酒店专业英语.doc

精品文档就在这里-各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有-Hotel Room Reservation一、 基本常识（Background information)无论在中国还是西方国家,人员出差或出访,常常需要事先预订酒店一般的预订方式有电话预订传真预订网上预订柜台预订等如遇节假日或特殊会议期间, 酒店房源普遍紧张,应尽早预订其中最常用的预定方式通常为电话预订。二、 接待电话预订（make a phone call for room reservation)订房四大要素：1.Occupation Time and Departure Time入住和离开时间2.Room Type 房间类型2. Number of guests 客人数量3. Room price房价4. Guest name and telephone number姓名和电话三、 电话预订步骤(the steps of making a phone call reservation）1.Be willing to help 接听电话问好Can l help you? What can l do for you ?How can l help you ? May l help you?Is there anything la can do for you ?2.For which time?什么时间When do you need the room? When do you check in?How long will be staying ?3.Room type 房型What kind of room do you want to reserve?(would you like)标准间standard room 单人间single room高级套房 superior room豪华套房deluxe room 行政套房 executive room 总统套房presidential roomHow many rooms do you want to book?4.Ask a guest to wait for a minute(查房请对方稍等）Just a moment,please5. Number of guests 客人数量How many guests will there be in your party?6. Room price房价What is the rate per night?The current rate is $150 per night600RMB per night per room,with breakfast(including）7. Guest name and telephone number姓名和电话May l have your name ?telephone number8. confirmation 确定You have made guaranteed reservation in Beijing hotel.From.to. For.nights.if you can not arrive at scheduled,please inform us before .9. Farewell words 欢送辞Thank you for calling us.Thank you for choosing us for your service.We are looking forward to your coming/serving you.在正式的英语表达里,疑问基本句型可分为下列四种:May I .?Could you .?Would you .?Shall I .?1) 服务员自己要做什么事时,就使用May I .?May I have your name, please?2) 麻烦客人时,可使用Could you .?Could you hold the line, please?3) 询问客人的喜好或是做什么时,可使用Would you .?Would you like to book a double room?4) 在提供建议协助征求意见时,可使用Shall I .? 或Would you like me to do .? Shall I make the reservation for you?Homework假设你是北京天天酒店的预订员简接到了一位客户从大连打来的电话,他将一个人驾车来北京休闲旅游(leisure travel),要预订一间豪华单人间,并先用信用卡保证预订(credit card guaranteed reservation)请你和你的同学模拟对话中的角色,准备对话,然后在班上进行口头表演要求含有订房的四大要素。-精品 文档-