《民航服务英语口语教程》Unit-1An-Airline-Job(课堂PPT).ppt

Unit 1 An Airline Job1Airline PersonnellGround staff security check staff/ticket agent/aircraft maintenance man(technician)lCrew members pilot(captain)/co-pilot/engineer/observer (cockpit)purser(in-flight manager)/cabin attendants (airhost&airhostess/steward&stewardess)2Airline Personnel3Part One:Warming-uplHave you any experience of traveling by air?lWhat do you know about the air travel?lWhat sort of things will you prepare for it?lWhich do you prefer,traveling by air or by train/ship/bus?State your reasons.4An Airline Job-the Way to the World5Useful ExpressionslMake a planlMake a reservationlI prefer,becauselWhat appeals to me in is thatlFrankly speaking,I dislike,becauselGet travel documents readylPack the things for the trip6Travel documents7Get travel documents readylGarfield has get his travel documents ready.8What appeals to me inis thatlWhat appeals to me in airline is that I could meet many foreigners.9Airline designator Codes-Airline LocationAirline Designator CodesBritish Airways United KingdomBALufthansaGermanyLHAir FranceFranceAFAmerican AirlinesUSAAAKLMNetherlandsKLSingapore AirlinesSingaporeSQUnited AirlinesUSAUA10Airline designator Codes-AirlineLocationAirline Designator CodeAlitaliaItalyAZCathay PacificHong Kong SAR,China R.RCXNorthwestUSANWDragonairHong Kong SAR,China R.RKAJapan AirlinesJapanJLAir CanadaCanadaACSwissairSwitzerlandSRVirgin Atlantic AirwaysUnited KingdomVS11World Airlines 12Part Two:Dialogue:Talking About an Airline JobUseful PhraseslHave ones hands fulllPeak seasonlBe up to ones eyeslSounds incrediblelA means of communicationlGround servicelFace to facelTicket windowlMake a terrible mess of lPick out the flightslEconomy classlIn-flight servicelClass of service13Have ones hands full/free (not)busylI have my hands full on office work recently.14Peak season/high seasonlHigh season/low season/shoulder season (旺季)（淡季）(平季)15Be up to ones eyes=as busy as a beelMy homework is up to my eyes.16Sounds/tastes/smells/feellIt sounds incredible that you possess super power.17A means of communicationlLanguage is a means of communication.18Air servicelGround servicelIn-flight service19Make a face to face contact withThe girl intends to make a face to face contact with a Mr.Right.20Make a mess oflMy baby made a terrible mess of my cleaning on bed.21Pick out/selectlPick out the color you like.22Class of servicelF:First classlC:Business classlY:Economy classlK:budget classlP:First class premiumlJ:Business class premium 23Dialogue:Talking About an Airline JobUseful ExpressionslPossess an ever-growing fleetlState-of-the-artlSophisticated=advancedlBreak travel barrierslA non-stop/direct flightlOur commitment is passenger first and the service best24Figure out/calculate/work outlWaiter,figure out the bill for us.25possess:havelI possess a musical instrument to perform.26Ever-growing fleet=developing27State-of-art:the most advanced(in science or education)lThis is the state-of-the-art design of robot.28Sophisticated aircraft29barrierslThere are barriers on the road.30Commitment/requirement/responsibilitylA teachers commitment is teaching,not punishing.31Genuine warmthlLets offer our genuine warmth to customers.32Situation Practice:Two friends meet each other in the street by chance.They greet each other and then talk about their jobs.Try to use the phrases given below.Useful ExpressionslThis is a pleasant surprise.Fancy meeting you here.lGet along well with the airlines work.lBe up to ones eyes in booking and selling tickets.lBe busy with telephone calls:flight schedules,reservations,fares,cancellationslDeal with the complaints from passengers.lInform passengers of travel documents.lDistinguish the class of service33Fancy meeting you here.34Deal with the complaints from passengers.35Situation Practice:One of your friends wants to fly with his family.As a agent you recommend him to fly your airline.Try to use the expressions given below.lWe have jumbo jets B-747 that fly faster and further non-stoplPassengers first and service bestlOffer smooth servicelMeals that please the eye as well as the palatelSafety and comfort36Part Three:Language PracticelIts our duty to inform passengers of travel documents.lYou need to go to buy the ticket,otherwise the reservation would be automatically be cancelled.lYou cant imagine how many telephones calls we can handle in a day.lMost of the passengers prefer to fly economy rather than go first class.37Blank Fillings:lUse proper words and phrases to complete the following dialogues.lP:I need four seats,economy class,for next Sunday.lA:Just a moment please.I am going to _.Im sorry,there are l_ available in economy class on this flight.Can I _ l on the flight for that day?Of course,the price is _.lP:Whats the difference between first class and economy class?lA:In first class the seat arrangement is _.Your baggagelallowance is _ and you also have _.38Part 4 Communication Activities39Create open-ended dialogues with your partner based on the following situations:lYou and your friends have a gathering at your home after one You and your friends have a gathering at your home after one year of work for the airlines.You talk with each other about year of work for the airlines.You talk with each other about the airlines job that fascinates you but sometimes bores you.the airlines job that fascinates you but sometimes bores you.Be sure to use the following expressions:Be sure to use the following expressions:lThe work is inviting and rewarding.lBetter working conditions appeal to me.lWe enjoy companys welfarelThe work is sometimes tedious:booking and selling tickets,no variation.l It is obligatory to advise passengers of travel documents.lDealing with unpleasant telephone calls is quite a bother to me.40 As an airline agent you should do your utmost to persuade your customers to fly your airlines.Read the following and then use your own words to do the persuasion.lHow do we serve you?Let us begin to count the ways:we serve with a joyous heritage of service that dates back over a thousand years,with meals that please the eye as well as the palate,with the best 747 on-time record in the world,with reservations that are quick and accurate,with mechanics who not only meet the high standards of the industry but the more exacting requirements of our airlines.To us,serving you is more than a job,serving you is our way.41Airbus A380 vs.Boeing 74742Boeing 747 vs.Airbus A38043A380&B74744Major Airlines in ChinaSymbolTwo-letter Code航空公司航空公司AirlinesCA中国国际航空公司Air ChinaMU 中国东方航空公司China Eastern AirlinesCZ中国南方航空公司China Southern AirlinesHU海南航空公司Hainan Northern Airlines 45Major Airlines in ChinaSymbolTwo-letter Code航空公司航空公司AirlinesSC山东航空公司Shandong Airlines 3U四川航空公司Sichuan Airlines ZH深圳航空公司Shenzhen Airlines FM 上海航空公司Shanghai Airlines MF厦门航空公司XiamenAirlines46Thank you for your listening!Presented by Gao Feng47