酒店常用语辞汇.doc

精品文档就在这里-各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有-酒店常用语1.酒店职能部门名称前厅销售部：Front Office & Sales Department客房部：Housekeeping Department餐饮部: Food & Beverage Department康乐部：Recreational Department财务部：Financing Department保安部：Security Department工程部：Engineering Department行政管理部：Executive Department人事培训部：Personnel & Training Department2. Branches / 分部门名称前台接待：Reception 商务中心：Business Center礼宾部：Concierge 总机：Operator外币兑换处：Foreign Exchange Counter商品部：Kiosk / Shop 大厅：Lobby销售部：Sales 洗衣房：Laundry Room中餐厅（海轩）：Chinese Restaurant(Hai Xuan)西餐厅（玫瑰园）：Western Restaurant(Rose Garden)大堂吧：Loby Bar 腾龙阁：Dragon Palace曲江饮：Qujiang Restaurant 酒吧：Bar多功能厅：Function Room 千人大会堂: Auditorium国际会议厅: International Conference Hall包间：Private Room 健身中心: Fitness Center娱乐大厅：Amusement Hall KTV包房：KTV Room迪吧：Disco Bar 模拟高尔夫：Golf Simulator保龄球馆：Bowling Alley 网球场：Tennis Court游泳池：Swimming Pool 美容美发室：Beauty Salon按摩室：Massage Room 棋牌室：Mahjong Room台球/乒乓球室：Snook /Table-tennis Room2. 方位，日期和颜色东 East南 South西 West北 North左转 Turn left右转 Turn right在左边 On the left在右边 On the right十字路口 Crossing(Road)拐角 In/on/at the corner of在前/后面 In front/back of上/下楼 Go upstairs/downstairs沿走廊 Along the corridor直走 Go straight /ahead在.对面 Opposite.在附近 Next /near/close to 或者 Beside在尽头 At the end of 穿过 Through/Across星期一至星期日Monday /Tuesday /Wednesday/Thursday/Friday/Saturday/SundayRud 红色Green 绿色Black 黑色Yellow 黄色 Pink 粉色White 白色Orange 橙色Blue 蓝色Purple 紫色3. 礼节用语1) Good morning/afternoon/evening , sir/madam早上好/下午/晚上好，先生/女士2) How do you do ? How do you do ?您好！ （初次见面）您好！3) Glad to meet you ./Nice to see you .很高兴见到您。4) How are you ? 您好吗？5) Fine,thanks .And you ? 我很好，谢谢，您呢？6) Welcome to / back to Qu Jiang Hotel.欢迎光临/再次光临曲江宾馆。7) Have a nice day ! /Have a good time !祝您过得愉快！8) Hope you will enjoy your stay with us .希望您在本店居住愉快！4. 答谢和应答1) Thank you very many thanks ./Thanks a lot .非常感谢。2) Thank you for your help /kindness/information/advice.感谢您的帮助/好意/信息/建议。3) It very kind / nice of you /谢谢，您太客气了。4) You are ( very ) welcome .不用谢。5) Not at all . /Dont mention it. /Its nothing .非常高兴/很乐意为您服务。6) I am at your service .随时听候您的吩咐。/ 乐意为您效劳。7) Thank you for staying in our hotel .感谢您在本店下榻。8) Im very much obliged to you ./ Im very grateful to you for your kindness. 真是太谢谢您了！道歉：1) Im sorry. 很抱歉。2) Excuse me. 对不起。3) Sorry, its my fault. 很抱歉，那是我的错。4) Sorry to keep you waiting 。 对不起，让您久等了。5) Sorry to interrupt you . 对不起，打扰您了。6) Im so sorry about this . 对此表示抱歉。7) I apologize for that . 我为此道歉。8) Thats all right . 没关系。征询：1) Can/May I help you ? 我能帮您什么吗？2) What can I do for you ? 我能为您做点什么吗？3) Is there anything I can do for you ?有什么能为您效劳的吗？4) Just a moment, please . 请稍等。提醒：1) Mind/ Watch your step . 请走好。2) Be careful , please . 请当心。3) Please dont leave anything behind. 请别遗忘您的东西。4) Dont worry. 别担心。5) Take it easy. 放心好了。6) Please dont smoke here. 请不要在次吸烟。同情：1) Were all sorry to hear of your illness. 听说您病了，我们都很担心。 2) Im sorry to hear that . 听到这事我很难过3) I hope you will get better soon. 我希望您能很快好起来。4) Thats bad luck. Look, if theres something I can do to help , please let me know .真不幸。 请让我知道要不要我做点什么。5) Now try not to get too upset about it .不要为这事太烦恼了。6) What a shame ! /What a pity ! 真可惜！7) Thats too bad . 那太糟了！8) Could I help you in any way ?我能帮您什么吗？9) Dont worry ( about it ) . Its just one of those things .别担心，只是一件小事而已。告别：1) Goodbye. 再见2) See you later .回头见。3) Good night. 晚安。4) See you tomorrow .明天见。5) Thank you for coming. 感谢您的光临。6) Goodbye and hope to see you again. 再见，希望再次见到您。7) Have a nice trip. 祝您旅途快乐！电话用语：1. Good morning(afternoon,evening) ,Qu Jiang Hotel, Operator .How may I help you ? 您好，曲江宾馆总机，需要我帮忙吗？2. May I Speak to your manager?3. 我能和你们经理说话吗？4. Sorry, the line is busy / engaged now .5. 对不起，电话占线。6. Sorry,m he is not in at the moment. 7. 对不起，他现在不在。8. Hold on ,please ./ One moment please . 请稍等。部门服务英语1. 前厅销售部Forms of Address 称呼 Mr . 先生Mrs. 夫人 Miss 小姐Ms. 女士 Sir 先生Madam/Maam 女士 King-size bed K床Queen-size bed Q床 Double bed 双人床Twin/single bed 单人床 Cot/rollway 折叠床Extra bed 加床 Bedroom 卧室Living room 起居室 Sitting room 起居室Kitchen 厨房 Bathroom/toilet 卫生间Sink 面盆 Closet 壁柜Safe (Box) 保险柜 Cabinet 柜子Hangers 衣架 First name 名字Surname/last name 姓 Identity card 身份证Address 地址 Passport no 护照号码Visa 签证 Company 公司Nationality 国籍 Sex 性别Male/man 男 Female/woman 女Businessman 客房种类：Single room 单人间 twin room 双人间 Double room 大床间 triple room 三人间Double-double room 两张双人床的房间Suite 套间 deluxe suite 豪华套间 duplex suite 双层套间 presidential suite 总统套间connecting room 连通间 客房状况：Vacant clean *vc* 可出租房 occupied *occ* 住客房Acant dirty *vd* 脏的空房 out of order *ooo* 待维修房Stay room *s* 续住房 out of town *o.t* 保留房Make uproom 请即打扫房 do not disturb 请勿打扰房Requested room 急需房 leaving room *l* 计划走客房客房家具设备：-精品 文档-