宾馆客房部服务员考核细则.doc

the partys fine style, carry forward the traditional Chinese virtues, practicing the Socialist core values, vigorously carry forward the spirit of Jiao Yulu, Hongqi Canal spirit and spirit of persistence, honesty in politics, strict statesman, stick to the spiritual heights of the Communists. Four to devotion, as, do play a role in qualifying. Official Communist duty. To fulfill the partys purpose, maintain for the people themselves, and dedication, devotion, maintain pioneer, pioneering and enterprising spirit, active at the well-off extra practice, make contributions. The incentive function of party organizations at all levels should give full play to advanced models, establish a representative, advanced and typical of the times, and guide the broad masses of party members to emulate. In honor of the 95 anniversary of founding as an opportunity to award in recognition of a number of outstanding party members advanced grass-roots party organizations, outstanding party workers, and put the pioneer trees. Third, the reform efforts for example, be sure to change into. Learning to teachEducation in order to solve the problem, if it does not solve the problem, it will form, goes through the motions. To strengthen the consciousness of problems and insisted on problem-oriented, problem-solving learning education for traction, truly deep investigation into change, modification. A checked swing. Learning education programme for party-building in our city actually proposed to focus on solution of fuzzy ideals and beliefs waver, consciousness, purpose of the party weak sense, honesty and self-discipline awareness is not strong, depressed, six issues of ethical misconduct study contents specific programmes for all party members and leading cadres above the county level shall focus on further refinement to the problems. Specific to every party member and every cadre, also requires a combination of actual and controlled, focused and really put yourself in, people see things, see, with their own specific problems to learn Constitution Party rules, series, address, so precision to find the problem, laying a solid foundation for further corrective action. B to make change. For check put of problem, through established rectification Taiwan account, and take special supervision, and on account PIN, approach, insisted do side learn side modified, and that know that modified, while focused on put two learn a do learning education rectification with grasp party of mass line education practice activities and three strict three real topic education problem rectification combined up, consolidation expanded has made of rectification results, strongly corrected for officer not for, and Chi and endless corrected four wind, and regulation masses side of abuses, ensure work advance more powerful, and problem solution more completely. Third, we must consolidate our achievements. For more public, some party members who focus on the outstanding issues, combining concentrated宾馆客房部服务员考核表部 门： 姓 名： 得 分：项目考核内容记分得分评 分 标 准仪表仪容10分1、工服、个人卫生5（1）工装清洁整齐（2）着黑皮鞋、深色袜（3）女发不得过肩，不得染指甲留长指甲， 不化浓妆（4）男发不过耳2、综合印象5（1）落落大方，干净利落（2）整体感觉好，衣着合适（3）发式与着装相适应行为规范20分1、出 勤 率4（1）无迟到、早退、旷工现象（2）有事能够按规定请假（3）请假次数相对较少2、站态、行姿3（1）挺胸收腹，两眼目视前方（2）男两手后备，两脚成30分 开与肩相平。（3）女两手交叉腹前，两脚成30 站立姿势。（4）行走目视前方，两手自然下垂。3、劳动纪律6（1）用规章制度来制约自己。（2）按规章制度办事。4、工作态度4（1）认真、严谨、一丝不苟。（2）当日工作当日完成。（3）谦虚、谨慎、不骄不躁。5、言谈语态3（1） 礼貌待客，不骂人、不讲脏 话，文明礼貌。（2） 同客人谈话不急不躁、不卑不亢。（3） 语气适中，言谈适度，讲话不过火。业务技能48分1、房间内的卫生标准18床铺：铺法正确，床单及枕套无污点-干净、床顶无垃圾、床垫定期翻转。杯子：每天消毒、摆放整齐。房门：锁灵活、无手印，房号牌光亮干净。地毯：干净、无污迹。抽屉：干净无灰尘，使用灵活。木家具：干净无灰尘，使用灵活。地脚板：地脚线、清洁完好、无灰尘。镜子：镜面明亮，位置端正、无手印、无灰尘。灯具：灯泡、灯罩清洁，使用正常、无尘。空调：空调格的清理，定期清洁保养。衣柜：衣架、衣柜隔板无灰尘，每天清洁保养。窗帘：干净完好，使用正常。垃圾桶：内无杂物、每天清洗、保持整洁。窗玻璃：清洁明亮，窗台、窗框干净，开启自如。客用品：数量其全、正确摆放、干净无尘。电视与音响：定期保养电视格子使用正常。2、卫生间卫生标准10厕门：前后两面干净，关启灵活。客用品：品种、数量齐全，摆放正确、无灰尘。洗手盆：干净无积水，不锈钢无水印，发亮无尘。浴室灯：灯板无水渍无尘，定期清洁保养。浴室镜：无水渍，发亮，住客房每天清洁一次。抽风口：清洁、运转正常，定期清洁保养。天花板：无尘、无污迹、定期清洁。马桶：里外清洁，使用正常，冲水流畅。卷纸、卷纸盒：无水迹。淋浴器：无水印、无尘。墙面：墙面无水渍，住客房每天都要清洁。地板：无污迹、无头发，每天清洁一次。浴帘：干净完好，浴帘扣齐全，晾衣绳使用自如。毛巾、浴巾：摆放干净、整洁，无尘、无水迹。3、公共区卫生标准5工作间：每天保持干净，物品摆放整齐。走廊灯：每天清洁抹尘，光亮无灰尘。热水器：使用正常，定期清洁、保持光亮。消毒柜：使用正常，定期清洁内外，保持干净。走廊地面：无杂物、无污迹，每天尘一次4、汉语水平10（1）能简单的用英文对话。（2）能够听懂客人意图。（3）能够简单的向客人解释。（4）少数民族服务员能用汉语对话，发音标准。（5）能够书写简单汉字。5、部门合作的情 况5（1）能积极的配合相关的部门的工作。（2）并及时完成与之相应的工作。团体协作能力9分1、尊重领导4（1）见领导主动微笑、打招呼、问好。（2）与领导对面相遇，主动为领导让道。2、团结同事3（1）见同事能够微笑、打招呼、 问好。（2）和同事关系融洽。（3）和同事互帮互助。3、集体活动参加情况2（1）积极参加集体活动。（2）为集体活动献计献策。培训工作3分酒店及部门培训参加情况3（1）能按时参加宾馆及部门组织 的培训。（2）培训之后能够顺利通过考核。顾客表扬及企业表彰10分评先进及受表扬情况10（1） 受到顾客书面表扬的。（2） 被评为年度先进。（3） 由总办下发的表扬及表彰。（4） 如当月受到顾客投诉及酒店通报批评的，则倒扣分值。将汽机PCA段电源进线开关241A摇至工作位，送上操作电源，把联锁开关2LK打至远方，在DCS操作汽机PCA段进线开关241A合闸，检查母线带电运行情况rectification and strengthening the management of daily education, the spirit of reform short of the complete system, pay close attention to system implementation, really make the party organization and party member education and strict management, solid. Finally, the urge work on the lead, be sure to promote efficiency. Two education, not on education educational, not working with the Centre two, must stick around the Center, serving the overall situation, coordinate, truly result-oriented and promote efficiency. Current and future a period, to tightly around coordination advance four a full strategy layout, winning full built society this a central and work overall, put carried out learning education as promoted work of important opportunities and powerful power, guide General members cadres insisted development first priority, active adapted economic development new normal, consciously practice line five big development concept, effective grasp supply side structural reform, to guarantees and improved livelihood, construction more high ecological vitality happiness of city. Last year, we carry out three-three activities as a three-three special education important, find education and effective platform to facilitate the combination of work. Reference this a good practices, provincial, and municipal decided in two learn a do learning education in the carried out five check five promoting, the County District units to insisted put two learn a do learning education and five check five promoting organic fusion, and common advance, do one plan layout, and one organization implementation, put carried out two learn a do situation, and five check five promoting situation as party work evaluation of importantContent, as an important aspect of mutual evaluation on party members, testing as an important basis for leading bodies and leading cadres performance and guide the broad masses of party members and cadres to study education opens up to the main economic and social development. At present, the overall smooth economic operation in our city, but downward pressure is still high, faced a number of challenges and tests. Meanwhile, coincides with the city, County and township party committees this year general election year, how to really choose loyal, clean and serves as a good cadre, iron discipline of General Feng Qing Qi, Qi, Qi Shun, swapped out Powerful good situation, is a real test for all of us. General work on two to study the effect of education inspection, if the true series of party rules and Constitution speaks well and truly become a qualified party member, naturally we can deal with advance and retreat left turn treatment, proper organizational arrangements and selection, proper treatment of personal interests. To put carried out two learn a do learning education with do reform development stable the work combined up, and seriously do Center work, and daily and job combined up, and guarantees improved livelihood, and promote social harmony combined up, and completed the task combined