酒店预订英语.pptx

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,#,Room Reservation,Hotel English,Which department is responsible for room reservations?,酒店前台,Front Desk;,Hotel reception;,HOTEL RECEPTIONIST,酒店大堂,hotel lobby,V.S.Hilary,Who to serve you?,应接服务员,The Bellman,女礼宾员,DoorGirl,礼宾司,DoorMan,客房总监,DirectorofHousekeeping,大堂副理,AssistantManager,Hotel Room Classification,Hotel rooms mainly include:,single room,单人房,double room,双人房,standard room,标准房,(twin-bed room with bath),triple room,三人间,suite room,套房,特殊客房：如残疾人客房（,Handling Room,）,内景房（,Inside Room,）外景房（,Outside Room,）角房（,Corner Room,）连通（,Connecting room,）相邻房（,Adjoining Room,）,套房（,Suite Room,）：,普通套间（,Junior Suite,）,豪华套间（,Deluxe Suite,）,立体套间（,Duplex Suite,）,总统套间（,Presidential Suite,）,床具种类,单人床（,Twin-size Bed,）；,双人床（,Double-size Bed,）：,大号双人床（,Queen-size Bed,）,特大号双人床（,King-size Bed,）,婴儿床（,Baby Bed,）,;,加床（,Extra Bed,）,折叠床 可推动床（,Rollaway Bed.,）,language Points,Be willing to help,表示愿意帮忙,我能为你效劳吗？,Can I help you?,What can I do for you?,How can I help you,sir?,May I help you?,Is there anything I can do for you?,2.Id like to,reserve,a twin-bed room with bath,with a view,if possible.,reserve=book/make a reservation,3.For which date?,请问都是哪几天？,=Which date would that be?,=When do you need the room?,您什么时候需要客房？,4.,Hold on,pleaseSorry,to have kept you waiting,.Im afraid we only have two single rooms,available,at that time.,Ask a guest to wait a minute,请对方稍候,Just a moment,please.,One minute/moment,please.,Could you wait a minute,please.,Hang on,please.,to have done sb.doing-,动词不定式的完成时态。,available,是后置定语，修饰,rooms.,意思是可用房间。,5.We have no other,vacancies,.,=we are booked out.,Do you have any vacancies tonight?(Do you have a room available for tonight?),6.Could you tell me the,room rate,please?,room rate,房价,The,current rate,is$150 per night.,现行房价是每个晚上,150,美金。,Whats the rate,per,night?,per night=one/a night:,每一晚,7.4oo yuan/RMB per night per room,with,breakfast.,=4oo yuan/RMB per night per room,including,breakfast.,including+sth.=sth.included:,包括,We have six classes a day,including English.,=We have six classes a day,English included.,(,我们一天上六节课，包括英语课在内,),8.May I have your name,please?,Ask about personal information,询问个人情况,Could/Would you tell/give me your name?,请问您贵姓？,Could/May I have your name/address/telephone number/nationality/check-out time?,您能告诉我你的名字,/,地址,/,电话,/,国籍,/,结账离开时间，好吗？,Do/Would you mind telling/giving me your name,please?,我可以知道你的名字吗？,9.Well give you a phone to,confirm the reservation,.,confirm the reservation,预定确认,10.We look forward to your coming.,Farewell words,告别语,Thank you for calling us.,多谢你打电话来。,Thank you for choosing us for your service.,谢谢你选择我们为你服务。,Thank you for using room service.,感谢您使用我们的客房服务。,We are looking forward to serving you.,我们期待着为你服务。,Language points:,Id like to,modify,change,修正,chief officer,of General Electric Company,shanghai Branch-,办公室主任,(3)chairman of the board,董事长,(4),upgrade,the deluxe single to a junior suits.,把豪华单人房生为小套间。,(5)Could you pay 200 yuan more at the cashiers to guarantee the,revised reservation,?,revised reservation,修改预定,（,1,）,I would like to reserve a twin room at your hotel for four nights from June8,2002.,（,2,）,Please reserve a single room under the name of Mr.Lin.,（,3,）,Have you got any vacancies for the nights of 12th and 13th.?Id like to make a reservation for the two nights.,（,4,）,Do you have any vacancies tonight?(Do you have a room available for tonight?),Dialogue A,a:Good morning.Hilton Hotel.May I help you?b:Good morning.Have you got any vacancies for the nights of 12th and 13th.Id like to make a reservation for the two nights,a:All right.Single or double-room?b:Double-room please.,a:Yes.we have a double-room available.b:Is that with or without bath?,a:Its a room with shower and toilet,sir.b:That sounds fine.Is there an air conditioner?a:Yes,but of course.,b:How much will it be for one night?a:Let me see.A double-room$800 per night.,b:Does that include breakfast?a:Yes.that includes a continental breakfast and a morning newspaper.,Dialogue A,b:Do you accept VISA?a:Yes,we do,what time will you be arriving?,b:I should be there around 5:30 pm on the 12th.a:Ok,sir,Could I take your name and contact number,please?b:Yes,Its John Smith.Its New York 456-122,a:Could you spell that,please?b:J-o-h-s-m-i-t-h.a:John Smith.double-room with bath and air conditioner for the nights of 12th and 13th.,b:Thats right.Thank you.a:Thank you sir.Good-bye.,Ill arrive late,but please keep my reservation.,I made a reservation in Taipei.,My name is Wang Ming-Ming.,Id like a quiet room.,Id like a room on the upper level.,Id like a room with a nice view(a balcony).,Is hot water available any time?,May I see the room?,Do you have anything bigger(better/cheaper)?,Ill take this room.,Would you fill in this registration form?,Do you accept credit cards(travelers checks)?,Could you keep my valuables?,Where is the dining room?,What time does the dining room open?,What time can I have breakfast?,Is there a beauty salon(barber shop)?,Can I have a card with the hotels address?,Can I get a ticket for the sight-seeing bus here?,Where is the nearest subway station?,常用缩写,PIA paid in advance,已预付,SOP standard operation procedure,标准办理手续,ONO one night only,只住一夜,FIT foreign individual traveler,外国散客,DNA do not arrive(No-Show),客人未到,CIA cash in advance,已预付现金,常用缩写,COD cash payment on departure,离店时付现,VD vacant dirty,脏空房,OOO out of order,待修房,DND do not disturb,请勿打扰,C/I check in,入住,C/O check out,离店，走客房,More useful expressions:,1,Id like to book a double room for Tuesday next week,下周二我想订一个双人房间。,2,Whats the price difference,？两种房间的价格有什么不同？,3,A double room with a front view is 140 dollars per night,，,one with a rear view is 115 dollars per night,一间双人房朝阳面的每晚,140,美元，背阴面的每晚,115,美元。,4,I think Ill take the one with a front view then,我想我还是要阳面的吧。,5,How long will you be staying,？您打算住多久？,6,Well be leaving Sunday morning,我们将在星期天上午离开。,7,And we look forward to seeing you next Tuesday,我们盼望下周二见到您。,8,Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10,我想订一个带洗澡间的单人房间，,10,月,4,曰下午到,10,月,10,曰上午用。,9,We do have a single room available for those dates,们确实有一个单间，在这段时间可以用。,10,What is the rate,，,please,？请问房费多少？,11,The current rate is,50 per night,现行房费是,50,美元一天。,12,What services come with that,？这个价格包括哪些服务项目呢？,13,That sounds not bad at all,Ill take it,听起来还不错。这个房间我要了。,14,By the way,，,Id like a quiet room away from the street if it is possible,顺便说一下，如有可能我想要一个不临街的安静房间。,15,Welcome to our hotel,欢迎光临。,16,So you have got altogether four pieces of baggage,？您一共带了,4,件行李，是不是？,17,Let me have a check again,让我再看一下。,18,The Reception Desk is straight ahead,接待处就在前面。,19,After you,，,please,你先请。,20,Excuse me,，,where can I buy some cigarettes,？劳驾。我到哪儿可买到香烟？,21,There is a shop on the ground floor,一楼有个商店。,22,It sells both Chinese and foreign cigarettes,在那儿可买到中国香烟和外国香烟。,23,Can I also get some souvenirs there,？也可以买到纪念品吗？,24,There is a counter selling all kinds of souvenirs,有个柜台出售各种各样的纪念品。,25,Excuse me,，,where is the restaurant,？劳驾，请问饭厅在哪儿？,26,We have Chinese restaurant and a western,style restaurant,Which one do you prefer,？我们有中餐厅和西餐厅，你愿意去哪个？,27,Id like to try some Chinese food today,今天我想尝尝中国菜。,Dialog2:,C:Bridge hotel,good morning.Can I help you?,G:Good morning.Id like to book a room,for the second of May,please.,C:The second of May?,G:Yes,please.,G:Its for David Miller.,G:Four nights.,C:What kind of room would you like?A single or a double?,G:Single,please.,Dialog2:,C:A single room.Could you give me your name,please?,G:David Miller.,C:And how long will you be staying?,C:A single room from the second to the sixth of May,for Mr.Lee.,C:We look forward to seeing him.,G:Thank you very much indeed.,C:Good-bye.,G:Good-bye,language points:,The hotel will hold rooms for guests till,check-out time,on the day following the expected day of arrival.,饭店将为客人保留房间直至应到日的第二天下午。,Check-out time,结帐离店时间，一般在中午,12,点，现在很多酒店改为下午,2,点前。,Thank you for listening!,Thanks,