酒店设施设备维修保养及清洁卫生评定检查表.doc

设施设备维修保养及清洁卫生评估检查表B.1计分阐明B1.1各星级饭店规定得分率：一星级90%、二星级90%、三星级92%、四星级95%、五星级95%。B1.2评分规定：设施设备旳维修保养及清洁卫生旳评估除综合得分率到达规定外，在前厅、客房、餐厅（酒吧）、厨房、公共卫生间等五个部位也应到达对应得分率，如其中任何一种部位达不到所申请星级旳规定得分率，就不能获得所申请旳星级。B1.3评分时，按照项目原则，完全到达者为优，略有局限性者为良，明显局限性者为中，严重局限性者为差。B.2评分原则设施设备维修保养及清洁卫生评估见表B.1。项 目标 准维修保养检查清洁卫生检查检查分数实际得分检查分数实际得分优良中差优良中差一、周围环境1.庭院、花园完好、整洁；洁净、无垃圾887.26.4410109852.建筑物外墙完整、美观；洁净554.542.5554.542.53.店标及标志规范、完整、无褪色、无变形；无灰尘、无污迹887.26.44332.72.41.54.停车场、回车线标志明确；洁净443.63.22332.72.41.55.花木、盆景、艺术品无枯枝败叶、修剪效果好；无灰尘、无异味、无虫害443.63.22443.63.226.照明灯完好、有效；无灰尘、无污迹443.63.22443.63.227.公用 （ 簿）完好、有效、齐全、无破损；无污迹221.81.61221.81.618.公共图形符号标志规范、完整、无褪色、无变形；无灰尘、无污迹221.81.61221.81.619.空调排风口有效、无破损、无脱落；无灰尘、无污迹110.90.80.5221.81.6110.其他（每项1分）110.90.80.5110.90.80.5二、楼梯、电梯厅、存衣处、走廊等公共场所1.地面平整、无破损、无卷边、无变形；无污迹、无异味、洁净、光亮202018161030302724152.门无破损、无变形、无划痕；玻璃明亮、无灰尘101098510109853.天花无破损、无裂痕、无脱落；无灰尘、无污迹、无蛛网101098510109854.墙面平整、无破损、无裂痕、无脱落；无灰尘、无污迹、无蛛网202018161020201816105.灯具完好、有效；无灰尘、无污迹252522.52013252522.52012.56.家俱、用品稳固、完好、无变形、无破损、无烫痕、无脱落；无灰尘、无污迹252522.52013252522.52012.57.电梯平稳、有效、无障碍、无划痕、无脱落；无灰尘、无污迹1010985332.72.41.58.其他（每项1分）110.90.80.5110.90.80.5三、公共卫生间1.地面平整、无破损；无污迹、无异味、洁净、光亮554.542.5554.542.52.墙面平整、无破损、无裂痕、无脱落；无灰尘、无污迹、无蛛网554.542.5554.542.53.天花无破损、无裂痕、无脱落；无灰尘、无污迹、无蛛网554.542.5554.542.54.厕位完好、无堵塞、无滴漏；无污迹101098510109855.洗手台完好、无磨损；无灰尘、无污迹554.542.5554.542.56.梳妆镜完好、无磨损；玻璃明亮、无灰尘、无污迹221.81.61221.81.617.皂液器完好、无效、无污迹221.81.61221.81.618.干手器完好、有效；无污迹221.81.61221.81.619.其他（每项1分）110.90.80.5110.90.80.5四、前厅1.地面完整、无破损、无变色、无变形；无污迹、无异味、光亮443.63.2210109852.门窗无破损、无变形、无划痕；无灰尘221.81.61221.81.613.天花无破损、无裂痕、无脱落；无灰尘、无水迹、无蛛网443.63.22443.63.224.墙面平整、无破损、无开裂、无脱落；无污迹、无蛛网665.44.83443.63.225.柱无脱落、无裂痕、无划痕；有光泽、无灰尘、无污迹221.81.61443.63.226.台整洁、平整、无破损、无脱落；无灰尘、无污迹221.81.61443.63.227.扶梯完整、无破损；无灰尘、无污迹221.81.61443.63.228.家俱稳固、完好、无变形、无破损、无烫痕、无脱漆；无灰尘、无污迹1010985554.542.59.灯具完好、有效；无灰尘、无污迹554.542.5443.63.2210.盆景、花木、艺术品无枯枝败叶、修剪效果好；无灰尘、无异味、无昆虫332.72.41.5332.72.41.511总台及多种设备.有效、无破损；无污迹、地灰尘珍贵物品保险箱110.90.80.5110.90.80.5 110.90.80.5110.90.80.5宣传册及册架110.90.80.5110.90.80.5分区标志规范、无破损；无灰尘、无污迹110.90.80.5110.90.80.5其他（每项1分）110.90.80.5110.90.80.512.大堂休息处整洁、布局合理；洁净554.542.5221.81.6113.公共阅览处完整、有效、无破损、整洁；洁净332.72.41.5221.81.6114.客用品完好、无损；无灰尘、无污迹伞架110.90.80.5110.90.80.5衣架110.90.80.5110.90.80.5行李车110.90.80.5110.90.80.5垃圾筒110.90.80.5110.90.80.5烟灰缸110.90.80.5110.90.80.5其他（每项1分）110.90.80.5110.90.80.515.电脑终端（含打印机）快捷、精确；无污迹、无灰尘1010985101098516.计算机系统（含网站）即时维护、迅速有效101098517.其他110.90.80.5110.90.80.5五、客房（一）走廊通道1.地面平整、无破损、无卷边、无变形；无污迹、无异味、洁净、光亮5544.52.510109852.墙面平整、无破损、无开裂、无脱落；无污迹、无蛛网5544.52.5221.81.613.天花无破损、无裂痕、无脱落；无灰尘、无水迹、无蛛网887.26.44221.81.614.灯具完好、有效；无灰尘、无污迹221.81.61221.81.615.擦鞋机完整、无破损；无灰尘、无污迹221.81.61110.90.80.56.烟灰缸完整、无破损；无灰尘、无污迹554.542.5221.81.617.服务台整洁、无损坏；无灰尘、无污迹554.542.5221.81.618.其他（每项1分）110.90.80.5110.90.80.5（二）客房1.地面平整、无破损、无卷边、无变形；无污迹、无异味、洁净、光亮303027241530302724152.门完好、有效；无灰尘、无污迹铃110.90.80.5110.90.80.5锁110.90.80.5110.90.80.5门镜110.90.80.5110.90.80.5门牌110.90.80.5110.90.80.5安全链110.90.80.5110.90.80.5把手110.90.80.5110.90.80.53.窗户及窗帘平整、无破损、无脱落；无污迹554.542.5221.81.614.墙面平整、无破损、无开裂、无脱落；无污迹、无灰尘、无蛛网443.63.22443.63.225.天花平整、无破损、无开裂、无脱落；无污迹、无灰尘、无蛛网443.63.22110.90.80.56.灯具完好、有效；无灰尘、无污迹554.542.5554.54.52.57.家俱、布草稳固、完好、无变形、无破损、无脱漆；无灰尘、无污迹床头护墙板110.90.80.5110.90.80.5床上用品10109851010985浴衣110.90.80.5110.90.80.5衣橱110.90.80.5110.90.80.5衣架110.90.80.5110.90.80.5写字台221.81.61221.81.61梳妆台221.81.61221.81.61半身镜110.90.80.5110.90.80.5全身镜110.90.80.5110.90.80.5椅子、沙发221.81.61221.81.61茶几110.90.80.5110.90.80.5行李柜221.81.61221.81.61饮具554.542.5554.542.5酒具554.542.5554.542.5烟具110.90.80.5110.90.80.5抽屉221.81.61221.81.61垃圾筒221.81.61110.90.80.5擦鞋工具110.90.80.5110.90.80.5洗衣袋110.90.80.5110.90.80.5其他（每项1分）110.90.80.5110.90.80.58.艺术品有品位、完整、无褪色、无脱落；无灰尘、无污迹110.90.80.5110.90.80.59.文具夹规范、完整、无划痕；无灰尘、无污迹332.72.41.5332.72.41.510.客房内印刷品规范、完好、字迹图案清晰、无皱折、无涂抹；无灰尘、无污迹酒单110.90.80.5110.90.80.5菜单110.90.80.5110.90.80.5闭路电视节目单110.90.80.5110.90.80.5安全出口指示图110.90.80.5110.90.80.5“请勿打扰”和“请整顿房间”门牌443.63.22110.90.80.5服务指南443.63.22110.90.80.5价目表443.63.22110.90.80.511. 完好、无损、有效、安全；无灰尘、无污迹554.542.5221.81.6112.电视完好、无损、有效、安全；无灰尘、无污迹554.542.5110.90.80.513.床头（控制）柜完好、无损、有效、安全；无灰尘、无污迹554.542.5110.90.80.514.冰箱完好、无损、有效、安全；无灰尘、无污迹554.542.5221.81.6115.空调回风口有效、无破损、无脱落；无灰尘、无污迹221.81.61332.72.41.516.电源插座完好、无损、有效、安全；无灰尘、无污迹110.90.80.5110.90.80.517.烟感报警器完好、无损、有效；无灰尘、无污迹554.542.5110.90.80.518.喷淋装置完好、无损、有效；无灰尘、无污迹554.542.5110.90.80.519.保险柜完好、无损、有效；无灰尘、无污迹554.542.5110.90.80.520.其他（每项1分）110.90.80.5110.90.80.5（三）卫生间1.门（锁）完全、有效、无破损；无灰尘、无污迹221.81.61110.90.80.52.墙面平整、无破损、无脱落、无变色；无灰尘、无污迹221.81.61221.81.613.天花无破损、无脱落；无灰尘、无污迹221.81.61221.81.614.地面平坦、无破损；无灰尘、无污迹443.63.22221.81.615.灯具完好、有效；无灰尘、无污迹221.81.61110.90.80.56.洗脸台面完好、无磨损；无灰尘、无污迹443.63.22221.81.617.镜完好、明亮、无磨损；无灰尘、无污迹221.81.61110.90.80.58.排风器完好、有效、噪音低；无灰尘、无污迹221.81.61110.90.80.59.面盆完好、无堵塞；洁净1010985221.81.6110.恭桶完好、无堵塞、噪音低；无污迹151513.5127.5443.63.2211.浴缸完好、无堵塞、无滴漏；无污迹151513.5127.5443.63.2212.淋浴喷头完好、畅通、无滴漏；无污迹554.542.5443.63.2213.水质清洁程度清澈、无沙质、水温稳定554.542.514.空气清新程度清新、无异味221.81.6115. 副机完好、以便取用，有效；无灰尘、无污迹221.81.61332.72.41.516.浴帘及浴帘杆完好、无脱落；无灰尘、无污迹110.90.80.5554.542.517.皂盒完好；无灰尘、无污迹110.90.80.5110.90.80.518.手纸拖架完好、以便取用、有效；无灰尘、无污迹221.81.61110.90.80.519.巾架完好、有效；无灰尘、无污迹110.90.80.5110.90.80.520.晾衣绳完好、有效；无灰尘、无污迹110.90.80.5221.81.6121.纸筐完好、无灰尘、无污迹110.90.80.5110.90.80.522.电源插座安全、有效、无破损；无灰尘、无污迹110.90.80.5110.90.80.523.卫生袋正规、完好；无灰尘、无污迹110.90.80.5110.90.80.524.擦手纸托架完好；无灰尘、无污迹110.90.80.5110.90.80.525.客用品规范、完好；无灰尘、无污迹毛巾221.81.61443.63.22浴巾221.81.61443.63.22面巾221.81.61443.63.22踏脚巾221.81.61443.63.22防滑垫221.81.61110.90.80.5擦手纸110.90.80.5香皂110.90.80.5浴液110.90.80.5洗发液110.90.80.5皂盒110.90.80.5110.90.80.5牙具（口杯）221.81.61110.90.80.5其他（每项1分）110.90.80.5110.90.80.526.吹风机安全、完好、有效；无灰尘、无污迹221.81.61221.81.6127.体重秤完好、有效；无灰尘、无污迹110.90.80.5110.90.80.528.其他（每项1分）110.90.80.5110.90.80.5六、餐厅酒吧（如有多种餐厅和酒吧，则所有检查，综合评分）1.大宴会厅完好；无灰尘、无污迹303027241520201816102.餐厅标志规范、完整、无褪色、无变形；无灰尘、无污迹1010985332.72.41.53.门无破损、无变形、无划痕；玻璃明亮、无灰尘665.44.83332.72.41.54.窗户及窗帘无破损、无变形、无划痕；无灰尘、无污迹665.44.83221.81.615.天花无破损、无裂痕、无脱落；无灰尘、无污迹、无蛛网443.63.22221.81.616.墙面平整、无破损、无脱落；无污迹、无蛛网665.44.83221.81.617.柱无脱落、无裂痕、无划痕；无灰尘、无污迹110.90.80.5110.90.80.58.梯完整、无破损；无灰尘、无污迹443.63.22110.90.80.59.灯具完好、有效；无灰尘、无污迹1010985101098510.地面平整、无破损、无卷边、无变形；无污迹、无异味、洁净、光亮1010985303027241511.花木无枯枝败叶、修剪效果好；无灰尘、无异味、无虫害221.81.61221.81.6112.艺术品有品位、完整、无褪色；无灰尘、无污迹221.81.61221.81.6113.家俱稳固、完好、无变形、无破损、无烫痕、无脱落；无灰尘、无污迹柜台443.63.22221.81.61桌20201816101010985椅2020181610443.63.22接手桌443.63.22443.63.22送餐车221.81.61221.81.6114.空调回风口及通风设备有效、无破损、无脱落；无灰尘、无污迹151513.5127.5101098515.空气清新程度清新、无异味54.542.516.客用品完好、无破损；无灰尘、无污迹台布151513.5127.51010985餐巾1010985665.44.83面巾221.81.61443.63.22餐具30302724152020181610烟具554.542.5443.63.22菜单规范、美观、清新；无灰尘、无污迹1010985887.26.44酒单554.542.5554.542.517.宣传品规范、完整；无灰尘、无污迹554.542.5554.542.518.其他（每项1分）110.90.80.5110.90.80.5七、厨房（如有多种厨房，所有检查后综合评分）1.设备完好、有效；无灰尘、无污迹101098510109852.与餐厅旳通道无破损；无污迹、无异味1010985887.26.443.门无破损、无变形、无划痕；玻璃明亮、无灰尘443.63.22443.63.224.窗无破损、无变形、无划痕；玻璃明亮、无灰尘443.63.22443.63.225.地面平整、无破损、无卷边、无变形；无污迹、无异味、洁净、光亮151513.5127.5151513.5127.56.墙面平整、无破损、无脱落；无污迹、无蛛网101098510109857.其他（每项1分）110.90.80.5110.90.80.5八、公共娱乐及健身设施1.商务中心完好、有效；无灰尘、无污迹、无异味303027241530302724152.多功能厅完好、有效；无灰尘、无污迹、无异味505045402530302724153.大小会议厅完好、有效；无灰尘、无污迹、无异味303027241530302724154.婴儿看护和小朋友娱乐室完好、有效；无灰尘、无污迹、无异味202018161020201816105.展览厅完好、有效；无灰尘、无污迹、无异味101098510109856.书店完好、有效；无灰尘、无污迹、无异味101098510109857.健身房完好、有效；无灰尘、无污迹、无异味303027241510109858.商场、精品店完好、有效；无灰尘、无污迹、无异味303027241530302724159.剪发、美容店完好、有效；无灰尘、无污迹、无异味3030272415505045402510.歌舞厅完好、有效；无灰尘、无污迹、无异味3030272415303027241511.鲜花店完好、有效；无灰尘、无污迹、无异味1010985101098512.网球场完好、有效；无灰尘、无污迹、无异味1010985101098513.保龄球室完好、有效；无灰尘、无污迹、无异味3030272415101098514.室内游泳池完好、有效；无灰尘、无污迹、无异味1010985303027241515.室外游泳池完好、有效；无灰尘、无污迹、无异味1010985303027241516. 桌球室完好、有效；无灰尘、无污迹、无异味3030272415101098517.多功能综合健身按摩室完好、有效；无灰尘、无污迹、无异味1010985101098518.乒乓球室完好、有效；无灰尘、无污迹、无异味3030272415101098519.射箭场完好、有效；无灰尘、无污迹、无异味3030272415101098520.高尔夫练习场完好、有效；无灰尘、无污迹、无异味3030272415303027241521.高尔夫球场完好、有效；无灰尘、无污迹、无异味3030272415303027241522.攀岩练习室完好、有效；无灰尘、无污迹、无异味1010985101098523.壁球室完好、有效；无灰尘、无污迹、无异味1010985101098524.按摩室完好、有效；无灰尘、无污迹、无异味1010985303027241525.桑拿室完好、有效；无灰尘、无污迹、无异味1010985303027241526.电子模拟高尔夫球场3030272415101098527.游戏机室完好、有效；无灰尘、无污迹、无异味3030272415101098528.影剧场完好、有效；无灰尘、无污迹、无异味5050454025303027241529.蒸气浴完好、有效；无灰尘、无污迹、无异味1010985303027241530.冲浪浴完好、有效；无灰尘、无污迹、无异味1010985303027241531.其他（每项1分）完好、有效；无灰尘、无污迹、无异味10109851010985总 计实 际 总 得 分得 分 率