Aftersales-service.doc

(完整版)Aftersales service
After—sale Service
Good morning, ladies and gentlemen!(鞠躬）. I'm very glad to have the chance to give a talk here. Today I'm going to talk about After-sale service。
Facing the severe competition among products and increasing awareness of consumers' rights， more and more enterprises pay attention to improve their service， especially after-sales service. But is the after—sales service just for the "three guarantees” of repair, replacement, or return? I think we have more to do about products after—sales service.
First of all， we should help consumers know clearly about the “ three warranties” of their purchased goods. We should maintain for free , replace or recall back the goods or compensate （补偿) consumers if there are any problems of goods caused by the goods themselves during the normal warranty period. We also need to explain in which situations the company will implement the paid service within the warranty period.
Secondly： we ’d better build after—sales service files for consumers so that we can collect information such as comsumers’ satisfaction and feedback we also should provide consumers with regular service， including regular telephone visits or home visits, and deal with consumers’ complaints in time.
Thirdly: as the staff of the after-sales service， we should improve our communication skills and be sincere when facing consumers。 We must keep the idea that “Consumers are God” deeply in mind and provide consumers with service of high quality.
Finally: We can offer the updating information about the products regularly to meet consumers' needs.
Since after-sale service plays a very important role in the development of the enterprise， let's try our best to provide our consumers first-class after-sales service。
My talk is over. Thank you！(鞠躬）