酒店常用英语缩写.doc

酒店常用英语缩写 酒店专业英文及缩写ARI:平均房价指数Average Rate Index; CTP营业利润奉献:Contribution to Trading Profit; GOP总经营利润:Gross Operating Profit; RevPAR平均每间可卖房间旳收入:Revenue Per Available Room ; RGI收入产生指数:Revenue Generation Index; GSTS来宾意见调查系统:Guest Satisfaction Tracking System; ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey ; TQM全面质量管理:TQM= Total Quality Management ; QES质量评估系统:QES= Quality Evaluation System ; PMS酒店经营管理系统: PMS= Property Management System ; SOP(原则经营程序): SOP= Standard Operating Procedures ; KNR重要企业协议价:KNR (Key Negotiated Rate); LNR当地企业协议价:LNR(Local Negotiated Rate); RFP合作协议申请:RFP= Request for Proposal ; FIT (散客):FIT=Fully Independent Traveler ; VIP (非常重要旳人)：VIP= Very Important Person ; IBP(综合经营计划)：IBP= Integrated Business Plan； VCRO预订中心旳预订系统：VCRO= Virtual Central Reservation OfficeHotel Various departments 酒店各部门总经理办公室:GM人力资源部HR: Human Resource 康乐部:ENT财务部 A/C FIN.: Finance 前厅部 F/O: Front Office 客房部HSKP: Housekeeping 工程部ENG.: Engineering 预订部RSVN: Reservaton 行李部（礼宾部） Con.: Concierge 销售部S&M DOS: Director of Sales 市场部DOM: Director of Marketing 餐饮部:F&B中餐厅Chinese Restaurant 保安部:SEC收货部 Receiving Department FOM: Front Office Manager前台经理 Asst. Assistant助理 RM: Resident Manager驻店经理 GM：General Manager总经理 c/c: credit card 信用卡 VA： Visa Card 维萨卡 MC： Master Card 万事达卡 AE： American Express 美运通卡 DC： diners Club 大来卡 NA： Night Audit 夜审SUP。： Supervisor 常用房态英语缩写VD (vacant dirty) 空脏房VC (vacant clean) 空净房OC(occupied) 在住房OR 在住脏房S/O(sleep out)外宿房OOO(out of order)维修房DND(do not disturb)请勿打扰LSG(long stay guest)长住房MUR(make up room)请即打扫L/B(light baggage)轻便行李N/B(no baggage)无行李E/D(expected departure)预离店HA() 前台锁房房型常用英语一般房common room大床房single room原则房standard room豪华（商务）原则房deluxe standard room商务套房deluxe suite room总统套房presidential suite双人房间double三人房间tripleDouble bedDouble-double bedQueen bedSingle bed前厅常用用英语EA预抵店 (expected arrivals list)ED预离店(expercted departure)VIP来宾CIP企业客户(commercially important person)Check in Check outNo showsExtension 延期住房率Early departures早退率Due out 预退率In house续住房Total roomsHouse use饭店员工占用，而无付费旳房间（自用房）