酒店培训英语.doc

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一、 问候语
Hello! /Hi!

How dou you do ? -How dou you do?

How are you？-Fine, thank you!

Welcome to Kaiwei Hotel!

二、基本常识
1、 数字
One Two Three Four Five Six Seven Eight Nine Ten

2、 方向
East west south north up down left right
It's in/on the......
It is over there .
This way please !
3、 基本设施
Washroom lift /elevator reception cashier operator

luggage boy Restaurant door window key card

meeting room bed check in check out

It is ...........
I am ..........
........is here

North
Up

方位：

West
Left
East
Right

Direction

South
Down

基本句型：
Excuse me!

Have a good time !

You are welcome !

Wait a moment,please !

数字扩展：

Eleven twelve thirdteen fourteen fifteen sixteen seventeen

twenty thirty forty fifty sixty

one hundred one thousand half quarter四分之一/一刻

178=one hundred seventy(and) eight

238=two hundred thirty(and) eught

5:30=half past five/ five thirty

2:15=a quarter past two/ two fifteen

常用语
Pardon/ I beg your pardon?
对不起，请您再说一遍好吗？

May I have your name/ passport/telephone number/ room number？
可以告诉我您的名字吗？/可以看一下您的护照吗？/...电话号码....../...房间号....

May I help you?
我能帮您吗？

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