空乘英语面试笔试.docx

空乘
Hello my name isXXX.I am XX years old.I
graduatedfrom XXX.I have a dream since I was a child.I dream that one day I can
fly in the blue sky like the bird. Now I have the chance to make it come true.
If i can take this job. I’ll try my best to do everything well.Because I love
this job

Here are good answers to some of the
tougher questions asked in job interviews. If you can smoothly supply answers
like these during the interview, you are bound to make a good impression.

1. What is important to you in a job?

Mention specific rewards other than a
paycheck for example, challenge, the feeling of accomplishment, and knowing
that you have made a contribution.

2. Why do you want to work for this
organization?

Cite its reputation, the opportunities
it offers, and the working conditions. Stress that you want to work for this
organization, not just any organization.

3. Why should we employ you?

Point to your academic preparation, job
skills, and enthusiasm about working for the firm. Mention your performance in
school or previous employment as evidence of your ability to learn and to
become productive quickly. If the job involves management responsibilities,
refer to past activities as proof of your ability to get along with others and
to work as part of a team.

4. If we hire you, how long will you
stay with us?

Answer by saying along these lines:
"As long as my position here allows me to learn and to advance at a pace
with my abilities."

5. Can we offer you a career path?

Reply: "I believe you could, once I
know the normal progression within the organization. Can you tell me about
it?" The answer may be revealing.

6. What are your greatest strengths?

Give a response like one of the following:
"I can see what needs to be done and do it", "I'm
wiling to make decisions", "I work well with others," "I
can organize my time efficiently."

7. What are you greatest weakness?

Identify one or two, such as the
following:" I tend to drive myself toohard", " I expect others
to perform beyond their capacities", " I like to see a job done
quickly, and I'm critical if it isn't." Note these weaknesses could also
be regarded as desirable qualities. The trick with this question is to describe
a weakness so that it could also be considered a virtue.

8. What didn't you like about previous
jobs you've held?

Discuss the things you didn't like, but
avoid making slighting reference to any of your former employers.

9. How do you spend your leisure time?

Mention a cross section of
interests-active and quiet, social and solitary -- rather just one.

10. Are there any weaknesses in your
education or experience?

Take stock of your weaknesses before the
interview. Practice discussing them in a positive light. You'll find that they
are minor when discussed along with all the positive things you have to offer.

11. Where do you want to be five years
from now?

Saying that you'd like to be president
is unrealistic, yet few employers want people who are content to sit still. You
might say, "in five years, I'd like to have my boss's job. " If you
can't qualify for your boss's job by then, you may not be the fright candidate.

12. What are your salary expectations?

If you are asked this at the outset,
it's best to say, "Why don't we discuss salary after you decide whether
I'm right for the job? "But if the interviewer asks this after showing
real interest in you, speak up. She or he will probably try to meet your price.
If you need a clue about what to ask for, say, " Can you discuss your
salary range with me?"

13. What would you do if....?

This question is designed to test your
reposes. For example: "What would you do if your computer broke down
during an audit?" Your answer there isn't nearly so important as your
approach to the problem. And a calm approach is best. Start by saying,
"One thing I might do is ..." Then give several alternative choices.

14. What type of position are you
interested in?

Job titles and responsibilities vary
from firm to firm . So state your skills instead, such as "I'm good at
figure work," and the positions that require these skills , such as
"accounts payable."

15. Tell me something about yourself.

Say you'll be happy to talk about
yourself, and ask what the interviewer wants to know. If this point is clarified,
respond. If not, tell why you feel your skills will contribute to the job and
the organization. This question gives you a great opportunity to sell yourself.

16. Do you have any questions about the
organization or the job?

Employers like a candidate who is
interested in the organization. so this is a perfect time to convey your
interest and enthusiasm.
.随机咯....不同的老师会问不同的问题...没有特定的....最好自己稍微准备下吧,...我去的时候刚好准备了一份.....也刚好用上...不过这种情况很少....她会根据你填的资料问你一些问题...比如说你的寝室..你的在校生活...你的家乡...还有肯定会问些和航空有关的问题...比如说你对空乘的看法....还有在客舱里要注意些什么之类的...总之你多准备这方面的内容吧...都是些简单的问题....放轻松了...别紧张...祝你幸运.......
2.英语笔试有两套卷子 难易程度不同 看你的运气了口试的要看你先说什么了
3.考官会先让你自我介绍 然后根据你说的方向会提一些问题 最好做些基本的准备
比如 你为什么会选择这个职业
你的家人对你这个选择的看法 是否支持
你认为你相比他人而言 优势有哪些
如果这次没有入选 你对将来有何打算
（本人就自己的经验而谈，希望能有帮的上你）
空乘英语——服务（service）
1、您想看这些报纸或杂志吗?
Would you like to read these news papers or magazines?

2、您想先喝点什么?
Would you like anything to drink first?

3、这是今天的菜单，你想吃些什么?
Here is today''s menu．What would you like to have?

4、谢谢，让您久等了。这是您的饭和咖啡，还要点什么?
Thank you for waiting sir．Here you are．anything more?

5、甜食要不要?
How about the sweet?

6、现在可以收拾您的桌子吗?
May i clear up your table now?

7、你是去学习还是只去旅游?
Are you going to study there or just for sight seeing?

8、由于天气恶劣，航班已经延误。
The flight has been delayed because of bad weather．

9、由于低能见度，机场关闭，我们不能起飞。
We can''t take off because the airport is closed due to poor visibility.

10、我们的飞机颠簸得厉害，请系好安全带。
Our plane is bumping hard．please keep your seat belt fastened。

空乘英语——起飞前（before take-off）

1. Morning, madam（sir）. Welcome aboard!
早上好，女士（先生）。欢迎登机！

2. May i introduce myself, I'm ___, the chief purser of
this flight.
请允许自我介绍。我叫___，本次航班的乘主任务长。

3. Morning, sir. Welcome aboard. business class or economy?
早上好，先生。欢迎登机。坐公务还是经济舱？

4. Follow me, please. Your seat is in the middle of the cabin.
请跟我来，您的座位在客舱中部。

5. An aisle seat on the left side ------ here you are, sir.
是左边靠走廊座位------这是您的座位。

6. I'm afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.
恐怕您坐错位子了，20c正好在那边走廊的后二排。

7. Excuse me for a second, I'll check.
请稍等一下，我查查看。

8. The plane is about to take off. please don't walk about in the cabin.
飞机马上要起飞了，请不要在客舱内走动。

9. You know the weather in hongkong is not so good. It has been delayed.
你知道香港的天气不太好，飞机延误了。

10. Air China flight ca937 leaves at 0730 in the morning.
中国国际航空公司ca937航班，上午7：30起飞。

11. Flight no. 926, leaving Tokyo at 1740, flies nonstop back to beijing.
ca926航班17：40离开东京直飞回北京。

12. You’re flying economy class, is that right?
您是坐经济舱，对吗？

空乘英语——紧急情况（emergency situation）

1. Fasten your seat belts immediately. The plane will make an emergency landing because of the sudden
breakdown of an engine.
马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。

2. Don''t panic!
不要惊慌。

3. Our captain has confidence to land safely. All the crew members of this flight are well
trained for this kind of situation. So please obey instructions from us.
我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。

4. Take out the life vest under your seat and put it on!
从座椅下拿出救生衣，穿上它！

5. Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by
pulling down the red tab.
请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。

6. Put the mask over your face!
戴上氧气面罩！

7. Bend your head between your knees!
把你的头弯下来放在两膝之间！

8. Bend down and grab your ankles.
弯下身来，抓住脚踝。

9. Get the extinguisher.
拿灭火器来！

10. Open seat belts. Leave everything behind and come this way!
解开安全带，别拿行李，朝这边走！

11. This plane has eight emergency exits. Please locate the exit nearest to you.
本架飞机有八个安全门，请找到离你最近的那个门。

12. Jump and slide down!
跳滑下来！
Good morning/afternoon, my name is yanghaiyan ,you can call me yanzi. I like the feeling flying in the sky like a swallow. It is really a great honor to have this opportunity for an interview, i would like to answer whatever you may raise, and i hope i can make a good performance today. now i will introduce myself briefly.i am 20 years old,born in shandong province.i grow up in a sweet family,composed of my dad,mom,brother and myself.i am an optimistic and confident girl.i have full confidence in a bright future,and i believe i can do well in caac.punctuality and diligence are crucial to most future careers,i will try my best. altough i just graduated from school, i have confidence to venture my funture. scoaring in the sky as an airhostess has been a dream for me since childhood.this is why i'm longing for a job on a plane, and this is why i'm standing here for this interview.i hope my application will be granted ,so that i will delive my best servies throughout the world as a airhostess member of caac and my dream can come ture. that's all.nice talking to you .thanks
早上好/下午好，我叫yanghaiyan ，你可以叫我燕子。我喜欢这种感觉在天上飞象一只燕子。这实在是一个莫大的荣幸能有这个机会参加面试，我想回答任何你可能会提高，我希望我今天能有不错的表现。现在我将介绍一下我自己briefly.i今年20岁，出生于山东province.i在一个甜蜜的家庭长大，我的爸爸，妈妈，弟弟组成和我自己。我是一个乐观而自信的女孩。我有充分的信心一个光明的未来，而我相信我能在caac.punctuality和勤奋做好是至关重要的大部分未来的职业生涯，我会尽我所能。 altough我刚从学校毕业，我有信心，我的创业funture 。 scoaring在天空作为一个空姐一直以来childhood.this是我的梦想就是为什么我渴望在一个平面上工作，这就是为什么我在这里站了此interview.i希望我的应用程序将被授予，这样我会在世界各地delive我最好的楝民航总局的空姐成员，我的梦想可以成真。这是all.nice你说话。感谢。
　　在进行空乘英语面试的时候大家一定不要紧张，在之前我们也有介绍空姐英语面试的技巧，希望这些内容能帮助大家顺利通过考试。
Dialogue 1
I: What made you decide on this type of occupation?
A: Oh, to tell you the truth, I love the sky. When I was a child, I imagined flying into the blue sky some day. Now, I think the day has come. My dream will come true. And I like travelling very much and I enjoy working with people.

I: Can you make yourself understood in English without too much difficulty?
A: Yes, I think I am quite fluent in English. I got the certificate of the Secondary English Training last month.

I: Do you know what the responsibilities are for a stewardess?
A: The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight. And good service is also important.

I: Are you in good health?
A: I just had a complete physical examination and I am in top condition.

I: Have you had any nursing experience?
A: Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.
I: How tall are you? What about your eyesight?
A: My height is one meter and sixty-eight centimeters. I抳e never had any vision problems.

I: What would you say are your strengths and weaknesses?
A: One of my strengths is my friendliness and open-minded attitude and also I think I have a warm personality. But sometimes, I find it is hard to tell others when I don抰 like what they are doing.

I: If a passenger can抰 understand what you say, what should you do?
A: I抣l try to speak in another language or I抣l try my best to use gestures and draw pictures.

I: 什么原因使你决定投身这个行业呢？
A: 哦，说真的，我非常喜欢蓝天。小时候我就梦想自己有一天能飞上蓝天，现在我想这一天已经到了，我的梦想要实现了。而且我非常喜欢旅游，喜欢和人打交道。
I: 别人容易明白你说的英语吗？
A: 可以，我想我的英语很流利，上个月我拿到了中级英语培训证书。
I: 你认为对空姐来说，主要的职责是什么？
A: 主要职责就是让乘客在飞行途中能放松、快乐，而且好的服务也是很重要。
I: 你现在身体很好吧？
A: 我刚做了一次全面的体检，身体状况很好。
I: 你有护理经验吗？
A: 有，我有两年的护理经验，现在我就在一家医院当护士。
I: 你多高？你的视力如何？
A: 我身高168cm，视力没问题。
I: 你认为你的优点和缺点是什么？
A: 我优点之一就是待人非常友好、开朗，还有我的性格温和。但有时候，我发现很难告诉别人我不喜欢他们的所作所为。
I: 如果有乘客听不懂你说的话，你该怎么办？
A: 我会试着说另一种语言或者打手势、画图。

Dialogue 2
I: Tell me about yourself and your past experience.
A: For the past 3 years, I have been working in China East Airlines Corporation Limited. I抦 very tolerant of people and have been told that this is one of my strengths. I feel I have a lot to offer as a team member.

I: Why are you interested in this occupation?
A: It抯 always been my dream to be a stewardess. And I like travelling to different places.

I: What do you think is the chief charcteristic for a stewardess?
A: Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.

I: Do you get angry easily?
A: No, I know how to control my temper.

I: If a passenger had a accident, what would you do?
A: I would give him or her basic first aid and ask my partner to call for assistance at the same time.

I: If you are hired, when can you start work?
A: I can begin to work right away because I am out of work now.

I: What are your salary expectations?
A: I really need more information about the job before we start to discuss salary. I抎 like to postpone that discussion until later. Maybe you could tell me what is budgeted for the position and how your commission structure works.

I: 说说你自己和你过去的经历。
A: 过去三年我一直在中国东方航空有限公司工作。我待人宽容，别人都说这是我的优点。我想作为团队一员，我能作出很多贡献。
I: 你为什么对这个职业感兴趣？
A: 成为一名空姐一直是我的梦想，而且我喜欢到各地旅游。
I: 对空姐来说，你认为主要应该具备的品质是什么？
A: 空姐应该待人友好、有礼貌、有耐心，对顾客和蔼、彬彬有礼。
I: 你容易生气吗？
A: 不，我知道怎样控制自己的脾气。
I: 如果有乘客发生意外，你会怎么办？
A: 我会为他/她做基本的急救，同时让同伴寻求救助。
I: 如果你被录用，什么时候你能开始工作？
A: 因为我目前没有工作，所以随时都可以。
I: 你希望拿多少薪水？
A: 在讨论薪水前，我需要更多了解这份工作。我希望迟点讨论这个问题，或者你可以告诉我这个职位的预算薪酬是多少，贵公司的佣金制度是如何运作的。
imagine 想象 secondary 中级的
flight attendant 空姐 eyesight 视力
vision 视力 gesture 手势
tolerant 宽容的 basic first aid 基本的急救护理 
temper 脾气 assistance 援助，协助
作为空中小姐，懂得一些急救措施是非常必要的，所以即使你没有做过空中小姐，但如果做过护士，有护理经验（nursing experience），你尽可以把它当作自己的优势表现出来。
1) What made you decide on this type of occupation?
position
vocation
job
什么原因使你决定从事这类工作？
2）Do you know what are the responsibilities of the stewardess?
tasks
assignments
obligations
你知道作为空乘的职责是什么吗？
3) What do you think are the chief characteristics of a stewardess?
qualities 
traits
你认为空姐的主要品质 是什么？
4) I can begin to work right away because I am out of work now.
unemployed
laid off
between jobs
我可以即刻开始上班，因为我现在没有工作。
应聘空姐
无论是到中国的国际航空公司还是国外的航空公司应聘，公司都要求空中小姐不仅有高挑的身材和甜美的长相，而且要具备优雅的气质，会讲一口流利的英语。口试内容主要分为中英文面试、中英广播词、航空状况题、时事题、个人问题等。每一家公司会有不同的考试流程，初复试的难易度也不同，要多方面收集资料，知己知彼，再配合临场应变能力、机智反应、适宜的装扮、优雅的谈吐及亲和力，这样面试才能得高分。
BASIC EXPRESSIONS 基本句型表达
1) What made you decide on this type of occupation?
什么原因使你决定投身这个行业呢？
2) I like travelling very much and I enjoy working with people.
我非常喜欢旅游，喜欢和人打交道。
3) The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.
主要的职责就是让乘客在飞行中能放松、快乐。
4) One of my best qualities is my friendliness and open-minded attitude.
我的优点之一就是待人非常友好、开朗。
5) I抦 very tolerant of people and have been told that this is one of my strengths.
我待人宽容，别人都说这是我的优点。
6) What do you think is the chief charcteristic for a stewardess?
你认为对空姐来说，主要应该具备的品质是什么？
7) I would give him or her basic first aid and ask my partner to call for assistance at the same time.
我会为他/她做基本的急救护理，同时让同伴寻求援助。
1、What kinds