英语导游实务教程1.ppt

Tourism EnglishTourism English旅游英语旅游英语Course DesignThe first lesson:Introduction of TourismThe second lesson:Travel schedule Preparation for meeting the tour groupThe third Lesson:Techniques for tour guidingThe fourth Lesson:Board and lodging/Recreation/shopping Methods of introduction(11)Sight seeing tempoCourse DesignThe fifth lesson:Incidents and emergencyThe sixth lesson:Complaints/Tourists mind-sets Sending tourists offThe seventh Lesson:Religion and regulationsThe eighth lesson:Examination Why do you choose this course?Congratulations!This course will provide you a glance of how tourism industry work.This course will enlarge your vocabulary and improve your English proficiency level.If you are interested and this course will give you the chance to join in the industryThe great opportunities facing tourism in China and abroad.If you have the certificate of tour guide,you can enter the tourist sites free.Tourism will become a future pillar industry导游资格考试 报名：每年6-9月；18岁以上，高中以上学历 考试科目：1、笔试导游基础知识导游综合知识河南旅游基础导游基础导游业务旅游法规2、面试:模拟讲解省内八景点（英语）（英语笔试加试）考试时间：每年11-12月 报名费：140+28+95=263Unit 1 Tour Guide 旅行计划旅行计划1.Special terms2.Introduction of Tourism3.Welcome speech4.Practical writingContentscollaborate collaborationoutboundadj.开往外地的，开往国外的 The outbound flight depart at 9:15.飞往海外（外地）的飞机9：15起飞。1.Introduction of TourismContentsDiscussion before studyWhere have you been traveled?Do you want to become a tour guide?Why?Do you know the obligations of a guide?What is tourism?“Tourism comprises the activities of persons traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure,business and other purposes.”WTO,1991What is tour guide?Occupation of providing local services such as entertainment,accommodation and catering for tourists.The qualities of a tour guideEthic/Moral AttitudeSpecialtyAll-round knowledgeKind-heartednessHumor I shouldI shouldArrange the itinerary and _according to the contract.Arrange for meals,accommodation,transportation,shopping and_ for tourists.Obligations of Tour Guide sightseeingentertainmentEnsure the security of the tourists property and their _.livesReport tourists opinions and suggestions to the travel agency and arrange meetings for on-tour _.feedbacksCooperate with various service departments to solve problems.If IIf IIf IIf Im a m a m a m a tour guidetour guidetour guidetour guideIn your opinion,what is the relation between local guide,national guide and tour leader?If you are a local guide,what should you do if you have some discords with the tour leader?The classification of tour guideTour LeaderNational GuideLocal GuideAliasAdminist-rationMain jobtour escort/tour conductorLocal travel agencyOrigin travel serviceOrigin travel serviceEscort the tour group all theway;SuperviseThe local travelagencyProvide the local guiding service In charge of the liaisonwork;supervise theimplementation of contract;take the tourist back safely.Classification of Tour Guide /Mr.Wang is taking tourists around the Summer Palace according to the travel schedule,but the tour leader insists on ending up the tour earlier in order to hurry up to the Great Wall.What do you do as a local guide?DiscussionTips We should know that its a quite normal phenomenon,the best way to solve a problem is communication.The local guide should discuss the issue with the tour leader until they receive a mutual satisfaction.2.Welcome speechContentsQuestion 1:Have you traveled with a tour guide?Did she/he give a welcome speech?Question 2:How to make a welcome speech?Part II Welcome Speech.How to deliver a welcome speech?2nd introduce yourself and the travel agency.4th give a brief introduction to the tourist sites and schedule of the next day.And dont forget to wish them have a good time!1st express your warm-hearted welcome.3rd express your wish to provide high quality serviceUseful ExpressionsWelcome toPlease sit back and relax.(欢迎来到)(请坐下稍事休息)Let me introduce.(请允许我介绍一下)I sincerely wish you a pleasant and comfortable stay and fantastic holiday in.(衷心祝福您旅途愉快！)Please remember the number ofour coach.(请记住我们的车牌号)I shall do all I can to make everything easy for you.(我将竭诚为您服务)Translation Practice 有朋自远方来，有朋自远方来，有朋自远方来，有朋自远方来，不亦乐乎？不亦乐乎？不亦乐乎？不亦乐乎？1.Nothing is more delightful than to meet friends from afar.2.The first group of famous historical and cultural cities.第一批历史文第一批历史文第一批历史文第一批历史文化名城化名城化名城化名城 3.Well-known tourist sites4.Beijing Roasted Ducks 名胜古迹名胜古迹名胜古迹名胜古迹 北京烤鸭北京烤鸭北京烤鸭北京烤鸭Practical Writing for TourismContentsCorrespondence of Travel AgenciesDear Sirs,according to the itinerary enclosed and the following items:Members,Rooms required,Hotels,at your earliest convenience.Yours Sincerely,XX Dear Sirs,Date:May 1st,2010Would you please proceed withland arrangements in.for theWe look forward to receiving your confirmationfor the groupTr./SS,Meals,Airport taxtransfers and sightseeingThank you!