餐饮服务员工作心得.docx

餐饮服务员工作心得餐饮服务员工作心得餐饮服务员工作心得Resultofmealclerkjob(summary)Iamacquiredandadvocateherehowtodowellexcellentservice,master7gistelement:1,insmilingtorunacoursedailyinmeal,askeachemployeetreataguest,wanttoanouncegenuinesmile,itshouldbenottosuffertheelementsuchastime,placeandmoodtoaffect,alsodonotacceptconditionalrestriction.Thesmileisthevividdest,thethemostconcise,directestwelcomingspeech.2,perfectnessrequirementemployeewantstohaveagoodcommandoftowhatheisengagedineveryrespectofthejob,accomplishasfaraspossibleperfect.Employeeshouldbefamiliarwithhisbusinessworkandeachsystem,improveserviceskillandskill.Thetravelof“athousandli,onlythenatyou”,wanttomakeoneselfperfectnessbusiness,superiorgroomclass,sumupexperienceceaselesslyinbeoperatedactually,learnfromotherssstrongpointstooffsetonesweakness,accomplishexpertinonethingandgoodatmany,indoajobwithskillandeaseoftheabilitywhentheservice,thispairofservicequalitythatimprovemealandworkefficiency,reduceitiscost,importanttoenhancecompetitionabilitytobehadaction.3,preparationshouldgetreadytoservefortheguestatanytimenamely.Thatistosay,onlyserviceconsciousnessisinsufficient,shouldhavebeforehandpreparation.Preparationincludesthoughtpreparationandbehaviorpreparation,haddoneaheadofscheduleaswhatshouldprepare.Beforeifbein,theguestarrives,hadmadeallpreparationwork,beinakindofstatethatcanserveforthematanytime,andwonthurry-scurry.4,takeseriouslyevenifshouldregardeachguestsaslookuponof“god”andnotbarratrousguest.Employeeneglectsthisonelinkeasilysometimes,produceinactiveservicephenomenoneven.Thisisemployeeitisinformaltoseethemapparel,consumptionisinferior,thefeelingsendsphenomenonoffirstclasssurfacewithoutwhatandarise.Andinreallife,oftenjumpoverwealthyperson,toapparelingtherespectisparticularlyinformal,thisistheirself-confidence;Andhowmanywhatthedresscanrepresentmoneyfarfrom.Wegoupinthisonelink,tenmillioncannotjudgepeoplewiththeirappearance,andoversightissubtleservice,shouldtakeseriouslyandbekindtoeachguest,letconsumptionofgroundoftheirbemostwillingto.Weoughttoremember“guestis”ofourparentsofbackandbelly.5,exquisiteandmainshowisgoodatobservationmediumlyattheservice,putpsychologyofthepersonthatfeelastranger,forecastguestneed,provideaserviceintime,didnotputforwardintheguestevenwecanbeaccomplishedfortheguestbeforetherequirement,makeguesttimesfeelingisfriendly,thisistheleadconsciousnessthatwetell.6,creationcreatessweetatmospherefortheguest,thekeydependsonemphasizingtheenvironmentbeforetheservicedecorating,affablemanneriswaitedamoment,mastertheguestshobbyandcharacteristic,buildthefeelingofHome“”fortheguest,letaguestfeeltoresembleansweringlikearrivinginthehome.7,thegoodnessthatgenuineandwarmhospitalityistheChinesenation.Whentheguestleaves,employeeshouldbesentfromtheheart,inviteaguestthroughproperlanguagesincerityagainpresence,leavedeepimpressioninordertogiveavisitor.Presentcompetitionisthecompetitionoftheservice,thecompetitionofquality,specialmealcourseofstudyparticularlyintense.Theimportanceoftheserviceisself-evident,weuseallsortsofexcellentservices,formtheservicedominantpositionofoneself,withperioditscreatehigherguestsatisfactiontospendinintensemarketcompetition,makemealremaininvincible!Everyprofessionneedsspiritofgroupofbeparticularabout,injoyenlightensamealso.Whenthebusinessisbusier,canforgiveeachotherbetweenthecolleagueandbeofonemindpartakesthetroublethatencounter.Alsohaveatordinarytimesencountertheclientthatcomparesartful,itisdifficultthatonepersonhas,otherworkinthesameplacingalsoFM201*|PES201*|FIFAcangoupintimeadjustdispute,makecasenolongerabominable.Everybodymemberdividetheworkclear,jobisactive,achievedaresultthatbravemanhelps3timesontheactiontruly.Atordinarytimes,Ialsocanchatwiththeclient,understandthesongthattheyliketorecommendnewmusictoletconsidercustomersatisfactionandreturn.Suchmuchafewturnroundguest,letaclientrecommendedafriendtoincreaserateofconsumption.Ialsocandoafewbriefsummarylater,suchaccumulateoveralongperiod,makemyservicecanbeaclientwhattoacceptandlikemore.Servepersonnelas,alsocancomeupagainstafewsetbacksandbut.Somepeoplecanfeelstaffofsmallalogisticsisnegligible,somepeoplethinkIthisprofessionislowanddonotbepersonvalued,butIwanttosayis:RoadconnectsRome,Iamhappytoserveothers,Iamhappytocanworkhere!Icanbeproudforthiscollectivejob.Ithinkmyprofessionisexpressedlike,thehourhandwithrotationalsurfacecanbringtimeandjoytoeverybody,andinsideeverybodyseesrotationaltinycomponenthard,butitisindispensablehowever.Ofcourseknowledgeisinfinite,acquireinbebeingreturnedsothathandlethefollowingwork,hopeleadercanbeaddedmoresuperviseandurge,thestaffcanlearneachother,serviceefficiencyimprovesinthefollowingjob,accomplishafirst-classserviveroutinestaffhard.Letaclientexperiencenotgeneraljoyin”ofworldofrecreationof“OuDiFM201*|PES201*|FIFA从这次餐饮服务员，改变我认为干餐饮服务员是没有前途的消极想法；树立了干一行，爱一行的思想，知道了一个人是否有所作为，不在于他从事何种职业，而在于他是否尽心尽力把所从事的工作做好。具备了我的从业意志和端正了我的工作态度；知道了成功服务员应有的素质，从而增强我的从业意识，立志要么不做，要做就做一个有理想、有道德、有知识、有纪律的合格服务员我学会了服务宾客的原则；服务宾客的程序；服务中工作细则；宴会出菜程序；托盘的技巧及端托行走的步伐；铺台、摆台的注意事项；换烟灰缸的重点；点菜、写菜单、取消菜式的注意事项及推销菜品的技巧；斟酒水的基本方法、程序和酒水的一般知识；处理客人投诉及服务工作突发事件对应技巧；餐厅开市的准备工作及收市的注意事项以及各种服务礼仪、餐饮卫生知识、消防知识等等。使我成为一个优秀的服务员奠定了基础。在这次服务员兼职工作中我总结出作为一个优秀服务员要具备。热爱你的工作：当你热爱自己的工作，你就会快乐地、更容易地做好你的工作。我们要让就餐的人们获得健康、能量与良好的服务。你就可能将平凡的工作做得不同凡响。而企业最需要的人就是热爱工作的人。迅速熟悉工作标准和方法：为了自己的企业和自己在激烈的竞争中获胜，我们必须能够尽快地投入工作并胜任工作，以提高工作效率。要有勤奋的精神：餐饮工作主要是手头工作，通常不会过重，多做一些与不会累坏。所以我们要做到腿勤、眼勤、手勤、心勤。主动地工作，主动地寻找工作。“一勤天下无难事”的俗语说出一个很深刻道理，只要你勤奋成功的大门就为你敞开。餐厅服务员工作心得要有自信心：与金钱、势力、出身背景相比，自信是最重要的东西，自信能帮助人排除各种障碍、克服各种困难，相信自己是最优秀的。要学会做人：做人就是做一位敬业、感恩、乐于助人、讲职业道德的人，真诚做人、认真做事，事业将会更成功责任：就是以公司利益为重，对自己的工作岗位负责；就是为客人负责，给客人提供优质的出品与服务；就是“敬无在”，即使没有人监督你，你也会认真地做好工作，这就是责任的表现。平常心面对工作中的不公平：在工作中没有绝对的公平，位在努力者面前，机会总是均等的。没有一定的挫折承受能力，今后如何能挑起大梁。团队：发挥团队精神是企业一致的追求，餐饮企业的工作由多种分工组成，非常需要团队成员的配合。具有团队精神、善于合作的员工和企业都更成功。这次的兼职给我的体会非常的深刻，我觉得我们做每一件事情都是，每天进步一点点：积沙成塔、积少成多，很多成功者就是积累一点点小而成大器的。每天创新一点点，是在走向领先；每天多做一点点，是在走向丰收；每天进步一点点是在走向成功。