商务英语商务旅行.pptx

BusinessBusinesstravel BusinessBusiness Travela.Make a phone callb.Business travelb.Business travel国际航班国际航班international flight 国内航班国内航班domestic flight 航班号航班号flight number 往返机票往返机票 round-trip ticket单程机票单程机票 one-way ticket 头等舱头等舱 first class 商务舱商务舱business class 经济舱经济舱economy class b.Business travel 商务旅行商务旅行2.1 At the airportMaking enquiries我想询问下周三到纽约的航班。我想询问下周三到纽约的航班。Id like to ask about the flights to New York on Wednesday.每周从广州到洛杉矶有多少航班？每周从广州到洛杉矶有多少航班？How many flights are there from Guangzhou to Los Angeles a week?周末有早班周末有早班/夜间夜间/直达航班吗？直达航班吗？Have you got any morning/night/a non-stop/direct flights on Sunday?需要飞行多久？需要飞行多久？How long will the flight take？b.Business travel 商务旅行商务旅行2.1 At the airportMaking reservationsId like to book a business class ticket to Paris.Can I reserve a first class return ticket to New York for December 14,please?Just a minute,please.Ill see if there are tickets available.um,yes,which flight do you want to order?When does the first flight depart/leave?When is the departure time/arrival time?Is there a discount for a night flight?What special terms are there for groups/company booking?What discounts do you offer?b.Business travel 商务旅行商务旅行2.1 At the airportUseful expressionsyou are not allowed to take dangerous articles aboard.Welcome on board Flight 859 China Southern Airlines from Guangzhou to Chicago.Whats your seat number,please?Our plane is about to take off.Please fasten your seatbelt and put your seat in an upright position.BA847 to Tokyo is boarding at GATE 4.b.Business travel 商务旅行商务旅行NowyourturnNowyourturn情景模拟情景模拟SITUATION:Mr.David and several other managers are going to attend the Shanghai APEC CEO Summit next month.Being a secretary,you are responsible for the planning of his trip.1.Calling the booking office to book an airline ticket.2.Buying the ticket at the airport入境大厅入境大厅 arrival lobby出境大厅出境大厅departure lobby海关申报处海关申报处customs service area 免税商品免税商品 duty-free goods 应交税商品应交税商品dutiable goods b.Business travel 商务旅行商务旅行商务签证商务签证business visa 护照护照 Passport签证签证visa 入境记录卡入境记录卡embarkation card 出境记录卡出境记录卡disembarkation card 2.2 At the clearance 通关时通关时2.2 At the clearance请出示一下护照，可以吗？请出示一下护照，可以吗？May I see your passport,please?你要在美国逗留多长时间？你要在美国逗留多长时间？How long are you going to stay in America?我会停留一个星期。我会停留一个星期。I will stay for one week.你此行的目的是什么？你此行的目的是什么？What is the purpose of your visit?您有要申报的东西吗？您有要申报的东西吗？Do you have anything to declare?我没有东西要申报。我没有东西要申报。I have nothing to declare.b.Business travel 商务旅行商务旅行2.2 At the clearanceAnything to declare?/Do you have anything dutiable?没有，我来这里是观光的。没有，我来这里是观光的。No,Im here for sightseeing.您携带任何酒类或香烟吗？您携带任何酒类或香烟吗？Yes,I have two bottles of whisky.您必须为这项物品缴费税金。您必须为这项物品缴费税金。You have to pay duty on this.请填写申报卡并且交给出口处的官员。请填写申报卡并且交给出口处的官员。Please give this declaration card and give it to the officer at the exit.b.Business travel 商务旅行商务旅行NowyourturnNowyourturn情景模拟情景模拟SITUATION:Mr.David has landed on New York.He is in the arrival lobby waiting for the regular customs check.He was asked a few simple questions and has nothing to declare.Passport checkOccupationDuration of visitPurpose of visitDutiable articles2.3 At the hotelb.Business travel 商务旅行商务旅行登记入住登记入住check-in退房时间退房时间check-out time 客房服务客房服务room service 前台前台front desk 电话叫醒服务电话叫醒服务 wake-up call Good afternoon,what can I do for you?/May I help you?我想订一间单人间我想订一间单人间/双人间双人间/套房套房,要两个晚上。要两个晚上。Id like to order a single room/a double room/a suite for two nights.Yes,sir.A double room for two nights.right?是的。请问房价多少？是的。请问房价多少？Yes.What is the rate please?/Whats the room charge per night?/How much does it cost?45 美元一晚。如果您住四天，可以享受九折优惠。美元一晚。如果您住四天，可以享受九折优惠。$45 per night,but you can enjoy a 10%discount for a four-night stay.b.Business travel 商务旅行商务旅行2.3 At the hotelGood afternoon,what can I do for you?/May I help you?我想订一间单人间我想订一间单人间/双人间双人间/套房套房,要两个晚上。要两个晚上。Id like to order a single room/a double room/a suite for two nights.Yes,sir.A double room for two nights.right?是的。请问房价多少？是的。请问房价多少？Yes.What is the rate please?/Whats the room charge per night?/How much does it cost?45 美元一晚。如果您住四天，可以享受九折优惠。美元一晚。如果您住四天，可以享受九折优惠。$45 per night,but you can enjoy a 10%discount for a four-night stay.b.Business travel 商务旅行商务旅行2.3 At the hotel我住两个晚上。房费包括早餐吗？我住两个晚上。房费包括早餐吗？I would stay here for two nights.Is breakfast included?yes,and the leisure facilities.Ok.房费一共房费一共$90,押金押金$50,一共一共$140,押金退房时返还。您是现金还是刷押金退房时返还。您是现金还是刷卡？卡？You have to pay$90 for the room and$50 for the deposit,thats$140 in total.Well refund the deposit when you check out.Cash or card?Cash.Here youre.Thank you.Could I have a look at your passport please?I wish you a pleasant stay here.b.Business travel 商务旅行商务旅行2.3 At the hotel我要早上我要早上8:00的电话叫醒服务。的电话叫醒服务。I wonder if you have the morning call service.I would like to have a wake-up call at 8:00 in the morning.退房时间在几点？退房时间在几点？When is check-out time?b.Business travel 商务旅行商务旅行2.3 At the hotelNowyourturnNowyourturn情景模拟情景模拟SITUATION:Mr.David arrives at a hotel.He is trying to book a double-bed room for a two-night stay.1.asking the price2.pay for the room3.wake-up service我想要两张床的双人房。我想要两张床的双人房。Id like a room for two with separate beds.我想在我想在303房加一张床。房加一张床。Id like an extra bed for room 303.您能帮我调下空调吗？太热了。您能帮我调下空调吗？太热了。Could you please help me adjust the air conditioning?Its too hot here.请问我的房间可以拨打国际长途吗？请问我的房间可以拨打国际长途吗？Could I make international phone calls from my room?Sure.Just dial 09 to get an outside line and dial the number as usual.b.Business travel 商务旅行商务旅行2.3 At the hotelNowyourturnNowyourturn情景模拟情景模拟SITUATION:Mr.David called the hotel service center to:1.Help adjust the air conditioning.2.Ask how to call back to ChinaSmalltalk:Smalltalk:1.What expense do people typically incur on a business trip?And how should companies control business travel expenses?2.What are the advantages and disadvantages of one-child policy?DiscussionandPresentation:DiscussionandPresentation:Losing Managerial Staff管理层人才的流失管理层人才的流失Some managers are leaving your company in recent years,and your company is worried about the situation.You have been asked to make recommendations about the situation.Discuss the situation together,and decide:why some managers are leaving your companyhow to improve the situation近年来不少部门经理相继辞职，你们所在公司对此形势甚是忧近年来不少部门经理相继辞职，你们所在公司对此形势甚是忧虑。请你们就此提出建议。讨论并决定：虑。请你们就此提出建议。讨论并决定：经理们相继辞职的原因经理们相继辞职的原因如何扭转这种局势如何扭转这种局势