sunny新视野商务英语Unit-8-Receiving-V.ppt

sunny新视野商务英语Unit 8 Receiving_Vreceptionist:1.provide information2.answer switchboard 3.receive visitors4.answer queries5.deal with(telephone)enquiries6.take message7.make arrangement8.direct the comers to the right person9.keep the receptions area tidy,organize reading materials and provide refreshment10.do basic clerical work11.do simple bookkeepingTobeareceptionistyoushould:1.have a smart appearance;2.have good communication skill,both spoken and written3.be able to stay calm under pressure at busy times4.be courteous(有礼貌的有礼貌的),but firm,when dealing with difficult,impatient or distress people5.be efficient and well organized6.be able to work on your own7.have basic computer skills8.be able to use office equipment such as switchboards,fax machines and photocopiers9.be interested in the work of the organizationTeaching ObjectivesTeaching ObjectivesAfter completing this lesson,students should be able to:-understand the procedures involved when receiving business visitors;-effectively use communication skills to:receive business visitors who have an appointment;receive business visitors who do not have an appointment;meet visitors at the airport;participate in small talk about travel,weather or accommodation.Newwords（P96-100）1.appointment2.sketch3.trading company4.recommend5.movement6.procedure7.accompany8.accommodation9.alternative10.register11.agency agreement12.Purchasing manager13.extension1.约会约会2.草拟，简述草拟，简述3.贸易公司贸易公司4.推荐推荐5.移动移动6.程序程序7.陪同，陪伴陪同，陪伴8.住宿住宿9.可供选择的可供选择的10.记录记录11.代理协议代理协议12.采购经理采购经理13.分机分机Task2-1nAreceptionistinasmallfirmmayhavetouseacomputer,operateaswitchboard,andperformotherclericalduties,inadditiontoreceivingvisitors.Inalargefirmareceptionistcanconcentrateonwelcomingandlookingaftervisitors.nAvisitortoalargefirmshouldmakeanappointment,becauseexecutivesareoftenverybusyanddonothavemuchtimeforvisitors.Executivesandsecretariesshouldnotifythereceptionistinadvanceaboutimportantappointments,andaboutthemovementsofexecutives,especiallywhentheyareoutofthebuildingonbusiness.Executivesoftenaskreceptioniststomaketravelarrangementsforthem,suchasbookinghotelroomsandairlinetickets.PartListeningPracticeTask 2-2 Listen to second part of the passage.Decide whether the following statements are true(T)or(F).n_(1)Thereisactuallynoprocedureforreceivingvisitors.n_(2)Theexecutiveorhissecretarywillalwayscomedowntothenreceptionareatogreetthevisitor.n_(3)Onlythereceptionistisresponsibleforescortingthevisitortothenexecutivesoffice.n_(4)Addressingthevisitorbynamecanshowfriendlinessandgiveangoodimpressiontothevisitor.n_(5)Ifavisitorsrequestforameetingcannotbesatisfied,thereceptionistnshouldneverapologizeormakesuggestionsforanalternativemeeting,becauseitisnothis/herfault.n_(6)Itisnecessaryforareceptionisttokeeparegisterofvisits.FFFFTTacertainIfthevisitorisanimportantclient.oranothersecretaryPartIITask2-2nThere is a certain procedure for receiving visitors.A receptionist should find out if the visitor has an appointment or not.If the visitor is an important client,the executive or his secretary will come down to the reception area to greet the visitor.Sometimes the receptionist or another secretary escort,or accompanies,the visitor to the executives office.Using the visitors name when he arrives is a friendly gesture and gives the visitor a good impression of the firm.The receptionist announces the visitors name,title and position,and introduces the executive to him.nWhen a visitors request for a meeting cannot be satisfied,the receptionist should apologize and make some suggestions for an alterative time.If a meeting is impossible,the receptionist should express regret and explain why,with tact,so that the visitors feelings are not hurt.A receptionist should keep a register which includes dates,times,names and the firm the visitor works for.A receptionist can then refer to this if there is a request for information.1.Have you ever met a guest at the airport or railway station2.Do you know how to meet your guest at the airport or station 3.What do you do and say when you receive a business visitor at your office or meet him/her at the airport for the first time 4.How will you give a good first impressions to your visitors PartIWarm-uphow to meet your guest at the airport or stationnMake sure the arrival time of the guests vehicle before going to receive the guestnArrive at the destination half an hour earlier.Then contact the information desk of the airport(railway station,doc,)verify the exact time of guests arrival.nBefore the guest comes out,stand at the visible place where passengers exit,with receiving sign held high in the hand.On the sign,there should be the name of the guest and the place where he or she comes from.航班名称、从哪里起飞、班次、起飞时航班名称、从哪里起飞、班次、起飞时间、正点到达时间间、正点到达时间 Toseetheflightinformation(Eastern Daylight Time)美国东部夏令时间美国东部夏令时间 WelcomeMiss sunCasestudy2Meetingattheairportn1.确认对方身份并作简要的自我介绍确认对方身份并作简要的自我介绍 Confirm the information of the visitor and making introductionn2.询问对方旅途是否愉快询问对方旅途是否愉快 Asking about the journeyn3.与对方确认一下接下来的时间安排与对方确认一下接下来的时间安排ConfirmingthescheduleCase2nA:Excuse me!Are you Mr.JohnsonnB:Yes,thats right.nA:How do you do,Mr.Johnson,my name is Tom lee,the sales manager of the ABC company.nB:How do you do,Mr.Lee glad to meet you.nA:Me too,I came to pick up to your hotel.nB:Thank you,you are very kind.nA:How was your tripnB:No,not very good,I was airsicknA:Do you feel better nownB:Yes,but I feel very tired,because its a very long trip.nA:Lets go,lets get you checked in the hotel.nB:Ok,Thank you nA:Let me help you with your luggage.nB:It doesnt matter,thank you,I can handle by meself.nA:Please wait for me here,I am going to the parting lot to drive my car.nB:Ok,no problemnThings to do:1.确认对方身份并作简要的自我介确认对方身份并作简要的自我介绍绍 Confirm the information of the visitor and making introductionn2.询问对方旅途是否愉快询问对方旅途是否愉快 Asking about the journeyn3.与对方确认一下接下来的与对方确认一下接下来的时间安排时间安排Confirmingtheschedulensuperb(adj.)excellentnparkinglotanareaorbuildingreservedforparkingcars停车场nbalcony(n.)aplatformprojectingfromthewallofabuildingwithabalustradeorrailingalongitsouteredge,oftenwithaccessfromadoororwindow阳台nconsiderate(adj.)thoughtfultowardsotherpeople;kindcarefullythoughtout考虑周到的ncozy(adj.)舒适的nwell-decorated(adj.)装饰漂亮的nthoughtful(adj.)considerate考虑周到的Words and expression:PartVideo2MeetingabusinesspartnerattheairportWatchthevideo.Decidewhetherthefollowingstatementsaretrue(T)orfalse(F).n_(1)Mr.LinisthePurchasingManager.n_(2)Theserviceontheflightwasnotverysatisfactory.n_(3)ItisMs.JonessfirstvisittoChina.n_(4)MissWangbringssomeflowersforMs.Jonesasapresent,andnMsJonesgivessomethinginreturn.n_(5)MsJonesdidnthaveanysleepduringtheflightbutshestillfeelsnfine.n_(6)Ms.Jonesroomisonthe6thfloorwithabalconyoverlookinganbeautifullake.n_(7)Ms.Jonesroomiscozyandwell-decorated.n_(8)Mr.LinwantstotalkquicklyaboutbusinesswithMs.Jonesnbecausetheydonthaveenoughtime.n_(9)Ms.JoneswillstayinGuangzhouforthreedays.n_(10)Mr.LinwillcontactMs.Jonesthenextafternoon.T TF FF F FF F FsalesmanagerparkmorningSituation:MrLinandhissecretary,MissWang,arewaitingattheinternationalArrivalsHallatanairport.Mr.Linholdsaliargesignreading“WelcomeMs.Jones”andMissWangholdsabunchofflowers.Ms.JoneswalksthroughtheGreenExit.Andthensheseesthesign,waves,andgoestowardsthem.nMr.Lin:Ms.JonesnMs.Jones:Yes,Im Miranda Jones from Flora Garment Trading.nMr.Lin:My name is Lin Hua.Im the Sales Manager for Baiyun Sweaters.How do you do,Ms JonesnMs.Jones:How do you do Its very nice of you to come to meet me.nMr Lin:Youre welcome.And may I introduce my secretary,Miss WangnMs.Jones:Sure.Its a pleasure to meet you,Miss Wang.nMiss Wang:The pleasure is mine.The flower are for you,Ms.Jones.nMs.Jones:Oh,thank you.They are beatuiful!Youre very kind.nMr Lin:How was your flight,Ms JonesnMs.Jones:Very nice.The service on board was superb.And I managed a few hourss sleep,so I feel fine now.nMr Lin:Im glad to hear that.Oh,let me help you with your luggage.nMs.Jones:Thank you.nMr Lin:Is this your first to ChinanMs.Jones:No.But its my first visit to Guangzhou.I hope it wont be my last.nMr Lin:I hope you will have a pleasant stay here.nMs.Jones:Im sure I will.nMr Lin:Our car is out in the parking lot.Shall we drive to your hotel nownMs.Jones:Yes,thank you.Lets go.nMiss Wang:This way,pleaseSituation:TheywalkoutoftheHallandheadfortheparkinglotandthendrivetothehotel.nMiss Wang:Here we are,Ms Jones.This is the White Swan Hotel.Weve reserved a room ofr you on the 6th floor with a balcony overlooking the park.nMs.Jones:Thank you very much.It very considerate of you.nMiss Wang:Well.Thats the least we could do.n(In the hotel room)nMr Lin:This is your room,Ms Jones.Is it oknMs.Jones:Oh,yes,its lovely,very cozy and well-decorated!Its really very thoughtful of you to have arranged it for me.nMr Lin:Not at all.nMiss Wang:You must be very tired after your long trip.Is there anything else we can do for younMs.Jones:No,thanks.Not at the moment.nMr Lin:Then well be leaving now so that you can settle in.After all well have enough time for business during the next 3 days.nMs.Jones:Thank you.nMr Lin:You are welcome.Well contact you tomorrow morning.nMs.Jones:See you then.nMr Lin&Miss Wang:See you.Usefulsentencesn1.确认对方身份确认对方身份nExcuse me!Are you Mr.Johnsonn确认后，有礼貌的打招呼并简要说明自己的身份确认后，有礼貌的打招呼并简要说明自己的身份nHow do you do,Mr.Johnson,my name is Tom lee,the sales manager of ABC company.nNo sir,Im not(Mr Lin).Im Liu yang,sales manager at ABC Trading.Mr.Lin asked me to come and meet you,because he was unexpectedly tied up this morning.He is very eager to meet you,and sends his warmest regards.nWeve been expecting you.Im Lili,the secretary for the manager,Mr WhiteUsefulsentencesn2.关切询问对方旅途情况关切询问对方旅途情况n对方经过长时间旅途，旅途劳累，此时若能关切询问一下旅途对方经过长时间旅途，旅途劳累，此时若能关切询问一下旅途情况，有助于建立亲切感，并给对方留下好印象。情况，有助于建立亲切感，并给对方留下好印象。nExcuse me!Are you Mr.Johnsonn确认后，有礼貌的打招呼并简要说明自己的身份确认后，有礼貌的打招呼并简要说明自己的身份n（1）How do you do,Mr.Johnson,my name is Tom lee,the sales manager of ABC company.n（2）No sir,Im not(Mr Lin).Im Liu yang,sales manager at ABC Trading.Mr.Lin asked me to come and meet you,because he was unexpectedly tied up this morning.He is very eager to meet you,and sends his warmest regards.n（3）Weve been expecting you.Im Lili,the secretary for the manager,Mr WhiteUsefulsentencesn3.与对方确认行程安排与对方确认行程安排n接到客人后，可以与客人确认接下来的行程：如前往酒店或办接到客人后，可以与客人确认接下来的行程：如前往酒店或办公室，是否需要一起用餐，是否想要游览或参观。公室，是否需要一起用餐，是否想要游览或参观。n(1)I came to pick up you to your hoteln(2)Lets go,lets get you checked in the hoteln(3)Would you like an informal dinner with us tonightn(4)just to confirm-you know that tomorrows meeting is set for 10 a.m.,at our office Ill pick up you at the hotel at 9.15 a.m.n(5)By the way,are there any sights youd like to see while youre here Id be happy to show you around.n(6)so you need a good rest after such a long fight.We dont stand in your way.n(7)Its very nice of you,but truthfully Id rather spend a quiet evening in the hotel getting ready for tomorrow meeting.ReceivingvisitorattheofficeReceivingvisitorattheofficeThings to do:1.询问访问者姓名及目的询问访问者姓名及目的 asking the visitors name and visiting purpose2.联系受访者，请旅客稍后联系受访者，请旅客稍后 Contacting the interviewee,asking for visitor to wait3.如不能约见，告知原因，并可再约时间如不能约见，告知原因，并可再约时间 If meeting is not available,telling the reason and making an appointment4.带领访客带领访客 escort visitornM:Good morning,sir.May I help younV:Hello.Can I see Mr.Rechard nownM:Have you already made an appointment,sirnV:No.Iafraid not.But I have go sth.Urgent to discuss with Mr.Rechard.nM:May I ask your name.please sirnV:David Johnson of Trading company.nM:Can I ask what you wish to see him about.Mr.JohnsonnV:Well,Ive fould a problem in the contract he asked me to examine the day before yesterday.nM:I see.Would you please have a seat and wait for a moment,Mr.Johnson Mr.Richard is occuopied at the moment.But Ill tell him you are here and see if he could meet you right now.nV:Thank you.nM:Mr Johnson,please go right in Mr Richard is in his office nownV:Thank you nThings to do:n4.如不能约见，告知原因，并可再约如不能约见，告知原因，并可再约时间时间 If meeting is not available,telling the reason and making an appointmentn5.带领访客带领访客 escort visitor1.接待来访接待来访receiving visitorn2.询问访问者姓名及目的询问访问者姓名及目的 asking the visitors name and visiting purposen3.联系受访者，请旅客稍后联系受访者，请旅客稍后 Contacting the interviewee,asking for visitor to waitUsefulsentencesn1.接待来访接待来访receiving visitornGood morning,may I help younIs there anything I can do for younHave you already made an appointment,sirn2.询问访问者姓名及目的询问访问者姓名及目的 asking the visitors name and visiting purposenHas anything come upnCan I ask what you wish to see him aboutUsefulsentencesn5.带领访客带领访客 escort visitorPlease go right in Mr.Richard is in his office.Hes waiting for you.Ill show you to his office.Please follow me.Please take the elevator on your left to the fifth floor.Mr.Smiths office is No.508 on the right.PartVideo1Receivingavisitortotheoffice2.Watch the video again and complete the dialogue according to what you hear.Wendy:Good morning._Mr.Dantini:Yes,Id like to see Mr.Hansen,the president.Wendy:_,sirMr.Dantini:Yes.I have an appointment with him at _.Wendy:_Mr.Dantini:Brawn Dantini from Wilson Electronics.Wendy:Im sorry,Mr.Dantini,our president is _ just now.Would you please wait for a few minutesMr.Dantini:_.Wendy:_ Do you prefer coffee or teaMr.Dantini:Thank you._.Wendy:Would you like _ with your coffeeMr.Dantini:No,thank you._.Mary:Mr.Hansen is _ now,please send Mr.Dantini up.Wendy:OK.Mr.Dantini,our president is _ now.Ill take you to his office and bring you some more coffee.Please come this way.May I help youDo you have an appointment10:30Can I have your name,pleaseoccupiedYes,of course.Would you like something to drinkCoffee,please.sugar and creamJust blackavailableavailableStimulationPost-viewingPart III Follow-up Practice1.Listentothedialogueandanswerthequestionsaccordingtowhatyouhear.n(1)Q:WhereisMr.GreenfromnA:_.n(2)Q:WhichcompanydoesMr.GreenrepresentnA:_.n(3)Q:WhatisMr.GreenspositionnA:_.n(4)Q:WhoisPaulanA:_.n(5)Q:WheredoessheworknA:_.n(6)Q:WhatistheweatherlikenA:_.n(7)Q:WhataretheygoingtodobeforegoingtothehotelnA:_.n(8)Q:WhereisMr.GreengoingtostaynA:_.SydneySydneyGarmentLtd.CorporationPurchasingmanagerSecretarytothegeneralmanagerMr.Liu.SheworksfortheGuangzhouTextilesCompanyItslovely,RealNovemberweather,sharpandbright.CollectMr.Greensluggage.TheGardenHotel.n(P for Paula;G for Mr.Green)nP:Excuse me,sir,but are you Mr.Green from SydneynG:Oh,yes.My name is Brain Green.Im the Purchasing Manager of the Sydney Garment Ltd.Corporation.And you are nP:My name is Paula.nG:How do you do,PaulanP:How do you do I work at the Guangzhou Textiles Company.Im secretary to the General Manager,Mr.Liu.Im here to meet you on his behalf.nG:Thank you very much for coming to meet me.nP:My pleasure.Fine weather,isnt itnG:Yes,its lovely.Real November weather,sharp and bright.nP:Now lets go and collect your luggage first.And after that Ill accompany you to the Garden Hotel.nG:OK,Im in your hands.Lets go.内容延伸内容延伸1 1:MakingintroductionFocusnA.Makingself-introductionnB.IntroducinganotherpersonnC.SendingregardsandpolitechattingA.Making sef-int