酒店英语省名师优质课赛课获奖课件市赛课一等奖课件.ppt

,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。谢谢,酒店英语,English for Hotel Business,第1页,在酒店里所使用英语会话，基本上是属于商业英语，与日常生活会话中所使用英语略有不一样，较重视礼节。,概述,第2页,非正式英语,正式英语,Whats your name?,May I have your name?,您贵姓？,请问您贵姓大名？,Do you want some tea?,Could you like some tea?,您要品茗吗？,请问您想品茗吗？,Over here,please.,Could you come this way please?,这边请。,请您往这边走好吗？,第3页,不说,OK,Sure,Yeah,等，而要说,Certainly,Sir.,Hey,uh-huh,Hang on,等，也不适合在酒店中使用,。,别说“,I dont know.”,回答“不知道”是非常不礼貌说法。,能够说“,just a moment,please.Ill check that for,you.”,（请稍候，我来帮您确认），然后请有能力处理,人前来帮助。,对男性客人，尊称为,Sir;,面对女性客人时尊称为,Ms.,注意,在招呼客人时，最好说“,Excuse me,Sir(Ms)”,不要直接,称呼,Mr.,或,Ms.,至于称呼小孩，能够直接使用,Excuse me,，,不过不能够直接称呼,boy,或,girl.,第4页,基本待客英语,基本句型,招呼语,回答,May I.?,Could you.?,Would you.?,Shall I.?,第5页,May I.,自己要做什么事时,，使用,May I.,May I have your name,please?,May I see your passport,please?,May I know your nationality,please?,国籍,第6页,Could you.,麻烦客人时，可使用,Could you.,Could you fill out the form,please?,Could you write that down,please?,Could you draft the fax,please?,Could you hold the line,please?,第7页,Would you.,问询客人喜好或做什么时，使用,Would you.,Would you like tea or coffee?,Would you like to take a taxi?,Would you mind sitting here?,第8页,Shall I.,提供提议帮助、征求意见时，可使用,Shall I.,Shall I draw the curtains?,Shall I draw you a map?,Shall I make the reservation for you?,第9页,Good morning.,Good afternoon.,Good evening.,Good morning,sir.Are you checking-out?,Good afternoon,sir.Welcome to LI JIA Hotel.,Good evening,Ms.May I help you?,Good morning,sir.This is the Front Desk.,May I help you?,招呼语,中午之前,中午至下午六点以前,下午六点过后,第10页,回答,普通性回答,I see,sir.,Certainly,sir.,请对方再等一会儿,Just a moment,please.,Thank you for waiting.,I am very sorry to have kept you waiting.,Could you wait a little longer,please?,第11页,要麻烦客人或是拒绝客人要求,I am afraid I cant do that.,Excuse me,sir.Please let me pass.,道歉,I am very sorry for the delay.,I am very sorry for the inconvenience.,I would like to apologize for the mistake.,回答,第12页,客人对自己说“,Thank you.”,时回答,You are welcome.,Thank you very much.,Thank you,sir.,交给客人一些东西时，能够说,Here you are.,Here is your room key.,Here it is.,回答,第13页,当客人准备离开时,Have a nice day.,Please enjoy your stay,We hope to see you again soon.,当客人英语难以了解时,PardonPardon me?,I beg your pardon?,Could you repeat that,please?,回答,第14页,B=,行李服务员（,Bellman,）,C=,服务员,(Clerk),H=,客房服务员（,Housekeeping,）,BC=,领班（,Bell Captain,）,G=,客人（,Guest,）,To the Front Desk.,带客人到柜台,练习一,第15页,B:Good evening,Ms.Welcome to China-trust Hotel.,G:Thank you.,B:How many pieces of luggage do you have?,G:Just this three.,B:Two suitcases and one bag.Is that right?,G:Yes.Thats all.,B:Ill show you to the Front Desk.This way,please.Ill put your bags by the post over there.,G:I see,thanks.,B:A bellman will show you to your room when you have finished checking-in.,G:OK.Fine.,B:Please enjoy your stay.,第16页,Guest:Hello,Id like to check in please.,Hotel staff:Certainly.Can I have the name please?,Guest:Mr Harold Smith.Harold Smith,。,Hotel staff:Ok,Are you checking out tomorrow?,Guest:Yes,I am.Thats right.,Hotel staff:Will you need a wake up call,sir?,Guest:Yes please.At 6.30am.,Hotel staff:Ok then,your room is 502 on the fifth floor.Breakfast is served between 6.30am and 9am.Enjoy your stay.,Guest:Thank you.,练习二,第17页,What name is the reservation under,please?,Could Ihave your passport and credit card,please?,Do you have a reservation,？,Sorry to keep you waiting,sir.,Ill check if there is a room available.,Itll take one minute,sir.,Would you like a single room or a double room?,You can also get a safe deposit box at our front desk,sir.,You rang for a laundry service?,You are welcome.I hope you have a pleasant stay.,第18页,Would you please fill out this regisration card?,This way,please.,After you,sir.,Staff,员工,Stuff,材料，衣物,第19页,Regisration card,登记卡,Put away,放置，,wardrobe w:drub,衣柜,In-room safe,室内保险箱,Safe deposite box,保险箱,Valet service,送洗服务,Wash and press,洗熨,Stain,污点，瑕疵,Guarantee,担保，确保,Limosine,n.,豪华轿车；大型豪华轿车,第20页,class is over.,Thank you!,第21页,