旅游专业英语测试题带答案2.doc

旅游专业英语测试题II（Chapter3-5）（本试卷测试内容为第二章第三小节至第五章）班级_ 姓名_ 成绩_Part one: Translate the following expressions.Task one: Translate the following expressions into English:（10 points）1. 茶艺表演 2. 品茶3. 色、香、味 4. 餐饮业 5. 在自助餐厅 6. 外币兑换水单 7. 结账 8. 团队预订 9. 健身中心 10. 楼层服务员 Task two: Translate the following expressions into Chinese:（10 points）1. be open around the clock 2. build up ones health 3. local specialities 4. luggage claim checks 5. paper cuts and embroidery6. front desk 7. travelers checks 8. turn-down service 9. reservation form 10. one-price shop Part two: Translate the following sentences into English: (20 points)：1. 饮茶已成为每一位中国人生活中不可分割的一部分。2. 我想为与会的客人预定一些房间。3. 请坐。给您菜单。我一会儿就回俩为您点菜。4. 非常高兴你们选择本店作为你们展览会的展地。.5. 我们饭店为客人提供各种服务以及多种娱乐设施。6. 这是兑换水单， 请签上您的大名，需要兑换的数量。7. 难道你不想给你的朋友们买些纪念品吗？8. 人们深信中国是美食王国之一。9. 川菜以麻辣口味而闻名。10.在中国， 昆曲的产生比其它的剧种历史要更悠久。Part three:Translate the following paragraph into Chinese: （20 points）Bitahai lake, which is also close to shangri-la, is regarded as a holy lake. in tibetan, bita means piece of land as soft as cattle hair and the locals often call the lake hai, or sea in chinese. I was endlessly surprised at the unexpected view on small meadow on the way from shangri-la county to the bitahai lake. on the vast grass carpet, various nameless small yellow flowers were blooming, besides, there were streamlets flowing gently on hills, and smoke from kitchen chimneys rising. Among the farmhouses, I was totally fascinated by the wonderful view before I reached the bitahai lake. with leisureliness and serenity there, people all believed that it was the best place that jinn inhabit.Bitahai lake：碧塔海； cattle：牲口； meadow：草地; Streamlets：溪流; serenity: 祥和，宁静; jinn神仙译文：Part four: Reading comprehension: （20 points）Read the following passages and decide whether they are true ( T )or false ( F). AAt your final destination, youd better examine your baggage for damage. If your baggage has been damaged, you can go immediately to the airline agent and demand the expense of repairIn this case, you will have to fill out a form. And be specific when describing the damage. If the airline should lose your baggage, report the loss to the airline agent. The agent will be responsible for your loss.Dont worry about your baggage if it is heavy and you cant manage it. Porters are available at many airports. These people will carry your bags for you, though not free of charge.In case you are bumped from a flight for which you have a reserved ticket, and you were at the airport for check-in before closing time, the airline must pay you money unless they can get you a seat by bargaining with another passenger. If you have a confirmed reservation, and arrive at the airport on time, and you are bumped, you can ask for a written explanation of your rights. This will explain the procedure for obtaining the money.1. If your baggage has been damaged, you can go immediately to the travel agent and demand the expense of repair.（ ）2. If the airline should lose your baggage, report the loss to the insurance company.（）3. According to the passage, if the airline should lose your baggage, the agent will be responsible for your loss. ( )4. You have to manage it by yourself even if your baggage is heavy.（ ）5. If you have a confirmed reservation, and arrive at the airport on time, and you are bumped, you can ask for a written explanation of your rights. This will explain the procedure for obtaining the money.（ ） BSometimes we mistakenly proceed to resolve a problem based on what we THINK the customer was saying. This step of the process allows us to clarify and draw out information to make sure that we understand the customers true concern. Examples of clarifying might include:“What I hear you saying isis that right?” “Can you tell me more about?”,“How may I help you.?”, “What were you hoping would happen?” Clarifying leads us to the appropriate solution in a more efficient manner. The next step is to present a resolution. Presenting a resolution is not a challenge if weve done the previous step properly. As we present the resolution, we want to state specifically what we are going to do for the customer. We may also offer alternatives. It is critical to understand your parameters what you CAN do for the customer and what you CANT do. The checkback is our opportunity to make sure that the customer is satisfied and feels good about the resolution. Examples of checkbacks include: “How does that sound?” , “What do you think about ?” , “Are you with me?” “Does that make sense?” , “Will that meet your needs?” and “Would that be satisfactory?”1. Sometimes we shouldnt take it for granted the real intention of a customers words ( )2. If we want to find a solution to a customers complaints efficiently, we shouldnt always take his word into consideration.( )3. When presenting a resolution to a customer, youd better give them more than one choice.( )4. Checkbacks is important in handling a complaint, since it can make you know whether the solution is acceptable for the customer.( )5.The wordParameterin Para 2 means the unit of distance( ) Part five: Writing. （20 points）Please write an English brief introduction to the hotel mentioned below, according to the reference：富丽华南山花园酒店，是东北地区唯一拥有日式庭院的五星级酒店，由大连富丽华酒店集团管理。酒店座落于大连市风景秀丽的南山之麓，靠近植物园，距离机场20分钟的车程，交通便利，环境幽雅。酒店为您提供小时的接待和房间服务；各种会议、宴会设施一应俱全；我们还为您提供：机场接机，商务中心，健身设施，美容美发等等。富丽华南山花园酒店：Furama Nanshan Garden Hotel, 日式庭院：Japanese Garden,之麓：at the foot of 植物园:the Botanical Garden会议、宴会设施: banquet and conference facilities, 美容美发: Hairdressing &Beauty旅游专业英语测试题II（Chapter3-5）（本试卷测试内容为第二章第三小节至第五章）班级_ 姓名_ 成绩_Part one: Translate the following expressions.Task one: Translate the following expressions into English:（10 points）11. 茶艺表演 tea- serving performance 12. 品茶 tea tasting13. 色、香、味 color, fragrant and aroma14. 餐饮业 catering industry15. 在自助餐厅 at the buffet16. 外币兑换水单 exchange memo17. 结账 settle the bill18. 团队预订 group reservation19. 健身中心 fitness center20. 楼层服务员 floor attendantTask two: Translate the following expressions into Chinese:（10 points）11. be open around the clock 全天候开放12. build up ones health 塑身13. local specialities 地方特产14. luggage claim checks 行李认领检查15. paper cuts and embroidery 剪纸和刺绣16. front desk 前台17. travelers checks 旅行支票18. turn-down service 做晚床19. reservation form 预订登记表20. one-price shop 没有折扣的商店Part two: Translate the following sentences into English: (20 points)：1. 饮茶已成为每一位中国人生活中不可分割的一部分。Tea is an indispensable part of the life of a Chinese.2. 我想为与会的客人预定一些房间I would like to reserve rooms for the guests attending the convention.3. 请坐。给您菜单。我一会儿就回俩为您点菜。Take your seat, please. Here is the menu, Ill be back to take your order.4. 非常高兴你们选择本店作为你们展览会的展地。We are very pleased that you have chosen our hotel for your exhibition.5. 我们饭店为客人提供各种服务以及多种娱乐设施。Our hotel may offer our guests various services and recreation facilities.6. 这是兑换水单， 请签上您的大名，需要兑换的数量。Here is the exchange memo, please sign your name and the amount of money you intend to change.7. 难道你不想给你的朋友们买些纪念品吗？Dont you want to buy some souvenir to your friends?8. 人们深信中国是美食王国之一。China is believed to be one of the Kindoms of Gourmet.9. 川菜以麻辣口味而闻名。Sichuan cuisine is well-kown for its spicy hot flavor.10.在中国， 昆曲的产生比其它的剧种历史要更悠久。Kunqu has a longer history than any other operatic form in China.Part three:Translate the following paragraph into Chinese: （20 points）Bitahai lake, which is also close to shangri-la, is regarded as a holy lake. in tibetan, bita means piece of land as soft as cattle hair and the locals often call the lake hai, or sea in chinese. I was endlessly surprised at the unexpected view on small meadow on the way from shangri-la county to the bitahai lake. on the vast grass carpet, various nameless small yellow flowers were blooming, besides, there were streamlets flowing gently on hills, and smoke from kitchen chimneys rising. Among the farmhouses, I was totally fascinated by the wonderful view before I reached the bitahai lake. with leisureliness and serenity there, people all believed that it was the best place that jinn inhabit.Bitahai lake：碧塔海； cattle：牛； meadow：草地; Streamlets：溪流; serenity: 祥和，宁静; jinn神仙译文：在香格里拉附近的“碧塔海”被看作是一个“神圣的湖”。在西藏，“碧塔海”是“像牛毛一样松软的土地”的意思。当地人称湖泊为“海子”。在从香格里拉去碧塔海的路上，我很惊讶于被我意外发现的草甸美景。在无边无际的草坪上，各种各样的无名小黄花争先开放，除此之外，山间纵横涓涓细流，从厨房烟囱冒出的袅袅炊烟。置身在农舍之间，在去碧塔海之前，我完全被这些壮丽的景色迷住了。那里的休闲与安宁，简直被人们看成是给神仙居住的最适宜的地方。Part four: Reading comprehension: （20 points）Read the following passage and decide whether they are true ( T )or false ( F). AAt your final destination, youd better examine your baggage for damage. If your baggage has been damaged, you can go immediately to the airline agent and demand the expense of repair.In this case, you will have to fill out a form. And be specific when describing the damage. If the airline should lose your baggage, report the loss to the airline agent. The agent will be responsible for your loss.Dont worry about your baggage if it is heavy and you cant manage it. Porters are available at many airports. These people will carry your bags for you, though not free of charge.In case you are bumped from a flight for which you have a reserved ticket, and you were at the airport for check-in before closing time, the airline must pay you money unless they can get you a seat by bargaining with another passenger. If you have a confirmed reservation, and arrive at the airport on time, and you are bumped, you can ask for a written explanation of your rights. This will explain the procedure for obtaining the money.1. If your baggage has been damaged, you can go immediately to the travel agent and demand the expense of repair.（F ）2. If the airline should lose your baggage, report the loss to the insurance company.（F）3. According to the passage, if the airline should lose your baggage, the agent will be responsible for your loss. ( T)4. You have to manage it by yourself even if your baggage is heavy.（F）5. If you have a confirmed reservation, and arrive at the airport on time, and you are bumped, you can ask for a written explanation of your rights. This will explain the procedure for obtaining the money.（T） BSometimes we mistakenly proceed to resolve a problem based on what we THINK the customer was saying. This step of the process allows us to clarify and draw out information to make sure that we understand the customers true concern. Examples of clarifying might include:“What I hear you saying isis that right?” “Can you tell me more about?”,“How may I help you.?”, “What were you hoping would happen?” Clarifying leads us to the appropriate solution in a more efficient manner. The next step is to present a resolution. Presenting a resolution is not a challenge if weve done the previous step properly. As we present the resolution, we want to state specifically what we are going to do for the customer. We may also offer alternatives. It is critical to understand your parameters what you CAN do for the customer and what you CANT do. The checkback is our opportunity to make sure that the customer is satisfied and feels good about the resolution. Examples of checkbacks include: “How does that sound?” , “What do you think about ?” , “Are you with me?” “Does that make sense?” , “Will that meet your needs?” and “Would that be satisfactory?”1. Sometimes we shouldnt take it for granted the real intention of a customers words (T )2. If we want to find a solution to a customers complaints efficiently, we shouldnt always take his word into consideration.( F)3. When presenting a resolution to a customer, youd better give them more than one choice.( F )4. Checkbacks is important in handling a complaint, since it can make you know whether the solution is acceptable for the customer.( T )5.The wordParameterin Para 2 means the unit of distance(T ) Part five: Writing. （20 points）Please write an English brief introduction to the hotel mentioned below, according to the reference：富丽华南山花园酒店，是东北地区唯一拥有日式庭院的五星级酒店，由大连富丽华酒店集团管理。酒店座落于大连市风景秀丽的南山之麓，靠近植物园，距离机场20分钟的车程，交通便利，环境幽雅。酒店为您提供小时的接待和房间服务；各种会议、宴会设施一应俱全；我们还为您提供：机场接机，商务中心，健身设施，美容美发等等。富丽华南山花园酒店：Furama Nanshan Garden Hotel, 日式庭院：Japanese Garden,之麓：at the foot of 植物园:the Botanical Garden会议、宴会设施: banquet and conference facilities, 美容美发: Hairdressing &BeautyLocated at the foot of the beautiful Nanshan Hill in Dalian , Furama Nanshan Garden Hotel is the only five-star hotel in the Northeast area which has Japannese garden inside. It is run by Dalian Furana Group with the Botanical Garden nearby and ensures a very good surrounding. By car, the hotel is 20 minutes to the Dalian International Airport and the transportation is very convenient. Besides, the hotel offers guests all-round-clock services of receptions and rooms. Its equipped with all the banquets and conferences facilities and the other services available include : pick-up service at the airport, business center, fitness facilites , Hairdressing & Beauty etc. 10