前名后，但姓名字数经常比我汉族姓名字数多。最常见由四字组成，如：小坂正雄，吉田正一，福田英夫等。前二字为姓，后二字为名。但又因为姓与名字数并不固定，二者往往不易区分，因而事先一定要向来访者了解清楚，在正式场所中应把姓与名分开书写，如“二阶堂 进”，“藤田 茂”等。普通口头都称呼姓，正式场所称全名。日本人姓名惯用汉字书写，但读音则完全不一样。,缅甸人姓名 缅甸人仅有名而无姓。我们常见缅甸人名前“吴”不是姓而是一个尊称，意为“先生”。惯用尊称还有：“杜”是对女子尊称，意为“女士”，“貌”意为“弟弟”，“玛”意为“姐妹”，“哥”意为“兄长”，“波”意为“军官”，“塞耶”意为“老师”，“道达”是英语Dr.译音即“博士”，“德钦”意为“主人”，“耶博”意为“同志”等。,22/33,1.4 Its not just what you say?,What do you know about the effects of the B telling about,on P 13?Talk about it in pairs.,2)Non verbal communication makes great differences as,well as verbal communication.Have you any examples?,5)How much do you know about non verbal communication?,3)Do 2 in A.,4)Do C in B in pairs or groups of four;pay attention to,cultural differences.,No unified keys for reference.,23/33,Communication face to face,attention to in the first,meeting with business partner,avoidance of misunderstanding,in communicating with business,partners(methods),different forms of,communication,Non-verbal,physical appearance,facial expressions,Wearing apparel,Posture,gesture,eye contact,touch,space and distance,Punctuality,Silence,odour,eye contact,summarizing,paraphrasing,echoing,speaking slowly,enunciating,avoiding idioms,body language,double checking,using visual aids,listening attentively,Verbal:,Greet,Introduce,Know,manners and customs,Tone,voice,Small talk,faxes,letters,e-mails,phone calls,memos,notes,24/33,Vocabulary:embark on,employment interview,importance of a,good impression,pay attention to,physical appearance,shower,in the,mirror,trim the moustache,shave,the beard,with razor,lotion,be splashed,smell as good as,mutter,do anything for a job,freshly ironed shirt,suit and tie,shined shoes,briefcase,precisely eight fifteen,knock slightly at,smile,motion sb.into the room,walk over,offer ones hand,grip firmly,sign of self-confidence,release ones hand,sit,be about to begin,nonverbal situation before an interview for a job,Try to imagine an interview by a person without his uttering,any words by using the above related vocabulary.,25/33,1.5 Developing relationships,This section looks at the way a relationship changes,generally becoming more friendly as time goes on.We also consider the different ways of talking to different kinds of people,depending on your relationship.Particularly important in this section is small talk:talking about things that are not connected with business.,26/33,A Listening,Listen to the five conversations and decide their relationship,Tony and Bob have a cordial,informal relationship.Tony is an overseas sales rep and Bob is the Export Sales Manager.Theyre talking about problems Tony encountered on a visit to a client in Copenhagen.,1.,27/33,2.,Mr.Allen is very friendly and informal but is superior to Barry and Susanna,who are new to the company.Mr.Allen is probably office manager and the other two are clerical staff.Mr.Allen is explaining who is who in the office.,28/33,3.,Mr.Green behaves very much as Martins boss(he is,quite authoritarian)Mr.Green is probably the transport,manager and Martin is a driver.They are talking about,Martin collecting someone at the airport.,29/33,4.,Geoff is more experienced and probably senior to Mandy.,They have an informal relationship.They are probably,commercial artists or designers.Shes asking him to,evaluate some work she has done.,30/33,5.,Tony is junior to Mrs.Lang,she is his boss and they have,a fairly formal relationship.We cant tell what their jobs,are.They are talking about Tony having time off on Friday.,31/33,B Discussion,The issue of what topics are suitable when talking to strangers(particularly if they are clients whom you must impress,rather than embarrass)is quite complex,and rather personal.Clearly there are no hard-and-fast rules about this,but probably politics and religion are no-go areas,and your own family might be a too personal topic to talk about at the start of the meeting.,Among the other topics might be:holidays,travel,public transport,sports,entertainment,weather,hobby,common interests and any other interests you and the other person have in common.,32/33,Sum-up,In this unit,we learnt:,How to make the good first impression,How to make self-introduction and start “small talk”,Some information about nationalities,How to talk about your work,33/33,