单元二前台服务礼仪.pptx

单元二前台服务礼仪情景一前台办理入住礼仪仪容服饰礼仪接打电话礼仪递接物品礼仪语言交流礼仪礼仪规范礼仪规范相关知识：1、前台服务员的仪容2、前台服务员的礼貌3、前台服务员接电话时的礼仪4、前台服务员订房礼仪5、基本的服务语言技巧1、前台服务员的仪容制服头发脸部口部手部脚部气味2、前台服务员的礼貌3、前台服务员接电话时的礼仪4、前台服务员订房礼仪必须熟悉酒店的全部客房情况，比如客房的朝向、朝夕照的程度，闹或静等，尽量满足旅客需求。5、基本的服务语言技巧1.破译法：利用其他言词作衬托，以了解对方说话的方法。如李璧，是碧绿的碧还是璧玉的璧2.替补法：利用别的言词替补出客人没有说出的话。3.意合法：通过转换句式，贴切领会客人所说的内容。礼仪训练：1、仪容仪表服饰礼仪2、仪态动作礼仪3、对客迎送服务礼仪4、服务用语训练Lorem ipsum dolor sit amet,consectetur adipisicing elit,sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.Ut enim ad minim veniam,quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.Lorem ipsum dolor sit amet,consectetur adipisicing elit,sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.Ut enim ad minim veniam,quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.LOREM IPSUM DOLORLorem ipsum dolor sit amet,consectetur adipisicing elit,sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.Ut enim ad minim veniam,quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.Lorem ipsum dolor sit amet,consectetur adipisicing elit,sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.Ut enim ad minim veniam,quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.0101ADD YOUR TITLE HEREADD YOUR TITLE HEREClick here to add you to the center of the narrative Thought.Click here to add you to the center of the narrative thoughtTHANK YOUCOMPANY NAMEBUSINESSLOREM IPSUM DOLORLorem ipsum dolor sit amet,consectetur adipisicing elit,sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.Ut enim ad minim veniam,quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.Lorem ipsum dolor sit amet,consectetur adipisicing elit,sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.Ut enim ad minim veniam,quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.LOREM IPSUM DOLORLorem ipsum dolor sit amet,consectetur adipisicing elit,sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.Ut enim ad minim veniam,quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.Lorem ipsum dolor sit amet,consectetur adipisicing elit,sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.Ut enim ad minim veniam,quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.LOREM IPSUM DOLORLorem ipsum dolor sit amet,consectetur adipisicing elit,sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.Ut enim ad minim veniam,quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.Lorem ipsum dolor sit amet,consectetur adipisicing elit,sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.Ut enim ad minim veniam,quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.教室工作汇报总结汇报人：稻壳儿2018201801/LOREM IPSUM DOLORCONTENTSECTION TITLELorem ipsum dolor sit amet,consectetur adipisicing elit.THANK YOUCOMPANY NAMEBUSINESS