上海某五星酒店培训资料(13).doc

专业收集整理精品文档！-精品文档，值得下载，可以编辑！-！=THE ST. REGIS SHANGHAI 上海瑞吉红塔大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task: Office Review任务: 办公室核查Code序号: OH-SM-RM-A102Objectives: At the end of this session, each trainee will be able to ensure that the Sales & Marketing Office is reviewed in an objective and comprehensive manner.目的: 课程结束后，每个学员将能够了解办公室回顾是一个目标实现的综合 行为。Standard: Follow up S&P标准: 参照标准和程序Resources: Whiteboard, Flipchart, S&P form, LCD培训器材: 白板，翻转展示板， 标准和程序, LCDMethod培训方式Training Steps培训步骤Time时间Introduction介绍Buzz Group集体讨论LectureAnd Demonstration F/ C 讲解和展示Discussion讨论Question提问Exercise练习Summary总结Self-introduction ( The trainer should be in uniform)自我介绍 ( 着制服 )What is your favorite office environment in your mind?在你的想象中你最喜欢的办公环境是怎样的？(divide two group and use the flip chart to list all items) then discussion: why we need a tidy and clean working environment?分两组讨论，用翻转展示板列出每一条，然后讨论。为什么我们需要一个整洁干净的办公环境？Give the topic and objective on white board 1?用白板1 展示题目W.I.F.M 我能从中获得什么？ (Flip chart 1 ) High spirit and light hearted 情绪饱满 Efficiency and high quality performance高效，高质量的表现 Smooth communication and good to health顺畅的沟通行为及良好的身体Emphasis the Sheraton Standard: 着重强调喜来登标准( Refer to S&P LCD) 参照标准和程序Ask any new ideas for improvement?( use flip chart to list all suggestion)提问学员是否有好的建议提高办公室工作行为？(用翻转展示板记录所有的建议)How long time will the DOSM review the office?市场总监多长时间核查一次办公室行为？Answer: Every 12 month. 每十二个月Emphasis that the Sheraton Standard must be obey while arrange the office equipment such as computer and other automation system.重点强调在安排办公室设备的时候，象电脑和其他的自动操作系统必须服从喜来登标准。2 minutes10 minutes5 minutes15 minutes2 minutes5 minutes10 minutesTotal 49 minutes=专业收集精品文档，您的最好选择=