东航面试问题口语-英语.doc

1) Education Background
A: What kind of education have you received?
B: I will graduate from Shanghai Business and Tourism school this June.
B: My major is Cabin Service and Secretarial Work. We are learning Cabin Service English,
Secretarial Courses, Computer Science, Typing, Business Etiquette, Flower Arrangement and so on.
B: I major in Ground Service.
B: I’ve got scholarship three times.
B: I am now taking a French course in an evening school.
2) Work Experience
A: Have you got any work experience?
B: Although I have no working experience, I am a member of the Student Union. I have organized many school activities. I understand the importance of cooperation.
B: I have been the commissary in charge of general affairs in my class for more than two years. I am very careful about class financial affairs. I learn how to make a reasonable plan before I take action.
B: I have got six months of a part-time job. I work as a saleswoman in a supermarket. I come to know how to communicate with customers.
B: I have been a trainee in a five-star hotel for more than three months. I realize how important it is to greet guests politely.
3) Skills
A: What skills do you have?
B: I am able to operate many office facilities.
B:I have a good command of Word, Excel and Powerpoint.
B:I can speak a little Japanese and Korean.
B:I can type both Chinese and English very fast. My Chinese typing speed is 180 Chinese characters per minute. I can reach the speed of 300 English letters per minute.
B:I have won the first prize in our school English speech contest.
B: I can swim very well. I have learned different swimming styles. I am in the school swimming team.
4) Hobbies and Interests
A: Do you have any hobbies?
B: I am crazy about sports. My hobbies make me more energetic.
B: I enjoy traveling. It can relieve my pressure.
B: I love reading. Extensive reading can broaden my mind.
B: I am fond of playing football. I learn to have a team spirit from it.
5) Job Expectation
A: What are you expecting from the job?
B: I think the job should be challenging.
B: This job has a good prospect.
B: This job gives me learning experience.
B: I can fulfill myself.
B: I hope it can improve my professional skills.
6) Company Expectation
A: Why do you choose our company?
B: Your company has made great achievements in the past few years.
B: The industry of your company has a bright future.
B: I want to work for a famous company.
B: The big company has a good working environment.
B: The small company offers me multiple tasks.
B: I’d like to take the on-job training.
7) Career Expectation
A: What’s your five-year plan?
• I will become a manager in your company.
• I will receive college education and get a college diploma.
• I will become the best receptionist in your company.
• I will be a secretary since I have taken two years of secretarial courses in my school.
8) Salary Expectation
A: What is your salary expectation?
• I expect my salary is based on my responsibilities.
• Salary is not my top concern. I expect to gain working experience.
• Salary depends on my performance.
• This job is my interest. It is not necessary to be high-paid.
1) Personal Qualities
A: What personal qualities do you think you have?
• I am patient and careful.
• I am determined. I never give up halfway.
• I am an optimist. I love both life and work.
• I am an imaginative person.
• I like to cooperate with others. I believe team spirit is very important.
• I am hard-working.
A: How do your friends describe you?
• They describe me as a workaholic.
• They would say I am an honest person.
• They call me “Sunshine”. They think I am very humorous
A: Can you introduce one of your best friends?
• Linda is one of my best friends. She is smart and warm-hearted.
• My best friend is our monitor. He is always ready to help others.
• Lily is my sincere friend. She has a good sense of responsibility
A: Who do you admire most?
• Steve Paul Jobs. He was creative, diligent and farsighted.
• Michael Jackson. He was a talented singer and dancer. He was also warm-hearted
A: What are your strengths?
• I am willing to take initiative.
• I like to work under stress.
• I am an easy-going person.
• I prefer to make things perfect.
• I am good at communicating with people.
• I am able to handle several tasks at the same time.
• I have got Office Automation Operator Certificate, Middle Level
A: What are your weaknesses?
• Sometimes I am stubborn.
• I am a perfectionist.
• Maybe I am too hard on myself.
• I haven’t got any working experience, but I am a quick learner.
2) Reasons for resignation
A: Why are you leaving your job? / Why did you leave your last job?
• I’d like to seek for something more challenging.
• I need more space to develop myself.
• Your position is a good match for my major and interest.
• I prefer a regular lifestyle. So I don’t want to be a cabin attendant.
3) Family
A: Can you tell me about your family?
• My parents and I live together. Jack, my pet dog, is our family member, too. I take good care of him every day.
• I have a warm family. I often talk with my parents at dinner.
• Both my dad and mum are very busy. I usually help them do some housework.
4) Distance
A: Is your home too far away from our company?
• It’s a bit far. But I promise I will never be late for work.
• It doesn’t matter. I will rent a house nearby.
5) Age
A: I’m afraid you are too young to work
• I have a mental age of 25. I am ready to work. I am able to work under pressure.
• My parents expect me to work now. I can reduce the economic burden of my family. Meanwhile, I am eager to be independent and experienced
6) Newcomer
A: Once employed, how will you be part of team as soon as possible?
• I will carefully read rules and regulations of our company.
• I will get to know my colleagues concerning my work.
• I will get familiar with the facilities needed.
• I will ask my supervisor about my tasks.
• If I don’t know how to do something, I will ask my colleagues for help.
7) Overtime
A: Do you mind if you need to work overtime?
• Of course not. If necessary, I am willing to work overtime. It’s my duty to help the company finish the tasks as soon as possible.
• When I work overtime, I will have more chance of being proficient at work.
• I think working overtime can temper my will
8) Criticism
A: How do you face criticism?
• I will regard criticism as a great chance to improve myself.
• I will try my best to make up for the loss.
• If it is not my mistake, I will apologize first, and then explain it in the proper way.
9) Headache
A: What makes you feel headache in a work situation?
• I cooperate with a person who is unwilling to take responsibility.
• I share the room with an office gossip.
• My partner is very forgetful.
10) Priority
A: It’s four p.m.. You are busy with a notice. There is only ten minutes left before you leave for an important meeting. Now a visitor comes up to you. At the same time, a phone on your desk is ringing. How do you deal with the situation?
B: First, I will show a seat to the visitor. Then I will pick up the phone and try to finish the conversation on the phone as soon as possible. If necessary, I will call back later. Next, I will get to know the person the visitor is looking for. I will inform that person to receive the visitor. Now it must be the time for meeting. I will leave the unfinished notice tomorrow morning because the last job of a day is usually not very urgent
11) Questions to ask
A: Do you have any questions?
• What hours do you work?
• What qualites do I need for this position?
• Do you offer job training of different levels?
• When can I get your final decision?
You should get fully prepared for your job interview.
• Change your resume according to the position you apply for.
• Don’t be late for the job interview.
• Arrive about half an hour before the appointment.
• Pay close attention to your appearance.
• Your behavior leaves the employer a deep impression.
• You needn’t wear too flashy.
• Being neat is the best choice.
• Remember to dress professionally.
• Get permission before you take a seat.
• Keep smiling and eye contact.
• Sit up straight and respond quickly.
• Don’t interrupt. Learn to be a good listener.
• Your answers should be short and to the point.
• Don’t forget to speak politely but firmly.