埃森哲下一代数据中心运维规划方案.pptx

,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,#,Click to edit Master title style,Copyright 2009 Accenture All Rights Reserved.,Copyright 2009 Accenture All Rights Reserved.,NGDC Showcase -Solution Architecture,2,Copyright 2009 Accenture All Rights Reserved.,IT Service Management,Service Support,Service Delivery,Service Level Management,Service Desk,Incident,Mgmt,Problem,Mgmt,Change,Mgmt,Release,Mgmt,Availability,Mgmt,Capacity,Mgmt,IT Financial,Mgmt,Service,Continuity,IT Asset and Configuration Mgmt,Infrastructure Mgmt,Platform,&Facilities,Mgt.,Tool Integration&,Process Automation,CMDB,Introduction to the NGDCv3 Services Stack,Focuses on both the Technology and Operations stacks to provide a“top down”Service Oriented Infrastructure,Physical Environment,ITIL based framework for Infrastructure Services,BSM,Business Service Management,ITSM,Business Services,IT Processes,ApplicationMgmt,Infrastructure Services,Application Services,Sec Mgmt,Security Services,Pooled&Virtualized Resources,Shared,Aggregated,Bladed,GRID,Infrastructure Components,Server,Storage,Network,Security,Backup&Archive,Infrastructure Services,PlatformServices,ProvisioningServices,GRIDServices,StorageServices,DR&BCPServices,Operations Mgmt,InfraMgmt,Integration Services,Broker Middleware,Web Services,Ent Service Bus,EAI,SOA,Batch,NGDC v3 Services Stack,Client/Server,BI,ERP&CRM,Web&Portal,ITILv3 extends the Service Management framework to include Service Strategy and Service Lifecycle components,Green IT considerations drive the NGDC facilities,Application Cloud:“Software as a Service”delivers business services from beyond the firewall,Infrastructure Cloud:“Platform as a Service”provides virtualized infrastructure to the NGDC from beyond the firewall,Service OrientedInfrastructure,Virtualized,Resource,Service,Automated,Process,Technology,Integrated,Tools&Data,Management,PaaS Services,Cloud,GRIDapps,SaaS,InfraCloud,AppCloud,Enablement,integration and seamless operation of Infrastructure as a Service.,Managed by BSM layer which is oriented to business outcomes.,3,Copyright 2009 Accenture All Rights Reserved.,The NGDC Reference Architecture Model,SAN,NAS,Backup,STORAGE,Predictive,Operations,Windows,Linux,UNIX,PLATFORM,Orchestration,&,Provisioning,Metering,&Billing,Workload Requests and Provisioning,Shared Technical Infrastructure,Operations Management,Archive,Red zone,Yellow zone,Green zone,Storage Net,NETWORK,NETWORK,System Z,Rules&Requests,The Service Catalogue and Policy Rules define how business applications can and must use the technical infrastructure(e.g.SLA).,Work Requests are new requests for infrastructure services.,DC model contains a logical view of the entire data center.,Orchestration Engine,Execute automated workflows to assign and deploy technical infrastructure in response to the policy rules,work requests and real time inputs.,Metering&Billing,Infrastructure usage and SLAs are processed to create bills/invoices.,Predictive Operations,Infrastructure usage metrics,alerts and alarms are processed by the Predictive Operations monitor and change requests returned to the Orchestration Engine for action through balancing the requests with policy rules for the IT service and incoming work requests.,IT Automation Requests,Infrastructure components are assigned to specific work requests.,Monitoring Outputs,The deployment and usage metrics,alerts and alarms are captured and passed to the Predictive Operations monitor.,Business Service Management(BSM),Configuration Management Database(CMDB),Business Service Management(BSM),Business Service Management enables“service orientated infrastructure”(SOI)and allows IT to be managed from the perspective of the business.,Configuration Management Database(CMDB),The CMDB contains all of the IT organizations key parts(Configuration Items),their attributes and their inter-relationships,Virtualization,Virtualization,Policy Rules,DC Model,Requests,Service Catalogue,DMZs,The Architecture Blueprint for the NGDC,4,Copyright 2009 Accenture All Rights Reserved.,NGDC Solution Architecture,BMC Mapping,SAN,NAS,Backup,STORAGE,Windows,Linux,UNIX,PLATFORM,Orchestration,&,Provisioning,Metering,&Billing,Workload Requests and Provisioning,Shared Technical Infrastructure,Operations Management,Archive,Secret,Restricted,Commercial,Unclassified,Raw Internet,NETWORK,NETWORK,BMC Remedy,IT Service,Request Mgmt,Predictive,Operations,Infrastructure Mgmt/,Technical Operations,IT Service,Level Mgmt,Availability/,Capacity Mgmt,Service Desk,IT Asset Mgmt,Business Service Mgmt,Configuration Management/CMDB,Service,Catalog,Policy Rules,Work Requests,DC Model,BMC Service,Level,Management,Atrium,Orchestrator,BMC Atrium,CMDB,BMC Remedy,Asset,Management,BMC Remedy,Service Desk,BMC Service,Level,Management,BMC Performance,Manager,BMC Remedy IT,Service Management,Suite,BMC Performance,Assurance,BladeLogic,5,Copyright 2009 Accenture All Rights Reserved.,BMC Analytics for BSM,BMC Service Level Management,BMC Discovery for Business Processes,BMC Remedy Service Desk,BMC Configuration Manager/BMC Atrium CMDB Enterprise Manager,BMC Service,Impact Manager,BMC Service Level Management,BMC Service Impact Manager,BMC Event Manager,BMC Remedy IT Service,Management Suite,BMC Performance Analyzer,BMC Remedy IT Service,Management Suite,BMC ProactiveNet Analytics,BMC Performance Manager,BMC Configuration,Manager/BMC Atrium CMDB,Enterprise Manager,BMC Patrol Enterprise,Manager,BMC Remedy,Asset,Management,BMC Topology,Discovery,BMC Patrol Reporting for Networks,BMC Performance Analyzer,BMC Identity Discovery,BMC Backup and Recovery Solution for IMS,BMC Remedy Change Manager,BMC NGDC Framework Mapping,6,Copyright 2009 Accenture All Rights Reserved.,BMC Analytics for BSM,BMC Service Level Management,BMC Discovery for Business Processes,BMC Remedy Service Desk,BMC Configuration Manager/BMC Atrium CMDB Enterprise Manager,BMC Service,Impact Manager,BMC Service Level Management,BMC Service Impact Manager,BMC Event Manager,BMC Remedy IT Service,Management Suite,BMC Performance Analyzer,BMC Remedy IT Service,Management Suite,BMC ProactiveNet Analytics,BMC Performance Manager,BMC Configuration,Manager/BMC Atrium CMDB,Enterprise Manager,BMC Patrol Enterprise,Manager,BMC Remedy,Asset,Management,BMC Topology,Discovery,BMC Patrol Reporting for Networks,BMC Performance Analyzer,BMC Identity Discovery,BMC Backup and Recovery Solution for IMS,BMC Remedy Change Manager,BMC NGDC Framework Mapping,8,Copyright 2009 Accenture All Rights Reserved.,Contents,NGDC Introduction,Functional Specification Business Scenarios,Solution Architecture Overview,POC Walkthrough,Client Credentials,9,Copyright 2009 Accenture All Rights Reserved.,POC Functional Requirements,FS-001 Basic application server provisioning,FS-002 Basic Application server De-provisioning,FS-003 Basic Server Modification,FS-004 Service Creation and Management,FS-005 Maintain service through a Platform Failure,FS-006 Maintain Service through SLA Breach,FS-007 Service/Server Archival,FS-008 Short Term Service Request,FS-009 Manage Scientific Compute Grid Capacity,FS-010 Single Point of Management and Control,FS-011-Usage Report and billing,Below is a re-cap on the functional specifications that were required to be demonstrated for the Proof of Concept which are key elements to the NGDC vision,10,Copyright 2009 Accenture All Rights Reserved.,POC Functional Requirements-Grouping,FS-001 Basic application server provisioning,FS-002 Basic Application server De-provisioning,FS-003 Basic Server Modification,FS-004 Service Creation and Management,FS-005 Maintain service through a Platform Failure,FS-006 Maintain Service through SLA Breach,FS-007 Service/Server Archival,FS-008 Short Term Service Request,FS-009 Manage Scientific Compute Grid Capacity,FS-010 Single Point of Management and Control,FS-011-Usage Report and billing,Below is a re-cap on the functional specifications that were required to be demonstrated for the Proof of Concept which are key elements to the NGDC vision,Not part of Phase 1,BMC Product Descriptions,BMC Service Request Manager(SRM),BMC Service Request Management(SRM)allows IT to define offered services,publish those services in a Service Catalog and automate the fulfillment of those services for their end-users.,BMC Remedy IT Service Management(ITSM),The BMC Remedy IT Service Management Suite reduces complexity and makes customer support,change management,and asset management integrated and efficient.With BMC,you gain business transparency,visibility,and control across all of service support with one solution.,BMC Atrium Core(AC),BMC Atrium Core activates Business Service Management(BSM)by providing a shared set of enabling technologies that bring business relevance to your BMC and third-party IT solutions by providing a single,federated configuration management database(CMDB),business service model,and common views that provide business relevant views into IT management.,BMC BladeLogic Operations Manager(BLOM),The BMC BladeLogic Operations Manager is a leading platform for the management,control and enforcement of configuration changes in the data center.It consists of three modules that address the three most pressing needs in the data center:Configuration,Compliance,and Virtualization.,BMC Atrium Orchestrator(AO),BMC Atrium Orchestrator enables IT Operations organizations to automate routine,labor-intensive,error-prone tasks,leveraging systems,applications and tools across silos in the operations environment,from trouble ticketing,fault management,performance monitoring,virtualization management,CMDB,and more.,.,11,Copyright 2009 Accenture All Rights Reserved.,BMC Product Descriptions,contd,BMC Event and Impact Management(BEIM),BMC Event and Impact Management delivers consolidated,automated event management,with event prioritization according to business context.,BMC Performance Manager(BPM),BMC Performance Management proactively manages the availability and performance of your distributed systems environment,including your network and a broad range of applications,databases,and operating systems,as well as synthetic and real transaction response times.,BMC Service Level Management(SLM),With BMC Service Level Management(SLM),IT can manage the entire range of service level agreement(SLA),from defining SLAs and monitoring compliance to collecting and analyzing KPI data,addressing problem areas,and continually refining the services offered.,BMC Dashboards(Dash),BMC Dashboards for BSM enables the linking of critical IT process into a dashboard view that provides aggregated performance indicators within a single pane of glass.,BMC Analytics for BSM(BO),BMC Analytics for BSM provides point-and-click analysis and advanced reporting across BMC Remedy Service Desk,BMC Remedy Asset Management,and BMC Atrium CMDB,12,Copyright 2009 Accenture All Rights Reserved.,BMC Product Mappings,Use Case,SRM,ITSM,Atrium Core,BL Op Mgr,AO,BEIM,BPM,SLM,BO,Dash,FS-001,FS-002,FS-003,FS-004,FS-005,FS-006,FS-008,FS-010,FS-011,13,Copyright 2009 Accenture All Rights Reserved.,14,Copyright 2009 Accenture All Rights Reserved.,Functional Requirement FS-001:Basic Application Server Provisioning,Function,Parameters,Provision of a new application/server platform according to the selections made from Service Catalog.This process should decide on what physical components to provision the service,secure those resources and provision to the options/parameters provided.,The end result is a single“server”,located on the correct QinetiQ VLAN,providing the requested service characteristics(e.g.operating system and storage).,Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully.,Target Network:RestrictedUnrestrictedetc,Platform Tier:Choice,OS:Windows 2003 EE Linux,Storage Volume&Tier:xGB,SAN or NAS,if to archive,Provisioning Orchestration,Server Platform,Storage,Predictive Operations,Manage the end to end provisioning of the service,From the Platform Tier choice determine which Platform to create the service from(i.e.Hp/Dell/IBM Blade;VMware;eGenera,From the Storage parameter determine which storage tier to provision from,Create the necessary provisioning requests either directly to the“bare-metal”or via a message-broker/interface to a specific provisioning tool,Deliver application server,Return neccesary meta-data to the authorised requester,Provide platform from the pool,Provision the requested operating system onto the platform,Basic operating system configuration completed:administrator accounts,network configurations specific to the VLAN,etc,Provide storage from the storage pool according to tier,Update data archiving polices,Add server to data backup service the relevant backup/recovery policy,Ensure new application server is monitored by Operations,Re-evaluate capacity across the server to identify any limits being reached,Update the clients Service List to ensure billing records are accurate,Service Request Mgmnt 7.5,ITSM Suite 7.5,Atrium Core 7.5,BladeLogic Operations Mngr,BMC Atrium Orchestrator,BMC Products,15,Copyright 2009 Accenture All Rights Reserved.,FS-001,Key Functional Specifications include,Provision of a new application/server platform according to the selections made from Service Catalogue.This process should decide on what physical components to provision the service,secure those resources and provision to the options/parameters provided.,The end result is a single“server”,located on the correct QinetiQ VLAN,providing the requested service characteristics(e.g.operating system and storage).,Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully.,16,Copyright 2009 Accenture All Rights Reserved.,Functional Requirement FS-002:Basic Application Server De-provisioning,Function,Parameters,Deprovision an application server in a secure manner and return the components to the resource pools.Data should be backed up.,Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully,Application Server Name:Name,Provisioning Orchestration,Server Platform,Storage,Predictive Operations,Manage the end to end provisioning of the service,Validate the request and action any due-diligence(,e.g.determine if in use;provide a cooling off period,),Determine the infrastructure components being used and construct the necessary provisioning requests,Mark as“Out of Service”,Move to Quarantine VLANS and“clean”accordingly,Deprovision the platform configuration,Return capacity to the pool of available resource,Backup data and mark as archival,“Wipe”data and return storage to the pool,Remove server from active monitoring,Re-evaluate capacity across the infrasturcture,Update the clients Service List to ensure billing records are accurate,Service Request Mgmnt 7.5,ITSM Suite 7.5,Atrium Core 7.5,Blade