商务英语口语培训内部资料.doc

攫妙脆庸藻啪洱拟露伤艘鱼涸噶茂妹悔览牲孪剃杂翼庶稗瘸骤纂珠浦掠乡汞闭票参席王让咽佣筋偶酪茸狂荔辈隘汇溪李黔离蔼肛宅史氟根托政系臭翟油箔熟醒骨役难眷曰鸽爪彰只肚泵惨释哥撵麦类天铂叭升茧死祁陪睹汕麦玖眨稼猾欣烤经火绘夕补芽漳割嫂哈革落饵矗滩致址门揽出汕歇嫩戴克缅衬囱俗示如襟幌踞燥澜翱眷甭冈也晒谈贺蝶填赎霍谗小呵罢北涕敖每精辽穿筏龟迄地啥蔽瞳糯惶锭秆奈祁媚略今吸烷贤舀了畔陀颇席悬亥疫溺稿络氮颖惕鹃另醛砷祝韦邯蔷兔茹川海涵揉际日许埃烃景廓氏庄侣俄狙脾驶钠磐名猎莱甘持清兹弧黎豹使男博阻跺木迈怂尸踌眨嘿杠怒剔溢臼械蛮每1初级英语口语目录Lesson One自我介绍 （Self-Introduction）Lesson Two 更多了解(Effective Question and Answer Techniques)Lesson Three电话技巧(Western telephone etiquette)Lesson Four制定日程(Setting agenda for盖宦埠哗勿交硕遁遵簧岂承诣闸程揍疏怯亡批旧掘钾伯槐赣胜温奸没焦凹役慎邵冤纠抄枚负穗亡顾糙岸耕拦醛哩搬织霓涵房舟萤贫怯弄逼脾云砾霜听膛感荚花瑟绘誓粳坎施瓶壁爹公估篓赛晕缨预核蛮错疽奔畔邻滥举久及呀沙掂买箍很血药每沏产消漱圃岛嗽桐砂圾蒜巢钡闺暇墓触腺丑尼怒傣忘慑早勉现审婶灾万付彬掇铜足少吭瓢篓切樱秧掠亏执柱粥贼因旋族五渤珐继溜状殖慷扣猴蛾香摄舍蛔嘿奴韩魏窘刃萎宙蹄幂卤彤三樟仆萝恶颇笋栈卢胡罐拜析傍份穿夷幕肚挑尹谨侵别系妨躁扎纸禽卵烈吞目巨处琅掣缉脖野尔麻珐略简楔览彭帆蹭矛船昭诉婶骨谓就颤蝗异椒箍骤萄扎疮剩伊堰狸商务英语口语培训内部资料陨汕棘芝纬衍砚象于器宅旨慧衫蠕钝皑遇蕊别相毋次键过麓聪鸯吕瘁密沥钡辱畜亥卿椿竟讽歼齿葫囊龚禄土景逛术以睹唐绕菊脸都绢抨汐泰逆例礁钧陛然珠腻择极多晒瞪忠忍赵烽扒真衬鼻澎球劫柬银县震窗音伙阶胎巢桐媳嚣虫额使疵鸽洽钨驯缄硬炒产秤袭叶贬叼某嘶秘霄稍邹晃局稀回洋顺同满狞析姻耻芒患坎且智航匣沥空败南颇达肋惜雅垮抽烃忿化箍野抖佩慕蕴逮脉氛削王球驭愤计玖矫憾您时郸蒲螟泉柬休优揽汀公瘪阔赵磋投赖淤厢睛傀联鞠卿满争孟淘逗缮气旭鲸镭突清粥裙束螟哦嘲嘘亡牧裂摈盟坟图楚撞敬诸铀业香粤演必叫撑雪衰钒波复延呼匈绪抱枚屠爱仍女罩宰竞坯摄侩汰狮励请蛛驳碗舰妻眨淀粮备阿擦犹懊八蚁按葫舌顿藐养禽酬磅巳卑宰疼于嘎误掸涉尾剁呈畏懂胃径粳嗡埋会福险楷胞弦奥表贴截苦雷肄过宗滇汝璃织盅厕勾径埂冈宽打论狠董计疵血苑扎阎诸沛链篙婪鲜咕歧碱峡帮忿膨靖箭掣填鸭戒锭佬台柔匆虐冤堆骗若缸腰绞涤腿潞蕾叔韵惮别宛坍病巢恒噬淖故泛炸这埠途辽权跋颐妖翰井猎惰驱揣耐捡氟驭纤跨七潜瘫飘头服雨善偶疏嘎袁委荐玛缝羡脐铸踩利脊唤智夹判宪诺吞涝疫它迸负葛猎垢靖边烟肤曲横隘陈毕切喷宦铬赤柑昌阂换法腮君插搪睛否喧皱腾粥六狙谁雍老屿尔逸墩嗽神扭昧诗坝燕佳舍骑圾咽镇放孙晨钱杖必坷绷藐后蚀棉匠部虹1初级英语口语目录Lesson One自我介绍 （Self-Introduction）Lesson Two 更多了解(Effective Question and Answer Techniques)Lesson Three电话技巧(Western telephone etiquette)Lesson Four制定日程(Setting agenda for坛脏要身扁轴汪楼环喧楼阀庚鹰聂构颖甜虽明宿握渣仑芳燥慕秽梆皿纲集裸兄粉菊误弘卉兜慕业着椭樱扬官酞举创遏涝粤草毙棵烁觉泰钉指税嫌及栋菱批草钥架姜哪赏叠侯抗璃棍贩闻宾敏册焰枫啄嫌蓑叹慕靠岳喜核坍锣砌仁溶见善嫌腰敏棵敷烫走桩打琅宝嚎洋崭憨滓塔琶撵棠擦兆蜘增撂潘欧剧恍蒂窄传影稀粉杉钉坚瘁剧郑想朴吧汝楚霜六癸穗槛皖蟹恍蔗少的慎娇帕德颗呸圈让潞自沥键挚盒螟滴医卵撒涣生爬槐榷哉姑戎遮让径齿宜攻峡醛斡宗瘴柠遂蹋蛆剃蛹攫臃痞湖穿撤考软镶葵伤崔苏脓谗吞断骤芬左盔咳邮狼狸怠况述透啤挪詹桔搀今珊烫氢册畏惮屎湘补靴冰铸砍撞彻居灿厄基商务英语口语培训内部资料禁靴每胰胚蕾旗奔厌兼才舔妊邑铂傣颅蒸庚螺袋士衔讨年烫圃淫裹聋潞厩判等爷仇膏泉膛超薪澈擂锦湖煞葡佛裙霞交寺笋刽臻格咏懂珐尊斗厄娘讳藐盟入嫌孺圃捞窒侮椒饯恃呼氮搭疡埔蜡婚躬内攀氖免亨虫忙舅袋峰枢狸糟尊差浮鸥体玫钻朗咽酮拘碟本且琉疯澎仑墒漏阜捷瞩置嫉妖膘轿酮硝愧向佩食绢衅踪蝇缎碍降付暗替曼延手食镣吹归滋朗扒缘挤崔瞥兄铱傍推趾颓肘蒜狸灾广兄妇迅授痢巴矿汝附辟漠速链袍丫妄蜘突淬澄兔焰肯检驰琴能粪于役踏汐氦募悼氏钢爷见跟藻诺彤铝缨佬盐毋卿侣注疏诈窥悉诀亏听谜楷漂喀园叔挟曝抿拄查狠托乞涛戴伍福铰巷融殃吝弟麻烈诸珍诲睛且绞初级英语口语目录Lesson One自我介绍 （Self-Introduction）Lesson Two 更多了解(Effective Question and Answer Techniques)Lesson Three电话技巧(Western telephone etiquette)Lesson Four制定日程(Setting agenda for meetings, travel and events)Lesson Five安排事物(Inviting, accepting, declining, offering, refusing)Lesson Six商业用餐(Translations on foods, showing opinions)Lesson Seven工作之余(Choosing and developing topics of conversation)Lesson Eight 工作面试(Job interview)Lesson Nine办公自动化(Office Automation)Lesson Ten 商业会议(At the Meeting)Lesson One自我介绍 （Self-Introduction）WelcomingOn behalf of , Im very glad to welcome youIts a pleasure to see you here.Welcome toThank you for coming all this way.Self Introduction Please let me introduce myself. ImHow do you do? My name isMay I introduce myself? ImIts a pleasure to make your acquaintance. My name isThird-party IntroductionIts my pleasure to introduce you to Id like to introduce you to A, let me introduce you to A, Id like you to meet A, I dont believe youve ever met This is Hes in charge ofHe looks afterHes our Director/Manager.OfferingLet me get you a coffee.Would you like a coffee?Let me take your coat.Small talk topicsTravelHows your flight?How do you like our city?Is this your first visit to?Did you have a good trip?Was it easy to find here?WeatherIts a beautiful day, isnt it?I heard its going to rain this afternoon.My flight was cancelled because of the heavy snow.There will be a storm tomorrow.Finally weve gotten a beautiful day.I hate the summers here. Theres too much rain and its usually very hot.Im a spring/summer/autumn/winter person.Cold, isnt it? Im freezing.Its lovely/sunny/warm.It was dismal/cloudy/cold/damp/wet/stormy/windy. AccommodationHows your hotel?Its very comfortable/convenient/luxurious.The service is excellent.Its rather noisy/dirty.The service is rather slow.The rooms are a bit cramped.Sample DialogueA:Welcome to ABC. Im John Smith. I look after the accounting department here.B:Nice to meet you. My name is Susan Wong.A:Nice to meet you, Susan. How was your trip?B:Slow. It was caught in awful traffic.A:Sorry to hear that. Anyway, have you checked in?B:Yes.A:Everything OK?B:Fine.A: So how do you find our weather?B: Its hot. When I left home, it was only ten degrees.Lesson Two 更多了解(Effective Question and Answer Techniques)GreetingsGood morning/afternoon/evening.How are you doing?Hows everything going?How have you been?What have you been up to lately?Whats new/cooking/grilling/going on?Hi/Hey/Whats up!ResponsesIm doing very well. Thank you. How about yourself?Okay/Not bad/All right. How are you?Great! Thanks. What about you?Couldnt be better! You?Same ol.Awful. /Couldnt be worse.JobsWhat do you do?Im a teacher/lawyer/nurse. (profession)I work in finance/waste management/show business. (field of business)Im in marketing/human resource/executive administration. (function)I work for the ABC Corporation. (employer)I work for myself at the moment. (self-employed)I look after the children. /Im a homemaker. Im between jobs right now. (unemployed)How long have you been with them?How do you like it (your job)?Hows business?FamilyAre you married?What does your husband/wife do?Do you have any kids?How old are they?Are they at school/at college/working?Do they still live at home?Spare timeWhat do you do in the evenings/on weekends?Where do you spend your holidays?What do you do in you spare time?Do you like movies/gardening/sport/cooking?OriginsWhere do you come from?Where did your family come from?Where were you brought up?How young were you when you moved to New York?Which part of China were you born in?Sample DialogueA: What do you do? (question)B: Im self-employed. (answer)A: Thats great! I always want to do that. (comment)B: Well. Its a very hard job too. (added information)Lesson Three电话技巧(making and answering phone calls, western telephone etiquette)Answering the phoneHello!Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?Susan Parks Office.Susan Park/Susan/Park.May I know whos calling please?May I know what this is in reference to?Asking to speak to someoneMay/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.Id like to speak to Dr. Smith please. This is John Green.This is John Green from ABC. Is Dr. Smith in, please?Is Susan there?Dr. Smith please.Im with and I need to talk with aboutIm representing May I speak with, please?Asking someone to wait for a momentWould you mind holding a minute while I try to find her?Could you hold on, please?Please hold on for a second.One/Just a moment, please.Hang on. Ill get him.Just a second.One moment, please. Ill see if hes in.Asking the caller to leave a messageIm sorry but hes not here right now. May I take a message or would you like to call back later?Im sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?Im afraid he cant come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?Im sorry hes not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?Transferring informationCould you repeat that, please?Could you say it once again?Can you say it louder/slower?Have you got that?Could you please spell it?Anything else?Would you like me to read it to you again?Let me repeat to see if I get it.Lesson Four制定日程(setting agenda for meetings, travel and events)Making appointmentIm calling to make an appointment with you for next Monday.I wonder if it would be convenient to meet you tomorrow.Would it be convenient if I call on you tonight?Could you arrange an appointment with Mr. Green for me?Id like to drop by tomorrow to talk over our plan.I look forward to seeing you at your office on July 18.Can you squeeze in some time for me next week?Suggesting a timeCan you make it at 3:00 on Monday?Will 9:00 be alright/okay with you?How about/what do you think of 3:30?Lets say about 9is tomorrow?Anytime before 6 p.m.Anytime except Monday will be fine/okay/all right with me.Im available from 9:00 to 3:00.Making enquires about flightsI have an enquiry about the flights to London on Saturday.Have you got any morning flights on Sunday from Beijing to New York?Is it a non-stop flight?How long will the flight take?Whats the fare for a one-way/round trip to Shanghai?When does the flight depart/leave?When is the departure/arrival time?Is there a discount for a night flight?Can you put me on the waiting list?What time am I supposed to check in?Booking ticketsId like to book a business class ticket on United Airline Flight 518 to Boston.Can I make a reservation for a morning flight on May 3rd, please?Id like to stop over in Chicago if it all right.Id prefer first/business/executive/economy class.Could you book me an aisle/a window seat?Could you make arrangement for vegetarian meals?Confirming and canceling reservationsId like to reconfirm my connecting flight reservation.I wonder if I could cancel my reservation with United Airlines to New York on November 16.Sample DialogueA: Good morning. Can I please have your ticket and passport? How many pieces of luggage would you like to check in?B: Just this one piece. Can I carry on this bag?A: Sure. Im sorry. Your luggage is 8 kilos overweight.B: How much should I pay for the excess weight?A: The charge for excess weight is 6 dollars per kilo.B: Guess I dont have a choice.A: Heres your boarding pass, ticket and passport. Have a good trip, sir.Lesson Five安排事物(inviting, accepting, declining, offering, refusing)Making invitationsI would like to invite you to a reception next Sunday at my home.I would like to invite you to dinner at the new Chinese restaurant.Would you like/care to join us for dessert and coffee?Would you like to go to New York with me next month?I was wondering if youd like to go to the beach on Saturday.I was wondering if youd like to come to dinner on Tuesday evening.Can/Will you meet me at the mall after class for some shoe shopping?Can you come over tomorrow night and watch the game with us?How/what about a movie tonight?Why dont you/not jog with me in the mornings?Why dont you stop by for a visit on your way home?Accepting invitationsThank you very much.Thanks for your invitation. Id be delighted to. /Id love to.Sure. That would be fun/wonderful/great.What a terrific idea! Id really love to.Sounds great!Sounds like fun!Sure thing!Ill see you there.Dinner/6:00 it is!Why dont we!Declining invitationsThank you, but Im afraid I have other plans for that night.Thank you, but Im afraid I have an appointment that day.Im sorry. I cant go to the movie with you. I (excuse)I wish I could, but Im busy. Maybe another time, though.I hate to turn you down, but I mustI would love to any other time, but Ive already made plans.Thank for asking, butI appreciate the invitation, but Im afraid I cant.Im afraid I cant, but thanks anyway.What about a rain check?Lesson Six商业用餐(Chinese/western/business table manner, translations on foods name, showing opinions)Ways of cookingBakedBoiledSteamedStewedBraisedDeep fried/pan fried/stir friedGrilledBarbecueWays of cuttingWholeSteakChunkDicedSlicedShreddedMinedSkewerCommenting on foodIt smells good/looks great/tastes delicious.The sweet potato pie is the best that Ive ever had.Sichuan food is too hot for me. My mouth is burning.This dish tastes kind of salty/sour/greasy/stale.The soup is too heavily seasoned/plain.Proposing a toastMay I propose a toast to our friendship and cooperation?Id like to propose a toast to our distinguished American guests.Lets drink to your promotion.Heres to your health/pleasant trip to Beijing/a successful new year.Cheers!Asking for checkMay I have the check please?Im afraid you made a mistake here.Could please make sure the check gets to me?Check, please.Paying for the checkIts on me.Its my treat.Let me do the honor.Ill get it this time.I insist.Lets split it.Lets go 50/50.Lesson Seven工作之余（after-work entertainments, choosing and developing topics of conversation）Introducing topics/agendasIm glad to bump into you. I wanted to ask you aboutWhile were on the subjectI just wanted to mentionYou know you mention?There were a couple of points I wanted to mentionThe other point wasTheres just one thing I wanted to sayChanging/ending a topicAnyway, lets talk about something else.So, lets leave that (for later).Changing the subject for a momentBy the wayTalking ofThat reminds meChecking and clarifyingDo you see what Im getting at?Is that clear?Do you mean?Are you saying?Let me see if I get it clear/correctly. Do you mean?Asking about hobbies and interestsDo you have any hobbies and interests?What do you do in your spare/free time?Expressing likes and dislikesI like football.I love reading.I enjoy cooking.I adore Tom Cruise.Im interested in antiques collections, especially Chinese antique furniture.Im quite into golf.Im crazy/mad about rocknroll.I fall for folk dance.John is enthusiastic about hiking.I dont like soccer.I hate boxing.Expressing preferencesI prefer jazz to pop.I prefer staying at home to going out with him tonight.I prefer to play badminton rather than play basketball.Joe has a preference for European movies.Of all kinds of music, I like R&B best.Classical music is my favorite music.Hip Hop is my least favorite.As far as I am concerned, poetry reading is for the birds.For me, the best time is to sit back with a cold beer in my hand.Id rather take the bus home.Sample DialogueA: Have you watched any movie lately?B: Not really. I have been kept busy recently.A: Thats too bad. I went to watch the Red Dragon the other day. Its really fantastic.B: Red Dragon? I havent even heard about it.A: What are you? From the cave? It has been an instant hit after it was put on show in the theatre.B: Well, I told you I was busy. So what was it about?A: Its actually the prequel to The silence of the Lambs. In this one, the story of a former FBI agent Will Graham, who was nearly killed by Hannibal Lecter