酒店英语常用会话[1].doc

精品文档就在这里-各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有-酒店英语常用会话前厅和客房部用语1、Haveyouareservation? 您预定过了吗？2、MayIknowyournameandroomnumber? 您能告诉我您的名字与房间号吗？ 3、Hereisyourroomkey. 给您房间钥匙。4、Pleasepayatthecashiersdeskoverthere. 请去那边帐台付款。 5、Aretheseyourbaggage? 这些是您的行李吗？ MayItakethemforyou? 我来帮您拿好吗？ 6、Housekeeping,mayIcomein? 客房服务员，我可以进来吗？ 7、Leaveyourlaundryinthelaundryinthelaundrybagbehindthebathroomdoor. 请把要洗的东西放在浴室门后的洗衣袋中。 8、IhopeImnotdisturbingyou. 我希望没有打扰您。9、Onemoment,madam.Illbringthemtoyourightaway. 等一会儿，夫人。我马上送来。10、Illsendforanelectrician(doctor.) 我给您请电工（大夫）。餐饮部： 11、Sitdown,please.Hereisthemenu. 请坐，给您菜单，先生。MayItakeyourorder,sir? 您要点菜吗？12、Whatwouldyouliketohave,coffeeortea? 您要喝咖啡还是茶？13、Wouldyouliketohaveanywinewithyoudinner? 您用餐时要喝点酒吗？ 14、Servicehoursare: （餐厅）供应时间是： 7:00a.m.to9:00a.m.forbreakfast. 早餐7点到9点。 11:30a.m.to1:30p.m.forlunch. 午餐11点半到1点半。6:30p.m.to8:30p.m.fordinner. 晚餐6点半到8点半。15、Hereisthebill.Pleasesignit. 这是您的账单，请签字。DailyService日常服务 -(Knockingatthedoor.)-(敲门。) -MayIcomein?-我可以进来吗? -Comein,please.-请进。-Pleasedontcomein.-请不要进来。 -Justamoment(aminute),please.-请稍等一下。 -Imsorrytodisturbyou.MayIcleantheroom,sir?-对不起打扰你了，我来打扫一下房间好吗? -Allright.Comein,please.-好的，请进来。-PleasecleanitwhenIamout.-我马上要出去，请等一会儿打扫。 -MayIchangethewaterofthethermosnow?-我现在可以换水吗? -Yes,please.-请换吧。 -Someofmyfriendswillcomeandseemethisafternoon.Willyoupleasegivemesomemorehotbottlesandteacups? -下午我有几位朋友来访，请给加些热水瓶和茶杯。 -Well,wellsendteaintotheroomwhenthevisitorscome. -好，客人来访我们会端茶进来的。 -Bytheway,isthereanymailforme?-顺便一下，有我的邮件吗? -No.Ifthereis,Illgiveittoyouintime.-没有。如果有的话，我会及时给你送来的。 -Whydidyoucomeinwithoutmypermission?-你为什么没经我允许就进来了? -Itsmynegligence.Ibegyourpardon.-我疏忽了，请你原谅。 -Icomeandmakethebed.ShallIdoitnoworlater?-我来做夜床，你看是现在做还是等会儿做? -Sinceyouhavecome,youmaydoitnow?-既然来了，现在就做吧。 -Heresyourcleanlaundry.youdbettercheckit.-衣服洗好了，请您过目。 -Iamcollectingthefeeofthelongdistancecall.-我来收长途电话费。 -Thisisthebillfortheroomrentofhalfaday.-这是补半天房金的帐单。 -Hereisatelegramforyou.-这儿有一封你的电报。 -Whyisitunsealed?-它怎么被拆开了? -Becausethereisnonameofthereceiverontheenvelope,thereforetheclerkunsealeditinordertofindoutthenameofthereceiver. -因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。 -Haveyoulostanythingtoday,sir?-先生，你今天丢过什么东西吗? -Yes,awallet.Imlookingforitnow.-丢了一只皮夹子，我正在找呢。 -Whatisthereinthewallet?-皮夹子里有些什么? -Mydaughtersphotoandsomemoney.-有一张我女儿的照片，还有一些钱。 -Look,isthiswalletyours?-看，这只皮夹子是不是你的? -Yes,itsmine.Thankyoueversomuch.-是我的，太感谢你了。 -IwanttoborrowChinaDailyofthesedays.-我要看这几天的中国日报。-PleasegetsomecopiseofChinaPictorialforme.-请拿几份中国日报给我。 -Pleasebringsomechairsforme.-请拿几把椅子来。 -Pleasegetmesomesoap.-卫生间的肥皂要添了。-Theslippersarewornout.Changethemforme,please.-拖鞋坏了，请给换一双。 -Getahot-waterbottle,please.-请拿一只热水瓶给我。 -IfeelabitcoldwhenIsleep.Pleasegetmeablanket.-我睡得有点冷，请给我加一条毯子。 -Ineedanotherpillow.-我需要加一只枕头。 -Allright,Illgetitforyourightaway.-好的，我就去拿。 -Justamoment,Illdoitrightnow.-请稍等一下，我马上给你办好。 -Excuseme.-对不起。 -Ibegyourpardon.-请你原谅。 -Pardonmeforinterrupting.-对不起打扰你们了。 -Pleaseexcusemeforcomingsolate.-请原谅我来迟了。 -ImsorryIwassocareless.-很抱歉我太粗心。1 ExecutiveOfficet行政办公室 2HumanResourcesDept.人力资源部 3FrontOffice前厅部 4HousekeepingDept.管家部 5Food&BeverageDept.餐饮部 6RecreationalDept.康乐部 7FinancialDept.财务部 8SalesDept.市场营销部 9SecurityDept.保安部 10EngineeringDept.工程部 11Waitinglist等候名单 12Averageroomrate平均房价 13DND=DoNotDisturb请勿打扰 14VIP=VeryImportantPerson贵宾 15Package包价服务 16No-show订房不到 17Message留言 18Cancellation取消 19Walk-in无预订散客 20Morningcall叫醒服务 21Complain投诉 22Overbooking超额预订 23OOO=OutofOrder维修房 24Lostandfound失物招领 25Roomstatus房间状态 26Checkin登记入住 27Checkout结帐离店 28Reservation预订 29Reception接待 30Operator总机话务员 31Businesscentre商务中心 32DDD=DomesticDirectDial国内直拨2 33IDD=InternationalDirectDial国际直拨 34LDD=LocalDirectDial市话 35Suite套房 36Standardroom标准间 37Doubleroom大床间 38Mini-bar小酒吧 39Laundryservice洗衣服务 40Roomservice送餐服务 41Menu菜单 42PA=PublicArea公共区域 43DJ=DiskJockey音控员 44Tips=ToInsurePromptService小费 45AM=AssistantManager大堂副理 总经理generalmanager 外方总经理ExpatriateGeneralManager 副总经理deputygeneralmanager 财务总监FinanceController 销售总监DirectorofSales 市场总监DirectorofMarketing 客务总监DirectorofRoomsDivsion 行政总厨ExecutiveChef 部门经理departmentmanager;divisionmanager;sectionmanager3 经理助理assistantmanager 主管supervisor 领班captain4 总台接待英语(酒店前厅常用英语) 1Id like to book a double room for Tuesday next week下周二我想订一个双人房间。 2Whats the price difference？两种房间的价格有什么不同？ 3A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4I think Ill take the one with a front view then我想我还是要阳面的吧。 21There is a shop on the ground floor一楼有个商店5 22It sells both Chinese and foreign cigarettes在那儿可买到中国香烟和外国香烟。 23Can I also get some souvenirs there？也可以买到纪念品吗？24There is a counter selling all kinds of souvenirs有个柜台出售各种各样的纪念品。 25Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？ 26We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？27Id like to try some Chinese food today今天我想尝尝中国菜。5How long will you be staying？您打算住多久？ 6Well be leaving Sunday morning我们将在星期天上午离开。 7And we look forward to seeing you next Tuesday我们盼望下周二见到您。 8Id like to book a single room with bath from the after-noon of October4 to the morning of October 10我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 9W e do have a single room available for those dates 我们确实有一个单间，在这段时间可以用。 10 What is the rate， please？请问房费多少？ 11The current rate is 50 per night现行房费是50美元一天。 12 What services come with that？这个价格包括哪些服务项目呢？ 13That sounds not bad at all Ill take it听起来还不错。这个房间我要了。 14 By the way， Id like a quiet room away from the street if the is possible顺便说一下，如有可能我想要一个不临街的安静房间。 15Welcome to our hotel欢迎光临。 16So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？ 17 Let me have a check again让我再看一下。 18The Reception Desk is straight ahead接待处就在前面。 19After you， please你先请。 20Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？6 9Wedohaveasingleroomavailableforthosedates 我们确实有一个单间，在这段时间可以用。10Whatistherate，please？请问房费多少？11Thecurrentrateis50pernight现行房费是50美元一天。 12Whatservicescomewiththat？这个价格包括哪些服务项目呢？ 13ThatsoundsnotbadatallIlltakeit听起来还不错。这个房间我要了。楼层）Laundry洗衣 Mini-bar/Refrigerator冰箱 Ice冰块 Cocacola可乐Mineral water矿泉水 Cigarette香烟 Sugar方糖 Cold water凉开水Hanger衣架 Electric Kettle电水壶 Glass水杯 Cup瓷茶杯Telephone Book电话本 Hair Drier电热吹风机 Washed水洗Damage毁坏，损坏Compensate赔偿，补偿Dry Cleaned干洗Pressed/Iron熨烫Slipper拖鞋Soap香皂Newspaper报纸Toilet Paper卫生纸Towel毛巾Bath Towel浴巾Floor Towel地巾Small Towel方巾Tea茶叶Beverage饮料Telephone电话TV controller遥控器Hanger衣架ID=Identification身份证Bothroom卫生间Shower沐浴Coffce咖啡 Have a nice day.(time trip)祝您过得愉快Please follow me请跟我来Just a moment请稍等Right away 马上Turn-down service夜床服务Dry towel干毛巾Make bed整理床铺Room number房号Quick service特快洗衣Im not really sure.我不能肯定Im sorry to trouble you.对不起，麻烦您了Useful Expressions1.Housekeeping, May I come in?客房服务员，可以进来吗？2.Do you need bellman?您需要行李员吗？3.May I clean the room now?现在我可以打扫房间吗？4.Whats your room number, please?请问您的房号？5.Could you bring me some more towels,plesae?你能不能再给我拿几条毛巾来吗？6.The air conditioner doesnt work. 空调机坏了。7.Would you please give me some envelopse and writing paper? 请给我一些信纸信封，好吗？8.Ill bring them to your room at once.我马上给您送来。9.Internet access press 8 and 163.上网号码先拨8，再加163。10.Theres something wrong with the toilet.抽水马桶出毛病了。11.Have you checked your room?您检查过您的房间吗？12.Ill show you the way myself.我亲自带您去。13.Have you got any laundry? 您需要洗衣服务吗？总台收银的：Useful Expressions1、Would you like to check out? 2、Sorry to have kept you waiting, This is your bill please.3、Can I have your name and room number please? 4、What kind of credit cards have you god?5、As a hotel policy, We accept the following cried cards. 6、Do you need receipt or bill?7、Just a moment please. Ill write out receipt for you. 8、Ill send a bellmen up to get your luggage.9、How would you like to pay in cash or by credit card?10、This is your bill, please check it and sign here. 11、Here is your change and receipt.12、May I have a print of your card, please? 13、Did you take anything from the mini-bar this morning?14、Have you used any hotel services since breakfast?15、Todays exchange rate is 8.19 yuan RMB for one us doller.16、What kind of currency do you want to change.17、How much would you like to change.18、The rates of exchange are on the board there.19、The rate of your room, will be paid by your host.20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, youll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, youll have to pay the full day rate.行李员岗位英语口语1、Excuse me. Which one is your bag? 2、Is this bag yours? 3、Ive come for your luggage.4、I hope you will dropin again! 5、This is your claim tag. 6、May I help you with your luggage?7、What else can I do for you? 8、Gould you sigh here? 10、Is your luggage will be here shortly?9、Breakfast is on the first floor, from 7:00am to 9:00am. 11、How long will you leave the luggage here?12、Let me take it please! 13、May I have your tag, please? 14、Whats your room number?15、 Toilet is turn left. 16、How many pieces (of luggage ) do you have.17、In our hotel we dont accept tips. Thank you all the same. 18、I hope you will enjoy youre stay.19、Have a nice trip.20、Are these your luggage.酒店商务中心英语口语：Useful Expressions1、I want to send a fax.2、Ill send this fax at once.3、Sorry, sir. The line is busy.4、I tried a lot of time, but its also busy.5、Its my mistake.6、Im sorry to bring you so much trouble.7、All done, sir. Here you are.8、Let me count, its 15.5 yuan in all.9、Could you tell me how do you count this amount.10、The regulation of charge in business center is on this board.11、May I use the Internet.12、Let me dial-up. Please sit down and you can use it already.13、Can I typed of my E-mail.14、How many copies do you need?15、Id like to copy this two pieces of paper, whats the cost?16、The Internet charge in 30 minutes is 10 yuan.17、The copy each piece of paper for A4 size is 1yuan.18、To enlarge or lessen one piece of paper costs as much as two pieces of paper.19、To copy the papers both sides costs as much as two pieces of paper.20、Ill call the airline to see if there are tickets for you.西餐厅英语口语一、沙司Sauce冷沙司和冷调味品：马乃司沙司Mayonnaise Sauce千岛汁Thousand Islands Dressing醋油汁Oil Vinegar芥末沙司Mustard Sauce法式汁French Dressing奶酪汁Cheese Dressing热沙司：布朗沙司Brown Sauce苹果沙司Apple Sauce咖喱沙司Curry Sauce奶油沙司Cream Sauce番茄沙司Tomato Sauce黄油沙司Butter Sauce二、菜肴生熟程度一成熟Rare-R三成熟Medium Rare-MR五成熟Medium-M八成熟Medium well-MW全熟Well-down W三、早餐1、大陆式早餐Continental Breakfast2、美式早餐American Breakfast西柚汁Grape fruit Juice果汁类：橙汁 Orange Juice菠萝汁 Pineapple Juice番茄汁Tomato Juice柠檬汁Lemon Juice谷物类食品：燕麦片Oatmeal玉米片Cornflake糖 浆Syrup蜂 蜜Honey蛋类：煎 蛋Fried Egg单面煎Sunny-side up双面煎Over Easy双面煎老蛋Over Hard 煮蛋Boiled Egg 嫩2-3 老5-7炒蛋Scrambled Egg 水波蛋Poached Egg蛋卷Omele清蛋卷Plain omelet洋葱蛋卷Onion omelet番茄蛋卷Tomato omelet火腿蛋卷Ham omelet肉类：火腿Ham香肠Sausage烟肉Bacon面包：烤面包Toast面包卷Roll半角包Croissant黄 油Butter果 酱Jam饮料类：咖啡 coffee红茶Black Tea牛奶Milk椰子Coco苹果酱Apple Jam橘子酱Marmalade Jam 正 餐1、头盆 Appetizers2、汤Soups3、色拉Salads4、主菜Main Courses5、甜点Desserts奶酪Cheese甜品Sweets蛋糕Cake水果Fruit香烟Cigarett菜单menu布丁Pudding比萨Pizz煎饼Pancake 冰淇淋Ice Gream烹调方法1、煎Fried2、炸deep-frie3、炒Saute4、煮Boil5、焖Braise炒面 Fried Noodles6、烩Stew7、烤Roast8、焗Bake9、铁扒Grill10、串烧Broil酒店早餐英语口语水果: 西瓜 Water melon 调料: 方糖 Sugar 西红柿 Tomato 盐 Salt 香蕉 Banana 酱油 Soy sauce 梨 Pear 果酱 Jam稀饭 Rice grud饮料: 牛奶 Milk 橙 Orange 椒盐 Pepper 葡萄 Grape 醋 Vinegar橙汁 Orange juice蛋糕 Cake 黄油 Butter 煎饺 Fried dumpling 双面煎蛋 Fried over油条 Deep-fried dough sticks单面煎蛋 Sunny side up 肉包 Steamed stuffed buns 咸鸭蛋 Salt ducks egg 夹馅面包 Bread sandwich烤面包 Toast 炒饭 Fried rice豆浆 Saybean milk咖啡 Coffee1.Welcome to our restaurant. 欢迎到我们餐厅来。 4.Im sorry, Its my fault. 很抱歉，那是我的错。 5.Where is the washroom? 卫生间在哪儿？ 黑咖 Blak coffee红茶 Red tea绿茶Green tea奶咖 White coffee 7.Im afraid, You should pay it extra. 对不起，恐怕这个要额外付费。 8.The coffee is free for you. 这咖啡是为您免费提供的。 9.How wold you like to pay in cash or by credit card? 您如何付款，刷卡还是现金？10.This is your bill,Please check it and sign here. 这是您的帐单，请核查并签字。 fried煎 Lobster龙虾 cueumber黄瓜saute炒 crab蟹 spinach菠菜Boil煮 oyster牡蛎 tomato蕃茄stew烩 shrimpy虾 patato马铃薯roast烤 pork / meat肉 vegetable蔬菜grill铁扒 mutton 羊肉 shoots笋 Broil串烧 lamb羔肉 aukergine茄子steame 蒸 duck鸭 spring onion大葱smoked熏 chicken鸡 onion洋葱salty咸 beef牛肉 chili辣椒 sweet甜 fish鱼 mushroom香菇sour酸 prawn大虾 bean豆hot 辣 croaker 黄花鱼 garlic大蒜soy 酱 rib 排骨 主 食Bamboobitter苦 hoof蹄 rice 米饭pepper salt 椒盐 eels鳝 noodle 面条Beverage饮料 turtle甲鱼 cake蛋糕tea 茶 seafood海鲜 pastries糕饼coffee 咖啡 pomfret鲳鱼 Toast烤面包beer啤酒 abalone鲍鱼croissant半角面包Juice果汁Mineral water 矿泉水Sode water 汽水Welcome to our restaurant.欢迎到我们餐厅。How many person?几位？Here is the menu,May I take your order?这是菜单，可以了点菜吗？What kind of food(drink)would you like?请问你要点什么菜（饮料）？Would you like fruit,(soup,fish,rice)? 你想要点水果吗？(汤、鱼、米饭)Do you have a meal voucher? 你有餐券吗？Please enjoy your meal.请你慢用。Thats all for your dishes.您的菜上齐了。This way please, to take your order. 请到这边来点菜。Hope you drop in again.欢迎再次光临。Switch电开关客房中心）Run褪色Colourfast不褪色Stain污点Washed水洗Mended缝补Medicene内服药Take care of 照顾A couple of 一对Check into调查Out of order状况不好Night stand床头木柜1.We will come and clean your room at once我们马上就来打扫您的房间。2.Im sorry to disturb you, sir.对不起，先生，打扰你了。6.Is this for pressing only?您的衣服要熨烫吗？3.How about tidying up in the bathroom?帮您整理一下卫生间，好吗？4.Dry-cleaning?您的衣服是要干洗吗？5.Laundy for wash您的衣服要湿洗吗？7.Can I send your laundry back in the aftermoon(evening)下午(晚上)把衣服送回您房间可以吗？8.Please sign on the laundry list.请在洗衣单上签名。17.Woul