国际酒店专业中英文对照.doc

酒店专业术语中英文对照HOTEL TELMINOLOGY (CHINESE TO ENGLISH)Part 1 部门及岗位名称行政及人力资源部Executive & Human Resources DivisionE&HR人事部Personnel DepartmentPD质检培训部 Quality Inspection & Training DepartmentQID后勤部Rear-Service DivisionRSD市场推广及销售部Sales &Marketing DivisionS&M公共关系部Public Relation DepartmentPRD财务部Finance DivisionFD收银部Cash DivisionCD成本部Cost-control Department CCD会计部Accounting DivisionACD采购部Purchasing DepartmentPD电脑部Electronic Date ProcessingEDP房务部Rooms DivisionRD前厅部Front OfficeFO管家部Housekeeping DepartmentHSKP洗衣房Laundry RoomLR保洁部Public AreaPA楼层 Floor保安部Security Department SEC 康乐部Entertainment & Recreation Department E&R工程部Engineering DepartmentENG 餐饮部Food & Beverage Department F&B西餐厅West Restaurant WR中餐厅Chinese RestaurantCRPart 2 职位名称职位英文英文缩写董事长Chairman of the BoardCOB董事长助理Board AssistantBA执行董事Executive DirectorEXD总经理General ManagerGM副总经理Deputy General Manager DGM驻店经理Resident ManagerRM总经理助理General Manager AssistantGMA顾问 Adviser行政值班经理Manager on Duty/Executive on Duty MOD行政秘书Executive SecretaryES文员Clerk行政总监Administration Director ADD行政办公室主任Executive OfficerEO人力资源部经理Human Resources ManagerHRM培训部经理Training ManagerTM培训主任Training Officer TRO 质检培训主任Quality Inspection & Training OfficerQITO人事主管Personnel SupervisorPS车队主管Chief DriverCD文员Order TakerOT临时工Casual laborer司机Driver外籍职员 Expatriate人事档案文员Personnel Filing Clerk宿舍管理员Dormitory Conservator厨工Kitchen Helper 更衣室管理员Locker-room Conservator房务总监Director of Rooms DivisionDOR 前厅经理Front Office Manager FOM客房经理Housekeeping Department ManagerHSKD大堂副理Assistant ManagerAM首席礼宾司Chief ConciergeCC客务主任Guest Relation OfficerGRO接待主管Chief ReceptionistCR接待员Receptionist行政管家Executive Housekeeper EH客房高级主管Senior SupervisorSS楼层主管Floor SupervisorFS楼层领班Floor CaptainFC洗衣房经理Laundry ManagerLMPA主管PA SupervisorPS客房服务员Room AttendantRA礼宾部领班 Bell Captain行李生Bellboy高级行李生Senior Bellboy门童/女门童Door man /Door girl技工 Mechanic大烫工Flatwork Ironer小烫工Hand Ironer Presser平烫工Ironer干洗工Dry-cleaner水洗工Washer Extractor布草收发员Linen Attendant洗衣男工/女工Laundryman/ Laundrywoman女缝工、女裁缝Seamstress订房部文员 Booking Clerk商务中心文员Business Center Clerk接线生主管 Chief Operator接线生，总机Operator/Telephone Operator园丁Gardener保洁员Public AreaPA商场部主管Shop Supervisor商场营业员Shop Assistant餐饮总监Director of Food &Beverage DFB餐饮部经理Food &Beverage ManagerFBM酒水部经理 Beverage Manager BEM西餐厅主管Western Restaurant SupervisorWRS中餐厅主管Chinese Restaurant SupervisorCRS宴会部经理Banqueting Manager BAM宴会销售经理Banquet Sales Manager宴会销售主任Banquet Sales Officer BSO宴会销售代表Banquets Sales Executive BSE 咖啡厅主管 Coffee Shop SupervisorCSS酒吧主管Head Bartender楼面主任Head Waiter(男)/Head Waitress(女)HW楼面部长Captain送餐领班 Room Service Captain迎宾员/咨客Hostess服务员Waiter(男服务员)，Waitress(女服务员)行政总厨Executive ChefEC中餐厨师长Sous-chef Chinese kitchen西餐厨师长Sous-chef Western kitchen西饼房主管Chief BakerCB配菜厨师Assembler高级厨师、名厨师 Cordon Bleu点心师Dim Sum Maker传菜员Food Runner管事部领班 Foreman备餐间领班Pantry Captain备餐员Pantry man酒吧侍应，酒吧招待Bartender酒吧男侍应 Bar boy酒吧女侍应 Barmaid高级酒吧侍者Senior Bartender调酒员Tap man茶艺师Tea Ceremony Keeper水台厨工Butcher砧板厨师Chopper洗碗工Dishwasher打荷厨师Food Distributor见习厨师Apprentice Cook厨房杂工 Amah学徒 Apprentice勤杂工Handyman洗菜工Vegetable Washer营业总监Director of Sales & MarketingDOS销售部经理Manager of Sales DepartmentMOS宴会销售经理Banquet Sales ManagerBSM销售经理Sales ManagerSAM贵宾部经理VIP ManagerVM公关部经理PR Manager PRM公关主任PR Officer PRO预定部主管 Reservation Supervisor RS 销售代表Sales ExecutiveSE团队联络员 Group Co-Coordinator市场协调员 Marketing Co-coordinator美术设计师 Art Designer美工Artist工程总监Chief EngineerCE工程部经理Engineering ManagerEM值班工程师Duty EngineerDE运行主管Operation SupervisorOS维修主管Repairing SupervisorRS运行领班Operation CaptainOC维修领班Repairing CaptainRC锅炉组长Boiler section head锅炉工Boiler man木工 Carpenter强电组长Electrical Section Head电工 Electrician弱电组长Electrics Section Head万能工Handyman空调技工Air-conditioning Mechanic机修组长Mechanic Section Head油漆工Painter电梯工Lift Operator客房维修组长Room Maintenance Section Head财务总监Financial ControllerFC财务部经理Accounting Manager ACM总会计师Chief AccountantCA会计师Accountant成本控制主管Cost ControllerCOC采购部经理Purchasing ManagerPM采购部主管Purchasing OfficerPS前台收银主管Front Officer Cashier Supervisor FOCS电脑部主管EDP SupervisorEDPS总出纳Chief CashierCC应付账款主管Accounts Payable Supervisor应收帐款主管Accounts Receivable Supervisor成本核算主管Costing Supervisor收货部主管 Receiving Supervisor收入审计员Income Auditor查帐员、审计员Auditor收款员、出纳员Cashier网络维护员Network AdministratorNA采购员Purchasing Agent PUA前台收银员Front Office Cashier FOC夜审 Night Auditor NA 日审 Day Auditor收货员Receiving Clerk仓管员Storekeeper康乐部总监 Director of Entertainment & RecreationDER康乐部经理Entertainment & Recreation ManagerERM康体主管Entertainment Supervisor娱乐主管Recreation Supervisor康体领班Entertainment Captain娱乐领班Recreation Captain理发师Barber美容师Beautician美容服务员 Beauty Salon Attendant救生员Lifeguard指甲修剪师 Manicurist男按摩师/女按摩师Masseur/Masseuse教练 TrainerDJ公主DJ Princess技师 Masseur/Masseuse保安部经理Security ManagerSM保安部副经理Asst. Security ManagerASM消防主管Fire control Supervisor警卫主管Security Supervisor保安员Security Guard所有部门总监/经理Department Head DHS主管 Supervisor SUP领班Captain 高级领班Senior CaptainPart 3 日常用语登记入住Check inC/I退房Check outC/O预计抵店Due inD/I预计离店Due outD/O到店、入住ArrivalARR离店、离开DepartureDEPT房间RoomRM取消CancelCXL贵宾Very important person VIP散客Free individual travelerFIT自来客人Walk inW/I 已入住OccupyOCC退房VacantVAC坏房Out of orderO.O.O.自用房House use客人GuestGST预计抵店Expected arrivalE/A预计离店Expected departureE/D延期、续住ExtensionEXT入住登记单Registration cardRC长包房Long stayingL/S日租、当日用房DayuseD/U 早餐BreakfastBF折扣DiscountDISC.免费房ComplimentaryCOMP.账单、收据VoucherVR单独的SingleSGL双人的（大床）DoubleDBL双人房（两个床）TwinTWN与同行Travel withT/W与同住、分开付款Share withS/W加入Join inJ/I免收押金Waive depositW/D未交押金No deposit预计到达时间Expected time of arrivalETA预计离开时间Expected time departure服务Service擦鞋服务Shoes shine开夜床Turn down唤醒服务Wake up婴儿看护Infant care婴儿床Baby cot失物招领Lost and found洗衣Laundry送餐服务/送餐部Room serviceRMSVC陪同房Guide RoomG/R国际长途International direct dialing IDD国内长途Domestic direct dialingDDD高级的，资深的SeniorSR初级的JuniorJR合约价Contract rateCR要求RequestREQ押金DepositDEP已保证GuaranteedGTD客人留言或邮件Mail& informationM&I备忘录MemorandumMEMO传真FacsimileFAX 电话TelephoneTEL请PleasePLS谢谢ThanksTKS跟办Follow upF/U请勿打扰Do not disturbDND勿查询ConfidentialCONF保密入住IncognitoINCO轻便行李Light baggageL/B无行李No baggageN/B大量行李Heavy baggageH/B套票Pack agePKG不做房No need service NNS预订未到No showN/S转换ChangeCHG换房Change roomCHGRM免收费Free of chargeFOC行政的ExecutiveEXE延迟退房Late check outL/C半日租Half day charge HDC全日租full day chargeFDC信件LetterLTR有限的LimitedLTD公司CompanyCO.已允许PermittedPER升级入住Up gradeU/G预订BookingBKG尽可能快、便捷服务As soon as possible ASAP聚会PartyPTY团队GroupGRP楼层FloorFL标准的StandardSTD豪华的DeluxeDLX注意事项AttentionATTN确认Confirm政策与程序Policies and proceduresP & P电传TelexTLX抄送Corbin copyCC无房价No rateN/R套房SuiteSTE交班本Log book 移动电话，手机Call phone紧急情况，突发事件Emergency津贴、补贴Allowance对外服务津贴Foreign Service Allowance年假Annual Leave任命；职务Appointment调职授权书Change of Status Authorization Form休息Day Off换休Trade Day Off补假Compensation Day Off降职Demote纪律；惩戒Discipline开除、解雇、免职Dismiss任务、责任、职责Duty当值；上班On Duty下班Off Duty班次表Duty Roster雇佣Employ为所雇佣In the employ雇员；雇工Employee正式雇员Permanent Employee临时雇员Temporary Employee员工手册Employ Handbook每月优秀员工Employee of the Month 年度优秀员工Employee of the Year员工表现评估Employee Performance Evaluation求职申请表Employment Application Form雇用、聘用Engage行政人员Executive福利补贴Fringe Benefits专职工作Full-time Job节假日Holiday公众假期Public Holiday面试Interview被面试者Interviewee面试者Interviewer工作职责Job Description休假、假期、离职Leave病假Sick Leave有薪假期Paid Leave无薪假期Unpaid Leave离职To leave a job管理层级Management Hierarchy经理（简称MGR）Manager经理级人员Managerial Personnel人员配备Manning人员编制Manning Guide人力Manpower犯规通知书Misconduct Notice休息Off下班Off Duty办公室Officer职员签单Officers Cheek组织机构图Organization Chart加班Overtime专用自动电话交换机Private automatic branch exchange兼职工作Part-time job部分时间工作Work part-time工资、薪金Pay工资、薪金支票Paycheck出纳员Paymaster工资主任Payroll Officer养老金，退休金Pension退休金Retirement pension津贴、奖金Perquisite全体工作人员Personnel工作岗位Post晋升Promote打卡上、下班Punch in/out履历Record招聘、招工Recruit换班、替班Relief替班服务员Relief Maid换班者、替班者Reliever辞职；辞职书Resignation提出辞职To resign/To tender ones resignation退休；退职Retire/Retirement（工资）增长Rise工资、薪酬Salary月薪Monthly Salary 年薪Annual / Yearly Salary工资调整Salary Adjustment / Review轮班；更期Shift两头班Broken早班Morning shift午班Afternoon shift夜班Overnight/Graveyard Shift工鞋Shoe员工；配备人员Staff 待客员工Guest Contact Staff外籍员工Expatriate Staff本地员工Local Canteen员工餐厅Staff Canteen员工出口处Staff Entrance员工更衣室Staff Locker-room员工告示栏Staff Notice-board员工流失率 Staff Turnover Percentage监督、管理Supervise/Supervision考勤卡Time Card打卡To punch time card考勤打卡机Time Clock钟卡考勤打卡机Timekeeper练习生、实习生Trainee调动工作Transfer制服Uniform空缺Vacancy辞去职位Vacate假期；休假、度假Vacation工资Wages精简员工Zero StaffingPart 4 房态术语入住房OccupiedOCC空房VacantVAC退房Check outC/O做房Make upM/N 外宿Slept outS/O外宿（不在本地）Out townOT封房维修Out of orderO.O.O.空房已清洁Vacant cleanVC空房未打扫Vacant dirtyVD住客房未清洁Occupied dirtyOD住客房已清洁Occupied cleanOC赶房Rush roomROPart 5 房间类型高级双人间Superior twin roomST高级单人间Superior single roomSK豪华双人间Deluxe twin roomDT豪华单人间Deluxe single roomDK高级套间Superior suite SS豪华套间Deluxe suiteDS商务套间 Executive suiteES