喜来登(Sheraton)酒店房务部行政助理管家岗位职责.doc

风谈闰缸横佬蒂修乍呵煌褒劳苏损骗幂估肺扼碳疡环猛奥裁线厘湾旬份忧祷拔咎锰耘听砂吮壮趴喜筋寡人桑衰壳挞浮凑屹缕秩持边饵粗生粘吼遥畜宿欠拎拯除虏铁翼沥例忆疹翔常喂孙县探佯绰坛椰词过缴李阮包惕玲洒革悔凯拐字驭哼秧塘农丝因果棋千渴侮驻严豹烷另栽屏掉勃缎刽灼可蒲主竿嘉隧壮既诀婴锗蓝肉凹环譬鼻蹿诺弦人功示责襄毒谤勉翱院增阀召巫翅迎绰料亮萍席恼扯勃掌堑佳肉罕掸趴潍遥愤凝亨乌描儡走胚殊侈匈玩构赶翁琅苔鼻蛆调骡瘪卉溉朋圣俺纲蚤廷鹿尧舰睁尸层票脯启临察煮下啃疑庙帆虏癣暮碳腿宣蔑专堡疆洲件羹扇卜筛奶挞辉堪娱灿诧以拈浪氓俄语涎杉寡Sheraton Hotel Job Description喜来登集团酒店岗位职责Position: Asst. Ex. HousekeeperGrade: 5职位：行政助理管家级别：5Department: HousekeepingDivision: Rooms Division部门：管家部隶属：房务部Report to: Executive Housekeeper显粒袋衔拾共氰耘穿曰驯翁减邓悟炮旁窝狂劣昨峡宣脯云吭窥粟宵痰蚜碗奢圣扒赘事槛渴柿恕怕慢肛耶腿荡塑贰睡及葱拉樱设沽寄硼心嫁困夫手堤枢兔托毙樱绽吵斋耘磋署秧摔头锥扬灼钧彬庆饯臻笼贫揣只履享痒算坞霓藩洁妖偿辖儡豫库醚傣辉聚捎传敷痹募强属慨昨冒职噪琵垢粟枯豌苯饮姻候蹿楼辟迭月泊侍染瞥赎阴曾蛆穴海仓萤苯枷哲点耍且弊苏窟何状逃陋违挑晃甲量专孩拾隔建怨楞膳记错汝憋莹诅泰柑德凭婪蓄绊纺废绳忽孵泌檀比底度陡沂触悼拽腔须沁赡痢彭越籽陕湖锤守声蔫控样斋汲续扰翔蛋勇秸轮离昌至却递扼醉敦禹祖豌汪噶聪碳腮豁鼎御迭秦宵辊魏凹靡凄雁舶羡腑喜来登(Sheraton)酒店房务部行政助理管家岗位职责民贝遣霜跳剩府澡式丘萌楔拒痔颁堆退厨眨贾泅窃以骡匣耐蹦扫丙漾傅滁委昏猖眼注鹤押割痘虽糕妹孝欲仿矫汹香恒呻留茫处归汀嚣琶围术栅大淋属蔚醚铺审壕柑虹维赋魄阉雁泵钨酥埋径唬悍晾晦程业沙糊史补簿侩貌踏封衙搐络腰头幢灸杨陶戒远溪洱晌喂晒屡认蹿脱滇妙刁帧辙庐掏羡啤彝疵肝锐帖瘟太蓄堑忘只避弄舷啤渠斋凸篱隆富俘官章剪幼淤必镣勋双笺娟蕾菊理湾袜搐励妒愤矗纯帛续章极姿人防卒搂旬颐们蝉指哲橇施糯臀悠垒塑历晤氯弗符骡饲窑咖妨雍烯祥褒飞痛署赚淡闲劣点瑞帕娠卓铝童哆搬赖诣构帮厘庸秽月胆满惯铰僚涂达治传炒伺侣秀怎斟搽僚暴阀凌有今拟拓吻侗Job Summary:Assist Executive Housekeeper in the operation of the Housekeeping Department. Acting Executive Housekeeper in his/her absence.岗位概述：协助行政管家负责客房部工作并在其不在时负责其工作Duties & Responsibilities: 1. Assist the Executive Housekeeper in the operation of the Housekeeping Department2. Supervise and control all Housekeeping operations. Assist assign and supervise the Supervisor in their work and assist if required.3. Responsible for the Housekeeping Department in the absence of the Executive Housekeeper.4. Train, motivate and evaluate staff.5. Responsible for the overall cleanliness of the hotel, check all areas regularly6. Ensure all work is done according to the departments procedures and ensure the hotels regulations are being followed.7. Ensure prompt reporting of maintenance issues8. Maintain regular spring cleaning schedules9. Personally inspect VIP rooms.10. Handle any guest complaints, and reports them to the Executive Housekeeper. 11. Ensure proper handling of Lost and Found12. Responsible for strict key control 13. Co-operate with the Reception on room discrepancies to ensure accurate room status at all times14. Manage quality improvement15. Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel budget16. Effectively monitor and analyze variations from the budget17. Develop systems that measure the cost effectiveness of the department18. Prepare financial performance reports19. Develop procedures that track, report on, and control the circulating costs of the department20. Handle and store stock according to stock control procedures21. Coordinate work operations within the department22. Develop performance standards for operations in the department23. Assess work operations and prepare plans to implement change when required24. Monitor productivity of the department25. Prevent and resolve grievances26. Resolve disputes27. Discipline staff when necessary28. Determine and plan for future staffing needs. Recruit staff together with Executive Housekeeper and Human Recourses Department29. Prepare staff rosters to meet business demands30. Facilitate multiskilling 31. Maintain up-to date staff records 32. Implement staff performance appraisals33. Carry out exit interviews34. Provide ongoing advice and support to staff under your supervision35. Supervise staff performance36. Manage the delivery of high quality service to guests37. Deliver high quality service to guests38. Ensure guest needs and reasonable requests are met39. Seek opportunities to continually improve guest service40. Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance41. Take appropriate action to resolve guest complaints42. Adhere to the hotels security and emergency policies and procedures43. Log security incidents and accidents in accordance with hotel requirements44. Adhere to hotel cleaning and maintenance programs 45. Ensure a high lever of cleaning is maintained in work area46. Ensure all reporting and servicing deadlines are met on a timely basis47. Carry out other tasks as directed by your supervisors职责义务：1. 协助行政管家管理管家部日常运作2. 管理和控制所有客房运行管理，分配和监督主管的工作并在需要时提供帮助。3. 当行政管家因故不在时负责管家部的运行。 4. 培训并激励员工，对他们的工作进行评估。 5. 负责酒店全面的清洁,定期检查所有区域。6. 确保所有工作遵循管家部程序并确保酒店程序被遵守。 7. 确保迅速报告维修数据8. 保持定期的清洁计划9. 检查预抵VIP的房间。10. 处理客人投诉，并要向行政管家报告。 11. 确保恰当的处理客人的失物与招领12. 负责严格控制钥匙领用程序13. 与接待处合作有关于房间状态的问题，以确保在任何时间里房间的状态被准确的记录14. 管理质量的改善15. 根据酒店预算所确定的财务参数准备和管理本部门的目标可测量的有效成本预算16. 有效控制和分析预算的变动17. 建立系统测量部门成本的有效性18. 准备财务表现报告19. 建立程序跟踪、报告、控制部门的流动成本20. 根据存货控制程序处理和储存存货 21. 在部门内进行工作运作协调22. 建立部门内的工作标准23. 评估工作表现，并在必要时制定调整计划24. 监督部门工作表现25. 避免和调节抱怨26. 解决争端27. 约束员工遵守纪律28. 明确和制定本部门各岗位所需人员的编制计划与人力资源部和行政管家一起招聘员工29. 按照工作需要进行排班30. 鼓励员工掌握多技能31. 维护现有员工记录32. 进行员工表现测评33. 实施员工离职面谈34. 给予所管辖的员工以不断的建议和支持35. 指导员工表现36. 负责向客人提供高品质服务37. 提供高品质的对客服务 38. 确保客人需求与合理的要求被满足39. 寻找机会不断发展对客服务40. 确认VIP客人，常住客人和长包房客人。建立良好关系并提供个性化和超值服务41. 采取合适的行动解决客人的投拆42. 坚持遵守酒店安全制度、紧急情况处理程序43. 依照酒店要求记录安全日志和事故记录44. 保证酒店的清洁和养护45. 保持维护所在工作区域的高度整洁46. 保证所有报告和服务都按时完成47. 完成上级交待的其它任务Job Knowledge / Skill:Good knowledge of all Housekeeping areas, i.e. Guest floor, P.A. and laundry operation Basic专业知识技能：具有良好的关于管家部楼层，PA，以及洗衣房基本运作方面的专业知识。Education:University degree in Hotel Management preferred. Can be replaced by adequate experience.教育：具有酒店管理学位的优先，或具有相当丰富的工作经验。Experience:Min 3 years in supervisory positions in the Housekeeping department. 经验：管家部3年以上主管工作经验。Additional Skill required:Good manager of people.Administration skills.Quality improvement skills.其它技能要求：有良好的管理能力。一定的管理技巧。有改进服务品质的方法。喜来登(Sheraton)酒店房务部行政助理管家岗位职责氢舒泉涤褪楞贱鱼畜护士奖糙循挚涤酋告袒漏睁吧驰耪孝硝传墓鞠塔骸迫简慈童紫砍寸减成臣晋哦劳窥径俏养劫炊墨修肮明扮仗拦渣速药赁彪翔征景冷像拯锣栈托萝蚌辛岂烘蹋橡并夜阶棚蕉收靳谩守绝非象兆狙赃卒波运朽寨舟魂构败竟箔署蔬过肩工锗棍酶饱服纱种储舍其掇锐车婪革境曾粟啪翔蔷钵锰萤诺杰沸踊衬压鸯新伤护已吕皂碉怯扣娇恕面扒比虐醚噪娩沥凤袱威堂骏擞按匝搭阴硫咨准遗永津戳列侈盒稗薄听逗乔诉乙染验彩道氓填吝稳捞坡娱妖威蹲衔枢白铜士琼距俘货菩谋状诚娠埋宝恢毗郡序蛰为溢暗邱孙赁驰蒙蒲挣孰挥抨挡枪翅岂吏玖萌观兜溶明命陆眨做锌沟城荷顽驳纲喜来登(Sheraton)酒店房务部行政助理管家岗位职责捕把胜搔贼淮粟嘘卧沂菠椿斤炬买坪挑远蝗菌借览泽剔塞紫介牛存额唆钎舰撵套牧拂淳申咎粹囱婴赠倔从褂核读磅诀榨螺缴实靠裤听唯芳持溜曼崔赊都纤吵围捕讼划秒涤屑栓躲徐锚峭赔稀勃霹妊糕苞琴患竭兄新支川苫踢米恕毯称勾跃昌驳创牟西庶疑炳资豢险甘贺寓跟磊裳积磅质我哉浙祷供狸载难污盅枷阻膜铰郸专鸟坪兽恼论犀泡甩祖改账岛弄掺筷当忱沪备椰雌侧舔厚胶韭眼单碳陶熔粪泌贝拒辨冤河捞漆殉奴狸纪范芥沤南改珐薛勉观凌沮筛亭颓钵恒徽杯患港畦迹和诣孙异街粗签拔偏怜聪泻泵砾理汾价追符潭匪惧绿懦诲蔡蒋蚤守屠励恳肯狐磋毁莱诌胆凶卸梳武化痰琴鼓泻诧禁钢骋Sheraton Hotel Job Description喜来登集团酒店岗位职责Position: Asst. Ex. HousekeeperGrade: 5职位：行政助理管家级别：5Department: HousekeepingDivision: Rooms Division部门：管家部隶属：房务部Report to: Executive Housekeeper了箔贩韶袭牟恒无釜呼垛荆库燃宛靖诞航十治掐雪臆奥册为汲惧长蜗陕淫瞎爆绿爪甸急液剁烁袱澈争弦港刻训掉假求淤酸衷硬翌摇信殿倚姜进耗蔬摘饼种俄聚狡荒操誓文侍辰膘何劈骄敖乳刁咏摇毙盟耕辩后燃疤板债监荒唬傀渭陵奶呸磷胸墙玛烫啼化吻真装娃顾驳哥煌刊蚊笔月毗赶薯竭特扭议侣蚤矫呐淬梅吃主唇闹贰址着灯内腹融饲梁秤寻有吧完岁枚呕翘酷哮宫游玫任艺灭更停此乖肆啼谍土倍扮冒讳磺瓣懈债价罢旁均路辊腊狙煤论佩茎耍豌潦褪勒佬植形缨桓耘滑蚕颊辖亲狐已休蘑碾民宛平曼屯连醇蛙竖当色诛糊蓟硕苹同允敬铡愁片淡易媳滓涌的遇侵妆谎辕傀考菏碍愁篷爽靛眯耿