初级商务英语口语讲义.doc

初级商务英语口语目录Lesson One自我介绍 （Self-Introduction）Lesson Two 更多了解(Effective Question and Answer Techniques)Lesson Three电话技巧(Western telephone etiquette)Lesson Four制定日程(Setting agenda for meetings, travel and events)Lesson Five安排事物(Inviting, accepting, declining, offering, refusing)Lesson Six商业用餐(Translations on foods, showing opinions)Lesson Seven工作之余(Choosing and developing topics of conversation)Lesson Eight 工作面试(Job interview)Lesson Nine办公自动化(Office Automation)Lesson Ten 商业会议(At the Meeting)Lesson One自我介绍 （Self-Introduction）WelcomingOn behalf of , Im very glad to welcome youIts a pleasure to see you here.Welcome toThank you for coming all this way.Self Introduction Please let me introduce myself. ImHow do you do? My name isMay I introduce myself? ImIts a pleasure to make your acquaintance. My name isThird-party IntroductionIts my pleasure to introduce you to Id like to introduce you to A, let me introduce you to A, Id like you to meet A, I dont believe youve ever met This is Hes in charge ofHe looks afterHes our Director/Manager.OfferingLet me get you a coffee.Would you like a coffee?Let me take your coat.Small talk topicsTravelHows your flight?How do you like our city?Is this your first visit to?Did you have a good trip?Was it easy to find here?WeatherIts a beautiful day, isnt it?I heard its going to rain this afternoon.My flight was cancelled because of the heavy snow.There will be a storm tomorrow.Finally weve gotten a beautiful day.I hate the summers here. Theres too much rain and its usually very hot.Im a spring/summer/autumn/winter person.Cold, isnt it? Im freezing.Its lovely/sunny/warm.It was dismal/cloudy/cold/damp/wet/stormy/windy. AccommodationHows your hotel?Its very comfortable/convenient/luxurious.The service is excellent.Its rather noisy/dirty.The service is rather slow.The rooms are a bit cramped.Sample DialogueA:Welcome to ABC. Im John Smith. I look after the accounting department here.B:Nice to meet you. My name is Susan Wong.A:Nice to meet you, Susan. How was your trip?B:Slow. It was caught in awful traffic.A:Sorry to hear that. Anyway, have you checked in?B:Yes.A:Everything OK?B:Fine.A: So how do you find our weather?B: Its hot. When I left home, it was only ten degrees.Lesson Two 更多了解(Effective Question and Answer Techniques)GreetingsGood morning/afternoon/evening.How are you doing?Hows everything going?How have you been?What have you been up to lately?Whats new/cooking/grilling/going on?Hi/Hey/Whats up!ResponsesIm doing very well. Thank you. How about yourself?Okay/Not bad/All right. How are you?Great! Thanks. What about you?Couldnt be better! You?Same ol.Awful. /Couldnt be worse.JobsWhat do you do?Im a teacher/lawyer/nurse. (profession)I work in finance/waste management/show business. (field of business)Im in marketing/human resource/executive administration. (function)I work for the ABC Corporation. (employer)I work for myself at the moment. (self-employed)I look after the children. /Im a homemaker. Im between jobs right now. (unemployed)How long have you been with them?How do you like it (your job)?Hows business?FamilyAre you married?What does your husband/wife do?Do you have any kids?How old are they?Are they at school/at college/working?Do they still live at home?Spare timeWhat do you do in the evenings/on weekends?Where do you spend your holidays?What do you do in you spare time?Do you like movies/gardening/sport/cooking?OriginsWhere do you come from?Where did your family come from?Where were you brought up?How young were you when you moved to New York?Which part of China were you born in?Sample DialogueA: What do you do? (question)B: Im self-employed. (answer)A: Thats great! I always want to do that. (comment)B: Well. Its a very hard job too. (added information)Lesson Three电话技巧(making and answering phone calls, western telephone etiquette)Answering the phoneHello!Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?Susan Parks Office.Susan Park/Susan/Park.May I know whos calling please?May I know what this is in reference to?Asking to speak to someoneMay/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.Id like to speak to Dr. Smith please. This is John Green.This is John Green from ABC. Is Dr. Smith in, please?Is Susan there?Dr. Smith please.Im with and I need to talk with aboutIm representing May I speak with, please?Asking someone to wait for a momentWould you mind holding a minute while I try to find her?Could you hold on, please?Please hold on for a second.One/Just a moment, please.Hang on. Ill get him.Just a second.One moment, please. Ill see if hes in.Asking the caller to leave a messageIm sorry but hes not here right now. May I take a message or would you like to call back later?Im sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?Im afraid he cant come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?Im sorry hes not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?Transferring informationCould you repeat that, please?Could you say it once again?Can you say it louder/slower?Have you got that?Could you please spell it?Anything else?Would you like me to read it to you again?Let me repeat to see if I get it.Lesson Four制定日程(setting agenda for meetings, travel and events)Making appointmentIm calling to make an appointment with you for next Monday.I wonder if it would be convenient to meet you tomorrow.Would it be convenient if I call on you tonight?Could you arrange an appointment with Mr. Green for me?Id like to drop by tomorrow to talk over our plan.I look forward to seeing you at your office on July 18.Can you squeeze in some time for me next week?Suggesting a timeCan you make it at 3:00 on Monday?Will 9:00 be alright/okay with you?How about/what do you think of 3:30?Lets say about 9is tomorrow?Anytime before 6 p.m.Anytime except Monday will be fine/okay/all right with me.Im available from 9:00 to 3:00.Making enquires about flightsI have an enquiry about the flights to London on Saturday.Have you got any morning flights on Sunday from Beijing to New York?Is it a non-stop flight?How long will the flight take?Whats the fare for a one-way/round trip to Shanghai?When does the flight depart/leave?When is the departure/arrival time?Is there a discount for a night flight?Can you put me on the waiting list?What time am I supposed to check in?Booking ticketsId like to book a business class ticket on United Airline Flight 518 to Boston.Can I make a reservation for a morning flight on May 3rd, please?Id like to stop over in Chicago if it all right.Id prefer first/business/executive/economy class.Could you book me an aisle/a window seat?Could you make arrangement for vegetarian meals?Confirming and canceling reservationsId like to reconfirm my connecting flight reservation.I wonder if I could cancel my reservation with United Airlines to New York on November 16.Sample DialogueA: Good morning. Can I please have your ticket and passport? How many pieces of luggage would you like to check in?B: Just this one piece. Can I carry on this bag?A: Sure. Im sorry. Your luggage is 8 kilos overweight.B: How much should I pay for the excess weight?A: The charge for excess weight is 6 dollars per kilo.B: Guess I dont have a choice.A: Heres your boarding pass, ticket and passport. Have a good trip, sir.Lesson Five安排事物(inviting, accepting, declining, offering, refusing)Making invitationsI would like to invite you to a reception next Sunday at my home.I would like to invite you to dinner at the new Chinese restaurant.Would you like/care to join us for dessert and coffee?Would you like to go to New York with me next month?I was wondering if youd like to go to the beach on Saturday.I was wondering if youd like to come to dinner on Tuesday evening.Can/Will you meet me at the mall after class for some shoe shopping?Can you come over tomorrow night and watch the game with us?How/what about a movie tonight?Why dont you/not jog with me in the mornings?Why dont you stop by for a visit on your way home?Accepting invitationsThank you very much.Thanks for your invitation. Id be delighted to. /Id love to.Sure. That would be fun/wonderful/great.What a terrific idea! Id really love to.Sounds great!Sounds like fun!Sure thing!Ill see you there.Dinner/6:00 it is!Why dont we!Declining invitationsThank you, but Im afraid I have other plans for that night.Thank you, but Im afraid I have an appointment that day.Im sorry. I cant go to the movie with you. I (excuse)I wish I could, but Im busy. Maybe another time, though.I hate to turn you down, but I mustI would love to any other time, but Ive already made plans.Thank for asking, butI appreciate the invitation, but Im afraid I cant.Im afraid I cant, but thanks anyway.What about a rain check?Lesson Six商业用餐(Chinese/western/business table manner, translations on foods name, showing opinions)Ways of cookingBakedBoiledSteamedStewedBraisedDeep fried/pan fried/stir friedGrilledBarbecueWays of cuttingWholeSteakChunkDicedSlicedShreddedMinedSkewerCommenting on foodIt smells good/looks great/tastes delicious.The sweet potato pie is the best that Ive ever had.Sichuan food is too hot for me. My mouth is burning.This dish tastes kind of salty/sour/greasy/stale.The soup is too heavily seasoned/plain.Proposing a toastMay I propose a toast to our friendship and cooperation?Id like to propose a toast to our distinguished American guests.Lets drink to your promotion.Heres to your health/pleasant trip to Beijing/a successful new year.Cheers!Asking for checkMay I have the check please?Im afraid you made a mistake here.Could please make sure the check gets to me?Check, please.Paying for the checkIts on me.Its my treat.Let me do the honor.Ill get it this time.I insist.Lets split it.Lets go 50/50.Lesson Seven工作之余（after-work entertainments, choosing and developing topics of conversation）Introducing topics/agendasIm glad to bump into you. I wanted to ask you aboutWhile were on the subjectI just wanted to mentionYou know you mention?There were a couple of points I wanted to mentionThe other point wasTheres just one thing I wanted to sayChanging/ending a topicAnyway, lets talk about something else.So, lets leave that (for later).Changing the subject for a momentBy the wayTalking ofThat reminds meChecking and clarifyingDo you see what Im getting at?Is that clear?Do you mean?Are you saying?Let me see if I get it clear/correctly. Do you mean?Asking about hobbies and interestsDo you have any hobbies and interests?What do you do in your spare/free time?Expressing likes and dislikesI like football.I love reading.I enjoy cooking.I adore Tom Cruise.Im interested in antiques collections, especially Chinese antique furniture.Im quite into golf.Im crazy/mad about rocknroll.I fall for folk dance.John is enthusiastic about hiking.I dont like soccer.I hate boxing.Expressing preferencesI prefer jazz to pop.I prefer staying at home to going out with him tonight.I prefer to play badminton rather than play basketball.Joe has a preference for European movies.Of all kinds of music, I like R&B best.Classical music is my favorite music.Hip Hop is my least favorite.As far as I am concerned, poetry reading is for the birds.For me, the best time is to sit back with a cold beer in my hand.Id rather take the bus home.Sample DialogueA: Have you watched any movie lately?B: Not really. I have been kept busy recently.A: Thats too bad. I went to watch the Red Dragon the other day. Its really fantastic.B: Red Dragon? I havent even heard about it.A: What are you? From the cave? It has been an instant hit after it was put on show in the theatre.B: Well, I told you I was busy. So what was it about?A: Its actually the prequel to The silence of the Lambs. In this one, the story of a former FBI agent Will Graham, who was nearly killed by Hannibal Lecter, is told, and it includes the initial capture of “the Cannibal”.B: Really? I have watched The silence of the Lambs. It features Anthony Hopkins and Jodie Foster, right?A: You are right. But the new movie has a stronger cast, including young talents like Edward Norton and Ralph Fiennes. Of course, Anthony Hopkins stays and still plays Dr. Lecter.B: It sounds really exciting. I should try to find some time to go.Lesson Eight 工作面试 (Job interview)About educationWhat is your education background?I graduated from Peking University.I attended New Oriental School for its spoken English courses in 2003.Im a law/accounting/mathematic major.I minored in finance/computer science.I have a BA/BS/BBA/MBA/MS/MA/PHD degree in Chinese literature/Computer science/finance.I received my BA degree from Tianjin University in 1999.I finished primary school in 1990, and went to middle school that September. I graduated from high school in July 1996, after which I entered Shanghai University of Foreign Studies.About honor, award and activitiesI won the university scholarship for three academic years.I won second prize in the English Speech Contest of our university in 2001.Ive received the honor of the most outstanding student in 2000.I served in the schools basketball team/as monitor for class.About ExperienceHave you got any experience in management?Im afraid not. Ive jut graduated from college. Though I have no experience in this field, Im willing to learn.I worked as an interpreter in a foreign trade company for 3 years.Im currently with a state-owned enterprise.Im an administrative assistant with a joint venture company.Im in charge of the personnel department.Reasons for quitting and applicationI quit due to the expiry of my employment contract.My job is not in line with my area of study.I didnt like the working environment there and there was little opportunity for advancement.Id like to work in a company that gives me m