民航英语全教案.doc

民航英语全教案
情境1
Item 1 Preflight preparation

Teaching ideas： Focus on the students， students are the master of the class， the content of the lesson is for the students， and pay full attention to the understanding and attending to the lesson of students.
Teaching aims: Practicing the listening and oral English abilities of students。 Ask students to remember and use their own words to retell the content of the dialogues， in order to use the professional words for daily communication.
Teaching contents: Unit 1 An Airline Job
Teaching skills：
Group discussion; group asking; group competition
Teaching steps:
Preparation period
1. Know the English name of each student; use their English names in the class, and tell the English name of the teacher to the students.
2. Divide the students into several groups according to the number of the students。( 4 or 6 in a group ）
3. Ask students to have a preview of the new lesson。
Teaching period
Part One Warming Up
——任务
　　所飞航班计划
　　——签到
　　起飞前在规定的时间内到航班调度部门在乘务员所执行的航班上签名或在电脑上确以。
　　——准备会
　　飞行前按规定的时间参加由乘务长组织的航前乘务组会，主要内容：复习航线机型知识、分工、了解业务通知、制定服务方案和客舱安全紧急脱离预案。
　　——机组会
　　飞行前一天由机长召集，机组成员及带班乘务长参加会议.主要内容：汇报各工种准备情况，听取机长的有关要求等.
　　-—供应品
　　为旅客和机组配备的航班上需要的物品的总称。
　　——回收
　　将机上剩余的供应品等清点后放入规定餐箱、餐车内，铅封好并填好回收单的工作过程。
　　——操作分离器
　　将飞机客舱门紧急滑梯的手柄移动自动（预位）或人工（解除）位置的过程.
　　——机上值班
　　长航线餐饮服务后,为保持乘务员的精力和体力而采取的轮换工作制度。
　　-—安全检查
　　飞机在起飞、下降、着陆、颠簸或紧急情况下,为确认旅客及各种设施符合安全规定而进行的检查，包括：
　　--紧急出口、走廊、厕所无障碍物
　　——小桌子、背在正常位置
　　——行李架关好扣牢
　　--厨房内所有物品固定好
　　——拉开隔帘并固定好
　　——系好安全带
　　——禁止吸烟
　　——禁止使用对无线导航设备有影响的电子设备
　　——巡视客舱
　　乘务员在客舱走动，观察旅客需求，安全状况,处理特殊情况，提供及时、周到的服务行为。
　　——清舱
　　旅客登机前，安全员或乘务员检查机上所有部位,确保机上无外来人，外来物。
　　——关封
　　海关官员使用的公文。常用信封封好后在航班起飞前交给乘务员,由乘务员在到站后转交海关官员.
　　——旅客名单
　　写有旅客姓名、目的地、座位号等内容的单子，通常由商务部门在飞机起飞前同业务袋一起送上飞机.
　　——核销单
　　机上免税品出售后填写的表格，用于海关核销进口免税品.
　　-—特殊餐
　　有特殊要求的餐食,如婴儿餐、犹太餐、清真餐、素食等.
　　--预先准备
　　空中服务的四个过程之一，指执行任务前至登机阶段的各项准备工作。
　　——直接准备
　　空中服务的四个过程之一，指乘务员登机后至旅客登机前的准备工作.
　　-—空中实施
　　空中服务的四个过程之一，指飞机开始滑行起飞至下机前所有的服务工作。
　　—-航后讲评
　　空中服务的四个过程之一，指完成航班任务后的工作讲评。
　　-—航线图
　　标明飞机飞行航线、距离及地点的图示。
　　——航班
　　在规定的航线上，使用规定的机型，按规定的日期、时刻进行的运输飞行。
　　——载重表
　　载重平衡表是航班载运旅客、行李、邮件、货物和集装设备重量的记录,它是运输服务部门和机组之间、航线各站之间交接载量的凭证，也是统计实际发运量的根据，它记载着飞机各种重量数据。
　　——载重平衡图
　　以空机重心指数作为计算的起点，以确定飞机的起飞重心位置,并根据飞机重心位置的要求，妥善安排旅客在飞机上的座位和各货舱的装载量的填制图。
　　--随机业务文件袋
　　总申报单、旅客舱单、载重平衡、货运单及邮件路单等业务文件，客、货、邮舱等。
【飞行问答】一个国际航班的航前准备
· 标签
· 民航
· A380
· 国际航班
· 航前准备
· 机组

候机楼里旅客正在办理登机手续
一个航班起飞前要做什么准备工作?
以一个国际航班为例。这天这个航班的起飞时间是晚上21点00分，围绕这个时间，最后的准备工作这样依次展开：下午17点，离起飞还有四个小时，所有机组人员均已到达出勤楼。由于他们已经提前在前一天进行了详细的航前协作，就是由机长召集全体机组成员进行航前准备。内容包括航路天气、飞行中有关注意事项等，因此，这时候只要领取护照和飞行资料，就可以立刻前往候机楼办理过关手续。

这就是正文提到的空客A380，其翼展超过800平方米,宽敞的机舱分为上下两层。

客舱机组使用的公务普通护照
这是从广州到洛杉矶航程近12小时的国际航班,又是中国航空公司首次使用世界最大客机A380飞国际航线，因此为本次航班的机组阵容也很强大,包括飞行机组5人、客舱机组25人,另外还有2名机务人员担任随机保障。
由于人数众多，这天动用了三辆中巴车才把全部机组人员送往候机楼。客舱机组根据之前飞国内航线早已形成的默契，分配在上舱和下舱的成员分开坐车，而上舱乘务长和主任乘务长上车后还有一个手册上没有的职责，那就是清点自己区域的人数，确认人员全部到齐才开车。
17:50，机组人员到达候机楼.
18:20，机组进入客舱，当时这架飞机刚刚完成北京到广州的航班任务，地面保障人员早已在客舱里忙开了，比如客舱清洁工作。而机组成员一放下飞行包也马上开始了各自的工作。机务人员首先对每个座椅都进行了检测,确保旅客在近12个小时的航程中能够欣赏到娱乐节目。
19：00，机务部门完成对客舱所有设施的检查维护工作。

机务人员在检查驾驶舱
因为是首航，机场安检部门为这个航班准备了由17名安检员组成的工作组。他们上了飞机后，首先和机场安检部门取得联系，为航前的安保检查进行了有效分工。负责配送餐饮食品的是航食部门，他们面对这架可以容纳87辆餐车的世界最大客机，也是想尽了办法，合理利用每一个空间和储物柜放置全部物品,也叫机供品。航食部门一位师傅说，虽然保障过之前的国内航班任务，但国际远程航班需要的物品和航食数量远远超过以往任何一个航班，他们光是配餐车就派出了四辆.
19:22，所有机供品摆放完毕，航食部门撤离飞机。

航食部门撤离飞机，乘务员关闭机舱门
这时候，清洁部门也把上一个航班任务结束后凌乱的客舱收拾干净，重新摆好506个座位的毛毯、枕头、杂志，光下层主舱的毛毯和枕头就有40袋之多。虽然任务繁重,但这并没有影响他们的认真程度。

清洁工客舱在对客舱进行两遍吸尘
19:40,整个客舱恢复了宁静。这时，空姐们开始补妆,为迎接旅客登机做最后准备。
20：00,安保组向机长报告：客舱清舱完成,外来人员已经全部离开飞机，可以上客。
20：18，第一位旅客登上飞机,这是一位轮椅旅客。
20：50，最后一名旅客办理了登机手续.总共409名旅客仅仅用了32分钟就全部完成了登机。

上完客，客舱门关闭
21：11,飞机从廊桥停机位推出，滑行,起飞，飞向宁静夜空。
Part Two Dialogues in Situation
Step I Read the dialogue once, and ask Ss to follow.
Step II Teach the new words and expressions to the Ss.
Step III Explain the grammar points to the whole class.
Step IV Divide the whole class into two parts and ask the Ss to read the whole dialogue。
Additional part: The same steps for these three dialogues。
Part Three Useful Expressions
Step I Read these expressions once and ask Ss to follow.
Step II Invite each student to read the expression one by one.
Part Four Language Practice
I. Substitution Drills
Look at the following sentences and read them as smoothly as possible， then do the same orally with given phrases.。
Ask Ss to finish this exercise in ten minutes with the partner。 Then check the answers.
Part Five Homework
Ask Ss to finish the other exercises after the lesson。

情境2
Item 2 Boarding

Teaching ideas： Focus on the students, students are the master of the class， the content of the lesson is for the students， and pay full attention to the understanding and attending to the lesson of students。
Teaching aims: Practicing the listening and oral English abilities of students。 Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication.
Teaching contents: boarding
Teaching skills：
Group discussion； group asking; group competition
Teaching steps:
Preparation period
1. Know the English name of each student; use their English names in the class, and tell the English name of the teacher to the students。
2. Divide the students into several groups according to the number of the students。( 4 or 6 in a group ）
3. Ask students to have a preview of the new lesson。
Teaching period
Part One Warming Up
By the end of this activity, Ss should be able to:
1. Get an idea on how flight attendants greet passenger when they board the aircraft.
2. Know how the flight attendants guide the passengers to their seats and place their carry—on bags.
3. Obtain other knowledge about the duties flight attendants should perform before take-off。
Part Two Dialogues in Situation
Step I Read the dialogue once， and ask Ss to follow。
Step II Teach the new words and expressions to the Ss.
Step III Explain the grammar points to the whole class。
Step IV Divide the whole class into two parts and ask the Ss to read the whole dialogue.
Part Three Useful words and Expressions
Step I Read these expressions once and ask Ss to follow.
Step II Invite each student to read the expression one by one.
Part four Case study
Ask Ss to read the whole page ,and understand the meaning。
Part five Interview English
1. Q: How big is your family?
A： There are three of us, my parents and I.
2. Q： What do your parents do?
A: My father is a businessman and my mother is a teacher
3. Q： What’s your parents’ attitude towards your wish to be a flight attendant？
A： They think it’s a good job, so they support my wishes。
Step I Read the dialogue once, and ask Ss to follow.
Step II Teach the new words and expressions to the Ss.
Step III Explain the grammar points to the whole class.

Part Five Homework
Ask Ss to finish the other exercises after the lesson.

情境3
Item 3 Before Take-Off

Teaching ideas: Focus on the students， students are the master of the class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students。
Teaching aims: Practicing the listening and oral English abilities of students. Ask students to remember and use their own words to retell the content of the dialogues， in order to use the professional words for daily communication.
Teaching contents： before take—off
Teaching skills：
Group discussion; group asking； group competition； game
Teaching steps：
Preparation period
1. Know the English name of each student; use their English names in the class, and tell the English name of the teacher to the students。
2. Divide the students into several groups according to the number of the students.( 4 or 6 in a group )
3. Ask students to have a preview of the new lesson.
Teaching period
Part One Dialogues in Situation
Step I Read the dialogue once， and ask Ss to follow.
Step II Teach the new words and expressions to the Ss.
Step III Explain the grammar points to the whole class。
Step IV Divide the whole class into two parts and ask the Ss to read the whole dialogue.

Part Two Useful words and Expressions (from the dialogue）
Step I Read these expressions once and ask Ss to follow.
Step II Invite each student to read the expression one by one.
Part three Practice
4 Ss in a group to perform this dialogue。
One is the flight attendant。
One is an aged person。
One is a disabled passenger。
One is a mother with baby。
Ss can add more things in their performance.
Part Five Homework
Ask Ss to finish the other exercises after the lesson。
乘务员任务单
乘务员姓名（Name）
任务( Tasks）

完成(√）

未完成（×）
1. 主动有礼热情地向旅客问好

2. 主动要求旅客出示登机牌并检查。

3。 主动为旅客指示座位。

4。 主动询问旅客是否需要帮忙提行李以及安放行李的服务。

5。 为旅客介绍呼唤铃的位置、使用方法和用途。

6。 特殊旅客的服务（老人、残疾人或是抱小孩的妇女）

检查人员姓名（Supervisor) :
日期(Date) :

情境4
Item 4 In—flight Service

Teaching ideas: Focus on the students, students are the master of the class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.
Teaching aims: Practicing the listening and oral English abilities of students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication。
Teaching contents： Food and Beverage
Teaching skills：
Group discussion； group asking; group competition; role-play; games
Teaching steps:
Preparation period
1. Know the English name of each student; use their English names in the class， and tell the English name of the teacher to the students。
2. Divide the students into several groups according to the number of the students.（ 4 or 6 in a group ）
3. Ask students to have a preview of the new lesson。
Teaching period
Part One Warming Up
By the end of this activity, Ss should be able to：
1. Get to know how to prepare food and beverage on a flight.
2. Comprehend what a flight attendant must do to ensure a good food and beverage service。
3. Master some of useful terms and expressions on taking passenger orders。
Part Two Dialogues in Situation
Step I Read the dialogue once, and ask Ss to follow。
Step II Teach the new words and expressions to the Ss.
Step III Explain the grammar points to the whole class。
Step IV Divide the whole class into two parts and ask the Ss to read the whole dialogue。
Part Three Useful words and Expressions
Step I Read these expressions once and ask Ss to follow。
Step II Invite each student to read the expression one by one.
announcement
beef steak
exhausted
bet
disturb
pillow
thoughtful
delicious
tray
on the rocks
chaser

尊尼黑方
芝华士威士忌
CHIVAS REGAL SCOTCH WHISKY
酒堡/生产者：芝华士

葡萄品种：水、大麦、小麦、麦芽、焦糖色
出品:酒美网
酒精度数：40%Vol
产地方位：苏格兰
最佳享用期：长期。饮用建议：净饮或加冰。
搭配美食：适合搭配各类中餐菜肴。
建议贮藏条件：放置阴暗处、避免阳光直接照射。

Part four Case study
Ask Ss to read the whole page， and understand the meaning。
Part five Interview English
1。 Q： How were your scores at college？
A: There were all excellent。
2。 Q: What were your favorite subjects?
A： I enjoyed everything， as long as I was learning。
3。 Q： What can you learn from reading？
A: Reading can enrich our knowledge and broaden our vision。
Step I Read the dialogue once, and ask Ss to follow.
Step II Teach the new words and expressions to the Ss。
Step III Explain the grammar points to the whole class.

Part Five Homework
Ask Ss to finish the other exercises after the lesson。

情境5
Offering Help to Passengers Who Missed Their Flight

Teaching ideas: Focus on the students， students are the master of the class， the content of the lesson is for the students， and pay full attention to the understanding and attending to the lesson of students。
Teaching aims： Practicing the listening and oral English abilities of students。 Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication。
Teaching contents: Delayed
Teaching skills：
Group discussion; group asking； group competition; role—play; games
Teaching steps：
Preparation period
1. Know the English name of each student； use their English names in the class， and tell the English name of the teacher to the students.
2. Divide the students into several groups according to the number of the students。（ 4 or 6 in a group )
3. Ask students to have a preview of the new lesson.
Teaching period
Part One Warming Up
By the end of this activity, Ss should be able to:
1. Get to know how to deal with the delayed situation.
2. Master some of useful terms and expressions on taking passenger orders.
Part Two Dialogues in Situation
Step I Read the dialogue once, and ask Ss to follow。
Step II Teach the new words and expressions to the Ss.
Step III Explain the grammar points to the whole class。
Step IV Divide the whole class into two parts and ask the Ss to read the whole dialogue.
P： I’d like to check in for the 2：50 flight from Dublin to Amsterdam。 （ Breathless）
A: I'm sorry, sir。 That flight is now closed。
P： What?
A： Yes, sir， it closed 20 minutes ago.
P: It couldn’t have closed yet. That flight does not go until 2：50。
A: Yes， but the regulation is that you have to check in at least one hour before the departure time. I’m sorry, sir。
P: You have to let me get on that flight. I have a very important meeting to attend.
A: I wish I could， but all passengers are now on the plane and the gate has closed。
P： That's ridiculous.
A： Sorry, there is nothing I can do。 I can only give you some advice。
P： What’s that?
A： To go to the ticket desk and purchase another ticket for the next flight。
P： When is that?
A: It's at 3:45
P: Where is the ticket desk？
A: It' just to your left， sir。
P: OK。（angry）
A: Sorry again， sir。 Bye！

情境6
Serving Food to a Vegetarian
Teaching ideas： Focus on the students， students are the master of the class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.
Teaching aims: Practicing the listening and oral English abilities of students。 Ask students to remember and use their own words to retell the content of the dialogues， in order to use the professional words for daily communication.
Teaching contents: Serving food to a vegetarian
Teaching skills：
Group discussion; group asking； group competition； role—play； games
Teaching steps:
Preparation period
1. Know the English name of each student; use their English names in the class， and tell the English name of the teacher to the students。
2. Divide the students into several groups according to the number of the students。（ 4 or 6 in a group ）
3. Ask students to have a preview of the new lesson.
Teaching period
Part One Warming Up
By the end of this activity, Ss should be able to:
1. Get to know how t