user-defined type.xls

ItemStronglyAgreeAgreeNeutralDisagreeStronglyDisagreeStore locations are convenient46%24%16%13%1%Store hours are convenient15%13%35%30%7%Stores are well-maintained14%7%24%37%18%You are easy to reach by phone9%25%24%17%25%I like your web site19%21%5%12%43%Employees are friendly25%19%18%12%26%Employees are helpful5%13%28%35%19%Employee are knowledgeable40%20%22%12%6%Pricing is competitive27%27%15%20%11%You have a good selection of products15%27%17%29%12%I like your TV ads3%25%29%21%22%You sell quality products29%36%12%17%6%Overall,I am satisfied20%22%13%33%12%I would recommend your company24%33%16%17%10%46%24%16%13%1%Annual Customer Survey ResultsStrongly AgreeAgreeNeutralDisagreeStrongly Disagree60%50%40%30%20%10%0%Store locations are convenient