新职业英语1酒店英语--Unit-9(课堂PPT).ppt

酒店英语酒店英语酒酒 店店 英英 语语 E EN NG GL LI IS SH H F FO OR R C CA AR RE EE ER RS S新职业英语新职业英语中国劳动关系学院高等职业技术学院酒酒 店店 英英 语语 新职业英语新职业英语酒店英语酒店英语Unit 9 Laundry ServiceWarming-UpReadingListeningSpeaking4123Writing5Project6Vocabulary and Structure 7Listening Script 8酒店英语酒店英语 Task 1 Write down the word under its corresponding picture.Suggested AnswersUnit 9 Laundry Service酒店英语酒店英语 Task 1 Write down the word under its corresponding picture.Suggested Answers Unit 9 Laundry ServiceAwaistcoat BdressCsuit DjacketEhandkerchiefFpajamasGsweater Hscarf酒店英语酒店英语 Task 2 Match each of the English expressions with its Chinese version.Unit 9 Laundry Service1.dry clean2.iron3.hand wash4.shrink5.sew6.colorfast7.starch8.fadeA.干洗干洗B.手洗手洗C.上浆上浆D.缝补缝补E.不褪色的不褪色的F.褪色褪色G.熨烫熨烫H.缩水缩水AGBHDECF酒店英语酒店英语 Task 3 Below are signs for laundry.Please match each sign with its corresponding meaning.Then try to add one more sign and its meaning.Suggested AnswersUnit 9 Laundry Service酒店英语酒店英语 Task 2 Below are signs for laundry.Please match each sign with its corresponding meaning.Then try to add one more sign and its meaning.Suggested Answers Unit 9 Laundry ServiceA3 B4 C5 D6 E2 F1酒店英语酒店英语Task 1 Try to answer the following questions before you read the passage.1.Do you usually wash your clothes in a laundry?Why or why not?2.Have you ever seen a laundry ad?What do you think such an ad usually includes?ReadingUnit 9 Laundry Service酒店英语酒店英语Reading I usually wash my clothes by myself because it ischeap and convenient.But I have some clothes washed in a laundry if they should be dry cleaned,for example,a cashmere coat and a wool suit.Suggested Answers1.Do you usually wash your clothes in a laundry?Why or why not?Unit 9 Laundry Service酒店英语酒店英语Reading A laundry ad usually includes the name,place,and telephone of the laundry,service it provides,price list,and special discount.Suggested Answers2.Have you ever seen a laundry ad?What do you think such an ad usually includes?Unit 9 Laundry Service酒店英语酒店英语Sarahs Place 1.Address:1#Shamian 4th.St.,Guangzhou,510130,ChinaEmail:Tel:[phone]Laundry serviceLaundry serviceOur modern laundry facilities have provided first-rate laundry service for many of Guangzhous five-star hotels in the last decade.And we have newly opened“Sarahs Laundry Service.”While on Shamian Island,you can now enjoy top-quality laundry service and superb customer service.Sarahs Laundry Service is here to serve youwhatever you need.ReadingUnit 9 Laundry Service酒店英语酒店英语Sarahs Place 2.2.Special discountsSpecial discounts20%discount for your babys laundry.ReadingUnit 9 Laundry Service酒店英语酒店英语Sarahs Place 3.3.Pick-up and delivery servicePick-up and delivery serviceClients on Shamian Island(staying at the White Swan or Victory Hotel)please call us or stop by Sarahs Place,and we will pick up your laundry and deliver it back to you promptly.For clients not on Shamian Island(staying at China Hotel,South America Grand Hotel,etc)We offer the same quick and reliable service.However,we advise you to please collect a large quantity of laundry.Its a good idea for several families to request our laundry service at the same time.That way we can come by and collect many bags of laundryin one trip.This cuts down on travel costs back and forth.For smaller,individual family laundry service orders,please consider paying the traveling expenses.ReadingUnit 9 Laundry Service酒店英语酒店英语Sarahs Place 4.4.Prices and conditionsPrices and conditionsIf you want a laundry receipt,please click here,fill out the form and bring it to Sarahs Place.If your particular item does not appear on our price chart,please let us know and we will gladly provide you a price.We can service any request.Our goal is to make your stay in Guangzhou as pleasant as possible.Need something special?Just let us know!ReadingUnit 9 Laundry Service酒店英语酒店英语first-rate adj.一流的一流的e.g.I looked up information of first-rate hotels in China in the hope of getting a job.我查询了中国一流酒店的信息，希望能找到一份工作。e.g.The food here is absolutely first-rate.这儿的食物绝对是一流的。ReadingUnit 9 Laundry Service酒店英语酒店英语stop by 顺便走访顺便走访e.g.Could you stop by the store on the way home for some bread?你回家路过商店时买些面包好吗？e.g.Ill stop by this evening for a chat.我今晚想过去聊聊。ReadingUnit 9 Laundry Service酒店英语酒店英语deliverv.送递e.g.We promise to deliver milk to each household before 6 in the morning.我们承诺早晨6点之前把牛奶送到每家每户。e.g.Make sure you must have the laundry delivered to the guests rooms by 6 pm.一定要在晚上6点之前把洗好的衣物送到客人的房间。ReadingUnit 9 Laundry Service酒店英语酒店英语promptlyadv.迅速地；快速地迅速地；快速地e.g.She promptly forgot all about it.她很快就忘掉了所有这一切。e.g.Reading her boy friends message of proposal,Linda promptly called back saying yes.Linda读到男友的求婚留言后，马上回电话接受了求婚。ReadingUnit 9 Laundry Service酒店英语酒店英语a quantity of 大量的e.g.They found a large quantity of food in the cave.他们在山洞里发现了大量的食物。e.g.A huge quantity of drugs were found in the young mans home.这个年轻人的家里发现了大量毒品。ReadingUnit 9 Laundry Service酒店英语酒店英语individual adj.单独的；个人的e.g.We interviewed each individual member in the community.我们采访了这个社区的每一个人。e.g.There was no respect for individual freedom.在这个国家没有对个人自由的尊重。ReadingUnit 9 Laundry Service酒店英语酒店英语particularadj.特定的；某一的e.g.Is there a particular type of book he enjoys?他特别喜欢的哪一类图书吗？e.g.There is one particular person Id like you to see.我想让你见见某个人。ReadingUnit 9 Laundry Service酒店英语酒店英语SRAH洗衣店洗衣店1.地址：中国广州沙面第4 大街1 号，510130电子邮件：电话：86-020-81218614 洗衣服务洗衣服务 我们拥有现代化的洗衣设备，十年间为广州多家五星级酒店提供了一流的洗衣服务。现在我们在沙面岛新开了一家Sarah 洗衣店，您可以享受上乘的洗衣服务和优质的顾客服务。Sarah 洗衣店在这里随时为您服务满足您的各种要求。ReadingUnit 9 Laundry Service酒店英语酒店英语SRAH洗衣店洗衣店2.2.优惠项目优惠项目 婴儿衣物8 折优惠ReadingUnit 9 Laundry Service酒店英语酒店英语SRAH洗衣店洗衣店3.3.取衣送衣服务取衣送衣服务 在沙面岛的顾客（入住白天鹅宾馆或胜利宾馆的顾客）请直接给我们来电或光顾本店，我们会收取您的待洗衣物并及时洗净送回。对于非沙面岛的顾客（入住中国大酒店、南美大酒店等酒店的顾客），我们提供同样快捷可靠的服务。但是，我们建议您送来量多一点的待洗衣物，最好几个家庭同时要求我们的洗衣服务，这样我们可以一次性上门收取很多的待洗衣物，可以减少来回路上的成本。对于只有少量衣物的单个家庭，如果需要我们的洗衣服务，请自付车旅费用。ReadingUnit 9 Laundry Service酒店英语酒店英语SRAH洗衣店洗衣店4.4.价格及特殊情况价格及特殊情况 如需洗衣收据，请单击这里，填好表格，送到Sarah 洗衣店。如果您需要清洗的某件物品没有包括在我们的价目表里，请与我们联系，我们将很乐意为您提供价格。我们可以满足您的任何请求。我们的目标是让您在广州的旅行尽可能愉快满意。还有什么特殊要求吗？与我们联系吧！ReadingUnit 9 Laundry Service酒店英语酒店英语Task 2 Decide if the following statements are true(T)or false(F)according to the passage.ReadingUnit 9 Laundry Service1.The passage might be part of an advertisement.2.You can call or email the laundry if you have any questions.3.The clients who stay at the hotels not on Shamian Island will have to pay travel fees to the laundry place.4.There are only special discounts for babys laundry.TTFT酒店英语酒店英语Task 3 Choose the best answer for each question according to the passage.ReadingUnit 9 Laundry Service1.Sarahs Place is located in _.A.Shamian B.White Swan Hotel C.China Hotel D.South America Grand Hotel2.If you are staying at the Victory Hotel,you can_.A.have your laundry done free of charge B.call the laundry place to have your laundry collected C.have your laundry done by yourself D.have a special discountAB酒店英语酒店英语Task 3 Choose the best answer for each question according to the passage.ReadingUnit 9 Laundry Service3.If you are staying at the China Hotel,you _.A.have to put your laundry by yourself in the laundry place B.have to pay travel expenses C.will not have express service D.had better collect a lot of laundry at one time4.If you want to have your socks washed,which is not listed on the price chart,you need to _ A.wash them by yourself B.discuss the price with the laundry C.enquire about the price D.fill out a formDC酒店英语酒店英语Task 4 Suppose you are a staff working in Sarahs Place.Now it is low season.You are talking about taking more measures to attract customers.Work in groups of 4 or 5.Discuss how you can attract more customers in terms of special discounts,laundry collection and delivery,etc.ReadingSuggested AnswersUnit 9 Laundry Service酒店英语酒店英语Suggested answers Special discounts:50%off for socks and stockings;10%off for two suits;15%off for winter clothes;5%off for express service.ReadingLaundry collection&delivery:The laundry collects and delivers all laundry for customers living on Shamian Island.The laundry collects and delivers laundry weighing over 3 kilos.Free beautiful laundry bags.Unit 9 Laundry Service酒店英语酒店英语Removing a stain Dry cleaningHand washing Stitching a tearExpress service Dialog 1Dialog 2Dialog 3Dialog 4Dialog 5Task 1 Listen to five short dialogs and decide what service each dialog is about and mark()where appropriate.ListeningUnit 9 Laundry Service酒店英语酒店英语Task 2 Listen to a conversation between a guest and the Room Center clerk.Complete each statement according to what you hear.ListeningUnit 9 Laundry Service1.The guest calls to see if the hotel _laundry.2.The clerk tells the guest that shed better put the laundry in _,which is in the wardrobe,and fill out _before the staff come to pick her laundry.3.The guest also has a dress that needs _.4.The hotel can return the dress in_.deals with the laundry bag the laundry listabout one hourdry cleaning酒店英语酒店英语Task 3 Listen to the conversation in Task 2 again and fill in the blanks with the words or expressions provided in the box.clothes charge wardrobe wine price listdry-cleaned pick up left drawer 7 oclockListeningUnit 9 Laundry Service酒店英语酒店英语clothes charge wardrobe wine price listdry-cleaned pick up left drawer 7 oclockListeningUnit 9 Laundry ServiceKey 酒店英语酒店英语Key(1)clothes (2)pick up(3)Wardrobe (4)left drawer(5)charge (6)price list(7)wine (8)dry-cleaned(9)7 oclockTask 3 Listen to the conversation in Task 2 again and fill in the blanks with the words or expressions provided in the box.ListeningUnit 9 Laundry Service酒店英语酒店英语Task 4 Listen to a conversation between a guest and the floor attendant.Fill in the laundry list with the information you hear.ListeningUnit 9 Laundry Service酒店英语酒店英语ListeningUnit 9 Laundry Service酒店英语酒店英语ListeningUnit 9 Laundry ServiceKey 酒店英语酒店英语ListeningUnit 9 Laundry ServiceKey 酒店英语酒店英语ListeningUnit 9 Laundry ServiceKey 酒店英语酒店英语ListeningUnit 9 Laundry ServiceKey 酒店英语酒店英语Task 5 Listen to the conversation in Task 4 again and decide if the following statements are true(T)or false(F).Listening1.The floor attendant is showing the guest how to fill in the laundry list.2.Ms.Perry has no idea where the laundry bag is.3.Ms.Perry wants the suit and shirts dry-cleaned.4.Ms.Perry wants express laundry service.TFFFUnit 9 Laundry Service酒店英语酒店英语SpeakingTask 1 Read and practice the conversation in pairs.Unit 9 Laundry Service酒店英语酒店英语SpeakingTask 1 Read and practice the conversation in pairs.Unit 9 Laundry Service酒店英语酒店英语SpeakingTask 2 Monica Perry is going to attend a meeting tomorrow morning.But her dress gets some stains.She asks the room attendant about express service.Make up a conversation with the expressions given below,and then act it out in pairs.Suggested Sample Unit 9 Laundry ServiceId like the dress dry-cleaned/hand-washedHow long does it take to have it cleaned?How much do you charge for express service?When can I have it back?Did you fill in the laundry list?Well try to have the stain removed.We charge 50%more for express service.Express service takes three hours.酒店英语酒店英语Suggested Sample Clerk(C):Good morning.Room Center.How may I help you?Ms.Perry(P):Good morning.I have a dress to be cleaned.Id like it dry-cleaned.C:Did you fill in the laundry list?P:Yes,I did.How long does it take to have it cleaned?C:Usually it takes one day.Well deliver it around 6 p.m.tomorrow.P:Oh,thatll be too late.I have a very important meeting tomorrow morning.Can you make it faster?C:Yes.We have express service.It takes only three hours.P:Good.Then how much do you charge for express service?SpeakingUnit 9 Laundry Service酒店英语酒店英语Suggested Sample C:We charge 50%more for express service.P:Thats reasonable.Ill take the express service.By the way,I have got some stains on my dress.Can you possibly remove them?C:Well try to have the stain removed.P:When can I have it back?C:Do you have any other laundry to be cleaned?P:No,just this dress.C:In that case well deliver your laundry before 4 oclock this afternoon.P:Thatll be great.Thank you.SpeakingUnit 9 Laundry Service酒店英语酒店英语Suggested Sample C:Youre welcome.Ill have someone collect your laundry in a short while.May I have your name and room number?P:Monica Perry from Room 1002.C:Ms.Perry.Please wait for a moment.Our laundry staff will come and pick up your laundry right away.P:OK.Thanks again.C:Youre welcome.Enjoy your stay.SpeakingUnit 9 Laundry Service酒店英语酒店英语SpeakingTask 3 Please match each question or request with its answer or response used in laundry service.Unit 9 Laundry Service1.Did you put it in the laundry bag?2.Would you fill in the laundry list?3.How would you like it washed?4.How much do you charge for express service?5.How long does it take to have the laundry done?6.When can I have it back?7.Can you remove the stain on my jacket?A.We charge 50%more for it.B.Id like it washed by hand in warm water.C.Well deliver your laundry in two days.D.Yes,I did.E.Yes,well try our best,but we cant guarantee the result.F.OK.Here you are.G.Usually it takes one day.Key 酒店英语酒店英语SpeakingTask 3 Please match each question or request with its answer or response used in laundry service.Unit 9 Laundry ServiceKey 1D 2F 3B 4A 5G 6C 7E酒店英语酒店英语SpeakingTask 4 Mr.Dave has some clothes to be cleaned.He calls the Room Center to inquire about laundry service.Work in pairs.Role-play the situation described in the boxes,using the laundry list in Task 4 in Listening.Suggested SampleUnit 9 Laundry Service酒店英语酒店英语Suggested Sample Laundry staff(L):Good afternoon.Room Center.May I help you?Guest(G):Yes.Id like to have my laundry done.Can you send a valet up to collect my laundry?L:Im sorry,sir,but our laundry is closed now.G:Oh,thats too bad.What shall I do with my laundry?L:Dont worry,sir.If you put the laundry in the laundry bag and put it outside your door,the attendant will pick it up tomorrow morning.G:Good.Ill do that.Then when can I have my laundry back?L:Usually it takes one day.G:Ill check out at 5 tomorrow afternoon.Im afraid thatll be too late.SpeakingUnit 9 Laundry Service酒店英语酒店英语Suggested Sample L:Then Id like to suggest the express service.It takes only three hours.G:Sounds good.How much do you charge for express service?L:We charge 50%more for express service.G:That sounds fine to me.Ill take the express service.L:How many pieces of clothing do you have,sir?G:I have a suit and jacket.L:How would you like them washed,sir?G:Id like the suit dry-cleaned.L:All right.A suit dry-cleaned.Anything else I can do for you?SpeakingUnit 9 Laundry Service酒店英语酒店英语Suggested Sample G:Yes.The color in the blue jacket may run.So I want it washed by hand in cold water separately.L:OK.A blue jacket hand washed separately.G:And a button on the suit came off.Can you sew it on?L:OK.No problem.Ill make a note of your special instructions.G:One more thing.How much do you charge for my laundry?L:There is a price list on the laundry list.You can refer to it.G:Oh,I see.Thank you.C:Youre welcome.SpeakingUnit 9 Laundry Service酒店英语酒店英语WritingTask 1 Suppose you are a guest staying at China Hotel.Read the ad of Sarahs Place in Task 1 of Reading.