商务英语-口语.doc

商务英语-口语
第一课时
(1) 词汇方面
commercial
e.g. The TV show was interrupted by too many commercials.
prospect
e.g. He called on some prospects but failed to make a sale.
make
e.g. These products are of Chinese make.
The factory manufactured five makes of tractors.
(2) 短语方面
2 soft selling hard selling
Some sales people adopt a direct ‘hard sell’ approach, while others use a more indirect ‘soft
sell’ approach.
have a bad year
The corporation is having a bad year and it will probably be necessary to dismiss a few office staff.
break into/penetrate the market
There is chance that we’ll manage to break into the UK market
(3) 句型方面
I am writing to you concerning… You can’t miss it. I can’t agree more. It may have slipped your
mind, but… You can always reach me at the number… We would very much appreciate it if you could…
I noted with interest your advertisement for… Yes, that’s true, but on the other hand… That’s exactly
what I think. Maybe, but don’t you think…? You are wanted on the phone. As requested, we enclose for
your attention…
《Pass Cambridge Vantage》
Teamwork, Entertaininga client, Brand power, New premises, Health and safety, Business travel, Marketing disasters,
Going global是BV常考的商务专题。下面以Brand power举例说明：
1． 掌握商务词汇短语
E.g. to buy/develop/launch/sell/test/own/stretch/damage a brand
E.g. brand image/leader/loyalty/name/power/stretching
2． 掌握相关商务知识
E.g. Explain why you brought one of the products.
strong sense of brand loyalty
reasonable price
good after-sales service
reliability of the product
good and consistent quality
user-friendly design
good value for money
in style
3． 掌握相关背景知识
Tesco, J Sainsbury, Asda

4 《Working in English》
* mock exam papers: 9 sets
ⅷ、Register for BV

ⅸ、Business Research
Answering business studies question
Business Studies is a skills based subject which tests students’ ability to use their knowledge. There are four basic
skills:
Level One Description/Identification
Level Two Explanation
Level Three Analysis
Level Four Evaluation
To gain the highest grades, candidates must show evidence of the higher skills
Key types of questions Responses should:
Identify/state/describe.. make a point
Explain/outline… make a point and develop it
Discuss… presenttwo sides of the debate
Examine/assess/analyse.. make a point and develop fully with some question of it
Critically assess/to what extent… explain both sides and evaluate
How to answer questions
Example question:
What determines the price of a product?
Example answer:
● The price of a product is influenced by the costs.1
● This is because firms have to charge a price which is greater than costs to make a profit.2
● However in the short run a firm may sell a product at a loss. This may be to gain market share or because the product is still at the introduction phase and has high research and launch costs.3
● Overall it depends on whether we are considering a short or long term pricing policy. Firms may be willing to make a loss in the short run. It will also depend on the objectives of the firm. Some public sector organisations, e.g. may
simply try to cover costs.
Example
Question: Should firms train their employees?
Answer:
By training their employees firms may be able to increase their profits BECAUSE trained staff are likely to be more productive and make les mistakes. Employees might also be more motivated BECAUSE they might be able to undertake more interesting work and BECAUSE managers are showing that they value their 5 staff (which can satisfy their esteem needs). HOWEVER training costs money and is not always successful.
It can also lead to a loss of production while staff are being trained. OVERALL, management will have to weigh up the potential benefits against the costs. If, for example, the firm has the necessary resources, the training is relatively cheap and is likely to lead to significant increases in productivity and profitability the firm likely to invest in it. If, ON THE OTHER HAND, the firm lacks the necessary finance and staff already have the skills required then training is LESS LIKELY.

第二课时
第一讲
Ⅰ Introduction to BV Speaking
format
conversation
presentation
discussion
criteria
pronunciation
vocabulary & grammar
discourse management
interactive communication
examiner
interlocutor
assessor
Cambridge examiner
Ⅱ Presentation Example
PART 2: Mini-presentation
A: WHAT IS IMPORTANT WHEN…?
Selecting applicants for a job
∙ Working experience
∙ Personal qualities
Sample 1
I choose topic A-what is important whenselecting applicants for a job. As to this topic, as far as Iam concerned, there are 3 things to consider.
First, I think working experience is very important when selecting applicants. Applicants who have already had the work experience in the relevant fields will learn the new job easier and quicker. And it will also save the company a lot of training fees if the applicant has related experience.
Second, we must consider the personal qualities of the applicants, such as personality and health.
Companies tend to employ people whose character fits a special job. For example, consulting company tends to employ applicant who is analytical and knowledgeable, but advertising agents like their employees to be energetic and creative.

6 Third, I believe language is of great importance when selecting applicants. Nowadays, we do business with people from all over the world. Always we buy goods from Africa, and sell our electronic product to Europe; a foreign language especially English is needed if the company wants to expand to the world. Applicants who can speak one or more foreign languages will have a better chance to get the job.
Sample 2
As we all know, the criteria used by HR professionals in screening and selecting applicants normallyincludesuch factors as working experience, personal qualities and communicative skills.
Firstly, we pay a lot of attention to working experience of the applicant. A person with a solid record of related experience is more likely to fit in with a new company. Therefore he or she can be trusted to fulfill the tasks and solve the problems in a more professional and competent way.
In addition to this, we also look at the personal qualities of the applicant. Does he or she has integrity, perseverance or ‘can do’ spirit? Surely any organization can benefit from the reliability, devotion and enthusiam of its employees.
Finally, good communicative skills such as interpersonal skills and team spirit are also becoming
an important precondition in selecting qualified employees.
B: WHAT IS IMPORTANT WHEN…?
Preparing for a job interview
∙ Studying the job advertisement
∙ Finding out about the company
Before you go for an interview, you must make preparations so as to face the interviewer with more confidence. They include studyingthe job advertisement, finding out about the company, preparing yourself psychologically, etc.
Firstly, you should study the job advertisement carefully so that you can match your knowledge, skills and abilities with the specifications required for the post. You must assure the interviewer that you have all the qualifications required, so you are the right sort of person they are looking for.
Secondly, you should know more about the company, such as its profile, structure, existing problems, requirements, campaigns and future plans. As a Chinese saying goes: “know the opponent and know yourself, and you can fight a hundred battles without defeat.”
Finally, you should also prepare yourself psychologically and this will help you combat stress.
Rehearsing the interview with your friends, for example, is a good relaxation exercise that can install confidence in you.

Ⅲ Presentation Discourse Management
1. Opening Sentence
Well, I’d like to make a short/brief/mini/one-minute presentation on the topic…
2. Body （一般讲 2-3个要点，根据语速和知识点调整）
First,…
Second….
Third,…
3. Closing Sentence
Anyway, that’s why I think so.
Thank you very much.
Thank you for taking your time.
Thank you for listening.

第三课时
第二讲
Ⅰ Conversation
PART 1: Exchange personal information
This part aims to prepare the candidate for phase 1 of the speaking test, which takes the form of an interview, with each candidate talking in turn to the examiner. This involves the candidate answering questions, responding to a comment or participatingin an exchange or greeting.
Activity 1:
Asking each other’s name (including spelling), hometown, occupation, hobbies
Further probing: describe your hometown (location, city, town, village) climate, population, etc.
Further probing: describe your occupation/ or major (if student), likes and dislikes about your occupation.
Further probing: asking each other about marital status/ with or without boy friend/girlfriend.
Asking for opinion on married/single life, which is better?
Further probing: asking each other about hobbies.
Possible Questions Suggested Answers and Note
1) What’s your registration number? ✧ My registration number is…
2) What’s your name?
How do you spell your name?
How do you spell your family name /
surname / last name? ✧ My last name is…
✧ My given name is…, but my friends
always call me…, my English name.
✧ You can call me…, if you like / wish.
✧ nickname

3) Where are you from?
Would you say it’s a good place to live in?
(Why?)
Do you like living in…?
Where would you like rather live…or…?
(Why?)
Do you think it would be better to live in…
or…? (Why?) ✧ Weather
✧ Transportation
✧ Environment
✧ Housing
Houses are pricey in this area.
✧ Night life (exciting, dynamic)
✧ Local people
✧ Local government
✧ Job opportunities

8 ✧ Resorts (skiing)
✧ Atmosphere
✓ selling points
Possible Questions SuggestedAnswers and Note
4) Do you come from a large family or a
small family?
Can you tell me a bit about…in your
family? ✧ Extended family
✧ Nuclear family
5) Do you work or are you a student in…?
What do you do?
What do you study?
What’s your major?
What do youlike most about your job?
(Why?)
What do you like most about your studies?
(Why?) ✓ Major v.
I majored in… , and minored in…
✧ Ever since I was a child, I was interested
in…
✧ Job Satisfaction
✧ Interesting & challenging
Travelingopportunity
Training (career development)
Financial benefits
Free Time
Do you have much free time?
How do you spend your free time?
What do you do in your free time?
What’s your hobby?
Why do you like…?
Is there any particular reason why you enjoy…? ✧ Particular reason
✧ Cultivate a hobby
✧ It’
s never too late to take a hobby.
---Churchill
✧ Outdoor activities:
Sports: tennis / golf / baseball / attend the
gym / fitness center
✓ Work out=exercise
✧ Recharge the battery:
Attend a training course
Read various books, for example…
✧ Chat online
Watch TV

9 When did you first take up / start…
(Why did you start then?) (passive viewer) TV=one-eyed monster
ads (advertisement advert)
✓ Commercial
✓ Teleplay
✓ Educational programs
✓ Amusement programs
✧ Music: classical / light/ pop / jazz / blues
folk
✧ Fine arts
Abstract painting / oil painting
✓ I am fond of traveling. Traveling is a good
way of learning and a good way of
communicating with other people.
✓ No, I don’t have much free time, because
so many wonderful courses are fixed.
✓ I prefer doing exercises, (most of time) I’d
like to attend the gym or go to the fitness
centers. If time is enough, I’ll read various
books.

第四课时
第三讲
Ⅰ Tongue Twister
1. Good cookies could be cooked by good cook if a good cook could cook good cookies.
2. If you understand, say understand.
If you don’t understand, say don’t understand.
If you understand say you don’t understand.
How can I understand you understand.
Understand?
3. Peter Pipe picked a peck of pickled peppers prepared by his parents and put them on a large paper
plate.
Ⅱ Conversation
Possible Topics & Questions Suggested Answers and Note
Transport

10 How did you come here today?
How did you travel to the test?
Did you come here by bus?
If you could travel by any form of transport you
want, what would you choose? (Why?)
Which form of transport would you like to
travel by?
How do you think you will travel to work in 15
years’ time?
How do you think you will travel to work 15
years from now? ✧ Bus / taxi / cab / private car / subway /
Tube underground / tram
time / safety / money
✧ light way / subway / airport
✧ It would be fast developing in 15 years
time and will cover everywhere in Beijing.
It will be really convenient.
Hotels
What kind of accommodation do you usually
stay in when you go on holiday?
Do you stay in a hotel or an apartment you are
on holiday?
What kinds of facilities do you think hotels
ought to provide for business people? (Why?)
Do you think companies should pay for their
staff to stay in expensive hotels on business
trips? (Why? / Why not?)
Should people stay in expensive hotels on
business trips? (Why? / Why not?) ✧ hotel/motel/villa/apartment/flat(BrE)/dorm
✧ city breaks, beach holidays
sun-tanned / fast-tanned center
✧ camping camp or tent
✧ Hitchhiking, hitchhiker (take a gap year)
✧ Domestic travel
✧ Sight seeing
✧ Hi-tech, Local Area Net, internet, database
system, fax
✧ Well equipped conference room,
sound-proof
multi-function hall
video-conferencing, tele-conferencing
✧ It depends (on the different circumstances).
If you fix a deal which is worth $1000000,
in that case, your company will pay for
you to live…
If you go there for only $2, it’s impossible.
Possible Topics & Questions Suggested Answers and Note
Job

11 What kind of job would you like to do most?
(Why?)
What would your ideal job be?
What kind of job do you like?
Should companies offer training to staff?
(Why? / Why not?)
Do you think companies should provide
training for staff?
Would you like to work abroad?
(Why? / Why not?)
Is the opportunity to work in another country
important to you? Job title
Job responsibility
Job satisfaction
✧ trainingàproductivityàprofitàmotivation
But: trainingàcost money, time, staff
opportunitycost
internal conflict
✧ broaden one’s horizon, experience
✧ …is quite an experience to me.
✧ …is a real eye-opener
✧ culture messenger
Training Course
What kind of training course have you ever
taken?
Have you ever taken any training course?
What do you think is most important when you
choose a training course? (Why?)
What do you usually expect from a training
course? NewOriental School BEC online training course
Computer skill training course
Locatio